Hotel Grand Hyatt, Mumbai

Good breakfast and polite staff

Very expensive

Terrific staff and excellent breakfast, especially outside by the waterfall.

The room was dated. I was entitled to three pieces of laundry per day but they tried to put this on the bill.

Comfortable, clean, excellent staff

Abut expensive

Clean, comfortable and friendly staff. We were looked after brilliantly by Zac and made very welcome

Not a particularly good position. Not ideal for disabilities

Great fresh b fast
Lots of choice n staff very friendly helpfull

All was good

Warm welcome from the staff n a special thank you to Agnel(father) the stay was great and the service was excellent.

Location and room

There were bugs in the room

The staff were very kind and helpful. A special mention to Mihir in the catering area and Sarojni who cleaned our room. The hotel was impressive, breakfast had a great variety and the facilities were brilliant.

It was disappointing that the hotel was located close to what looked like a slum due to no fault of the hotel or its staff but it does not give a good impression.

Breakfast was good, good choice. Nice chef, nice staff and very helpful.

Pok and chicken was side by side and I even saw only one fork that are moving between these 2 dishes. I didnt mention this but no care was given, after several complaint then they decided to put it at a Pork Station.

I hope It will remain the same.

Breakfast was lovely with lots of choice, staff were very good, slightly early checkin wasn't a problem at all. Room was nice but had some kind of smell, needed fresh air in the room otherwise all very good. Chinese restaurant served excellent food.

All good apart from Smell in the room. Road coming to hotel had lots of road works so it was kind of putting someone off but hotel is nice.

Room service was great as was the people at the front desk. Sara in the lounge was exceptional too! I came here for a solo trip and couldn’t have been happier with the service I received, the room and the staff accommodating to my needs.

I wish to raise a formal complaint

Na

Club room very poor for your class hotel
Staff and choice of food again poor

The staff was super friendly and professional. Very clean hotel and the facilities were great. I tried the spa and it offers many different treatments for a reasonable price. The restaurants inside the hotel were also very good.
The room was clean and had all the amenities we needed.

The location is ok, it’s a little bit far from downtown Mumbai, but if you don’t mind 30 min drive it is also a nice way to see the city. We enjoyed the location as we visited also other neighbourhoods like Bandra and BKC, Chembur so it was quite convenient. The location selection really depends on how much time you spend in town and what you want to do and see.

The pillows were a little bit too soft, but the positive thing is that we had 2 big ones each.

Everything

Well maintained comfortable closer to airport and BKC

NA

Holding location very close to airport and BKC

Na

Hotel is grand, like its name. We were upgraded to a patio room. Rooms and bathroom are spacious, with all necessary toiletries included. Breakfast was very vast and chefs were on hand to cater for my dietary requirements. We had supper each night at a different restaurant at the hotel and the food was fabulous. The porters took too long to come when we were leaving and they gave us a complimentary ride to the airport to apologise which was sweet.

Room service is slower than would be expected so they could work on that. One night we asked for milk quite late and they undertook to send some but it did not arrive. We could not get hold of them thereafter.

Staff, food

Nothing in particular

nice and helpful staff, perfect breakfast, clean room

Sunday too much people

I loved how all the staff were very courteous, smiling and helpful. It gives such a positive vibe. The room was very well maintained, bed and pillows was very comfortable. I slept like a baby. Breakfast was really good.

The signage /direction for the pool should be better.
There is no place to hang your jeans/ clothes in the room.

Clean, large and comfortable rooms. Convenient location from airport

The mosquitoes in the room

Comfortable, with friendly staff specially in dining room

None to say

Well kept, comfortable, clean rooms. Good gym and very helpful trainers.

The approach to property is very dirty and slum like. Not desirable for a premium hotel. Breakfast was very average in terms of food quality - not cooked as well for instance like Hyatt regency in Delhi. Dosa/omeleetes not very tasty. Service of SPEED was outstanding - he did his best to get us what we needed.

Breakfast was exceptional, both the food and service from the staff

Undisturbed sleep was challenging. On 3 nights there was a wedding/party, one night the music played well beyond 1am. On another night many people gathered in the room next to mine, ordering food and making a lot of noise together. Everyone should be more considerate

Have stayed herr numerous times, but this time it was exceptionally good.
1. I checked in 5 hours before the stipulated time, they generously offered me a room with no waiting.
2. I ordered room service food twice with lots of customizations, everything was perfect
3. Raju at Laundry service is excellent
4. Breakfast was great
5. Room was clean and perfect

Everything waa great, shower pressure in my room could have been better.