Made Hotel, New York

No coffee and tea facilities in room

Great staff. Lucas Stevens went above and beyond to be friiendly and helpful

Bars were closed for private parties

Great location.

The reception staff. Lucas was friendly enough , but the rest of the reception staff were disappointing. Our expectation of a $645 per night hotel is of a friendly welcome , smiles and a sense that we the guests matter . None of this seemed to be the case .The reception staff were lacklustre, disinterested in us as guests and broadly unhelpful. I am therefore very surprised that Mr and Mrs Smith recommend the hotel so highly and that the Booking.com rating is so high . Such a shame . This didn’t in any way ruin our experience of a fantastic stay in New York . I really do think however that the reception staff need to raise their game big time !

Lovely staff, very clean and maintained very well. The location is excellent right at the heart of Manhattan. The staff were very attentive and even offered a lovely gesture to help us celebrate our anniversary. 5 star all around.

The communal areas are full of students and no space for guests to sit which was a shame.

Very stylish, great cafe and bar, good location, friendly and helpful staff.

Room a bit short on wardrobe space.

Very beautiful. The bar and coffee place are very good. Staff is wonderful, very welcoming and nice. Rooms are very clean

Excellent midtown hotel, subway station nearby friendly staff, really liked the room design

no gym at the hotel

Location, casual vibe, great staff

Great location, cool vibe in hotel, roof top bar, coffee place and tapas place fab. Cool decor, good staff.

Full of students on laptops so we couldn't sit and chill in hotel lobby. First room very noisy but we got moved. Only 3 hangers for clothes - so couldn't really unpack

Exceptional cleanliness in room and public areas.housekeeping staff friendly. Bed so comfortable.

Were the bathrooms designed by a man? Need more room for toiletries and a lighted make up mirror.

— Clean, stylish, and well-maintained property. — King Room with City View did not disappoint—bed was large and super comfy. Huge panoramic windows, crazy view. — Some reviews mentioned poor noise insulation, but our room was surprisingly quiet. We only knew we had neighbors because we saw them in the hallway. Occasional hallway and elevator noise, but nothing that disturbed our sleep—just typical hotel sounds. — Wall unit serves as a TV area, clothing rack, and fold-out table. (Would’ve loved a mirror nearby to use it as a vanity.) — Prime location in Koreatown, surrounded by great spots and amazing food. — Daily room service was reliable and consistent.

The daily $30 “Curation Fee” wasn’t unexpected but still felt deceptive. The only real perk was 10% off food & bar, but unless you’re spending $300 a day, you don’t make use of the fee. The “free drink” is the cheapest item on the menu, and Wi-Fi should be free anyway. No mini fridge, no gym, no included breakfast, and overpriced snacks. The fee feels like a slap in the face. Shame such an otherwise great hotel uses this shady scheme.

Staff were extremely friendly and helpful, both to celebrate my birthday and when my flight home was cancelled (assisting with potential additional night and later cancellation of that extra night as no longer required!) - they were also just generally helpful and kind whenever I interacted with them. Hotel is beautiful, well-located, stylish, quiet and with lovely rooms and facilities.

As others have noted, lighting can be too low in some areas. There was no door on the bathroom in the room, which if you were staying with someone else might not be ideal. I would have loved a tea kettle or coffee maker in the room, rather than having to go down to the lobby, but the tea/coffee from Paper was always very lovely!

Great location, cool interior design, like the food and drink set up.

Facilities in the room could have been better - not really enough storage for a 5 night stay, no iron, no coffee machine.

Very stylish and clean rooms. Cozy and comfortable bed. Cafe and restaurant on site. Highly recommend.

Excellent location and cool vibe

Great location, cosy atmosphere,nice bar and coffee area.

Curation fee of $30 dollars per night for a glass of wine 'on the house' and some mediocre coffee. Throughout our 4 night stay, we made use of this once, not realising we were actually paying for it. $120 for two filter coffees and 2 small wines is pretty bad value.

Great room, quiet, clean, good amenities and good wifi. Perfect for a work trip but would equally have been good for a couple on a city break. Liked the coffee shop / bar area - was pleasant to sit and do some work in the mornings here and was buzzy in the evening. Quick access to the subway and walkable to Times Square etc

The coffee shop got very busy - a testament to the coffee! But meant that sometimes it was difficult to find a spot to sit in the lobby area. The wifi was very good but you have to log in every day

The room was very neat and spacious. Although there are no closets there were storage spaces under the bed and on the hangers. The bed was huge and very comfortable.

There is no mini fridge

Location and the ambiance

No chair in room

Vibe. Staff. Free coffee. Happy hour wine. Great food. Comfortable room. Great shower. Location!

Issue with heat in our guest room but they quickly moved us.

It was really lovely - clean, bright, simple design. Comfortable too and the bathroom was gorgeous - fantastic shower. The staff were so very lovely - very helpful. We had to have maintenance see to our safe - such quick and efficient service. I liked that it was quite small and less corporate feeling that some tourist hotels. The coffee shop was lovely.

The room was a little smaller than I expected given it doesn't have wardrobe or any other storage space. So it was a bit like camping (we were two friends/colleagues) in a twin room so 2 x stuff. We didn't mind really but somewhere to put our cases would have been good - I was there for 6 nights.

Always a great staff, from Lucas to everyone.

The location was outstanding - perfect to walk everywhere - Empire State, Times Square, the High Line, Broadway! The staff were so welcoming and we had a lovely surprise on my partner’s birthday a bottle of Prosecco and a card! The hotel has a great relaxed but luxurious vibe and it was perfect to relax in the long area with a drink and a bite to eat after a long day of visiting. There are great restaurants nearby for Korean specialities but also every other kind of food. The free tea and coffee and the welcome drink all very much appreciated.

