The Taj Mahal Palace, Mumbai

Everything......The service was better than world class, the rooms were stunning, the breakfast served was amazing, the pool with the building in the background was just great. Leaving pastries, balloons and a bottle of champagne for is in the room when they learnt we were celebrating our 20th wedding anniversary was the icing on the cake. Wah Taj!!!! that translates to Wowww Taj!!!

Just the fact that it has raised the bar so high, all other hotels will now feel inferior. It has raised the bar of luxury and service for us.

The facilities and staffs

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The service and hospitality

Nil

Beautiful architecture and exceptional service and facilities

The most iconic Indian hotel

Prefer to stay in The Towers. The Palace was fine, our room was a bit far.

Breakfast was limiting, service was a bit slow.

Staying at the taj palace hotel is a complete experience. Everything is geared towards you having a perfect stay. It’s a beautiful hotel, staff are delightful and it’s a relaxing place to be.

Nothing. It was perfect!!

Food quality was excellent. Staff was very friendly. They decorated our room for our Golden wedding anniversary.

Breakfast exceptional

Do not book dinner as part of the package as very limited

It was the most exceptional hospitality experience

There is nothing to dislike

Location

Crowd

Everything- its history, architecture, design and above all the staff- each and every one personified personal service

When you order food for in room dining it takes a long time even if it is just one item!

Everything

Nothing

Professional and knowledgeable staff in a lovely historic hotel. Food very good. Very accommodating to needs

We were “upgraded” to an executive suite but unfortunately our room was in a noisy area with a lot of street noise/car horns. We had originally booked a room with a view of the bay

Superb service and quality of restaurant

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This is an extremely special hotel to stay in especially with all its history. Rooms are perfect and the staff and service are some of the best I've ever experienced. Pool and garden area is beautiful. The staff even went out of their way to accommodate my request for takeaway pancakes when I missed breakfast on my first morning and left too early for it on departure, room service delivered a beautiful box of freshly made pancakes to my room at 6:30 which was really appreciated. For a 5 star hotel the room prices are fair. Staying here is a must!

Was not easy to walk in and out of for some reason there is no pavement which is a bit irritating. At some point during renovations they've made a complete hash of replacing the windows which is a real shame considering the history of the building. Drinks and food are very expensive and the beer choice is lacking.

Amazing historic property, excellent knowledgeable staff, friendly, great service

The pool area, hotel decor and choice of restaurants, particularly the tower restaurant where you can watch the Gateway to India light show.

At breakfast and afternoon tea, serve a pot rather than individual cup of tea.

It was lovely

Everything

We recently celebrated my dad’s birthday at The Taj Mahal Palace, Mumbai, and the entire experience was nothing short of unforgettable. From the moment we arrived, the staff made us feel genuinely welcomed and went out of their way to make the occasion special. The team had thoughtfully arranged a beautiful birthday setup, paying attention to even the smallest details. The decorations were elegant, the ambience was warm, and everything felt perfectly personalized for our family. What truly stood out was how attentive and caring the staff were and made sure he felt celebrated throughout the evening. The food was exceptional, with every dish beautifully presented and full of flavor. The service was seamless, professional, and incredibly warm without ever feeling intrusive. One of the most touching moments was when the staff surprised my dad with a birthday cake and heartfelt wishes, which made the celebration even more memorable for all of us. The combination of luxury, hospitality, and genuine kindness is what makes this place truly special. My dad left with a huge smile, and as a family we created memories we will cherish forever. Thank you to the entire team especially Shifabano for turning a simple birthday celebration into such a meaningful and joyful day. I would highly recommend this hotel for anyone looking to celebrate a special occasion in a truly grand and thoughtful way.

Everything

Nothing to dislike

Excellent , pure history .

Nil

The breakfast room has great views looking straight onto the Gateway to India, and you can sit and just watch people go by, the breakfast had a good choice, with the chefs available to cook any breakfast requested. The room had great views from the x3 large double windows to the sea and front promenade, and surprisingly quiet. We had a nice lunch around the pool area, which is a fantastic addition, with the humidity and heat. The staff were on hand to help in any matter and were always approachable. We would recommend the hotel tour, the history and events.

