Rosewood, Munich

The location is perfect. The staff is professional and polite. The breakfast is excellent.

The cleaning lady on the floor seemed a bit tired. She didn’t change the sheets and bed linens for three days, even though we are paying for service every day. The water is manually filled, and I have concerns about the cleanliness of the bottles. Some of the bottles tasted like tap water. They need to find a more professional solution. In terms of value for money, I’ve stayed in better hotels in Munich for a lower price.

Friendly staff

Not enough service staff in f and b

Bed - ultra comfort. Room - beautifully designed with sufficient space for opening our luggage. We had 2 big and 2 small with us. Bathroom - spacious with heated flooring. Additional items well considered, e.g. plug converter. Steam bath facility.

Luggage concierge needs more staff. We had 4 luggages - 2 big 2 small. As we checked out, we called for service but only one staff came to attend to us - he was kind enough to carry 1 big 1 small, we had to carry the remaining down the staircase from the lobby to the entrance.

The best service, design, comfort breakfast was excellent!

As the hotel brand new, the building a bit complicated - to find the room or at least exit ... but i hope will be more signs

The location was great being right in the centre of Munich and not on a major road. The hotel is a former local state bank building which has been beautifully renovated and our two rooms were spacious, quiet and appointed very nicely each with a separate bath and walk-in shower. The staff was friendly and tried to make everything possible. We liked the restaurant design and atmosphere (same as where the breakfast was served) and had dinner there once which was very good but very expensive.

The service was a bit patchy on occasions with housekeeping and reception as well as concierge. One day we had to complain that our room still hadn't been serviced by 16.30h in the day and we were told we had to request it when we left the hotel for our excursions which was a bit odd.... At breakfast, it took ages to get coffee and it wasn't necessarily hot. The breakfast choices were varied and consisted of a mix between buffet and a la carte which was completely fine. Would have been nice to receive a sweet surprise not only on the first but also the following two nights given the price tag of €775/night...

I had an amazing stay at Rosewood Munich. The staff were exceptionally friendly and helpful, going above and beyond to ensure a seamless experience. Every detail was on point, with outstanding cleanliness throughout the hotel. The bed was super comfortable, making it a truly relaxing stay.

everything

none

Everything was outstanding

One of the best hotels we have visited in general

The hotel is truly just splendid

Concierge services were overwhelmed and slow

Very relaxing with a great Spa and facilities. The lady at the swimming pool was very kind. The location was excellent,too.

The reception desk staff could have been more friendly and polite.

"We had an exceptional stay at Rosewood Munich Hotel with our family from 19 Dec 2024 till 22 Dec 2024. From the moment we arrived, we were greeted with warm hospitality and a genuine sense of care. The hotel's attention to detail and commitment to providing a luxurious experience truly set it apart. Our room was spacious, elegantly decorated, and equipped with all the amenities we needed for a comfortable stay. The beds were incredibly cozy, ensuring a restful night's sleep after a day of exploring the beautiful city of Munich. Throughout our stay, the staff went above and beyond to cater to our needs and make us feel at home. Whether it was offering valuable local recommendations or arranging special requests, their personalized service exceeded our expectations. The hotel's central location made it convenient for us to explore Munich's attractions, and we appreciated the ease of access to public transportation options. Overall, our experience at Rosewood Munich Hotel was nothing short of exceptional. We left with fond memories and a desire to return in the future. Without a doubt, we will highly recommend this hotel to our friends and family looking for a top-notch accommodation experience in Munich. Thank you to the entire team at Rosewood Munich Hotel for making our family stay truly memorable. We can't wait to visit again!"

Nothing. All good.

A beautiful hotel that made it easy to relax while in Munich. It was close to everything and beautiful inside. We would stay here again anytime we are in Munich.

Nothing

Cleanliness and also the location of the hotel.

Didn't notify the customer immediately if there is things left behind after checking out.

Amazing stay, first class accommodation and helpful and friendly staff. Great location. Would definitely recommend for a treat!

All the staffs are nice and helpful. The suite is clean and comfortable. And this a very pet friendly hotel, highly recommended.

perfect location ana amazing hotel. ı love to be there.

Top tier service. You can tell that lots of thought went into their training, as they anticipate your needs really well!

Stylish. Modern. On high level. With amazing bar and draft beer delivery right to your room when needed. Thank you for the amazing time!

I bet you paid a lot for Samsung TVs but both of them provided just glitches instead of stable work. What I did really miss - access to my Youtube and Netflix accs via TV. I believe Samsung owe you an update!

Great location, and exceptional staff and rooms….

