Hyatt Regency Grand Cypress Resort, Orlando

Checkin fast. Nice room size, staff very helpful with address, friendly staff.

None everything good

As always, the service was excellent

We were put in a handicap room

I like the fact that you don’t really need to leave the resort they have plenty to do on property.

I don’t like the fact you have to pay for parking I understand valet but there should be a free closer parking area for those who choose not to use valet

The staff, room and facilities were excellent. Amazing choice of swimming pools and all to a high standard. The staff couldn’t do enough for you. Food was very good and service couldn’t be faulted.

Car parking is very expensive, self parking at $36 a day. Some of the pool furniture needed replacing as it was broken and was a safety hazard.

Great staff, pool, bar, restaurants. Very clean. Great location. Everyone was so nice.

Parking is a hike and valet is $$$. When you add the resort fee and parking fee it adds quite a bit. I would rather have it all included in one price.

Beautiful grounds and pool, lobby. Bar restaurant was good!

Beds were not comfortable, very firm. Staff at front desk were short with us. Hotel is getting dated-feels like it was the spot in the 90s.

Good facilities

Cleaning of room had some.issues with towels replacement Resolved late night

Everything! It is literally the most complete and beautiful resort I have ever visited in the United States... it has everything you need for a vacation... beautiful pool, bikes, boats, golf, cinema, climbing, absolutely everything perfectly synchronized.

The cost of parking is a bit high

Great pool!

The bathroom sink was small.

Resort and other fees on check in escalating the price

Bathroom was too small. The combined barndoor to closet and bathroom is not a good idea. The openness to the toilet without it being private is not good. Only one sink in the bathroom is not good.

The staff was friendly and welcoming. We loved all the amenities the property has to offer. The pool is amazing. The overall feel of the property and aesthetics. It is well maintained.

The breakfast buffet for the price point could have been alot better. We had amazing meals and service during the trip except for the breakfast buffet. It wasn’t bad, just not up to par with the rest of our dining experiences. We also did not like the bedding. It was stiff and uncomfortable. We have had better quality sheets at Holiday Inn. The towels were also rough and stiff. I felt like I was drying myself off with sandpaper.

not enough bar food areas

The pool is amazing

Comfort Cleanliness General hotel facilities

Distance from Parks

Size and amenities

Accessibility for disabled guests, lack of direction and signage

The pool

Their needs to be a time limit per person for the jacuzzis. Theirs only two on site and this resort is massive. We. Any babysit our chairs, but people can babysit the jacuzzis?? That was my only complaint. Everything else was wonderful

Have been staying at the Grand Cypress hotel since the late 90's and always stay there when visiting Orlando. Proper holiday hotel with the timeless and amazing pool area and lake. No other choice for me there. A++

It’s a beautiful property. Everything is kept clean. The outside pool area was phenomenal. My family has so much fun and everything is included, including mini golf, rock, climbing, boats, and paddle boards, and more. There were two free waters in the fridge. The drinks outside by the pool were strong and delicious. All of the staff we interacted with were very welcoming and friendly.

There was some mold on the ceiling in the bathroom. Some parts of the pool area were a bit old and falling apart.

The pool facilities are lovely

Self park far away. Cost of breakfast quite high considering the selection. When paying resort fee some things to enjoy the property should be included such as borrowing a fishing rod for fishing rather than sell them, use of kayak rather then have to rent them ect…

The whole place was amazing!! Great staff and super friendly environment!! Pool was amazing my daughter had a blast swimming through the tunnel and I had fun going down the water slide.

I don’t have any complaints. The whole experience was amazing.

Lovely hotel with big swimming pools. They have a lot of activities included like mini golf…. The staff are excellent and very friendly. Food at the lake house restaurant was superb.

1. Main pool was closed from 8am to 5pm on Saturday for cleaning. This was really inconvenient as we choose the hotel for the pool 2. You need to wait to eat at the restaurant as the restaurant is small compared to the number of guests. They contact you when the table is ready.

I went there for the last element before school starts with my daughter and everything was great. The place was more than we expected.

LOVED EVERYTHING. Rooms are always clean with everything you need inside. Lobbies, elevators and outdoor areas are clean as well. Hotels employees are always around and both friendly and helpful. Pool area has something for everyone. Kids love slide and grotto area connecting both pools. Me and the wife enjoy the kayaks and lounging under the umbrellas. Great breakfast buffet and nice dining options pool side.

Self parking is located far from the elevators to rooms which could be tiresome after a long day. Pricing for drinks/food are pricey but appropriate for what you’d expect at a resort.

The view location pool the beautiful grounds and comfy beds

Room needs renovation

Everything, epecially the swimming pools are exceptional. Great location!

Everything was amazing. zero complaints

Love this place! Perfect scores for all expectations met. Beautiful and love the cave theme. Centrally located to all parks and plenty of activities. Provides shuttle service, spacious room and cleanliness, pool with slide and jacuzzi… Friendly staff and very accommodating. Will definitely return and highly recommend.

Wished I could have extended my stay to enjoy another day or two of relaxation (esp after a bad week at a horrible place prior).

Everything

The pool area is beautiful. Nice wait service at the chairs. The pool was clean and well maintained

Very clean and nice and friendly staff

Paying for parking regardless of the parking areas use was not disclosed on original itinary

Everything

Nice and clean. Big rooms.

Big… a lot of people. Outsourcing of wedding

The pools are absolutely amazing. The resort is beautiful and the people are just wonderful. Great location near Disney Springs and all the other Disney properties.

No microwave in the room. The bathroom is a little too big. It takes away space that would be nicer to have in the main room. Room service was inconsistent.

Clean and organized.Food

So much to do. Great pool.

Somewhat pricey.

Everything

All the fees added in and being forced to pay for parking

Pool is excellent.

Breakfest service - long waiting time to get seats, long waiting time for fried meals

Beautiful, tons to do, very clean and modern

There was no restaurant open for lunch where you could sit

Beautiful hotel with plenty amenities. Staff is super helpful and sweet. The hotel was always clean and had great food options.

Check in was great. The room was nice and clean. Didn’t really experience the pool area. The restaurant what’s good? I forgot the name of it.

Pool

Location, beautiful property, comfort Merlot the parrot 😁

No adults only pool areas. Crowded with kids everywhere. Not enough pool seating. They sold off there property so no golf course, stables or tennis anymore. I have been coming here since they opened in the 80s. My 1st time back since 2018.

A nice hotel, with plenty of facilities and things to do

Slightly lower than expected quality,plus quite a busy hotel

Mainly staff hotel Mrs Havi

Nothing

Room, shower, pool, shuttle,

Very nice and comfortable hotel

A bit outdated, but overall is very nice

The property is very beautiful, the pool was amazing loved the cave design, the lobby was very spacious and beautiful

The only thing I didn’t like was the parking distance away from the building.

Pool, kayak movie night and bike riding

My room no good view and pillows was hard

Every thing

The areas around the pools became very dirty throughout the day with food and drink trash from the bar restaurant.