Residency Hotel Fort, Mumbai

I had such a lovely stay at this delightfully and professionally run hotel. The essence of the Residency Hotel is how it is Guest Centered and how the Staff are always focused on giving their guests an experience that is kind, caring and how it allows their guests to enjoy Mumbai whilst knowing they have a warm and safe bed to return to in the evening. I arrived on the morning of Independence Day in India and it was pouring rain but the staff ordered me a Taxi down to the Gateway of India and ensured that I paid the standard taxi fare. They also held upan umbrella for me so that I did not get wet. They changed currency for me and gave me a very good Exchange Rate and when I checked out early on the morning of August 17th they made a Breakfast for me to enjoy at Mumbai Airport before I passed Security. It was the small details that gave this Hotel truly a 5* Rating. I cannot speak highly enough of the Residency Hotel and their Charming Staff.

Honestly, I have nothing negative to report of this very well run and organised hotel. The Residency Hotel only deals in Positive Experiences.

Honestly the best thing about this hotel is the staff. Everyone was so nice and truly gentle with us. I really felt like i’m at home! The breakfast was super delicious, the rooms were cleaned everyday, the location is perfect (10mins from Gate of India). I really recommend the hotel, we stayed 6 nights and i already missed this place! I want to thank specifically to Rajesh and the guy from the second building who helped us with everything!

Everything was perfect

Nice people, very good location. And good breakfast. Price was correct. ✅

This is a great city hotel and a good base from which to explore Mumbai. Having had a bad hotel experience in Delhi, we were nervous about this stay, but had no need to be. There are so many staff, all welcoming, friendly and helpful. We had 2 rooms, the deluxe twin, was a bit tired, but the club double was excellent. The breakfast was superb, the best we have had in India, so much choice and really fresh. Would definitely recommend the dosa. I loved the additional extras such as the tea and biscuits offered in the afternoon, the drink and snack on arrival and the massage chair! Also great information on tours and areas of Mumbai available in the reception.

Deluxe twin needed renovating.

Small Heritage hotel. Good location. Friendly Staff. Good Brekfast. Clear rooms. Free compliment tee, coffe and bottled water in the rooms. Air condition. Refrigirator. Good wifi and TV channels. Big TV. The hotel accept payment by cash or card. You can also exchange USD in the hotel. Good exchange rate. Fresh English newspapers every day. 24x7 reception desk. Room food service. You can book Mumbai sightseeng car-tour in the hotel as well or airport meeting/trasfer service.

The hotel's location was ideal, close to shops, restaurants, and attractions. The breakfast buffet was delicious, with a wide variety of options to choose from.

No negatives at all.

Fabulous staff, great location, good breakfast and clean/regularly maintained facilities. It is an older hotel but it's got that extra charm of a well run institution and exceptional hospitality. I particularly enjoyed walking over to their sister hotel to use their gym and easy walk to Marine Drive.

The rooms/fixtures are a little older, and worn. It can get a bit noisy as sounds carry through the hallways easily. That said it wasn't bad and I slept pretty well with some ear plugs.

The location is great, and the rooms are fine, good shower with pressure. Breakfast is also good with cooked eggs at the moment. But undoubtedly what makes the day is the staff, they are marvelous. Well educated, knowledgeable, professional and amiable. Always ready to help. I can name Peter, but the two shifts at reception they are all wonderful. The people who clean the rooms are always there to help. A memorable experience that reminds you that people make the difference and in this hotel, that is definitely true. Highly recommendable

Nothing. Everything was great

Personel Location Comfy

Value for money

Large hearted and friendly staff. Every one went out of their way to assist. And every one was smiling

Staff friendly and excellent service

Amazing. Have stayed here before and would definitely stay again. Staff are wonderful, rooms are comfortable, clean and cool. Location is great. Look forward to staying with you again soon

The overall hospitality of the place was excellent , ambience was extremely good , it was lit up by an extremely great breakfast buffet . Overall it was a great place to stay for a day .

