Gran Hotel Ciudad de Mexico

Location and staff were outstanding

Beautiful hotel!!

This hotel is absolutely beautiful. We arranged taxi transportation through the hotel, which made everything very easy and stress-free. The hotel is located on a lively, vibrant street, and the presence of guards outside made us feel very safe at all times. We had booked a food tour, so unfortunately we couldn’t enjoy breakfast the next morning. Instead, we had dinner on the terrace, which was a wonderful experience. The following day, we went on a tour to Tolantongo, and the amazing staff were kind enough to lend us towels—something we truly appreciated. We were also able to leave our luggage at the hotel and returned around 8 p.m. Despite heavy traffic and several street closures due to a show, the staff helped direct us to a street where Ubers were allowed. One of the guards even walked all the way to the taxi with us, which made us feel incredibly safe. Overall, it was a great experience. Thank you to the wonderful team at Gran Hotel Ciudad de México! You got a 10 from us. Keep the good work! You are very appreciated!!

If I need to find something I didn’t like is only that the The window in my room had nothing to look at. However this is the hotel structure I suppose.

Beautiful please nice and clean

We really appreciate the location and staff.

There was times we couldn’t really come in to hotel because there’s a lot of non-guests that want to take photographs of the main hall. So that got a little busy and annoying.

Staff were fantastic.nice large room.Good buffet breakfast...Outside noise was a problem

The outside noise

No other hotel like this in this unique location and quality. Hotel staff extremely helpful with taxis. Lounge is a great option to relax and decompress. Walkable to many places and shopping.

Noisy Zocalo, which is expected. Fortunately during our stay there was no construction.

Location and staff

Extremely happy

Icon 1899 hotel with exquisite interior and exterior on the grand plaza of Mexico City. This hotel is so icon that people who are not staying there come in to view the lobby. Impeccable staff. Breakfast buffet in on the top of the hotel overlooking the historic plaza, and the buffet was a good quality. The view from the excellent room was truly splendid. If you are into history and gilded age elegance, this is the place to stay. Also hotel arranged for a driver to airport.

There is zero downside except to say one could spend a little less, staying at some other place. I recommend you spend the extra. It will be worth it.

Beautiful! The most beautiful hotel I’ve ever visited. For being a historic/ old hotel, the facilities were well maintained. Everything functioning. Everything beautiful. Our suite was immaculate clean. We had the junior suite with a balcony facing the zocalo. 10/10. I would stay here again. The buffet breakfast on the terrace was lovely. All staff were friendly and also spoke English. There was a nice room in the lobby for refreshments/snacks/coffee. Fast internet. And the gym was a nice bonus

Traffic. Since it’s the city center, there is traffic everywhere. No escaping it.

Excellent location, welcoming friendly reception staff and stunning room with beautiful view. The breakfast was delicious with good variety and very good service from the staff.

No complaints at all.

Excellent hotel!!! Great staff, they were helpful and friendly!!

Everything , love it 💓

None

good location, excellent view of zócalo plaza at 5th floor Terraza when having breakfast and dinner, the fantastic decorations of the hotel atrract lot of tourists visiting the hotel, while the management is excellent, say we are not impacted by the visitors.

Since the entrance of the hotel is very close to the zocalo plaza, the car can’t park in front of the hotel, you may take off the car at the street around 100 meters besides the hotel. Another thing, since the hotel is very beautiful, my friend took photos for me and my friends inside the hotel at 4th floor, a male manager asked us for a charge on taking photos. We are surprised we are the guest of the hotel staying for 7 nights, why we are asked to pay for just taking photos inside the hotel.

Location. Staff attentiveness. Amenities

N/A

Great breakfast view!

Didn't like the constant noise of concerts and buskers outside my room.

