Four Seasons Hotel, Mumbai

The service was exceptional. The staff were always asking questions about our stay and if we needed anything. The room was cleaned twice a day. We used Ubers to get around and staff at the front of the hotel were always pleasant and highly efficient in managing the flow of cars arriving for drop off/ pick up. There is a restaurant/ business meeting lounge on the top floor and has great views of the city. We had daily breakfast, two evening meals, two lunches and one meal delivered to the room. The menu has a wide variety of international cuisines and was always first class. My daughter enjoyed the SPA massage.

Mumbai is not a pretty city to look at. Many of the buildings are old and there is a lot of unregulated housing. The immediate area was quite run down and there was nowhere to explore. I think anyway crossing the road in Mumbai is a challenge for international tourists.

Staff were excellent and provided great service. Food was delicious and very well presented. AER (rooftop) was lively and the DJs were on point and entertaining.

Very good and professional staff (Chaity was really great), very clean, delicious breakfast, tremendous AER bar at the top.

We were not informed that pool is under renovation but staff managed to compensate that with other services.

Friendly staff, Great Customer Service

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The customer service! the Opus dinner was amazing, I loved the lamb chops.

Everything!!

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All

All

Staff were incredibly helpful and friendly. The most comfortable beds. Amazing showers. Good gym and wellness center. Restaurants on site were delicious, AER the rooftop bar was particularly cool.

The team, including Aashit and all were amazing.

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Concierge servise was extraordinary. They are doing amazing job.

The staff members were really good and helpful. Everything was good about the place including the ambience and the breakfast service.

There isn’t anything that we didn’t like about the property. Everything is good.

It was a great experience for me. The room was very clean and comfortable. Everything was thought of. The staff were so friendly and helpful. I felt safe here as a solo traveller.

everything was great!

Ambiance

View could have been better from the room

Exceptional Team makes the property an awesome place to enjoy.

very small lobby and very few seating to wait

Staff's hospitality excellent,Very caring.from our entry to depature,all three days not even 1% reduced.Room was very clean and cozy.

everything ok but for location.

I want to thank Sara from concierge, she was very helpful.

lobby is very small.

The warmth, the care and the overall hospitality. Enjoyed the pool and sauna.

Nothing I didn't like

The staff were extremely kind and helpful

The location of the hotel

The Staff

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The only thing i love it in the hotel is the staff is so lovely so mach

It's a small hotel and not that fancy as all over world

Perfect

Nothing all well

Everything was great, and when I stay the next time I will answer this question. Thanks a ton to all staff. And also the management . Keep up the good work.

Everything, no complains

The best guest services and hospitality I’ve ever experienced. Can’t recommend it enough

I just love this hotel, New Rooms are better

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Good rooms Spacious rooms

Construction noise View was that of slums when you roll Down the curtains

Characteristically very slick, super attentive Four-Seasons service Super helpful front desk team, great room, terrific restaurants and breakfast

The breakfast spread was amazing and the staff was very good

We booked a presidential suite. So the room was definitely huge. Loved it. The breakfast was good. Went to the spa also. It was quite relaxing.

The penalty for smoking in the room weren't mentioned earlier and they charged me with the room rent for the day + taxes which I paid obviously but not justified. HIGHLY DISAPPOINTED. Would not recommend the hotel to anyone.

Well appointed rooms. Bar is very richly filled

Entrance is somewhat less elegant

The room, the rooftop restaurant, the breakfast, the gym and the pool are really great. But what I found amazing is the service. Everyone from the concierges to the waiters at Aer (the amazing rooftop bar) go the extra mile to make sure you have a fantastic stay.

Renovation ongoing, which means to real lobby. But the quality of the restaurants and gym/pool/spa easily makes up for it.

Very good breakfast

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Very friendly and helpful staff. Delicious meals!!

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Great location, good size rooms, very good food! we enjoyed our stay.

-All staff are very polite and welcoming; this includes housekeeper, lobby staff, luggage attendant, dinner staff, and airport shuttle driver. -The bed and bathroom are very comfortable to use. -Breakfasts are excellent, (great taste, just the right amount, and good variety). -I especially love the Hotel's WhatsApp chat, it is very convenience way to make any request; the Chat response staff is even able to give good sight-seeing recommendations when asked.

The room's WIFI is quite slow. While it is not unusable, I expected better from 5-Star hotel.

Excellent service. The manager Fagun Singh was fantastic, very helpful. Will visit again

Location. The San:Qi restaurant

Room, while large was poorly lit. The toilet, phone handset and the safe did not work, but were fixed promptly.

Customer service was exceptional. Especially guest relations, Sanket . Check in was made so easy after a long flight. The standard of the room was great and the cleaning staff excellent.

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I loved the suite they upgraded me to.

Property food was excellent and the way they are presented matters a lot. Gym and spa staff were excellent as well as front desk staff were very helpful. Gym Senior trainer Mr pranay patil guided us properly for gym

Property bed is very small as they mentioned that king size bed but it was not like other 5star properties

Very comfortable. Staff were extremely helpful. Excellent facilities, the rooftop bar was phenomenal.

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Rooms, staff, and the roof!

A small lobby

Great service, staff went above and beyond to accommodate and help us. Really felt cared for.

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super nice, luxurious, and the staff is super responsive and meets your every need

breakfast was great but the other food was not as great

Great breakfast. Room was small not very spacious, not much of a lobby area. Aer bar is lovely.

Room very small

I've never stayed at a Four Seasons so wasn't sure what to expect, but the customer service, room size and finishes are impeccable. The staff was so friendly, helped answer any questions and were absolutely lovely people. The room was spacious and after 2 weeks on the road in India, the shower was a dream of hot water and amazing water pressure.

The only thing we wished was a bit better was the water flow in the tub. It took well over half an hour if not more to get 2/3 of the way filled. Most tubs take 5 minutes or so but this was insanely slow. Temperature was fine but this was our only issue.

Great attentive staff, helpful - food was amazing! Rooms were large and spacious

Noisy nearby marriage hall kept blasting music late into the night which caused issues in falling asleep but the staff helped move us to another room with little to no noise

We got upgraded to a newly renovated room and the room and bathroom were spectacular. The attention to detail was amazing. Very comfortable and luxurious. The staff were very polite and helpful. Everyone from the front door staff, reception, housekeeping, restaurant and rooftop bar. Good service all around. I'll stay here again next time I'm in Mumbai!

The breakfast restaurant is too small for a hotel of this size. We had to wait for a table in the morning.

Clean and tidy

Location

Lovely big room with a great view but the interiors are a little tired and the food and drink very expensive.

Best service ever! Chaity treated us like royalty! Amazing rooms with beautiful view. A true 5 star hotel! From now on, I will only stay in Four Seasons while visiting Mumbai!

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