Hotel Royal Sonesta, New Orleans

The hotel was in a great area and considering the proximity on Bourbon street was quiet. The pool area was nice. Staff were friendly and helpful

The room we were first assigned was very small and dark and looked out on a wall and was really claustrophobic . We upgraded to a slightly bigger room that led onto the pool area, which was better, but still quite small for 3 adults.. We found the hotel to be a bit tired and dated. The bathroom was small and the shower was a bit temperamental.We did not have our coffee and toiletries replaced daily

location in the heart of the French Quarter made it easy to go and see many areas not more than half an hour's walk

fact that we had to pay for bottled water, considering the price of the room.

Cleanliness , quiet, restaurant

Phone not working, desk clerk not following through on commitment.

This hotel is all about the location! You step out the front door and you're right on Bourbon Street in the heart of the French Quarter! Great location for first time visitors to New Orleans. I highly recommend getting a courtyard facing room with a balcony. The courtyard is very nice to look over as you sit on your balcony having a glass of wine and is pretty quiet considering the proximity to Bourbon Street. The bed and pillow were very comfortable and the courtyard facing room was very quiet at night!

My only real critique of the hotel is that the water pressure in the shower needs to be stronger. Not sure if they can do much to fix that...

Room location in relation to pool/bar area was wonderful. Location of the hotel is excellent. Great history and ambience. Front desk staff were very nice, helpful and informative. Cleaning staff were very nice and professional.

Cleaning staff, although very nice and cordial, was apparently understaffed. It took until the third day for clean linens and towels. Hotel food and drinks were very overpriced compared to the restaurants and bars nearby. Pool bartender had an 'uncaring' attitude.

Location & lovely poolside

Bathroom could have been but better - needed a bit of a pain.

The hotel was in the centre of bourbon street and was ideal when visiting other attraction

Prior to our stay the hotel sent an email requesting whether we would like to register for an upgrade to our room . We chose the upgrade to executive room which had robes breakfast and one alcoholic drink included. We understood the condition if available . When we checked in the receptionist knew nothing of the upgrade and it was only when I showed the printed off confirmation of the express upgrade that she then then went to seek advice from the manager. An upgrade was offered but not the one we had requested but the hotel did honour the daily rate shown. I do not see the point of the hotel sending out this express upgrade emails if they don’t follow through with it or even have knowledge of the request .

Loved the staff and location!

Room was smaller than it looked in pictures

I LOVE the location!!! Everything was right there or walking distance! Walk out the doors, and you're on Bourbon St. so that was awesome. Our room had a balcony on the side street, which was wonderful because you can sit there and watch the action but also not too noisy to sleep at night. The valet was super friendly and great!! The hotel has entertainment and food, so that was a plus. The parking per day was pricey. I would definitely recommend this hotel!

Parking was pricey.

Location.

Location.

The location was great. The room was clean and the value was in line with what we wanted to spend.

The bedding is very thin. We had to ask for blankets. We were told we could only have 1 because we only had 1 bed. We begged and finally got 2 blankets.

Great location, lovely staff We had to move rooms which the staff were very helpful with and we actually got a nicer room.

Breakfast not available at hotel. There's just coffee & muffins area. Went to Jimmy J's & Sheraton for breakfast. Unfortunately, we arrived early & hotel wouldn't accommodate our early arrival. Made us wait until 4PM. WE ARRIBED AT 9:30AM! We flew in not drove in. All they kept saying was it'll cost you more to "upgade".That meant that there were rooms available. They were just not willing to accommodate us. Very disappointing.

Bathroom had ONE handrail to get into tub but none when you got inside. Need another handrail inside. The tub was slippery & did not make showering a pleasant experience.

Location , staff and Value

Not much I didn’t like.

Amazing location on Bourbon St and we didn't hear the noise at all (courtyard room)

Dated rooms need renovation. Very poor sound insulation between rooms.

Amazing location and surprisingly quiet allowing a great sleep despite all the music and noise from the street. Loved the decor in the foyer and the fragrance of the hotel (very pleasant to the senses). The Jazz Playhouse is fantastic!

Did not see any spa/services available which I would have so loved. Only wished the Jazz Playhouse would allow music to play a little longer (perhaps til 11pm) as it was such wonderful entertainment and ended a little too early.

Location, court yard, rooms were updated and clean, jazz club,coffee shop

The pool was not heated.

Fun location on Bourbon Street.

Very noisy.

I liked the location more than anything within walking distance of everything in the French Quarter.

The smell was pretty bad there were a significant amount of homeless people surrounding the entrance of the property.

I loved the room was lovely. The staff is very kind and friendly.

I had no issues with the hotel. Bourbon street is very narrow a hard to drive.

Property location is excellent I found most of staff to be courteous and professional as you would expect from a “Luxury” property.

4 pm check in is on the late side but don’t ask for early check in or they will literally leave you to be the last to check in I literally sat there for over 4 hours even though I informed the desk that I had current medical issue and really needed to lay down. 3:55 I got my room and the desk did not even call me to say it was ready. I worked at the Carlyle Hotel in NY for years and we would have never treated a guest in such a fashion. I ended up hospitalized for 4 days. While a street side balcony is expected to be noisy on Bourbon St the two inch gap in between the double doors could have easily had a gasket to reduce noise instead of a broken piece of wood molding. If you want to play luxury property then do it well or don’t bother.

Location, cleanliness and staff were great

Had to ask daily for something, towel, bath mat, coffee cups. But the staff was super conscientious about bringing us what we needed.

The first room that was given to us was not ok. It was located in a dark area felt closed off and small. We did go back down to front desk and ask to do a change and room that was nicer, bigger, view of pool and Patio.

The only thing I was not to please with was the few people that could come in off the street and come inside the Hotel, need to be security at the door, otherwise everything was good. Oh, needed more Blankets on bed the one thin one we had was not enough but we made do.

It was in the middle of everything.

The staff didn’t clean our room but once. The balcony was connected to everyone. No privacy.

I have always wanted to stay there. The lobby is beautiful and it was nice to have on site parking (even if the price was excessive). The restaurant Revolution was a great birthday dinner and they treated us very well making a memorable experience. The courtyards are very beautiful.

The hotel is showing some wear and tear. Our shower didn't have a lined long enough to keep water in the shower, the bottom of the bed was scuffed and torn, the toilet leaked when it was flushed and the shower handle was loose and difficult to turn on. Also, the carpet looked like it needed to be deep cleaned.