Grand hotel that was originally a department store and converted to a hotel for the 1968 Olympics! Great staff and sterling location but my stay was interrupted by planed demonstrations, hotel is on the Zócalo, so had to cut short last night of my stay and took a hotel by airport that worked out just fine. I had paid on arrival instead of keeping my account open so was unable to have credit for the one night I moved to airport hotel. I was under the impression that I had booked a room with a Zócalo view but that was not the case. I didn’t care for the room I was given and the manager kindly moved me to a wonderful room with the Zócalo view where I had nightly observation of the construction of blocks of barricades around the cathedral and government buildings preparing for 3 days of demonstrations. Truly an amazing experience. . .

The amenities. The chandelier

No towels for the bathroom floor No black tea Not good for handicap

Excellent location Fabulous building

Bathroom needed updating

Location is perfect, the building itself with art Nouveau and Tiffany stained colourful glass ceiling are unforgettable beautiful.

The hotel needs more maintenance... some stuff are not professionally friendly, gave an example: in the corridor met a woman clerk, she turned head away instead of a simple greeting or just a smile.

Beautiful historic hotel in the heart of the city . Uniquely preserved in its architecture and style

The zocalo square is noisy but that is not a fault of the hotel at all

Amazing location, beautiful view from the window, historical building, very nice hotel

Nothing

Where do I start We had check in a hostel for crime disguised as a hotel so we ran to the grand hotel hoping for a last minute room and they did get us a room last minute by Alfredo helping us 1st Jose Luis worked so hard to please us with the best accommodations Yael moved our stuff to our room and had been with us moving us to the second room I had for the next day. Miguel let us in and yet protected the door specially after the last place where we probably would have been mugged and kidnapped had we staid. On the back Cynthia makes sure all goes smooth. We had time to get into our day of the dead costumes Sandra took like 30 pictures of us and were very good. She’s talented. With a camera. Finally Pamela checked us out with a warm good bye. I could talk about the physical hotel if self but I don’t want to. The people made the difference of delight. Regardless of the hotel. That’s the magic of this place. The people.

I really can’t think of much

Location, history and service was excellent.

Nothing

Location

There could not be a better location in Mexico City, with the incredible view of the Zocolo from the Gran Hotel's rooftop restaurant! The hotel is stupendous, nothing else like it, with the incredible stained glass roof. I wanted to stay here ever since I first saw a photo of it, and it did not disappoint!+

An absolutely magnificent and exceptional place. The Gran Hotel Ciudad de Mexico is a true gem in the heart of Mexico City. From the moment you walk in, you are mesmerized by its beauty - the stunning Art Nouveau stained glass ceiling, the original iron elevator, and the elegant architecture by Adamo Boari. Every detail reflects history, charm, and timeless elegance. The service is impeccable, the rooms are beautifully decorated, and the rooftop view is breathtaking. A historic and architectural treasure not to be missed when visiting Mexico City.

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The property was really clean and the staff is really attentive. They truly go above and beyond.

There’s nothing not to like.

The location is amazing and you really feel like you are enjoying a piece of history. The staff are brilliant

You can’t get Ubers/car pick up from outside the hotel. You need to walk to the end of the street. Not an issue but good to know. Also, on a weekend, the restaurant only does buffet food. Not a great selection for non meat eaters and it would be nice to be able to order from the menu.

Its a very beautiful property with great staff.

The views, food, and coffee plus the people working were great

Tried getting the room an hour before our scheduled time and one of the front desk ladies wouldn't let us.

The location overlooking Zocalo is exceptional. The room was very spacious with high ceilings and plenty of room for a family of four. The staff were friendly and professional. The hotel driver service was excellent. This was our second visit this year and it proved to be as good as the first.

