Union Station Hotel, Nashville

Cool historical building

Room was small for the price

Night desk clerk should be fired for her rudeness.

The hotel itself is beautiful. A step back in time to this spectacular structure makes you appreciate the older architecture.

After 8pm the noise (and I wasnt facing Broadway and was on the 7th floor) was insanely loud. ALL NIGHT LONG! There was a train every night (overnight) that went by and made so much noise… never again!

The location was brilliant, the hotel is stunning and the room is beautiful. The food we ate both in the restaurant and in the bar was really good! The live music was always fantastic and the reception staff were always really helpful. The housekeeping staff were also really polite and helpful.

This could’ve been the best place I’ve ever stayed and it should’ve been for how much we spent! We felt disappointed with a few things such as there was only one robe in the bedroom when we arrived even though I’d stated to them when booking it was our honeymoon. Our shower had a big clump of hair that hadn’t been removed from the drain when we arrived and the air con was really loud in the room meaning we couldn’t really leave it on overnight. It is an old hotel so I understand that one might be difficult to do!

Magnificent public spaces. Re-purposed train station in downtown Nashville.

The room. Overlooking a parking lot, with the smallest bathroom I’ve ever the misfortune to endure. And, grossly overpriced.

Beautiful and comfy

Great location

I wasn’t advised that the hotel is under construction. If I had known that I would have booked another hotel.

N/A

Bathroom smelled musty/moldy There was not a concierge No Coffee shop

It is a beautiful historic building. Room was artsy and comfortable.

Room was across from elevator and heard people going in and out all night long and staff early in morning. Could hear full conversations at elevator. We were on first level and people above us super loud. Outside window people can walk on balcony and look right in room. Total bad location of room. We only stayed one night and that is all I could handle.

Beautiful building, nice staff, bar with shuffleboard.

Very small bathroom in our room.

the history

could not get in room until 4:30 pm they did not have rooms ready

I loved the décor and the atmosphere of the old timey building. There's abundance of hints that it really used to be a train station. Staff was friendly, accommodating, and eager to help. There's live music in the afternoon and evening, and you can hear it reverberate through the hallways, which was nice. At the bar in the hotel lobby, the flipboard chatters and displays hotel messages every now and then, and it really adds to the whole experience. Despite all this, the hotel didn't feel antiquated. My room was rather large although it wasn't a suite, and it even had a small outdoor yard/personal space. The bed was comfy and the pillows were on the larger side. The TV was plenty big and was on a perfect eye level, and I liked the fact that the room had a desk so that I can get some work done. I wouldn't mind staying here next time for longer or try the suite.

The switches in the room were from the past century, but the lamps and other things had abundance of outlets and USB charging ports so it was forgivable. AC was loud.

it was beautiful and staff was great

na

building was lovely. Rooms were smaller than anticipated.

when we arrived we were advised that only a queen room was available when a King room had been booked and confirmed. was advised that through a 3rd party meant no guarantee of what we had booked. Eventually after asking to speak to a manager they said they had upgraded us. however in my opinion the king room offered was small compared to other rooms we have stayed in at similar price levels in other hotels. They are using the iconic station to sell luxury when it isn’t. ordered room service and everything arrived in plastic trays. yogurt and pastries/bread put in one tray! For the rate paid would have expected the room service to arrive on a tray not in a paper bag. disappointed as it could have been so much better.

Could walk to the Gulch or Downtown. Welcome water. Excellent coffee in restaurant. Nice employees. Clean.

No lobby for much of my stay due to wedding. Probably a deal breaker for returning. Also not many nearby amenities like drug stores, nail salons, hair salons - was a 12 minute walk.