The Royal Sonesta, New Orleans

Staff were great especially the garage staff all very accommodating.

Did not know there was no microwave available other than for cost of $40.00

All the staff was very nice. They had great customers service. My room was nice.

Na

Classy great location

Na

Location- right on Bourbon Street.

Breakfast during booking was misleading, booking stated free breakfast, we booked for four people, but only received breakfast for two people.

The pool was very cold, even though it stated that it was a heated pool used year-round

Location is the best!

My TV didn't work!!!

There was an incident outside of our room and woke us up out of our sleep. People are arguing.

I asked for a handicap accessible room, and I did not receive one prior to arriving on the trip

Opulent holiday decorations. Great interior courtyards. Room by the pool.

Pool was green and closed for our stay.

Great location and beautifully decorated
We also loved the courtyard pool
Surprisingly quiet considering it is located on Bourbon Street

Opulence at Christmas.
Staff very friendly and professional.
Love our courtyard rooms.

Showing some wear - needs some updating.

Pool was green, so we couldn’t swim!

Good property, suits are comfortable .
Bedding are good , had comfortable stay

Comfortable place , on central street . Secure parking, expensive but worth it .

Great location

phone in my room wasn't working. Room assignment wasnt correct at check in

Location was great. Room was comfortable. Hotel was accomodating.

Shower needs work. The water was fine, with warm water first two days, but never got hot. Third day, no hot water. There was noise most of the night for all nights in terms of the sound of like a shower or water was running constantly, or maybe just loud HVAC. Was rarely quiet.

I liked that the room was two levels. I liked the extra security on the elevators and out to the courtyard. The room had plenty of seating. The room was clean for the most part. Bellhop was a nice guy and the valet were all very helpful.

The courtyard was small and had no atmosphere, The refrigerator in the room desperately needed to be defrosted and we could not fit hardly anything in it. Room had no microwave. Furniture had big chips in and should be better maintained. The blinds were all broken and needed to be fixed, but the other rooms off the courtyard also had significant damage to the blinds. We booked for 3 people but there was only enough bedding in the room for the king bed - we tried to call housekeeping/front desk but there was no answer or it would go to a FULL voicemail. We eventually got blankets and sheets but they could not find any additional pillow. So my son had to use a pillow from the couch. The valet was awesome - however you should have the address for the parking access on your booking.com option/website - we had to call to get it after trying several times to get to the hotel address. As all Bourbon St is not accessible to cars it caused an issue.

It is centrally located on bourbon. It was surprisingly quiet in the rooms, even though it was in a very busy location.

Outside of valet, the service was very slow with respect to housekeeping and the restaurants. The restaurant was significantly understaffed. The coffee shop was out of pastries by 8:30 in the morning. It would take over an hour what multiple phone calls for housekeeping to assist you.

Good location in the French quarter.
Ideal if you want to experience the nightlife.
Hotel usually has blues music acts each evening.

Hotel room facilities seem alittle dated.
Breakfast is expensive.
Staff didn't inform us about the facilities when we first checked in. I.e. which floor swimming pool is on.

The room was wonderful but we assume the fact we booked it through a third party resulted in our being placed in a room overlooking roofs of adjoining buildings in overgrown alleys. This occurred with a previous stay at your property and we asked to be moved and that was accommodated; however, we just didn't have the energy for it this second stay. I would not advise anyone booking through another site to do so when staying at the Sonesta NO. We were clearly remiss in not specifically asking for a room with a courtyard or pool view. The room was very convenient to elevators, which was a blessing given one of us has severe leg/hip pain. There was excessive noise one night with the couple in the adjoining room to us having a loud argument with profanity that continued from 10pm to 4am. They were clearly intoxicated and experiencing a domestic dispute that was bordering on violence. Otherwise, the room was quiet, comfortable, kept immaculately clean by housekeeping, and well appointed.

When we left and our car was returned by valet parking we noticed a stain on the windshield, we assumed was due to bird droppings; however, when getting gas later we discovered this stain could not be removed with water, scrubbing, or glass cleaner we brought with us. It became clear it was a deposit from a leaking pipe or concrete that had calcified not only on the windshield but the right rear window. We bought adhesive remover, consulted with an auto service sales desk and while have been able to almost remove this residue stain but it is still visible and a distraction. This did not occur until after we returned the car from a day trip to Grand Isle and our departure date, so it clearly happened afterwards since it was not there on our return. It is possible there is a leaking pipe in the parking deck that caused this damage, which I experienced a work parking deck many years ago and caused thousands of dollars in damage to multiple vehicles of co-workers. When we returned our car, the valet asked if we intended to use our vehicle again and we said no and he told us that in that case he would be putting it in a different location since we would not be using it. We both seem to recall that he said he would be putting in a lower level, if that helps to target a parking area to check for preventing future incidents.

Pool area to cool off during hot afternoon. Helpful and friendly staff

The court yard area restrooms could do with being refurbished.
Had a cock roach run across the floor while using the toilets.

First is the customer service,which plays a big part from the start. Royal Sonesta try’s very hard to accommodate their guest with their needs.

There was both that I didn’t like.

The location and the rooms were a good size. However description and picture about covered balcony did not match what was on site.

Location & Amenities

It is getting a little worn looking. The style is fine for the hotel but there needs to be some updating.

Jazz club pool location

Cleanliness, views, staff, amenities. Even with everything thing going on that weekend in town, the staff made us feel just as important and seen as everyone else. Love this establishment!

Outside noise but we knew to expect that.

Most of the staff were great, Malcolm was stand out from when we checked-in to when we departed.
Nightly Jazz bar excellent.
Nice pool area
Well located for Bourbon St and wider French Quarter. Despite the central location we had undisturbed sleep.

The location and staff were great!

Our departure morning we intended to sleep in due to 12 hour drive home however the cleaning staff was slamming the doors so loud and often to other rooms we were unable to sleep. My husband had to get up several times to see what the noise was.

It was quiet although it was on Bourbon Street

The view from the window and the lighting in the room and especially in the bathroom. It could be brighter

The location was perfect and the staff were extraordinary!

Great pillows! Nice quiet courtyard. Great central location. Inner balcony room had no noise from Bourbon street!

The convenience, the 15 dollar credit we get to use and the door people.

I felt the room could have been cleaned a little better

I love that it was right on Bourbon Street!!

Nothing major, they could not get the information correct about our complimentary breakfast and voucher for the $15 I was suppose to receive for 1 day. I was told by 1 clerk, I didnt qualify. Another 1 told me I did. However, it was never rectified, because I still ended up paying out my pocket versus still being able to use my $15 credit.