Residency Hotel Fort, Mumbai

The property is in a perfect location. Walking distance from the main sites. Staff is amazing, very kind and welcoming. Breakfast was amazing

The facility needs a bit of renovation. But other than that, it was perfect.

Everything was perfect. We arrived at the hotel tired and too early, and were greeted wonderfully at reception, offering us a room ahead of schedule. The rooms are very modern and comfortable. The breakfast was good, and the service from all the hotel staff was excellent. The location is a 10-minute walk from Victoria Station. We strongly recommend the hotel.

Whole hotel is really clean and the service is amazing but could use renovation as furniture etc is worn out. The location is superb and staff will go above and beyond. We asked where to get an umbrella and even offered to come with us to buy it!! Breakfast is really, really good. Besides everything offered (fruit,sausages, sweet…) they also cook omelettes, dosa, etc. and they have the best barista. What an amazing coffee!!!

Could use some renovation on worn out furniture although everything is perfectly clean.

The hotel is conveniently situated in the Fort district, 15 minutes stroll from VT railway station. Similarly, a short walk from all the Old Bombay landmarks, Prince Of Wales Museum, Gateway Of India etc. The standout feature of this hotel for us was the staff. We stayed 4 days and as the sign in the lobby says: “ Come as a guest- leave as a friend “. Sounds cheesy but that’s what happened. One last thing: the breakfast is sensational !

Absolutely nothing

Good and safe location. Breakfast spread was good. The tea was excellent. The staff was friendly. Unlike staff of other hotels, these people are genuine. They give advice when asked and are always eager to help. Special thanks to Rajesh for his kind assistance. A quick salute to Peter, who welcomed us for breakfast every morning.

The room was tiny with two tiny beds, I could hardly move. The mattress was not comfortable. The towels had stains. No face towels were provided, just bathing towels. The room was not cleaned properly everyday. There was a stinky carpet in the room, I had to take the carpet out in the middle of the night to be able to sleep. Only basic toiletries were provided - body wash, shampoo, hair conditioner, and toothbrush. In the past, they used to provide shower caps, cotton buds, etc.

We stayed at residency hotel for 2 days.

More towels and bottles of water considering the price point would help. Foot mats and towel were missing in the top level Club Heritage Large rooms that are 8K+ per night.

I truly enjoyed my stay at this hotel from start to finish. Especially the staff (Peter, Kesa) were always attentive and helpful. The Concierge Rajesh handled every request warmth, professional and with incredible efficiency. I always felt completely looked after and valued. The room was very clean and offered excellent comfort. The breakfast fresh and of outstanding quality. The location is ideal for exploring the city. I will definitely come back next time and can recommend this hotel

I truly enjoyed my stay at this hotel from start to finish. Especially the staff (Peter, Kesa) were always attentive and helpful. The Concierge Rajesh handled every request warmth, professional and with incredible efficiency. I always felt completely looked after and valued. The room was very clean and offered excellent comfort. The breakfast fresh and of outstanding quality. The location is ideal for exploring the city. I will definitely come back next time and can recommend this hotel

Location at Fort is excellent. Middle of DN Road, between CSMT and Flora Fountain. Many restaurants, cafes, even a 7-11 within walking distance. Breakfast served between 7am to 11am, basic but entirely adequate to start the day. Complimentary tea and coffee served between 4pm to 6pm. Helpful staff always present, very courteous and attentive. Laundry just next door at INR 65 per piece and delivered to the room. Room and bathroom is clean, hygienic, and comfortable.

The deluxe double room in the heritage wing is smaller than expected. Had to be creative with utilizing floorspace for walkability while luggage was open. Furniture doors and drawers don't close properly due to age and humidity. Slight musty smell but bearable.

everybody very nice people

i wanted more explanation when breakfast. people around me got much more care but i was feeling kind of ignored probably because i was one japanese.

We were impressed with the amazing staff, the location and the excellent breakfast.

It was a little shabby in places but only as expected and totally acceptable for the hotel rating.

Great location, fabulous staff who were always helpful and I felt safe being a solo female traveller. Super breakfast, and complimentary tea and coffee in the lounge in the afternoons

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All the staff members are very cordial and helpful. They treat everyone as family members and are always there to assist

I could not think of anything

Locality and cleanliness

All seemed good

We loved the breakfast, with full buffet and freshly cooked dosa or eggs. The staff were amazing. The location excellent (recommend over staying in Colaba which was too busy and chaotic). Very central to everything. Highly recommended. Daily room cleaning and water too!

