Residency Hotel Fort, Mumbai

I have stayed here several times and the welcome from staff has always been so warm and friendly. It meets my needs really well and is very reasonably priced. The location is ideal for access to the Mumbai Railway Station via a 5-minute taxi ride, which hotel staff happily pre-booked for me. We needed to catch a 7am train to Pune so the hotel made special arrangements for my friends and I to take early breakfast in the dining room. They also offer free tea/coffee/chai at almost any time of day and are happy to recommend excellent safe restaurants. I highly recommend the Residency Hotel Fort.

There was nothing I didn't like. Perhaps a safe in the room for valuables would be a nice extra, but it wasn't a problem for us.

Nice comfortable stay

Nothing

The hotel is very good! We arrived in the early morning. The staff was very polite and offered breakfast and early check-in. The breakfast was very tasty. Around good restaurants and in walking distance there are main city sights. We had some complimentary tea break in the evenings and welcoming staff ready to asist.

We liked everything.

The staff was incredible, very helpful, informative, smiling! I showed them my shoes where the soles where coming off and within 30 minutes they had been glued and stitched by a shoemaker. Breakfast was good and best of all, they had a COFFEE MACHINE. I could get my daily Coffee Americano right there (that doesn't always happen in Indian hotels). A big PLUS! The location is perfect. I have stayed in Colaba many times, but now drfinitely prefer this location. Close to anything, Marine Drive is only a 15-minute walk away. Don't miss out Pizza on the Bay!

Our room was very small. And the hotel might be a bit pricey, but it's central so I guess you have to pay for that.

Location is fantastic - strongly recommended for that alone - very close to all the heritage buildings and just around the corner from the subway. I met lots of people who stayed way further north in Mumbai to save money and I'm glad I didn't. Staff were very friendly. Breakfast was excellent - chefs cooking eggs and dosa fresh to order, plus Indian and Western options. Room was a little mixed - bed was super comfortable and aircon/Wi-Fi both worked really well. The room was a little run-down though, and unfortunately I didn't have a window!

Room a little run-down. Also, noise from the corridor was quite significant - I was woken up at 3am and at 6am by people talking (i was in room 410 on the ground floor - might not be an issue on other floors).

It is centrally located.

We liked everything

The staff is super friendly and really helpful. Breakfast was fantastic. The place is close to all the attractions. There are plenty of shops around. I highly recommend this hotel for anyone visiting Mumbai.

Cute room :)

Fabulous hotel in a great location. Our room was spacious, comfortable and immaculately clean. The staff were wonderful..attentive and helpful. Breakfast was fantastic. Would definitely stay here again.

N/A

Staff were superb, and beyond helpful. Minor issues in the room were addressed immediately, and all staff were exceptional. Breakfast was a treat!

Rooms were on the small side, but that was ok given the location

I had an absolutely lovely solo stay here as I got to town a few days before a wedding I was attending. The location is incredible, absolutely in the thick of the action, walking distance to many of the must see sites, incredible museums, and amazing restaurants. The staff are incredibly kind and attentive, Gopal specifically was very helpful and friendly and made me feel right at home. The front desk staff even loaned me an adapter when mine broke. The rooms are beautiful and clean, and block the noise and light from the street well enough. I rarely take advantage of breakfast at hotels, but this one is both delicious and efficient and gets you ready to take on the day. I would happily recommend a stay here to anyone visiting Mumbai, and would stay here again in a heartbeat

The staff were super helpful and the location was perfect for all the tourist attractions and excellent food outlets

The staff was amazing! Very welcoming and kind. The location was perfect.

Good hotel in city Center

We didn’t stay in a room in the main bullying we were just across the road but still excellent location with a clean room. Breakfast was also very good and staff were very friendly and helpful

Staff were extremely friendly and nothing was too much to ask. Breakfast was very good and I was surprised how quiet the room was. Id definitely recommend staying here.

Key cards were a bit temperamental and may need updating. Apart from that, everything was great

Convenient location. Close to restaurants & banks. Walking distances to tourist destinations, train stations, & meeting spots for booked tours, the beautiful, friendly, professional, happy, attentive, helpful & kind staff. .. & loved the warm Welcome email I received prior to my arrival in India… & the included breakfast.

