Residency Hotel Fort, Mumbai

The staff were so lovely! very very accommodating and welcoming, we immediately felt comfortable, especially after a really long flight. was really helpful having a nice hearty breakfast before we started the day. Everything seemed fairly walkable from where we were, but we only stayed a night

Nothing really of note - only thing I would say was our room was a bit cold and we couldn't turn the AC off.. but the beds were so comfortable and we got an upgrade so genuinely wasn't bad at all!

Staff were extremely friendly and had amazing customer service! Breakfast was absolutely phenomenal as well (great dosa and other options). Room was comfortable and was dark and quiet (perfect for a good nights sleep) - although we were in the building about 10 metres away from the main hotel.

Everything was great - if I had to be picky, the AC wasn't overly cold.

It was central

Rooms just a bit too small

The location was very good for me and the staff were very pleasant and helpful.

I really didn't like how heavy the bathroom door was, and it knocked against the toilet.

The hotel is located in the Fort area, and perfect for sightseeing. Hotel staffs are very friendly. Room is clean and has 24hour hot water shower.

Location! Plus as a bonus, there’s the new wonderful Aqua line metro running from T1 or T2 at the Airport, direct to within a 5 minute walk of the hotel! Comfy but very compact clean quiet rooms and amazingly friendly staff.

Great location, helpful staff and amazing breakfast!! Can not recommend this hotel enough!!

The staff were top class, so welcoming, friendly and funny. They made us feel right at home and went above and beyond to make us comfortable and happy.

The breakfast area wasn’t quite big enough. We had to wait a little while for a table if we didn’t go down early enough.

Very friendly and attentive service from all of the staff. Delicious breakfast with lots of choice and complimentary afternoon tea! Very comfortable and clean room. Would definitely stay here again!

Location in fort was fantastic . Fort is a great area for night life

Small but tidy

Supportive and attentive Staff, Central Location

From the moment we walked in, we felt warmly welcomed. The room was a bit small, but was modern and clean. The staff was friendly and went out of their way to ensure we had everything we needed. We particularly loved the location and the ability to drop things off or rest for a few minutes as we sorted out our plans.

Staff were friendly and knowledgeable, nothing was too much trouble for them. Great location.

Very central

Na

Staff was very friendly, welcoming and helpful and made everything possible to make the stay as good as possible. Facilities were great and clean. Location was very good and close to a lot of sights.

The warmth of welcome is excellent as is the ongoing support that is afforded guests for the duration of the stay. Nothing is too much trouble for this team. Our room was very comfortable and regularly cleaned.

Nothing to mention other than prospective should be aware there are separate buildings. We were in the ‘heritage’ section. We liked it despite the separate entrance because it offered a quiet location. It did men a short walk to breakfast along the street. Again - no issue for us.

Size of the rooms

Cleaning products, buns, and toilet supplies stored behind glass in full view of guests. Mop and bucket in corridor.

Helpful and friendly staff, lovely room, excellent breakfast and a great location.

Nothing I didn't like. Had a few problems with the tv - but a minor issue.

Two things that are outstanding for this hotel are its location and its staff. The Fort area is a great place to base yourself in for a Mumbai stay, but with the arrival of the new metro aqua line the Residency has a metro stop outside with a clean, cheap direct connection to both airport terminals, the central train station and the Marine Drive and Gateway highlights. The metro is so new that Google and TripAdvisor still don't mention it! The other plus for the hotel is the staff, genuinely nice and helpful they truly make you welcome. Add on complimentary tea and coffee in the hotel lounge, excellent breakfast, and there's nothing more you should need.

Our room (102) was a bit small, but the ensuite was large by comparison.

The staff was amazing. Very good location and the breakfast was very good. Plenty of hot water and ac worked great.

The property is dated and rooms are small but the prize and the excellent staff makes up for it

Great staff and everyone was friendly and very polite. Good breakfast as well and the location is 10/10 as it is very central, close to everything.

Although it was clean overall, some of the facilities would be good to be renovated (e.g., bathroom) as they seem a bit old/rusty

The structure is very central, clean and welcoming, plus the staff has been very helful, we hae been helped by congierge Rajesh who has been incredibly nice and professional. The room is spacious, clean and with all conforts. I would go back again.