Absolutely good location with a nice persian restaurant opposite it. CLose to VT and Elphinstone circle, colaba causeway 10 mins by taxi. Hotel facilities are good. Only buffet breakfast is available

Mostly positive

The staff were incredible, so helpful, kind and attentive. They made us feel welcomed and at home. The location is great and the breakfast was amazing! Fantastic laundromat next door too that the hotel can arrange to get your laundry done at. Highly recommend staying here if you're in Mumbai.

Rooms are on the smaller side but perfect for what you need.

This hotel was awesome. Location was great (in my travels to India, this neighborhood is basically the only place where the walking experience approximates being in the west) and will only get better when there's an Aqua line station nearby. The staff was incredibly kind and helpful (they even got me a cheaper than Uber cab to the airport). Breakfast selection was top-notch featuring extensive Indian and Western options (including made-to-order). The room was very spacious for 1 though it may have been a bit tight for 2 (though that's to be expected given the location). However, it's worth nothing that you may get placed in a building down the street from the reception, lobby, etc. Overall, I couldn't think of a better place to stay in Mumbai, would strongly recommend.

We booked for one week initially not knowing to expect. After 4 days we confirned our second week. The staff were well trained and always had a smile on them. The hotel is very welcoming to all guests. The location is very central for tourism, food and moving around. We thoroughly enjoyed our stay this hotel. L

The shower cubicle needs adjusting and door to the bathroom are way to heavy to open.

The staff was super courteous. The location is really good. Rooms are a little small, but that was to be expected. Overall very pleasant and comfortable stay

The staff was super friendly and the breakfast was nice. Everybody really made you feel at home.

The rooms were a bit outdated and felt humid. After mentioning that we were given another room

Room cleanliness, staff hospitality and breakfast

The staff on reception at late night was not accommodating. He charged for the kid extra despite of the request.

Staff were very helpful. Bed were super comfy. Very clean and big rooms. Rooms and lobby smells like 5star hotel rooms

Location

The breakfast buffet and location are excellent. The staffs are very friendly.

None

This place is absolutely incredible. We are from the UK, and I've stayed in a lot of places in my life, some 5 stars etc. I can tell you that I have never received service like this in my entire life. The hotel is run so efficiently, and in every corner there is a smile waiting for you. You really feel like people are happy to work here! The breakfast is lovely with plenty of fresh options and continental options. The rooms are pretty decent, with hot showers. The location is also wonderful too. Teas are also included. Plus, you can book tours directly through the hotel to Dharavi or for a city tour with a driver (obviously they are a little more expensive than if you booked another way, but it's very convenient). We had an unexpected problem with our travel during our stay which meant we had to extend our stay by one night. The hotel managed this without any issues, and even found a way to let us stay in the same room which we appreciated so much. The value for money is incredible. I would recommend this place 100%. I was sad to leave. I can't wait to return!

Everything was amazing.

the staff is incredibly helpful and kind…

Staff service

The reception at midnight was a bit rude to accomodate my request.

The location is amazing, just a 20 minute walk from the Gateway of India. Rooms are nice, good breakfast and clean facilities. The staff is amazing and super helpful!

N/A

Good hotel. Nice staff

breakfast, room, location, facilities, bathroom (OMG one of the best hotel bathrooms)

wifi only few people could login

Well located, very comfortable bed and nice bathroom. Staff were super friendly and the included breakfast was great :)

On the more expensive side for india but you do get what you pay for, we had a lovely stay.