Just a few minor shortcomings in my room needing attention to give the sense of a perfect stay. Just a bit of upkeep/repairs to several surfaces would have topped off my stay.

Breakfast in the hotel was excellent to say the least. It had a huge variety of options, and great service. The location was at the heart of the colonial city: close to the classic landmarks, restaurants, the real and original Bombay of my childhood.

Wifi did not work in one of the rooms and it took a while for the hotel to fix it.

This was the best hotel of our entire India trip. From check-in to late check-out, everything was perfect. The rooms are a bit small but very well maintained and spotless. What really stands out, though, is the staff. From the receptionist Peter to the restaurant team, especially Keshar and Ballu, everyone is incredibly attentive. These two anticipate every wish-you feel like friends for a while, not just guests. The complimentary tea and coffee in the afternoon are also a lovely touch. Breakfast includes both Indian specialties and a wide selection of continental options, along with an excellent choice of drinks. The location is very central, and everything important is within walking distance. The hotel is easy to reach from the airport by metro, and tours of all kinds can be conveniently booked through the hotel. All in all, we can recommend it with all our hearts.

Great location, very friendly staff, tasty breakfast, clean room, close to airport metro line.

Really appreciate a welcoming drink on arrival. It is in a very convenient location to walk or catch local bus to Gateway of India and Marine Drive. It is walking distance to CSMT/Victoria Terminus. Its staff are very friendly and caring. We were offered excellent afternoon masala tea. We enjoyed a superb breakfast - freshly cooked dosa and omelette to your order and more.

Everything was good.

Good for family and short stay. Staff was extremely cordial and very welcoming. Made us feel like home.

Room keys were not working most of the time. That was a bit of an issue, but the staff was always there to help with manual keys.

We had an amazing stay at Residency Hotel Fort - the best during our India trip. Hotel facilities are well maintained, spotlessly clean, with an excellent breakfast. We were also constantly supplied with water, tea and coffee in the lounge area (they have a professional espresso machine - great coffee!). The location is perfect - right next to the main attractions yet quite peaceful for Mumbai. But the best part is the team. Rajesh, Gopal, Kesal and the whole crew made us feel at home. Extremely friendly, helpful, accommodating and warm people - thank you so much for the great stay!

From start to finish the staff were so helpful and welcoming. They will do anything for you and are so warm and friendly. The hotel has a lovely relaxing atmosphere and provides a rest from the busy streets of Mumbai.

Location, staff, room service,.

Breakfast can be more tasty in couple of dishes like dosa, sambar

Staff is great, rooms are a bit small, cleanliness is okay - overall good. Did not get housekeeping, even though we said yes when asked.

Such a great hotel with the most friendly and helpful staff. Great location with good restaurants close by. Very helpful with organising tours for us. Amazing breakfast each morning. Highly recommend staying here in Mumbai.

While my mumbai experience was not that pleasant due to food poisoning, the team at Residency was really great and provided excellent service!

There seems to be a little humidity problem in the hotel.

I come back every time to this place. The stuff is super; with Peter, Rajish and Lawrence make you feel home.

Excellent location, friendly and helpful staff. The breakfast was excellent. This hotel is value for money

The staff , the facilities and the room

The location

It is a clean, decent hotel. But it could be cheaper. Not value for money.

The area is ok and it is far from airport. Not ideal for hotel.

The location was walking distance to the Gate of India and the Taj Mahal Palace Hotel, with good restaurants and coffee places. It was an hour from the airport at peak time. The staff were amazing, very attentive, and helpful. The complimentary masala tea and coffee were great and a relaxed sitting area. It was walking distance to the train station, not with luggage, though! It was a perfect location. The room was spacious and clean, with complimentary water and hot drinks.

Nothing

Spotlessly clean and in a great location close to the main attractions. The staff were incredibly kind and helpful

None

I’m a regular at this hotel. I return because of location, comfort, food, and mostly because of the exceptional service from the genuine and friendly staff. 5 star in my opinion.

Very clean and comfortable rooms. Excellent breakfast. Very friendly and helpful staff.