Having to leave !

Really great hotel. Fantastic location with good access to all of Manhattan. The room was lovely - comfy bed, good shower, very little outside noise despite being on a relatively low floor (3rd). All the staff, in both the hotel and the coffee shop in the reception area (excellent coffee) were really nice and couldn't be more helpful. Overall, highly recommended.

Nothing, it really was great

The aesthetics of the hotel are wonderful; lots of character. The staff was very helpful - we were able to check in very early at 1pm, they gave an orientation at check-in, brewed free tea, and held our bags at no extra charge on the last day. The location is also fantastic.

The restrooms of the room we stayed in had some cutout windows going into the main room so you can see throughl unnecessary and can be awkward for some guests.

Great hotel in central Manhattan, coffee shop and bar downstairs had a good vibe & the free wine & filter coffee was a really nice touch. Room wasn't huge but that's to be expected in New York, lighting in the bathroom could've been slightly brighter & more storage would have been helpful. But these are just minor critiques, would happily stay here again.

Nothing

Beautiful facilities. Small but well appointed.

The front desk staff were great especially Samantha.

Room was a great vibe, very comfortable, and I felt it was very clean. Made it easy to relax. The front desk staff was super friendly and very heljpful and accomodating.

A bit of a hidden secret in the middle of Manhattan Good coffee

Small towels

Staff at desk were excellent and very helpful. Samantha was attentive and efficient. Miles at the bar was super and very helpful. Lucky to have a young talented man working in your hotel. Check out Personel we’re also helpful.

I don’t like beds that have a wooden external frame.(small issue )

Friendly staff and useful foyer.

Small rooms for 3 people.

THE ROOM WAS VERY CLEAN

THERE WAS NO FRIDGE IN THE ROOM AND UNFORTUNATELLY I DID NOT GET THE UPGRADE REQUIRED AND MY ROOM WAS NOISY

Stylish, clean, comfortable and excellent base from which to explore New York. Staff were friendly. Great cafe and lobby bar has a great vibe.

Everything was very comfortable and easy going. The Debajo Restaurant is absolutely delicious and has a great selection on mocktails.

I loved the interior it was cosy and warm with very friendly staff

Like location and hotel feel. warm and welcoming

needed a little more room, maybe a closet

This place is gorgeous and the lounge/coffee shop are a perfect place to hang.

Nothing. Again, loved this hotel.

Comfortable, clean room. Loved the shower and toiletries. Friendly staff. Great happy hour.

Lighting in hallways and elevator too dim.

Brilliant hotel in New York. The staff were so kind and helpful with all our requests and went above and beyond to accommodate us. The room was spotless and in a central location. Quiet at night and all round great stay.

The room was really well designed and the bed super comfortable.

Our stay at MADE Hotel in New York for my daughter’s birthday was truly unforgettable. From the moment we arrived, the hotel exceeded our expectations. The room was beautiful, featuring a private terrace, and it was kept impeccably clean throughout our stay. One of the standout gestures was the incredibly generous late checkout—at 10 PM—which made our final day in the city so much more relaxing. A huge thank you to Damian, Lucas, and the rest of the team (whose names I sadly can’t recall) for their exceptional hospitality. They were attentive to every detail and made sure all our needs were met. To top it off, upon arrival, the staff left a heartfelt birthday note for my daughter, along with a giant, delicious chocolate chip cookie and a muffin, which added such a special touch to our celebration. The hotel’s location is perfect for exploring the city. While the immediate neighborhood may not be the liveliest, the subway is conveniently just steps away, making it easy to access all the best spots in New York within minutes. Thank you to the entire MADE team for making this trip truly memorable. We can’t wait to return!

The location is central but the immediate area might not be the most exciting

Great location, easy access to subway station on 28th St. Free coffee 24/7 a godsend. Wine hour 5-6 pm

Lighting in the room a bit dark. No wardrobe / limited hangers may be a problem for some

I like made hotel a lot.

I didn’t like the housekeeper knocking at the door at 8.30 am to ask of i wanted cleaning. I think it was to early to lnock on the door. And also didn’t like that on Saturday I wanted to have a drink at the rooftop and they told me I couldn’t go up because it was a buy out.

We had a really nice stay and I would definitely recommend the hotel to others. The location is great, the rooftop bar is lovely, and not too bright allowing you to relax after a long day in the city. There are multiple seating areas indoor and outdoor. The room had a great view and was big for Manhattan. We came to New York to celebrate my partner's birthday and there was a bottle of prosecco and note waiting for us in the room which was a really nice touch. Thank you!

Very minor point: the lifts can be a bit noisy which you can hear early in the morning.

Great location, clean ad nice staff

Did not like being charge $30 a day for wine and tea/coffee we didn’t use and internet

I Requested an early check in because I was flying in early for a meeting and they were very quick to accommodate. The lounge and coffee bar were very convenient and a great place to sit down and do work. My room was spacious and clean and Cosy bed.

Great Vibe. good location. Comfy beds. Great Margaritas

I didnt like that the locals came in and took up a lot of space in the lounge on computers. Often there was no seating available

Lage top Personal top reception stuff exceptional

nichts

-Location was perfect, easy walking distance to Ktown and other areas with plenty of food options. -Room was clean and the amenities provided were good, though would have been nice to have a minifridge. The shower soaps are great as well. - Cafe and bar downstairs were good for a quick drink. - One thing to note is that the bathroom does have glass openings which can be seen through from the main bedroom area

- The shower itself was good but could have been more closed off, as water tended to spill out onto the bathroom floor. - I'm not sure if my bathroom had a fan / working fan, if you take hot showers make sure you close that door well or it'll all go out to the room.