The Taj Mahal Palace, Mumbai

Beautiful historical property immaculate in every way. To stay at Taj Palace is to enter the living history and cultural heart of India. A unique a profoundly moving experience which engages the visitor at every level. The heart and soul of India are made available by the dedicated and attentive staff.

Nothing

Everything was great. It was not a hotel stay. It was an experience. The staff was very courteous and attentive. I was given a complimentary upgrade. I will take back memories I will cherish for a lifetime.

Nothing. No complaints at all.

The tradition and heritage of the hotel is seen in every little detail while you are staying at the Taj. From beautiful surroundings to excellent and lovely staff. Special thanks to the whole team, from the entrance and the lifts, conciereges who helped organized our fieldtrips, to the floor and room management (especially Mr. Vikas on the main staircase door who always greeted our son so lovely), our frequent drivers Mr John and Mr Shivaraj. Mr. Newton also gave us a very insightful and educational tour of the hotel. As a family of five with small child we have just superlative things to say. Everybody was so nice and attentive. After staying at the Taj Mahal Palace, we would definitely repeat it in a blink of an eye.

The best hotel ever i been in india

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The room was great, the breakfast was great and amazing all round service. Have stayed here previously also.

Liked all of it.

Absolutely special and loved it

The privacy around the pool and stunning location

Exception service

Lobby etc very busy

Fantastic experience in iconic hotel. The staff in Chinese restaurant went above and beyond we enjoyed everything and our waiter was so lovely.

Staff in Taj and breakfast room were lovely but a bit ‘forgetful’

Everything!

Cashier staff refused to take more that 49K in cash. Citing policy - “no more than 49K without exchange receipt”! Who keeps a receipt after you’ve changed the money and all is well? Offered to take 49K today and the rest tomorrow. No go! Insignificant headache, nonetheless, a headache!
Other than that, staff is top notch!

Location , grandeur

Poor restaurant service

Phenomenal experience, everyone is so friendly and helpful, the palace is spectacular, the food was great. Really enjoyed the experience and I’m gutted it was such a short stay. I will be back

The Taj is an experience, and not just a hotel. Take the tour and learn its history. Have breakfast in the ballroom if there's not another event there. Walk across the street to India Gate and ferry to Elephanta caves, or further to visit the CSM museum and terminus or watch the sun set from Marine Drive.

Beautiful

Breakfast disappointing
Disorganised staff and buffet

Everything was of a high standard. Excellent location.

Great location, the pool area is the highlight of the property, very helpful and friendly staff. The yoga classes in the morning were a great way to start the day.

Our room felt slightly outdated, the shower in the bath can be quite hazardous. The hotel felt quite crowded due to external events taking place which for guests is not the best experience when you have come for a relaxing stay.

Nice comfortable rooms, good breakfast

Complicated to get a drink near the pool, there is no one around

Amazing hotel. Certainly a lot nicer than the Taj Mahal Tower one.

Ridiculous breakfast experience- I was the solo traveler and waiters just ignored me. When I finally made an order (not to a waiter but to a manager in a dark/blue suit), in 50 minutes no food came, and I just left after getting what was in a buffet.

Location is fantastic and being so iconic it was a great experience to stay there for our last night of our holiday in India

Nothing

It was breath taking from the moment you arrive

There is nothing not to like other than having to go home

Beautiful architecture and interior design. Excellent restaurants and a lovely pool. Our sea view room was gorgeous.

We stayed for the history and beauty of the hotel. the location is excellent, within walking distance to many sights like the Art Deco District, even the Train Station and of course the Gateway to India across the street. Very comfortable beds, spacious rooms and friendly staff. We got some great treatments from the spa. We also liked to stroll in the galleries and along the shops of the hotel.

On the down side I felt it was a busy time to be there. We sometimes could not find a chair by the pool, or depending on the time, you wait for a table for breakfast even though the staff is super efficient. The public area felt like a busy beehive. So if you are looking for quiet, this is not the place.

From the warm welcome at check-in to the impeccable service throughout the hotel, every detail was handled with such grace and professionalism. The historical charm of the property combined with your team’s dedication to excellence truly made for a memorable visit.

The car is parked on the road and open to sky and it dirties the car. Time to get the car from Valet Parking to the lobby.

lovely position, right next to the water

Check-in seemed rushed I didn’t really understand what was going on.
No bubble bath for the bath

Location, friendliness of the staff, the gardens and the peacocks

Nothing

Its amazing history, its style - everything about this property is top class

Nothing whatsover

Club room was lovely for high tea at 3pm & drinks every day at 6pm
Well worth doing the heritage tour of the hotel so interesting to learn all the history

Nothing

The hotel is spectacular, steeped in history with stunning architecture and staff on hand everywhere to cater for your needs.
They pay attention to the tiniest detail giving you a truly luxurious stay.
It has a gorgeous courtyard pool, the morning yoga and evening bbq here were excellent.
Breakfast choices are considerable and served in the beautiful sea lounge.
The gateway of India is on your doorstep and you can take a stroll around the vibrant area to local shops and restaurants.
Rooms are also very spacious and beautifully designed.

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Everything......The service was better than world class, the rooms were stunning, the breakfast served was amazing, the pool with the building in the background was just great. Leaving pastries, balloons and a bottle of champagne for is in the room when they learnt we were celebrating our 20th wedding anniversary was the icing on the cake. Wah Taj!!!! that translates to Wowww Taj!!!

Just the fact that it has raised the bar so high, all other hotels will now feel inferior. It has raised the bar of luxury and service for us.

The facilities and staffs

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Beautiful architecture and exceptional service and facilities