The standard room was quite small, one side of the bed was a bit saggy. But overall excellent 👌

The Hotel was friendl and helped to early check in because of early arrival from my flight. They understood my situation and and willing to give me a comfortable room. Help me to arrange taxi on the day I check out back to flight with reasonable fare. The breakfast was awesome and I had good delicous foods before starting my day.. They even have massages and relaxation lounge if you need.

A truly exceptional stay with unmatched hospitality. Every member of the team from the front desk to the housekeeping went beyond and above to make our stay memorable. It was my second visit and i am already looking forward coming back. Thank you Kesar, Rajesh, Ballu, Roshan and all team members. I strongly recommend this hotel. It is a true gem in the heart of Mumbai.

Breakfast was very enjoyable and the staff were extremely helpful.

High standard room, was in a location that you could walk around. The complimentary breakfast was delicious and room service food was of good quality. The staff couldn’t enough to help.

Not that it worried us too much, but the TV didn’t work nor the phone, and properly. But I’m sure they would have fixed it if we mentioned it.

Location, Cleanliness, courtesy of staff, they are providing many things for free, for which other are charging. Their slogan “Come as a Guest and Go as a Friend” i will say that I am going as a fan for them. They have allowed us early check in for about 6 hrs early, they also allowed us breakfast on the day of check in and as we were leaving very early they provided us tea and coffee with cookies at 0400 hrs in the morning

Size of room

The location is excellent within walking distance of the Gateway to India. The place is spotless, and breakfast was substantial.

Nothing

Very friendly staff and in an excellent location to explore the Mumbai fort on foot. We appreciated the recommendations that the hotel provided. I would certainly recommend staying here.

Great hotel, clean rooms and bathrooms in a good location in Fort (lots of places in walking distance and lots of places to eat nearby), good breakfast in a room with good views of the world going by. Very helpful and friendly staff. Would choose this place again.

I had such a lovely stay at this delightfully and professionally run hotel. The essence of the Residency Hotel is how it is Guest Centered and how the Staff are always focused on giving their guests an experience that is kind, caring and how it allows their guests to enjoy Mumbai whilst knowing they have a warm and safe bed to return to in the evening. I arrived on the morning of Independence Day in India and it was pouring rain but the staff ordered me a Taxi down to the Gateway of India and ensured that I paid the standard taxi fare. They also held upan umbrella for me so that I did not get wet. They changed currency for me and gave me a very good Exchange Rate and when I checked out early on the morning of August 17th they made a Breakfast for me to enjoy at Mumbai Airport before I passed Security. It was the small details that gave this Hotel truly a 5* Rating. I cannot speak highly enough of the Residency Hotel and their Charming Staff.

Honestly, I have nothing negative to report of this very well run and organised hotel. The Residency Hotel only deals in Positive Experiences.

Honestly the best thing about this hotel is the staff. Everyone was so nice and truly gentle with us. I really felt like i’m at home! The breakfast was super delicious, the rooms were cleaned everyday, the location is perfect (10mins from Gate of India). I really recommend the hotel, we stayed 6 nights and i already missed this place! I want to thank specifically to Rajesh and the guy from the second building who helped us with everything!

Everything was perfect

Nice people, very good location. And good breakfast. Price was correct. ✅

This is a great city hotel and a good base from which to explore Mumbai. Having had a bad hotel experience in Delhi, we were nervous about this stay, but had no need to be. There are so many staff, all welcoming, friendly and helpful. We had 2 rooms, the deluxe twin, was a bit tired, but the club double was excellent. The breakfast was superb, the best we have had in India, so much choice and really fresh. Would definitely recommend the dosa. I loved the additional extras such as the tea and biscuits offered in the afternoon, the drink and snack on arrival and the massage chair! Also great information on tours and areas of Mumbai available in the reception.

Deluxe twin needed renovating.

Small Heritage hotel. Good location. Friendly Staff. Good Brekfast. Clear rooms. Free compliment tee, coffe and bottled water in the rooms. Air condition. Refrigirator. Good wifi and TV channels. Big TV. The hotel accept payment by cash or card. You can also exchange USD in the hotel. Good exchange rate. Fresh English newspapers every day. 24x7 reception desk. Room food service. You can book Mumbai sightseeng car-tour in the hotel as well or airport meeting/trasfer service.

The hotel's location was ideal, close to shops, restaurants, and attractions. The breakfast buffet was delicious, with a wide variety of options to choose from.

