Gran Hotel Ciudad de Mexico

The hotel is stunning inside and the terrace must have the best view in Mexico City. The room was very comfortable, shower was great and the extra touches like a lounge to wait in after check out were fantastic. All the staff are lovely and the location is exceptional for everything in the historical centre. I can't wait to stay again!

Nothing

Fabulous

Everything was amazing

Someone in the upper floor was very noisy

The staff were amazing, I was greeted by Emmanuel at the door who escorted me to the front desk. A glass of champagne poured for me as I checked in. Staff explained the history and layout of the hotel while taking me to my room. I was greeted by name every morning while leaving the hotel to explore the town. The housekeeping staff were wonderful. With Zócalo steps away, you near by stores like Nike but also small vendors.

It could be a little loud during the day with so much vibrance happening in the proximity of the hotel. But it is was live music so it wasn’t an actual problem. Also you have to walk a short distance to the hotel because Zócalo was frequently closed to vehicular traffic, but was not a big deal.

Our room was facing the plaza. We had a great view. Our room was wonderful great bed and a very nicely appointed bathroom with nice linens. The staff was amazing. Abraham, the door man was so nice. He gave us a great overview of the history of the hotel when we arrived and gave us a ride in the steel elevator. Everyone was right there if we needed anything. The glass ceiling was amazing. The breakfast buffet upstairs was amazing and always with great service. We a dinner there several times and were not disappointed.

This hotel is one of the most beautiful I've seen. Staff bend over backwards for guests, the property is spotless; the restaurant is wonderful for breakfast (one of the best I've been to) and very good for a dinner.

The hotel is in the center of town and we learned that citizens love to protest. So our Zocala-facing room got pretty much blasted by noise. Also, the water pressure in the sinks and shower are is terrific, the toilet, sadly, was way under-pressured and it led to lots of issues.

Exceptional stay!!! Loved everything about it highly recommend!

The hotel is beautiful architecturally. Rooms were large, the location was amazing and we loved the Terrazza

There was a demonstration in the square in front of the hotel. Disappointing but out of the hotel’s control

Prime location on the Zócolo and excellent, attentive service. Clean rooms and comfortable beds. The rooftop terrace is amazing -- it is worth coming in day time and night time for wonderful city views. They even have a specific photo location on the terrace since the view is so nice.

Nothing negative.

Loved everything about it. Top notch service, wonderful facility. Super comfortable room. Would definitely stay again! Room with a view to Zocalo is definitely worth it!

All was good!

We stayed 6 nights at Gran Hotel Ciudad de México with our daughter and absolutely loved everything. Our room overlooking the Zócalo was stunning—spacious, beautifully decorated, and very comfortable. Breakfast was excellent, with a wide and tasty selection. The hotel restaurant was also great, offering delicious food and a breathtaking view of the square. It’s also a lovely spot to enjoy a drink, especially at sunset. The staff was really great—friendly, helpful, and professional. The location felt very safe, with plenty of police presence around. Nothing negative to say—a perfect stay!

Location - close to historical centre and main city plaza. Lovely building and a free lounge with cookies, candies and water.

The staff were unorganized but did manage to get our requests figured out - it just took some time. No towels in the room, perhaps it was laundry day as when they did arrive, they were bath mats, not bath towels.

Hotel is located right on the Zocalo - great location to explore parts of the city - lots of shopping around. Our room had a view of the square however due to an event happening there our view was obstructed which was unfortunate but still could see a bit of what was going on.

obstructed view of the square

The ceiling is stunning, the pla is very nice

It’s not easy to get to by Uber or taxi, they drop you off on the street and you need to drag your suitcase for 1/2 a block

Everything (room, restaurant, services) is wonderful, The hotel staff were helpful and courtesious, also exceeded my expectations

Most beautiful building- staff were very helpful. The location in the centre of the city very convenient to many historical sites

Had a room close to the square where festivities were occurring so quite noisy. Friends had a room at the back and it was much quieter

I treated myself on my last night in Mexico. And they treated me! Champaign on arrival. Was given a history of the hotel by the friendly man who help me with the bags. The restaurant gives a great view of the squire but would give it a 5 out of ten.

The restaurant over rated.

GORGEOUS! A must see, even if you don’t stay here. The Tiffany ceiling is a masterpiece. The Terraza restaurant really does offer spectacular views of the Zocolo, especially at night. The entire staff from the Doormen, to the waitstaff, to housekeeping are 5 stars! They greeted us with champagne flutes. There was a plate of sweets welcoming me to the hotel in the room. The maids serviced the room each day. The restaurant reserves space for their guests so you can walk in without a reservation. The rooms are spacious with high ceilings and floor to ceiling windows. It truly is grand!

