Hotel Bayerischer Hof, Munich

The location and ambience. Staff were all great.

Rooms were warm. Windows open not an option as occasional street noise (I'm a light sleeper).

excellent breakfast & location... room was great... staff was very helpful

Well located.

The location is fantastic. The concierge service is very good

It’s not clean in the room The tables in lobby are reserved so it’s not possible to have a tea for the guests of the hotel

Large and beautiful old hotel. Several lovely bars, great spa and pool.

This is not an inexpensive hotel. It’s rated a 5 star. For the price there should be an incredibly comfortable bed but it was not. I don’t think they could’ve had a cheaper mattress. It was hard as a rock and I found my ribs hurting halfway through the night.

everything

except the eclatant racism towards my BFwB, hard time to get seated, they blankly refused to hand out a Sixt rental car (agency in Hotel) I had reserved on her name to her based on her skin color, and this 50m from Michael’s sanctuary!!!!

Very nicely located old school nice hotel. Beautiful spa, comfy rooms, excellent breakfast.

The rooms are a bit too old fashioned and granny style to my taste but that’s just a matter of taste. But what I did not like was that a housekeeping person stole my iphone charger. I checked out and left my luggage at reception and went to the spa because I had an evening flight. At the spa i realized i forgot my charger in the room. When i was finally leaving, I asked about it and noone had found it and it was not in the room anymore. I double checked everything when I got home and I did not have it. I am 100% sure it was left in the room. These things happen, and there’s not much the hotel can do, but it’s very unfortunate. I don’t either like housekeeping knocking at my door 10 o’clock on the day I am checking out if they can come and clean my room…

Beautiful hotel and reception level bar area; good location within walking distance of shopping and restaurants

Our suite seemed somewhat outdated and beds not too comfortable. There was a constant humming noise in our bathroom. (We didn’t report it until our exit)

Good room size

Felt very authentically German.

The temperature in our room was hard to control and we were all very hot in the night.

Elegant and clean, interesting carte at dinner, nice breakfast. Location and history are the top!

Need to work on some details to feel fresh and updated withiut changing the character

every was good

location

The hotel is very well located, has great views The room we had was in the heritage wing and were very nice We had a unfortunate incidence of a sofa breaking in the bar, but was very well handled by the GM of the hotel The Hotel has a lot of history, very grand building , has a lot of character

We were a bit surprised for the tariff of this stay that they did not provide breakfast Considering that we stayed in similar hotels in other parts of Germany , we thought this was over priced We had an unfortunate incidence of the sofa in the roof top bar breaking , which brought both our friends crashing to the ground.

A fabulous property with the addition of the spa.

The bathroom had water marks from weaks from the bathroom above.

Everything is good, in particulat the rooms and the food

Most of the time it is now turning very expensive for what it is: no garden, the pool is not so sunny,

Breakfast is always amazing. Thank you taking note of our feedback from previous stays and having our rooms ready on time.

Everything was nice

Too expensive for the quality of the rooms

Wonderful stay at this absolutely iconic hotel in Munich. Fabulous concierge and front desk staff, helping us with even the most difficult-to-get dinner reservations! Excellent rooms and wonderful views from the rooftop bar and the breakfast restaurant.

Perhaps the Trader Vics downstairs is a bit in need of an update, and the staff are a bit rude. But I realise this is a separate business and not the fault of Bayerischer Hof!

Location and facilities were great! Walking distance from restaurants, shopping etc. Room is huge.

The room we got was too dated.

The location was excellent - the center of the old city, conveniently accessible by taxi, 5 minutes to the metro. A cozy cafe was nearby with delicious and varied breakfasts, and we had breakfast there. The staff is polite, the service is fast - we asked to change the pillows (because the default ones were skinny and looked more like a pancake than a pillow), and they quickly brought orthopedic pillows.

We booked a "superior room". - less than 24 hours before check-in, the hotel sent a notice that neither the pool nor the spa would be open. Therefore, the hotel did not leave the option to cancel the reservation; - we asked for a room closer to the lobby, but they gave us the farthest one, with access to the construction site; - The hotel's wi-fi is a kind of attraction. By default, you can connect only three devices at all. Even if you disconnect one of the previously connected ones, you cannot connect a new device - you need to call reception to have them bring you a piece of paper with additional access. The Internet login interface also does not work correctly (you can open it from the mobile Internet, but not from the desktop); - it is impossible to regulate the air conditioner's temperature; it doesn`t matter which temperature you set up at the thermostat (+18 or +24) - the air is chilly. We asked reception to do something, and they promised to call a specialist, but in fact, nothing has changed; - for some reason, the warm floor in the bathroom was switched ON, although the thermostat was turned off; thus we couldn`t switch it OFF; - musty smell in the room and bathroom. No one lived in this room for at least half of the year. In general, I got the feeling that the hotel provides the oldest and most uncomfortable rooms for booking from booking.com :(

The location

The customer service on the 7th floor

I used to stay at the hotel as a child with my parents. I was quite disappointed that the quality had declined from what I remembered. Unfortunately, I checked into a dirty room, and even after pointing it out, the assigned cleaning staff only laid down a few towels and gave me chocolate without addressing them. After I came back from my dinner, I notified them again and a manager for the night, a lovely lady, saw the issues as soon as she walked in anf took care of it. She was very apologetic and cleaned everything within 10 minutes. She was highly professional and quite surprised that they were missed. I was offered a new room but declined. Other than that, the general staff, concierge and reception were lovely.

Some of the rooms need a deep clean due to the old smell. Mine smelt a bit damp and as I am not a regular guest I assume I’m not given the “newer” rooms. I’ve had friends that had the same experience. Some furniture upgrades wouldn’t hurt either. The tables were scratched and old and the glass tops only made the scratches more visible.

Location and housekeeping services

Poor room service and F&B services

Location, staff friendliness

There was a live mouse roaming among the guests the mezzanine bar repeatedly and the hotel didn’t seem to care enogh to deal with it

Room, breakfast and Spa were all excellent.

We felt there was not enough personal touch. For example its not hard to ask a guest how they are coming, and if they arrive by car to find out their number plate before hand, let the door and porter staff know and have them all greet me by name when we arrive. Also our rooms were not ready until 2:30, but we were at the front desk at 11am to ask about them - if I know people are waiting and are on site, I prioritise those rooms to be ready first and then go back to the normal routine. Neither of these two things is a large amount of work or effort to do, but they would make a huge difference to each guest and a great hotel does these things. The staff are not at fault for lacking these skills, it needs to be drilled and instilled by management.