No negatives at all.

Fabulous staff, great location, good breakfast and clean/regularly maintained facilities. It is an older hotel but it's got that extra charm of a well run institution and exceptional hospitality. I particularly enjoyed walking over to their sister hotel to use their gym and easy walk to Marine Drive.

The rooms/fixtures are a little older, and worn. It can get a bit noisy as sounds carry through the hallways easily. That said it wasn't bad and I slept pretty well with some ear plugs.

The location is great, and the rooms are fine, good shower with pressure. Breakfast is also good with cooked eggs at the moment. But undoubtedly what makes the day is the staff, they are marvelous. Well educated, knowledgeable, professional and amiable. Always ready to help. I can name Peter, but the two shifts at reception they are all wonderful. The people who clean the rooms are always there to help. A memorable experience that reminds you that people make the difference and in this hotel, that is definitely true. Highly recommendable

Nothing. Everything was great

Personel Location Comfy

Value for money

Large hearted and friendly staff. Every one went out of their way to assist. And every one was smiling

Staff friendly and excellent service

Amazing. Have stayed here before and would definitely stay again. Staff are wonderful, rooms are comfortable, clean and cool. Location is great. Look forward to staying with you again soon

The overall hospitality of the place was excellent , ambience was extremely good , it was lit up by an extremely great breakfast buffet . Overall it was a great place to stay for a day .

Absolutely good location with a nice persian restaurant opposite it. CLose to VT and Elphinstone circle, colaba causeway 10 mins by taxi. Hotel facilities are good. Only buffet breakfast is available

Mostly positive

The staff were incredible, so helpful, kind and attentive. They made us feel welcomed and at home. The location is great and the breakfast was amazing! Fantastic laundromat next door too that the hotel can arrange to get your laundry done at. Highly recommend staying here if you're in Mumbai.

Rooms are on the smaller side but perfect for what you need.

This hotel was awesome. Location was great (in my travels to India, this neighborhood is basically the only place where the walking experience approximates being in the west) and will only get better when there's an Aqua line station nearby. The staff was incredibly kind and helpful (they even got me a cheaper than Uber cab to the airport). Breakfast selection was top-notch featuring extensive Indian and Western options (including made-to-order). The room was very spacious for 1 though it may have been a bit tight for 2 (though that's to be expected given the location). However, it's worth nothing that you may get placed in a building down the street from the reception, lobby, etc. Overall, I couldn't think of a better place to stay in Mumbai, would strongly recommend.

We booked for one week initially not knowing to expect. After 4 days we confirned our second week. The staff were well trained and always had a smile on them. The hotel is very welcoming to all guests. The location is very central for tourism, food and moving around. We thoroughly enjoyed our stay this hotel. L

The shower cubicle needs adjusting and door to the bathroom are way to heavy to open.

The staff was super courteous. The location is really good. Rooms are a little small, but that was to be expected. Overall very pleasant and comfortable stay

The staff was super friendly and the breakfast was nice. Everybody really made you feel at home.

The rooms were a bit outdated and felt humid. After mentioning that we were given another room

Room cleanliness, staff hospitality and breakfast

The staff on reception at late night was not accommodating. He charged for the kid extra despite of the request.

Staff were very helpful. Bed were super comfy. Very clean and big rooms. Rooms and lobby smells like 5star hotel rooms

Location

The breakfast buffet and location are excellent. The staffs are very friendly.

None

This place is absolutely incredible. We are from the UK, and I've stayed in a lot of places in my life, some 5 stars etc. I can tell you that I have never received service like this in my entire life. The hotel is run so efficiently, and in every corner there is a smile waiting for you. You really feel like people are happy to work here! The breakfast is lovely with plenty of fresh options and continental options. The rooms are pretty decent, with hot showers. The location is also wonderful too. Teas are also included. Plus, you can book tours directly through the hotel to Dharavi or for a city tour with a driver (obviously they are a little more expensive than if you booked another way, but it's very convenient). We had an unexpected problem with our travel during our stay which meant we had to extend our stay by one night. The hotel managed this without any issues, and even found a way to let us stay in the same room which we appreciated so much. The value for money is incredible. I would recommend this place 100%. I was sad to leave. I can't wait to return!

Everything was amazing.

the staff is incredibly helpful and kind…

Staff service

The reception at midnight was a bit rude to accomodate my request.

The location is amazing, just a 20 minute walk from the Gateway of India. Rooms are nice, good breakfast and clean facilities. The staff is amazing and super helpful!

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