Hotel Ritz-Carlton, New Orleans

The spa is a joke

Staff was not very helpful Karen at the concierge desk could benefit from customer service tutoring

Close to restaurants and amenities

Very over priced for the room! I was surprised with the staff not very welcoming at all.. it’s a shame as we have stayed in a lot of ritz Carlton around the world and I would say this was less friendly The cost was high and breakfast was not even included which was so disappointing

Location

No staff. Waiting for Valet - 40 minutes Waiting at check in - 30 minutes Rooms not ready at 6pm AC too loud and had to be turned off Fridge so loud it kept you awake No free wi fi (is this 1990?) Over priced Last nights room service litering the corridors

Overpriced, very ordinary, dirty

Central big rooms nice bar staff

Very dirty, tired Spa immensely underwhelming closed when you wanted it

Good location and cleanly

The shower was amazing! It was huge, marble and has a large rain showerhead.

The room was smaller than the photo and it was a haul to get arounf the hotel. You have to take a elevator to get to the reservation desk andthen separate elevators to get to your room. Even after your are checked in it requires numerous elevators to enter and exit the building. It can be confusing as signage is not super apparent.

We got room service morning and night. Fresh beignets every day. Kevin the concierge was awesome!

No outdoor pool

Everyone was very polite and the bed was amazing

the room was a good size, the hotel is well located and service was great

nothing

The hotel and room was well decorated and comfortable. The cocktails and live jazz were great. All the staff were very friendly and helpful and an overall pleasure to interact with

The neighborhood right outside the hotel has a plethora of homeless and it is not well lit and poses a safety risk especially at night.

Beautiful!! I felt prettier being surrounded by so much beauty: decorum and plant displays, and every surface seemed to sparkle. We enjoyed eating in dining room as well as the lounge, being served by friendly staff who aimed to please.

This is a fancy hotel for those who appreciate ritzy style. Excellent communication and professionalism from the staff. Excellent dining and entertainment also. Comfortable rooms that are well appointed.

Didn't like having to leave.

Location Staff

Cost-benefit

Beautiful Christmas decorations. Super friendly staff. Excellent location on Canal St with a quick walk to the French Quarter.

Two elevators to get up to your room.

location, staff

nothing really

We had a lovely stay! Our room was comfy, clean and we had service every day. The receptionist team was very friendly and professional.

Stunning hotel and very relaxing

Wished that the towels were not changed so frequently, there was no environmental policy

The door on Canel street is closed at night. A lot of homeless/ ruff sleepers in the area, very concerned we were exposed as we were at the door. It would be favourable to have the door manned.

I like that the hotel was luxurious

Nothing.

Fantastic rooms, comfortable beds, everything felt luxurious, good food, helpful staff

Food could have been improved by having a better selection. Did not like New Orleans at all would never go back there, hotel was the best thing about the place

Excellent location. Great place to catch a taxi or cable car from. Majority of staff provided excellent service.

No complaints

Close to the French Quarter which allowed us to walk to many places. Staff were excellent. Room was comfortable.

Had to pass by many loiterers to get to the French Quarter. Resorted to crossing the street to avoid them.

Very nice hotel in a great location for all the attractions. The staff were very polite, friendly and helpful. Nice touch with the morning coffee station and beignets in the afternoon

Spa had some nice facilities it was a shame there aren’t any communal areas where me and my husband could relax together. The treatment rooms had a very noisy fan, which wasn’t very relaxing and small details were missing that you would expect in a high end spa such as scented air and scented face cloths etc. It was also a shame that after spending 5 nights and spending plenty in the bar and restaurant, we still had to pay to have a shower, to freshen up as we had a very late flight.

Location and i like Ritz carltons

All was great

It was gorgeous. And the staff were so kind and helpful. We had a stroller and the doorman every time we would walk would help us up and down the front steps. They always had water waiting at both entrances due to the extreme heat.

I can’t complain it was a great trip all around. They do only let you park using valet which was an extra charge but they probably had that disclosed somewhere in their policy and I over looked it.

Beautiful inside. Huge room and bath. Spacious shower. Comfy bed. Great polite staff. Free newspapers in lobby. Free water in lobby. And maybe best — early check in at about 11am was wonderful. Thanks.

Hallways way too cold, on third floor anyway. Took too long to get hot water in bath sinks.

Property very elegant and pleasant

The it self was ok

That you have to pay for parking no matter if you’re staying there . And parking was expensive

We loved everything about this hotel and we will definitely be staying again 🥰

We loved the study room, and going to the Davenport, they are a great band! Also the courtyard was amazing to rest in.

We tried to get dessert at the bistro but they would only seat you if you were ordering dinner. I would understand if they were full but it was late and maybe half full.

Restaurantes and public areas too cold

I loved the overall cleanliness and ambiance of the hotel. The staff was super accommodating. The younger door man with the glasses was really helpful and nice. The beignets in the lobby were also amazing. The bartenders Brittney and the man that works with her were super knowledgeable about the cocktails and local cuisine.

I was very upset that the pool was closed TFN and it wasn't mentioned on the website. I really wanted to swim and that would have changed my mind about booking my stay there. I wish I was notified in advance. I also didn't like the fact that my welcome card in my room was addressed to someone else.

Everything

great location staff friendly room was beautifully decorated and clean

parking wasn’t free, breakfast buffet was pricey

wonderful staff

nothing

Excellent service and attention to detail. very clean and comfortable room

amazing location, great service

it’s my favorite no better smell

We enjoyed The breakfast buffet variety which included a touch of the local flair. Wait staff were very helpful and attentive.

The check in process. Apparently even though we had a consecutive weeks stay, we had to run our credit card (4) times as it was set up as 4 separate reservations. I’m fact, my credit card was put on hold assuming it was an unauthorized transaction. being done at the same property Despite that, it is an excellent place to stay at and strategically located to shopping and eateries.

Beautiful in every aspect.

Nothing.

nice location and two blocks to Bourbon Street and the French Quarter. An easy 6 min walk to the Super Dome

nothing. everything was perfect. We never waited more than 30 seconds for an elevator.

Club facilities

Lovely hotel in a central location. Club lounge benefits and staff are outstanding

Rooms are looking tired and hard to keep clean

The atmosphere and facilities are beautiful! And the hospitality was exemplary! We felt very spoiled! The Christmas decorations were phenomenal!!

Everything. I never stayed at the Ritz-Carlton before and it went beyond what I expected for any hotel.

Pool was a little small but still very nice and it also had a whirlpool .

the property and the room looked amazing and was super clean

the only small thing was the pull out couch in the room was a little tough to get out and the mattress was a little thin.

Excellent club room amenities

Room was small with support beam blocking TV view

I didn’t try bfast

I dislike walking with regular clothes and changed at the jacuzzi Also a long walk