Four Seasons Hotel, Mumbai

CONCIERGE

NO POOL

The overall experience was amazing, the staff was truly exceptional, they helped me out with whatever I needed. My room was super clean, spacious and nice! We also visited the rooftop bar, which offers an amazing view and great food & drinks.

Aarshit was excellent amazing service by the staff also

the hospitality

Loved the rooftop, Spa was being re-modelled but massage was great, staff was incredible pleasant, nice little notes from housekeeping, very nice experience

Good

Expensive

The service was beyond anything I have seen at any hotel or resort globally. Every single person we interacted with helped in a way I couldn’t even foresee. Special thanks to Anas at Aer rooftop bar and Sara at the Concierge. Truly above and beyond service.

Everything was just perfect

Rooms are spacious, staff is super friendly

AER bar was lively and great atmosphere. Staff on hand to see to our needs. The staff helped celebrate the special occasion.

Think I've been overcharged and will need to make inquiries.

The rooms where spacious

The location

good food,

The staff was really thoughtful and accommodating. They assisted me with getting a reservation at Aer, which was a wonderful experience. They also assisted me with arranging a pickup of some packages and other extras which really made a difference in my stay. They were thoughtful about my gluten allergy as well. And they were attentive to my feedback to the spa team and overall responsive to my inquiries and needs. I greatly appreciated it!

Room was amazing and staff really added to the experience with all the little gifts and small touches like fresh flowers, fresh fruit and sweet treats. Our room was spectacular with a view of Mumbai as far as the eye could see. Rooftop bar is worth a visit too. Many options available for breakfast. Staff were very attentive.

Soundproofing of rooms could be better. There is a nightclub and music can be heard as well as ongoing construction (outside of the hotel and beyond the control of the hotel). It would have been nice to use the swimming pool which is currently being renovated. However non of this detracted much from our stay and we would certainly return.

Facilities

Not a sea view , it’s slum View

The entire property is beautiful, the bed is very comfortable, the rooms are well laid out with special attention paid to lighting and comfort. The bathroom was beautiful. Breakfast was fantastic. Staff are very helpful, everyone speaks exceptional English, including the drivers.

The pool has been under refurbishment since July 2024, we booked before this and at no point did they reach out to say it would still be being refurbished whilst we were staying. The pool was a decider in the booking of a hotel. The rooftop bar, AER, constantly being suggested to you by staff, never had any availability. They seem to prioritise outside guests to hotel guests here.

The service was exceptional. The staff were always asking questions about our stay and if we needed anything. The room was cleaned twice a day. We used Ubers to get around and staff at the front of the hotel were always pleasant and highly efficient in managing the flow of cars arriving for drop off/ pick up. There is a restaurant/ business meeting lounge on the top floor and has great views of the city. We had daily breakfast, two evening meals, two lunches and one meal delivered to the room. The menu has a wide variety of international cuisines and was always first class. My daughter enjoyed the SPA massage.

Mumbai is not a pretty city to look at. Many of the buildings are old and there is a lot of unregulated housing. The immediate area was quite run down and there was nowhere to explore. I think anyway crossing the road in Mumbai is a challenge for international tourists.

Staff were excellent and provided great service. Food was delicious and very well presented. AER (rooftop) was lively and the DJs were on point and entertaining.

Very good and professional staff (Chaity was really great), very clean, delicious breakfast, tremendous AER bar at the top.

We were not informed that pool is under renovation but staff managed to compensate that with other services.

Friendly staff, Great Customer Service

NA

The customer service! the Opus dinner was amazing, I loved the lamb chops.

Everything!!

Nothing

All

All

Staff were incredibly helpful and friendly. The most comfortable beds. Amazing showers. Good gym and wellness center. Restaurants on site were delicious, AER the rooftop bar was particularly cool.

The team, including Aashit and all were amazing.

Nothing

Concierge servise was extraordinary. They are doing amazing job.

The staff members were really good and helpful. Everything was good about the place including the ambience and the breakfast service.

There isn’t anything that we didn’t like about the property. Everything is good.

It was a great experience for me. The room was very clean and comfortable. Everything was thought of. The staff were so friendly and helpful. I felt safe here as a solo traveller.

everything was great!

Ambiance

View could have been better from the room

Exceptional Team makes the property an awesome place to enjoy.

very small lobby and very few seating to wait

Staff's hospitality excellent,Very caring.from our entry to depature,all three days not even 1% reduced.Room was very clean and cozy.

everything ok but for location.

I want to thank Sara from concierge, she was very helpful.

lobby is very small.

The warmth, the care and the overall hospitality. Enjoyed the pool and sauna.

Nothing I didn't like

The staff were extremely kind and helpful

The location of the hotel

The Staff

N/A

The only thing i love it in the hotel is the staff is so lovely so mach

It's a small hotel and not that fancy as all over world

Perfect

Nothing all well

Everything was great, and when I stay the next time I will answer this question. Thanks a ton to all staff. And also the management . Keep up the good work.

Everything, no complains

The best guest services and hospitality I’ve ever experienced. Can’t recommend it enough

I just love this hotel, New Rooms are better

None

Good rooms Spacious rooms

Construction noise View was that of slums when you roll Down the curtains

Characteristically very slick, super attentive Four-Seasons service Super helpful front desk team, great room, terrific restaurants and breakfast

The breakfast spread was amazing and the staff was very good

We booked a presidential suite. So the room was definitely huge. Loved it. The breakfast was good. Went to the spa also. It was quite relaxing.

The penalty for smoking in the room weren't mentioned earlier and they charged me with the room rent for the day + taxes which I paid obviously but not justified. HIGHLY DISAPPOINTED. Would not recommend the hotel to anyone.

Well appointed rooms. Bar is very richly filled

Entrance is somewhat less elegant

The room, the rooftop restaurant, the breakfast, the gym and the pool are really great. But what I found amazing is the service. Everyone from the concierges to the waiters at Aer (the amazing rooftop bar) go the extra mile to make sure you have a fantastic stay.

Renovation ongoing, which means to real lobby. But the quality of the restaurants and gym/pool/spa easily makes up for it.

Very good breakfast

Non

Very friendly and helpful staff. Delicious meals!!

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Great location, good size rooms, very good food! we enjoyed our stay.

-All staff are very polite and welcoming; this includes housekeeper, lobby staff, luggage attendant, dinner staff, and airport shuttle driver. -The bed and bathroom are very comfortable to use. -Breakfasts are excellent, (great taste, just the right amount, and good variety). -I especially love the Hotel's WhatsApp chat, it is very convenience way to make any request; the Chat response staff is even able to give good sight-seeing recommendations when asked.

The room's WIFI is quite slow. While it is not unusable, I expected better from 5-Star hotel.

Excellent service. The manager Fagun Singh was fantastic, very helpful. Will visit again

Location. The San:Qi restaurant

Room, while large was poorly lit. The toilet, phone handset and the safe did not work, but were fixed promptly.