Residency Hotel Fort, Mumbai

Breakfast is good and the staff are very attentive and helpful. The room we stayed was ok but very small. We have stayed in the Heritage in the past very roomier.The location is ideal for Churchgate station about 10 minute walk from the hotel. Whilst we have stayed in the hotel in the past I was disappointed this time withe room given to us. The electric socket in the bath was not working and the AC was not function and we had to call the engineer to sort it and it took the engineer to sort 2 days whilst we breath dust from the AC. However I like the hotel for its location and friendly staff. The hotel needs to improve it’s maintenance and I have already mention this to the staff and I hope to see improvements next time I visit Mumbai next year.

See my notes above which includes all you need to know and what I experienced

The hotel was a few minutes walk from the main railway station and there are good restaurants nearby. We walked everywhere for sightseeing. The hotel staff were very friendly and helpful. The breakfast was good with lots of choice.

The shower in our room was not very powerful.

Staff was exceptionally helpful, attentive and friendly. Our room was better than anticipated -- very comfortable beds, nicely designed rooms, a refrigerator, very effective air conditioning. It was excellent value for the money.

Our first room was beautiful, but had no windows! We were moved to a different room for the rest of our stay, at our request. The breakfast room was not large enough for the number of guests. Construction nearby made it difficult to access the hotel from the main road.

Very friendly stuff, willing to help you. Rooms with AC.

Constructions outside, very loud noises during the night. Extremely small rooms.

The staff were wonderful

Roadworks going on outside the hotel

BREKFAST , ROOM

all the staff was exceptional. from the reception staff to the concierge to the breakfast serving staff, service was fabulous. especially rajesh, and kesar.

We treated ourselves to the most expensive room as it was the end of our travels and we’re glad we did. Although the room was at the back of the side building and had no view, the bed was super comfortable, with good quality pillows and it was very quiet, with a great shower and TV. The location was just perfect and walkable distance to the Gate of India, railway station, markets and all major sights. As previously said, the staff were amazing and possessed that old world politeness and gentility. They were very helpful with great English. Breakfast was tasty with a good choice. We had to leave early and they made us a breakfast picnic for our journey. Thank you.

We did have a few mosquitoes in the room and a plug in repellent would be a good idea.

Excellent location in Fort area (10 mins walk from CST station, easy walk to Marine Drive…) Clean, bright… and the best part of all are the staff! They’re so lovely, smiling, helpful… Made our stay so pleasant. We would definitely stay here again!

The work outside on the new Mumbai metro makes street access a little complicated… but it’s not that big a deal

Nice variety of breakfast with fresh omelets /other type of eggs made in the moment. The room had a shower with big bottles of shower gels/shampo which it is more sustainable. Quiet and clean room - I can only recommend.

I think the value per money isn´t totally right - my expectations for the room / overall experience were a bit higher for the value I paid per night but overall it was a nice experience and the staff was very helpful.

Incredibly amazing staff - not only polite and courteous, but also genuinely friendly and lovely to be around! Special shout out to Kesar who always had a smile and was super helpful. Staff were also able to arrange us an airport transfer at a very reasonable cost (comparable to Uber). Rooms are compact but comfortable. The included breakfast was a standout - extensive selection including choose-your-own-eggs, waffles, Indian selections, pastries, lassis and cold coffees, takeaway coffee/tea etc and everything was delicious. When we had an early morning departure (before breakfast opened), the staff even made us omelette sandwiches to go! Location is very central in South Mumbai, making for easy exploring of Fort, Colaba and Marine Drive.

Room was very compact - especially the bathroom (where the door stops just before hitting the toilet). WiFi in the room wasn’t working.

Breakfast was incredible. Staff were warm and alert. Place was clean. I felt very safe. Location was very walkable.

Room service

Car Parking

Comfortable bed, very friendly staff, location of the hotel

Super small room, I could not even unpack my clothes as there was literally no storage. Due to the metro works just next to the hotel it is momentarily a little louder there

Staff was super friendly and always eager to help. They all spoke good English and could assist us with all requests (for example they planned a driver that took us through all the main sites in the area for an afternoon). Breakfasts was good with many local and western food options. The room was clean and the bathroom was pretty nice compared to many other Indian hotels we went to.

The rooms have no windows/view.

Friendly staff and really wants to help you out with any questions you have.

The bathroom was a little outdated

Good breakfast, great location, helpful staffs

Room is tiny

Great location, good breakfasts, wonderful staff

The staff - especially Concierge Rajesh - were absolutely brilliant. They helped us get an Indian sim card, find ATMs, book reasonable taxis, sorted out WiFi issues. They couldn't have been more helpful. It's in a great location to see the famous sites. Safe, great AC, and comfortable.

It was a bit pricey for what we got - however it does seem that Mumbai is more expensive than other places. We changed our dates by one night, and after doing this it went up from around £50 per night to around £95 per night. This could've been due to us cancelling and re-booking through booking.com, but it felt steep for the size/quality of the room. There are also metro works going on outside (which is of course not the hotel's fault!!) but it made for one particularly loud nights sleep - bring earplugs!! This works is happening over a lot of the city so it's difficult. to escape.

Friendly staff. everything was shown, explained, and told. They organized a small tour by car with a guide for an additional fee. I would like the Residency Hotel Fort

Very good location, close to CSMT railway station and walking distance to Gateway of India. Good value for money given the location. Good welcome from staff even though we arrived at 2:30am. Good breakfast included.

Breakfast room was very crowded on our second morning and there was little room to sit in reception area while waiting.

It was close to the port and adequate for us to leave our luggage and freshen up before our late night flight. The staff were very helpful.

Great central location. Breakfast was good. You dont g’et much for your 𝙢𝙤𝙣𝙚𝙮 in Mumbai, but this is a nice option where you can relax after a day of exploring the city.

Smallish rooms and could do with an update.

Rooms in new wing are nice

Breakfast lacks sufficient tables, so its crowded and you have to wait for your turn (up to 15min)

We are an over 70s couple The staff were brilliantly helpful courteous and available

Quite a bit if Mumbai building work going on very nearby eg new metro