N/A

Everything . The moment we entered it was the best ever. The room was amazing, the breakfast the best ever, the service excellent. Outside the pool was a dream.

Everything I saw so far

I will check out the property next time.

Beautiful hotel with exquisite rooms, service and courtesy

Incredible hospitality!

Specious

The money value its very very hight

Breakfast was very, staff very helpful to cater for your choice.

Live cooking station, staff helpful, always bring you anything with a smile.

Absolutely amazing hotel, perfect location and extraordinary service.

Very nice and calm Location from markets View

There is some smell at couch

Everything. Staff welcoming and helpful. Room exceptional. Finished our holiday in india with 5 stars

Everything, it was an amazing experience. We were treated like royalty which was very special.

There was nothing we didn't like, it was fabulous.

breakfast was excellent. Service is superb. The place is authentic with significant histroy.

bed was not that comfy.

Wonderful stylish hotel

Decor was excellent throughout

This was my returning stay at Taj Palace, I prefer the Palace Wing with old charm. The hotel was packed and weekends was like Grand Central Station. Security was very tight. Still, service was fine. Staff were quite gracious. Loved the details of rose petals on the floor to welcome you back etc etc

They burn strong incense or whatever perfumes all around and I think it should be lessened. Scents were too strong. Food at the Sea Lounge was so so. Pastas were overladened with thick cream/cheese. Sometimes, when guests are tired, they may just want a good chicken soup with vegetables or a Minestrone. Menus should be revised.

This is deservedly a legendary hotel. Beautiful vintage appeal inside, but also modernised so it genuinely feels luxurious. Room was beautiful and extremely comfortable, even though we probably picked the smallest one! Breakfast room felt luxurious and elegant, though service was inconsistent here across the days. The pool area is stunning and genuinely relaxing. Staff couldn't do enough for you. Views of India gate and access to the city by car / uber all excellent, although it can get pretty chaotic at the entrance if it's busy due to security.

I expected it to be expensive, but occasionally even I raised an eyebrow at some of the prices in the bar! Also we were emailed afterwards with offers to contact them if we needed anything, but replies to this have gone unanswered. Maybe once you leave you're forgotten!

Excellent

Location, food, service

Not available

Very nice hotel with several very good restaurants. Excelent location.

Purly organised staff. Prior to my arrival to the hotel I have comunicated with hotel reservation office regarding the araingment of our transfer from the airport to hotel. 4 diferent people with different e-mail adresses were sending me mails not knowing about prior corespodence. Finally I have received the transfer confirmation 1 day prior to arrival date after I have sent several mails to all this adresses including general manager. Also inspite of luxury car which was defined for the transfer to the airport we were transferd by a realy small car.

Services See my scoring

History and style

Harbour Bar and staff

Nothing

The hotel is full of history, wonderfully located, you are tread are kings and queens!

Nothing to say

Every things room service staff smil

Nothing

Staff amazing

Food wxcellent. Taj Palace is one of Mumbai’s landmarks. It is part of all tours. No need for city tour if u are staying at Taj. It IS the city (at least from a tourist point of view). Walking outside is an experience in itself. Perfectly safe but the traffic and noise can be overwhelming. But do go out and watch how locals manoeuvre crossing traffic. Then fo out and practice!

Their web access to the concierge and spa prior to arriving coukd be better. Efforts at reaching the hotel directly or the concierge prior to visiting totally failed.

Fabulous!

NA

Staying at the Taj Palace is truly a memorable experience.Its not just a hotel,it is a piece of history .It is truly an unforgettable experience to stay at the hotel.The hospitality of the staff is beyond anything I have experienced before.The heritage walk is definitely one of my favourites.Mr.Prabhakar was very a very proud Taj historian who walked us through the 122 years of this iconic hotels existence. I thank all the staff who made our stay so special.They also made a surprise arrangement of cake ,ballons and flowers in our room for our anniversary. We would love to come back again some day .

I like the hospitality

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An exceptional stay — everything was perfect. Amazing food with a great mix of local and international cuisines, a lovely pool with excellent poolside drinks and food, and truly outstanding staff. The surprise cake and complimentary decorations were such a thoughtful touch and made my day. It was an honour to stay here, and I can’t wait to return someday. Highly recommended

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