It was very cozy, peaceful and clean, you can hardly hear what was happening outside. Big cheers to Peter and Rajesh, they were really welcoming and helpful to me and my mom. :))

We had a wonderful overnight stay at the hotel. The entire staff is caring and professional, with a warm, family-like vibe. The rooms are small but cozy, modern, and thoughtfully equipped with everything you might need, including tea and coffee bags, cups, a kettle, a safe, and even ironing facilities. The breakfast buffet was plentiful and very satisfying, with a wide variety of options ranging from Indian to more Western, along with fresh fruit, juices, and a very tasty cappuccino! They also offer a comfortable lounge for early check-in or late check-out, and the staff remained attentive and helpful even after we had checked out. It was a short stay in Mumbai, and this hotel’s location, right in the heart of a vibrant and safe neighborhood, made it even better. I definitely recommend this place for solo travelers or married couples (note: couples must be married), and I’ll gladly return if I travel to Mumbai again. Thank you to the entire team for your warmth and professionalism!

Very warm and helpful staff

Excellent breakfast, great and helpful service.

Rooms could be a bit cleaner/refurbished

The most friendly, helpful and honest staff. The room was very comfortable and clean. Airport pickup was a new vehicle with a friendly driver. Location perfect for accessing Fort & Colaba area. highly recommend!

I think they were out of body wash :)

Cleanliness, staff and breakfast all great!

The staff 100/100 Made us laugh and smile. Nothing was too much for them to help make your stay perfect, even running to the shops to buy us some lungi`s to get into some temples as we had no long pants. Casa was brilliant and all sorts of shapes in the coffee he made and Rejesh made us feel like family. Peter was always there for anything that I needed to do such as make a call and he just made translated it all and made it so relaxing. Thank you to everyone that works there you was brilliant.

Nothing to report. it was all 100% excellent it really was. We nearly booked to stay at the Taj palace, but so glad we didnt as it was full of tourists around the pool when we went to see it.

Everything, we were so happy with the staff and room that we extended for extra nights. All of the staff are exceptional in every way. We stayed here 15 years ago and were impressed. The rooms are spotlessly clean , beds comfortable and the breakfast is fantastic as is the room service food. ALL staff are polite helpful and friendly, a lot of hotels we have stayed in could take a lesson from this hotel. Highly recommend and would most certainly stay again . Thank you. Denise and Mark

Nothing not to like.

Excellent location. Excellent breakfast. Very friendly and helpful staff.

Room was a little cramped but quite adequate. Furniture and bathroom a little dated.

A very affordable hotel, with exceptionally friendly staff and perfect hospitality in the Fort area of Mumbai, a busy business district. One can walk to the Gateway of India and take public transport to various areas of interest all around the bustling city.

It's had to fault anything. Rooms are small, but if you know Mumbai real estate, you would appreciate whatever ypu are getting for the room rates you are paying.

Great location and great staff.

Nothing.

The staff are friendly and make you feel welcome. The hotel is within walking distance to the gate of India.

Old towels that need replacement.

Hotel staff and general ambience outstanding. Would advise future guests to try the Persian restaurant on the opposite side of the street too.

Great location, extremely helpful staff, fantastic breakfast, comfortable room.

Great breakfasts.lovely helpful staff. Great location

Rooms very small

Always happy to stay here when in Mumbai. The room is in the Heritage wing and had a balcony which was welcome. The place is well staffed.

The cooked breakfast needs a menu to choose from so it’s easier to communicate to the cook, fried eggs, omlette etc. But this is a small issue.

Service. The excellent fresh breakfast.

Booked a taxi to the airport. Told it would be a AC car. It wasn’t. Old black and yellow cab. Uber would be better.

The hotel staff is very polite and helpful, the breakfast was great. The room was quiet.

Too soft beds for our taste. I requested quiet room, the downside was there was not possible to open the window. The room and bathroom felt quite wet,we had to use ventilator a lot.

Friendly staff and great location

The breakfast area is just not large enough for the people it accommodates. We couldn’t sit together 2 out of 3 breakfasts. And had to sit and wait for seats to become available which then meant that you could not have a relaxing breakfast as you had to eat quickly to free the table for someone else .

When we came the room seemed somewhat small .....but everything else was amazing...The location was great... staff very helpful... we had a very pleasant stay. Will definitely come again

The room size

The location. The pleasant staff. Reasonable rate

Sometimes difficult to get hot water in the shower.