The Gran Hotel is absolutely gorgeous, from the stunning Tiffany glass ceiling to the nicely appointed rooms. We were made to feel special every moment. Staff members remembered our names and room number. Questions were expertly answered. The porters were respectful and courteous. Examples: when our laundry delivery was held up due to demonstrations in the square, Isaias, the porter we met first, sprang into action. He talked to the delivery service on the phone, found a suitable location to meet, and led me through the streets to the deliverer’s location. He carried the laundry back for me and delivered it to our room, all with great professionalism. Isaias also helped us immeasurably when we (foolishly) decided we wanted to go out to dinner in the middle of a big demonstration. He tried to talk us out of going, but we were adamant. He then escorted us to the restaurant and tried to stay with us as we ordered food to go. We told him we’d be fine. During dinner, lockdown happened and the hotel and the restaurant pulled down their security doors. Police and protesters were literally right outside the door. Once the shouting and flash bombs subsided, we called the hotel and were directed around the corner to the parking garage where we were met by, you guessed it, Isaias, who hugged us and escorted us back into the hotel. Others on the staff, whose names I didn’t catch, were also constant allies to us during the stay. Front desk personnel were flawless, the concierge was awesome and the cleaning staff did an excellent job every day. I can’t say enough about how welcomed we were at the Gran Hotel!

The food in the rooftop restaurant was okay, not great. Homemade omelettes were a standout: light, fluffy and well seasoned. However, the breakfast buffet was just okay. Dinner food was okay but not great. Service in the restaurant was excellent, both from the maitre d’ and the wait staff.

They greeted us with champagne when we arrived, they carried our bags, our room had a small dessert with our last name on it. I felt special. The location is breathtaking, we used their taxi service and felt save with them, the price was great.

Nothing I can say,

Returning to this hotel for a second time only confirmed my initial impression: it's the best hotel in Mexico City. The experience is truly exceptional, all thanks to the incredible staff. They don't just do their jobs; they go above and beyond to make your stay memorable. They're always ready with a smile and helpful advice, whether you need a cab, recommendations for gifts, or someone to take a perfect photo. Their genuine warmth and willingness to help make this hotel feel like a home away from home.

There is nothing to say here.

Everything was great, Elias was excellent in customer service

I have bad knees and it was hard for me to go up the stairs

The glass ceiling and common area decor. It’s beautiful. The access to the lounge before checkin was appreciated. Most staff were super friendly.

The moldy smell of the guest room. It was odorous upon entry.

Great location

We really enjoyed our one night stay in this majestic hotel. The architecture inside the hotel is impressive, and the staff really thoughtful. We also loved the saturday brunch buffet on the 5th floor on the Terraza. It was clean and the lounge at the lobby level for the guests is really nice.

The price is a bit high, but it was definitely worth it.

The view and breakfast were great! The interior of the hotel is stunning, and the rooms have spacious bathrooms. They even had a nice welcome treat for us waiting in the room. The bellhops are extremely helpful.

Our standard room was comfortable but not as elegant as the rest of the hotel.

Excellent location walking distance to all the historic sites. Attentive staff , terrazzo restaurant has the best views of the plaza

Nothing at all

The hotel is exceptionally beautiful. It is centrally located so many places are within walking distance. We absolutely loved it!

Everything was perfect!

Location, felt real safe The view

The staff very nice and helpful.

The front desk staff was very attentive and the room was quiet and clean. My room was upgraded to a suite. Big and beautiful. We love it!!! Thank you!

I loved the hospitality and friendly atmosphere, the staff is amazing.

It rained a lot at night

Excellent hotel and staff. Went beyond expectations when issues arose.

Didn’t get there for long enough.

Very luxurious, clean, close to everything. Views. Restaurant.

If you are staying in el centro historico de la ciudad de mexico, your stay is incomplete if its not at El Gran Hotel.

Beautiful hotel!!!!!

Beautiful building and lobby and room, we were travelling with little kids so the closed-door common room down the bottom with free snacks and drinks was wonderful, right with a view of the zocalo. The restaurant buffet on the rooftop terrace was also lovely. It's right in the middle of the CBD - a very busy and touristy spot but close to some important historical landmarks.

Nothing to complain about.