Union Station Hotel, Nashville

Beautiful and comfy

We have stayed in the Union Station hotel many times in the past. It is in my humble opinion, the best place to stay in Nashville :-) it’s a grand old building, but still has a feeling of a boutique hotel. The stuff is very friendly and helpful. Regarding breakfast, a bit on the heavy side.

My only negative comment is that through booking.com we should’ve had breakfast included. When we arrived at the hotel, but turns out this was not the case. The staff was very friendly and resolved the question by cutting our breakfast bills in half. That works for me :-)

Everything was beautiful. Our valet Keyon was so helpful. He took very good care of us. Our car was parked with accessibility for my walker.

Great location

I wasn’t advised that the hotel is under construction. If I had known that I would have booked another hotel.

The staff was absolutely superb---icing on the already fabulous cake!

Amazing hospitality and location very historic

No high views

N/A

Bathroom smelled musty/moldy There was not a concierge No Coffee shop

It is a beautiful historic building. Room was artsy and comfortable.

Room was across from elevator and heard people going in and out all night long and staff early in morning. Could hear full conversations at elevator. We were on first level and people above us super loud. Outside window people can walk on balcony and look right in room. Total bad location of room. We only stayed one night and that is all I could handle.

the location is ideal - within walking distance of Downtown, Broadway & the Gulch! has a historic background, it’s clean & the staff are beyond helpful & friendly. super safe area; easy access to everything

Breakfast was very good, plenty of choice. The hotel is in a great location to Bourbon street, less than 15 min walk. Staff were very helpful and friendly. Our room was spacious and very comfortable. I should add, that we booked this hotel at 06.00 am in the morning because our original hotel was not great, we left that hotel at 07.00 am and drove straight to The Union Station, arrived at 07.10 am and they already had a room ready for us, I have to say they saved the start of our holiday and we went on to have a lovely time.

Shower caps and cotton balls were not provided which I was surprised at in such a high end hotel. I did travel around America during my 2 weeks and only 1 out of several places I stayed at provided such items.

the history

could not get in room until 4:30 pm they did not have rooms ready

I loved the décor and the atmosphere of the old timey building. There's abundance of hints that it really used to be a train station. Staff was friendly, accommodating, and eager to help. There's live music in the afternoon and evening, and you can hear it reverberate through the hallways, which was nice. At the bar in the hotel lobby, the flipboard chatters and displays hotel messages every now and then, and it really adds to the whole experience. Despite all this, the hotel didn't feel antiquated. My room was rather large although it wasn't a suite, and it even had a small outdoor yard/personal space. The bed was comfy and the pillows were on the larger side. The TV was plenty big and was on a perfect eye level, and I liked the fact that the room had a desk so that I can get some work done. I wouldn't mind staying here next time for longer or try the suite.

The switches in the room were from the past century, but the lamps and other things had abundance of outlets and USB charging ports so it was forgivable. AC was loud.

it was beautiful and staff was great

na

The only like is the girl on front melany she so sweet

All the staff is no frenly

location architecture

everything else! Especially the service, staff and the room! So awful for the almost $2,000.00 we had to pay. 1) Couldn’t get into the hotel when we arrived. No staff around to let us in. Finally were able to get in when some folks were returning to the hotel and they let us in. 2) We booked a king bed room but on our arrival we were told they had upgraded us to two queen beds. We wanted a king bed. 3) We couldn’t unpack because there was no dresser to put our clothes in. Very odd and irritating! 4) Staff were grumpy, slow or would just ignore us. That is no way to treat customers, especially at how much we had to pay to stay there!! 5) Restaurant fare was quite limited. Only ate breakfast there twice. The coffee was horrible, so I requested a late, but it was not much better. I couldn’t even taste any espresso. Also the waiter service was very slow. 6) Receptions service was also very unsatisfactory. We were ignored several times and also made to wait while staff talked amongst themselves. 7) Service from the bartenders was also unsatisfactory. Staff stood and talked and talked, ignoring us. Finally I said quite loudly “the service here sucks.”. At that, one of the bartenders came and waited on me. 8) Windows in our room were very dirty. 9) Horrible housekeeping service as well. Asked for our room to be cleaned. As far as I could tell, no vacuuming was done. Beds were made, thanks. Wet towels and washrags were rolled up and placed as if they were new, fresh and clean. They weren’t. They were our wet towels we had used for a few days. 10) Housekeeping left us with no hand soap. 11) Housekeeping did not replenish our coffee and coffee supplies. Another thing we had to go ask for. 12) My breakfast eggs and bacon were unsatisfactory. The eggs were undercooked and raw and the sponge off the bacon was too burned to eat.

StAff incredible people The gentleman that checked me in was exceptional Breakfast unbelievable awesome the best

Perfect nothing negative

Overpriced. Limited menu at the restaurant. What was a $375 room charge turned out to be almost a $500 a night with taxes and $52 a night valet parking. Dinner menu and wine list was mediocre at least. The staff was like you expected in lower end Marriott hotel. Disappointed

See above

The staff was exceptional! Location was ideal and the bed was amazingly comfortable! The aesthetic of the hotel interior and exterior was stunning. I loved sitting in the lobby drinking coffee every morning.

I loved everything about it. If anything, I wished there was a coffee shop inhouse. I would travel across the street to the Hyatt to get coffee every morning.

Hotel was beautiful! Room and shower was great! Breakfast was great, but short staffed and took way too long.

historic

problems with the room functionality

Architecture, Location, Staff, Food, Drinks...

Hours The Bar Was Open. No Mini Bar in Room, No Pool

ambiance

price was high