N/A

outstanding stay - in particular the entire front office team were super. best-in-class check-in and out. benefitted from a truly suprise, tet much appreciated upgrade. loved the excellent choice and great service in restaurant, too - love the mixed served and small buffet breakfast. overall service by everyone was anticipatory, casual yet super-professional

nothing really, only minor things - aircon controllers that do not go dark fully and illuminate the room at night, slippery hotel slippers

Staff, location, decoration, cleanliness and facilities

Stunning hotel. The design and finishes were dazzling.

Loved it all

Great staff, very friendly and supportive!

Hairdryer and shoe horn missing in the room, reservation in the Hotel Restaurant done and confirmed directly at the reception desk but when arriving at the restaurant the reception did not know about it.

Beautiful property

Service mixed

New stylish interior but with the high ceilings.

The price ;) but it’s October Fest

Beautiful, glamorous, and great location

The staff seemed untrained and not knowledgeable at the reception and breakfast.

The Rosewood is a luxury hotel. All members of staff were exceptional. the location is perfect to walk around central Munich with easy access to Restaurants, Museums and high end shopping! I will be going back on my next visit to Munich.

Nothing

Location, design, bar.

Breakfast service was awful like really needs to be reviewed by management

Everything, it is a beautiful hotel with wonderful staff. The spa is stunning and so relaxing.

I honestly loved everything.

Friendly staff. Tasteful decorating and quiet location.

Room and bathroom lighting were poor. The mattress was very solid and uncomfortable.

The staff were friendly and welcoming. The rooms were clean. I liked the style and the theme of the interior. Also the window in the rooms and the view. The location: it is very close to Marienplatz and Maximillian street.

Nothing.

Every thing is nice The location The room The gym

We don’t like breakfast and welcoming staff they are not training good I try the breakfast one time and we didn’t back again.

Room

Amazing location, very close to center, room was beautifully decorated and room service was amazing and delicious

It was not clean to the standards of a Rosewood hotel and some employees especially at the entrance could be much nicer and friendlier

Great location in the centre of the old town. The hotel staff make you feel like you are special. Ready to help with any questions

Room service could be better. Sometimes there was dirt and garbage in the bathroom Bar was not filled every day Sometimes there was no water.

A very nice, recently renovated hotel with good facilities. The downstairs bar was a particularly nice spot to visit in the evening with live jazz, but very popular so suggest booking even if you are a hotel guest. The hotel's location is very central and convenient for accessing the city. I would particularly recommend visiting the pool and spa which was one of the best I have experienced in a city center hotel.

Some minor issues with our room which I find is not uncommon in new hotels. However, the staff were responsive and attended promptly to the concerns raised.

Everything was perfct. Food, Spa, Services and Location. Definetly next time visiting Miunich we will stay in this hotel. Thank you Claus and your team !!

NA

Poor service in resturant no individual fish dishes at night

An elegant, historic property in the heart of Munich that felt tranquil and refined. The staff were so helpful and considerate, from reception to house cleaning to in room and in person dining. Rooms were quiet and extremely well equipped, with lovely thoughtful touches.

Nothing.

Last minute booking. beautiful bedroom. Spa and swimming pool facilities allow us us to relax and spend great time. Wintergarten is perfect for a cappuccino in the morning. Kids enjoyed sweet attentions in the lobby. Food is delicious.

too long waiting time (15-50min)overall to check -in to be welcome and to order for breakfast and sign the check, dinner. Assumption for a Development Opportunity for a better experience: boost strongly staff leadership, keep connection and communication with customer for even more hospitality skills. Comments based on only one day and 1 night stay during week day.

Historic building, well renovated, comfortable, modern. The Living Room lobby is exceptionally well done.

Everything!

Nothing

Excellent location

The property is amazing in details

Nothing

Facilities were great, clean and modern hotel

- best location in Munich - staff are professional - the room was amazing - tv was very good - sitting area in the room was great - dine in was delicious - lobby was nice - valet service is helpful - Marco from room guest service was amazing and very try helpful - the bathroom in the room was amazing Rosewood hotel in Munich is the highlight of my trip seriously they made us a favor when they opened it up for tourists who love luxury in Munich the city needed a hotel as grand as this one

The hotel was magnificent but the idea of reserving an amount of 250€ a night on your card while staying in the hotel is outrageous that means if I stayed for 10 nights they will hold 2500€ for my entire stay I understand the remaining amount returns to the guest but it doesn’t justify the amount held by the hotel I hope they have more understanding policies if not for myself but in the coming summer when big families start booking a lot of rooms in the hotel there will be big trouble dealing with the amount of money required to be held per night

Decor very nice and detailed the atmosphere is luxurious

Breakfast service i feel the worker is little my order it took too long and i need to remind them but the food is amazing

The location is in the heart of the city, plus the hotel itself it’s brand new with a very luxurious touch.

Nothing

Wonderfull place

Food, people, details, location.

Nice deco. Very good service. Nice location

A bit overpriced