LHotel, Montreal

Location was perfect. We wanted easy access to all of old Montreal and this was a great location. Decor was fun. Breakfast croissants were nice.

-we killed multiple bugs in the bathroom -there were no bathrobes in the room (like it said there should be). We asked for them and they said they’d bring them right up but never did. -there was an event at the church on the morning of checkout and it closed the streets for 5 blocks. I don’t blame the staff for this because they have no control over this situation. However, I do blame them for not telling us what was going on when we waited and waited and waited and our car didn’t arrive. Instead they kept saying our car would be here any minute without any explaination. Eventually we learned of the situation and decided we’d rather hike out to the car with our baggage in a snowstorm than wait (and this point we’d goggled what was going on and realized it would take hours for the event to end). But we couldn’t because no one knew where our car was. The valet had picked it up and then wasn’t answering the phone so that we could walk to him. I walk using a cane, so the whole process of going several blocks in the snow with all of our baggage slipping with my cane was an unexpected adventure that set us back way over an hour on our schedule for the day. The staff never helped or apologized. They shrugged their shoulders. -there are about 6 or so steps that you must climb to enter the lobby, which is worth noting if you have mobility issues. -taxes in old Montreal total around 20%. Adding taxes plus $37/night parking added another $200+ to our bill for two nights. This is worth noting, though it’s likely typical of all hotels in this neighborhood.

Great location. Clean room. Comfortable bed. Helpful and friendly staff.

No ramp for suitcases. Breakfast is better than what we read but lacking any meat or vegetables or cheese. No slippers or additional toiletries offered in room (toothbrush, razor) which you would expect at a hotel. Coffee machine in the room had not been cleaned (still had old water inside).

Funky, eclectic, something different than an ordinary chain hotel. Great location.

Our bed was very firm. Drinks in the lounge were very overpriced

Quirky hotel, staff very helpful and friendly.

Breakfast was just pastries. They were yummy, but not very substantial.

Location was excellent. Close to restaurants and a short walk to the underground city. Staff were also excellent.

Nothing major. The valet parking was a touch on the expensive side but it was prompt.

Great location, interesting decor, valet parking service was quite affordable, friendly staff

The breakfast was really disappointing for the price, there was no meat or cheese, only toast and peanut butter. They should offer bacon and fresh berries and not just overripe mushy apples and dry bread.

Great waling distance to sights

Location

The elevator was not working. They told us on arrival. Very disappointed

The Staff The Quiet The Bed the location

The breakfast was below previous standards...and the chip out of the wall above the desk in my room

Breakfast was not very good. They only had bakes goods. I expected a small continental spread at least. Location is awesome. 2 - 5 minute walk to Metro.

Location. Euro vibe

Outdated Breakfast

Eclectic interior design.

The staff was very friendly and responsive, and the location was excellent! Walking distance to everything we wanted to do - Old Port and Notre Dame are only steps away. Our room was large and clean. Would stay again!

The breakfast consisted of only two types of pastries, however this was not a big deal to us as we ate out most mornings. The biggest issue was the hot water - we stayed 3 nights during January and found it difficult to take a hot shower. The water was very temperamental and had to be running for at least 10 minutes to get warm. You have to time your showers right during the day, as the water in the morning gets lukewarm at best, afternoon is better. We were told this is an issue when the hotel is at full capacity.

Nice artworks throughout. Very friendly / helpful staff day & night shifts. The lady serving breakfast remembered our order each morning and even set the main dining tv to our preference, NBA :)

We thought the breakfast options would be more than 2 types of pastries.

Room was fine. Drcor was fun

Continental breakfast was not that good

Good location

Breakfast was provided, but it was only croissants.

The location, staff were friendly and loved the decor.

The breakfast included was very poor, it had no gluten free options and was not really a breakfast. There was nothing we could eat. The hot water in the shower was at best lukewarm. It was the coldest showers we have had in a long time. We could hear the noise from the hallway - some rubber door seals at the bottom of the doors would likely make a significant difference. Don’t think we would stay here again.

The art was interesting and the rooms were comfortable. The Lobby was crowded with furniture and did not look very clean and there was an odor when we first arrived that seemed to improve. Breakfast was minimal and we had to go somewhere in addition to get enough food and coffee

Excellent size room. High ceilings, real (soundproof) walls, black out drapes, comfortable bed.

The place is nice but it could be excellent with some attention to details: There was a small writing pad in the room but no pen. No minibar. The mini fridge was completely empty. A couple of small water bottles would have been great. The bar is abysmal. They have some sort of electronic pour system on their liquor bottles. Aside from not having a single of the half dozen 12 and 16 year old whiskey they list the pour was so small the staff apologized profusely. The “breakfast” is not a breakfast. They offer a plain croissant and a chocolate croissant plus a cup of coffee. That’s it. No fruit no yogurt nothing else. So it’s not really a breakfast. The music in the lobby (probably delivered via Bluetooth) was skipping constantly to the point where sitting in the lobby for more than a few minutes was giving me a headache. The poor staff have to listen to skipping music all day. I asked to use the “mail service” listed under services in the guest book. I wanted to have them mail 2 postcards to the US because I was there only one weekend and the post office was closed to get stamps. I was told that they can’t handle mailing 2 postcards.

Really amazing and friendly staff and exceptional customer service.

The hotel could use a deep clean (carpets, walls, windows and curtains).

Location was good. Room is large.

Smell of cigarette in our room and breakfast wasn’t good.

Good location friendly staff nice decor

The room is so small and nothing like the pictures with ads on booking.com. I understand that the actual room may not exactly same, but with that big difference, not sure if it can be called fake ads (pictures attached) The shower has small flow and not hot Breakfast has only two pantries and coffee or juice.

Location is excellent, Room was HUGE. Staff very kind and knowledgeable.

Breakfast was continental and a bit lacking, but the croissants were excellent!

loved the ambience of the hotel, the paintings, the modern clean rooms and location near the historic old part of Montreal

The breakfasts consisted of juice, coffee and 2 pieces of pastry, I know this is very continental, but even jam, and butter would have improved it and certainly some protein, cheese or yogourt would have made it more complete. We ended up only eating breakfast at the hotel on our last day to save time, the other days we went elsewhere and paid for a more complete breakfast

The location of this hotel is its best feature. It is close to Notre Dame, the Old Town, the Port of Montreal, lots of cafes and a Metro stop.

We stayed three nights, but had to track down housekeeping to get our room made up, although on our checkout day, they arrived at 8 am! Dirty glasses remained where they were left. Carpets were stained. The elevator broke down while we were there and we had to climb three flights every time we came back to the hotel, which was very difficult for this senior citizen. No accommodations (move to a room on a lower floor) were offered and there was no offer of a partial refund.