Nothing.

Location

Size of the room

Really convenient location with attentive, friendly staff

Clean. Comfortable. Spacious rooms. Comfortable bed. Nice bathroom. Breakfast was excellent and substantial. Complimentary tea and coffee available all day in reception lounge. A great place to unwind at the end of the day. Staff extremely friendly, helpful, welcoming, eager to please and attentive to your needs. They lived up to the motto Come as a guest, Leave as friend.

Nothing comes to mind

The location was excellent, close to shops, restaurants, and attractions, and just a short walk from the newly opened Metro/Subway Station. Taxis and buses were easily accessible, making it very convenient to get around. The staff were the true highlight of my stay. From the friendly and efficient reception team to the ever-helpful Concierge Rajesh, everyone went above and beyond to make me feel welcome. Housekeeping was impeccable, and the restaurant staff stood out for their cheerful and attentive service. I upgraded myself to the Suite room and it was spacious, clean, and comfortable, with every detail well taken care of. The bathroom was spotless, with good-quality toiletries and consistent hot water. I also appreciated the strong and stable Wi-Fi, efficient laundry service, and thoughtful touches like fresh newspapers and complimentary evening tea/coffee. The relaxation lounge with a foot massage machine was an unexpected delight after long days out. Breakfast was hearty with both Indian and continental options. waffles and pancakes were a nice touch! Overall, the experience reflected genuine hospitality and attention to detail.

There’s little to fault, honestly. While it is an older property and some rooms may feel a bit compact, the exceptional staff, ideal location, and overall comfort easily outweigh this. I’d recommend checking with the hotel in advance for any specific preferences or queries. They’re always responsive and helpful, ensuring there are no surprises upon arrival.

Really nicely presented in a great location to walk to almost anywhere quite easily. Staff were happy attentive and gracious and very much made the stay perfect Back rooms are amazingly quiet from the city noise

I didn’t like leaving it so soon! I’ll be back for sure 🙂 I hope this good review doesn’t put the price up so that u won’t be able to stay here next time!!

Clean,quite,good location and best service

Nope

Comfortable bed, clean, private

Small room. Separate building to hotel. Staff were a bit intense.

The staff and the hospitality shown were extraordinary! The room was a bit small but it was clean and comfortable. The breakfast spread and the food was very good! The receptionists were also very attentive and catered to the requests made very swiftly.

The deluxe room seemed to be a bit cramped.

Location is great walking distance to Saryu riverside, Ram ki Padi, Shri Nageshwar Nath and Ram temple, Hanuman temple, Staff and managers are friendly and very helpful.

The 3 stars is wrong by international standards, this is miss leading. The road in front of the hotel is not good.

The staff was amazing and the room was super comfortable

The staff is amazing, they are very friendly and kind. The breakfast is very complete and with many options.

The property is in a perfect location. Walking distance from the main sites. Staff is amazing, very kind and welcoming. Breakfast was amazing

The facility needs a bit of renovation. But other than that, it was perfect.

Everything was perfect. We arrived at the hotel tired and too early, and were greeted wonderfully at reception, offering us a room ahead of schedule. The rooms are very modern and comfortable. The breakfast was good, and the service from all the hotel staff was excellent. The location is a 10-minute walk from Victoria Station. We strongly recommend the hotel.

Whole hotel is really clean and the service is amazing but could use renovation as furniture etc is worn out. The location is superb and staff will go above and beyond. We asked where to get an umbrella and even offered to come with us to buy it!! Breakfast is really, really good. Besides everything offered (fruit,sausages, sweet…) they also cook omelettes, dosa, etc. and they have the best barista. What an amazing coffee!!!

Could use some renovation on worn out furniture although everything is perfectly clean.

The hotel is conveniently situated in the Fort district, 15 minutes stroll from VT railway station. Similarly, a short walk from all the Old Bombay landmarks, Prince Of Wales Museum, Gateway Of India etc. The standout feature of this hotel for us was the staff. We stayed 4 days and as the sign in the lobby says: “ Come as a guest- leave as a friend “. Sounds cheesy but that’s what happened. One last thing: the breakfast is sensational !

Absolutely nothing