Refinery Hotel Manhattan, New York

Beautiful design, the room is very comfortable, spacious, clean with great amenities.

A bit noisy at night but fine with ear plugs.

good n safe environment, convenient location to train station and attractions. frienldy staff and good restaurant n live music bar.

lighting in room too dim and not enough sunlight coming in.

Noise in our floor. Perhaps from the elevator Ice machine out of order

Well located and stylish spacious rooms

Room a bit dusty on window sills and glass shelf. Not sure about some items on bill and waiting for response from hotel on this

The hotel is in an excellent midtown location. It has a very “buzzy” feel about it and there is a great rooftop bar with a wonderful view of the Empire State building. There is also a jazz bar with live music. The front of house staff are first class and very helpful. The hotel combines being informal with First class facilities. Breakfast is taken in a pub style restaurant and is very good. The bedrooms are spacious. We had two very large queen beds and plenty of room with the sitting space. The bathrooms are large and everything is well appointed. I would highly recommend it for staying in a hotel which has a great feel in the heart of Manhattan

Nothing

Great location. Staff were outstanding! Nice room - lots of space for 3 family members.

The room type we reserved indicated “expansive city views”…but we had one tiny window that looked over the back. That was a bit disappointing.

Location was amazing! Reception staff was amazing!

You have to go to the reception to get bottled water. Staff in hotel restaurant was not too friendly.

Good location, great staff, good housekeeping and great shower with plenty of towels

Too much clutter of booze etc on the flat surfaces. You need a nice small reading light on each side of bed. No place to put suitcases

This hotel was awesome. Great location, the staff amazing, the restaurants from the hotel are 10/10. I would select it again for sure!

A bit noiser at night but nothing aweful. For real, the hotel was great!

The location! Times Square is literally a few blocks away. You can walk to Broadway.

You need to go to the reception to get bottled water.

Really nice rooms, lobby and bars. The staff were incredible! They went above and beyond at each interaction.

Location, staff, Parker and Quinn, Winnys, service, view

Asked for room with empire state view. Disappointing that we didn’t get one.

Very comfortable bed, central location

Bathroom was extremely small, taps on sink tended to flood sink area. Service felt impersonal.

"Keep smiling - it makes people wonder where you've been" This motto is nailing it. From pre-arrival communication to Front Desk to room to drinks and restaurant to door - outstanding service throughout! Our room had a lovely view of the Empire State Building, was spacious and equipped with everything you need. The bar and the restaurant offer great food and drinks, the Rooftop is great for a good time and the location is awesome to get to all the sights ans places you have in mind.

It's a stylish boutique hotel in the Garment District, strategically located just 10 min walk to the Empire State Building or Broadway, 5 min to the Fifth Avenue and 30 min to the Central Park. The reception staff are friendly, polite and super efficient. I hadn't had more speedy check-in or check-out for years. Our Privilege room had 2 queen sized beds (which were very comfortable) and was spacious enough for New York. The mini bar was fully stocked and room amenities were pleasant.

Shower: the water pressure is too low and it takes 2-3 minutes for the running water to reach the comfortable temperature. Breakfast: there's no conventional hotel breakfast, a la carte is offered in the bistro. The choice is quite limited and the service is of variable friendliness

great location and room

Location was central and convenient Overall vibe at the hotel was great

Didn’t get very hot water in the shower

Excellently placed for Broadway theatres.

The interior decor is very dark and gloomy.

Decor. staff great apart from the bar tenders on the roof, always rude.

nothing not to like

I rarely leave reviews unless the property is outstanding and this one certainly was. Staff went above and beyond. Rooms were gorgeous- a gem in midtown where I typically would never stay.

good location, room good size with good products.

gym could be bigger

High ceilings . Space within rooms , history of the building

WiFi was spotty in corner room

Central, big rooms, great value

Nothing was really good

Great location , pleasant staff and good sized room for Manhattan. Also lived wine happy hour!

Great location and very spacious room. The restaurant is also great.

It would have been great to have an espresso machine in the room