Nothing

Breakfast. Great staff

Perfect location Great staff - so friendly and helpful Amazing breakfast! One of the best dosas in India! Highly recommended

location, staff, breakfast, comfortable bed

room a bit small

Staff were exceptional. Short 5 min uber ride to Gateway of India. 2 mins walk to Victoria Main Train station ( I wanted to get the night pics of the station lit up ). Rooms was very clean, comfortable bed, great shower. WiFi was good. Breakfast was great - also a big thankyou to Peter and Balu who were the best breakfast hosts and ensured I was very well looked after. The air con is great here too - building was a colonial fire station now converted to a hotel so is of great historical interest too. I had no issue with noise - a great comfortable stay.

No negatives - would stay here again

How friendly and helpful the staff were. Good location for the price.

Rooms where a little bit dated. But you are not there to just stay in your room

Service was friendly, attentive and prompt.

Super hospitality, clean and comfortable room and bathroom. Comfy mattress. Great location close to train, metro, right in the middle of a nice lovely area of Bombay

Maybe only the bathroom door that was difficult to keep open (the magnets where not working) but that is the only thing I can think of

The staff at hotel is amazing. Nothing is ever too much to ask for and they would go out of their way to help. Location was good. Did not realize until we went for a heritage walk. Safe to walk streets in evening and it is possible to walk to some sightseeing places.

Hotel is old and could do with an upgrade. Kept clean at all times which made up for the old furnishings and trimmings. Rooms are also rather small, this is typical of hotels in Old Cities. Despite this, the hotel was fully booked and we really enjoyed our 2 night stay.

Lovely staff, good breakfast

Very helpful and friendly staff.

Still under some construction at the moment in the building

Loved the location and old fashion decore

Property would gain from a bit of general maintenance

The hotel was in an excellent location and was spotlessly clean, the staff couldn’t do enough for us. It was an absolute pleasure to stay there

Nothing

Going from one wing to lobby involved walking outside and squeezing between cars.

Our room and bathroom were quiet , spacious and clean , A/C worked well , breakfast was varied and plentiful , the staff are very friendly and welcoming , we even had a free newspaper delivered every morning. The Fort area is well situated for exploring Mumbai , they also provide complimentary tea and biscuits in reception when you get back. Our congratulations to Gopal and his team for their efforts.

We couldn´t initially work out how the room key card worked.

Very friendly staff amazing experience

Good location at the South of Mumbai. Fantastic breakfast & great service.

Lots of work to be done at the property. Limited facilities.

Everyone is so, so helpful.

Good location for Fort/Marine drive area. Spotlessly clean, excellent breakfast, staff extremely helpful and polite.

Location, staff and breakfast was outstanding! Rooms are clean but a little small, which didn't really matter to me. It is in a very walkable location to great restaurants and sightseeing.

We loved our stay at the Residency Hotel. The location was amazing and the rooms were quiet and comfortable, with nice hot showers. But what really made this place exceptional was the staff, who were so friendly, kind and helpful and made us feel right at home. They were all amazing, but the team on breakfasts especially made sure we started each morning with a smile. Thanks so much. Missing the dosas already!

Great friendly team: Gopal, Rajesh, Peter and others! Thanks for great hospitality and care. Afternoon tea was incredible

Building 1940 but manage in good condition

The location and the staff

The clean of the bathroom at the lobby, literally no good

The staff!!! Everyone was so lovely and helpful. Being served tea whenever was a really nice touch. Organised visits and trips for me. Just really lovely welcoming people. Made my trip , would go back !

It’s an old hotel (1940) so not the biggest. Reminded me of a small Paris hotel. No restaurant. But more than made up for my the lovely staff. Felt homely.

Everything was amazing, one of the best hotels we’ve stayed at anywhere in the world

Nothing

The staff

Very good located in south Mumbai . Very good value for money ! And most importantly very friendly people working there , everyone is very helpful and friendly with a smile .

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The hospitality from all the staff at the hotel was impeccable from the start to the end of our stay. I was absolutely amazed how friendly and helpful the staff were and the manner in which we were greeted on every occasion.

There were elements in the room which were broken or damaged which could be fixed to make the stay better.

Club heritage large room - the room was very spacious well organised and clean. Bed was comfortable. Room was in adjacent building and the whole building seemed very new. Very nice lobby and modern lift and modern lighting etc. Location is great, short walk to cst train station and walkable to gateway of india or a short taxi ride. Breakfast was good with decent variety and service was excellent. The staff were amazing and very friendly

The window is not sound proof but our building was not facing the main road so never really had a problem throughout the 4 nights we stayed.