Hotel Grand Hyatt, Mumbai

The room was spacious, bed was very comfortable and the pool was good.

All was good. Staff was very responsive but a bit too much at time.

served my purpose for work ....have stayed here before. felt service levels were not what i had experienced previously. hotel is too busy - too many people moving around - valuing hotel guests bit neglected i felt.

read comments above

Breakfast

Coffee was not great

Room was good, as well as the breakfast.

We asked for an upgrade but we didn't get it...

I really enjoyed the stay, love to come back.

None

Service for breakfast and dinner were excellent.

It’s Spacious and comfortable

The restaurant and the people…

strong protest about the charge for the clothes I gave for laundry, the value was twice as much as if I had bought them new...☹️

Breakfast spread was vast and delicious. Loved the hospitality extended by the staff. Very courteous and helpful. Although the area was full of guest but not even once we felt lack of food or service. Super impressive how they treat each of their customer with utmost care and respect. Never experienced such services at any other hotel so far. Front Office being bit exception but not bad either. Housekeeping phone was not always attended to promptly. we had to call several times to get through.

Not happy with room that we were provided as view from window was quite dull. We requested multiple times to change the room with better view but front desk couldn't help.

Breakfast it was very good Room was no smoking i think a lot of people are smoking needs to change the rules , and unfortunately i have found a lice on my pillow Dinner . i haven't try it ,

property design . quiet , room design ,

Stay was comfortable and location was great near BKC.

There was cockroach in my room on second day. I shared the picture to staff and talked with front desk as well. Not expected from 5 star property like Grand Hyatt. Further, one front desk staff was arguing with me for payment for food I ordered in room. I was explaining him that I already paid my room rent and also gave Rs 10,000 advance. Still he was arguing and very aggressive in approach . Finally after 5-10 minutes of talk he understood what I was saying. This was not good experience

The hotel felt a little tired. Bathroom design where the shower had no door was very strange

Breakfast and general service were good

The bed and pillows were too soft. Maybe something more firm that will not hurt back and neck will be good. Probably they can ask for guest preference at the time of checkin.

Polite staff, clean, safe and good food at soma and Italian restaurant

Wish there are doorman to open the big heavy glass doors of entrance and exit of hotel. Very important note

The room should have had a weighing scale and refreshments in the room refrigerator. There was some noise from the top floors due to some construction activity

The pool was the best thing for me and my family. The temperature was ideal .They offered free upgrade which was very useful for my family.The breakfast was great.

The taste and portion size of food didn't deserve the price tag . Five stars usually give a generous portion with impeccable taste. They didn't know how/what a Spanish omelette is.

The location is central and easily accessible. The hotel is clean and comfortable. The breakfast has a great spread fresh, tasty, healthy options.

I booked 2 rooms that specified balconies, since these are such a rarity in Mumbai. But the hotel reception told me this was a 'problem on booking.com' and that the bookings were for rooms without balconies. They finally allocated one room with a patio since there were no balcony rooms available, but we had to adjust to a room without a balcony in the second room. We went through this entire discussion again when I extended our bookings by a day. It was extremely frustrating to deal with this broken communication between the hotel and booking.com in the middle of a hectic work trip!

The room was clean and comfortable. The washroom was neat. The location was convenient. The Staff was friendly and helpful. The stay was peaceful.

The safety locker in my room was not working. I had to call to reception multiple times to get it rectified.

All services very good Room very clean Dinner also excellent

Good ambience, clean and comfortable

Nothing as such

Good restaurant options

Rooms bit jaded Needs to be refurbished

Great location and spacious room. Breakfast spread was super!

I wish the room service was a little more proactive, was not able to reach out to them on a couple of occasions

Nice clean hotel. Oriental Restaurant China was good. Very courteous staff. Breakfast area was crowded but adequate food available.

Breakfast was awesome

I like everything

The ambience ,decor and the food

It is a little far from the airport