Every time the AC comes on and off, it makes a clanging sound like someone dropped a weight.

The building stunning and right on the main square The staff excellent Excellent breakfast

The road is closed off so very difficult to get to with a taxi and all the luggage

What a beautiful hotel! Your jaw drops when you enter. Our room was beautiful and comfortable. What really stood out were the bellboys! They are the first impression when you enter the hotel and nothing is too much trouble. So friendly and helpful. Big shoutout to Abraham!

The air conditioning in our room was noisy and there is a lot of noise on the street (this is no fault of the hotel, just the location) but at least the noise died down by the time we were ready for bed.

The room was clean and very comfortable. The staff was amazing, friendly and helpful with great recommendations for local cuisine.

The location was wonderful, the restaurant was very good, and the staff were excellent. The hotel is gorgeous!

Nice hotel but a lot of events around the area leading to traffic and longer travel times.

The location of the hotel is wonderful. Very beautiful and special. Excellent breakfast with a discount. Unfortunately, the lobby toilets were locked and access was only possible through the reception who had the key. Hotels usually have a tourist information desk that offers city and out-of-town tours, but this hotel does not.

Excellent accommodations, perfect location

AC was not cooling, mostly air

The location is excellent. Directly in the center of Mexico City. Friendly and helpful staff at reception. The room had a good size and the bed was comfortable,

The food for breakfast was good and with the view from the terrace excellent. I was a little disappointed that the lunch menu and quality of service was not as good as the breakfast experience.

Love the hotel but disappointed in Booking.com because they advertise the view of the zocalo but the rooms offered dont have the view. When we arrived they explained that was booking.coms fault and that they were aware booking.com oversells.

The view wasn’t what we were sold. False advertising

The staff was so kind and personable. The location was excellent for someone who is very interested in history. The restaurant view was fantastic. I went there every day.

I love this hotel. I have stayed here many times

The hotel was truly amazing. Staff were very attentive.

The Hotel organized a driver and car for the day to visit sites outside the city centre. Our driver Christiano really helped to make the day special by taking us to the best entrances and answered our questions.

Such a beautiful hotel right on the main square in the historical center of the city. The view from the restaurant as well as our room was incredible. On top of that the staff was super helpful!

Best view over the Zocalo. Staff is extremely helpful. Abraham the bellboy is the BEST advertising the hotel can wish for , when he greet visitants at the entrance, Food on the covered / open terrasse restaurant is vey tasty & at reasonable price. I highly recommend the red snapper / Huachinango. It's a joy to be served by Humberto the waiter. Last but not least please use their Taxi service - José Manuel (Pepe) the driver knows his way thru the city & will pick you up right on time, if you have such an agreement with him.

The floor could in some places be a bit more level, but hey, what can you expect from such an old fantastic hotel ? (just take a look at the Parroquia de la Asunción Sagrario - The church near the palacio nacional.)

Amazing experience full of history and great service. The boys really love the movie Coco and we came here specifically for the architecture. The location is amazing, right next to the Constitution Square.

The room was amazing with a great view of the Zocalo. The staff was top notch always with a smile and great service. The location was optimal and they clear out the Zocalo at night so the sleap was peaceful.

The food was not great; we ordered the pizza the last night as room service, and it was not good. we also ate at the restaurant, and it was lackluster. Overall, the hotel is amazing, and there are tons of good food options all over the place, so I'll still be back despite the food.

Beautiful historic building well-maintained

No taxi/Uber drop-off since entrance ismlocated on closed pedestrian walkway. Not a problem for us, but could be a problem for someone with impaired mobility or a lot of luggage..

This hotel is only about half a block to the zocalo. There’s tons of attractions, restaurants, and shopping within walking distance. The staff is all great and super friendly. There’s a room in the lobby open 24 hours with seating, snacks, and drinks. The rooms are very comfortable and come with lots of things you may have forgotten. The AC works great and there’s a button for blackout curtains if you need to sleep later. The bathroom is spacious and it has great water pressure. The maids are great too. The inside is beautiful and very clean. This is one of my favorite hotels!

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Location to the Zocalo

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The location of the hotel is excellent as are its facilities. Room was very spacious.

The hotel garage was difficult to reach due to traffic restrictions. That also was the case for taxi pick-ups.

design location

noise in the street

Delicious

Beautiful in every way. Restaurant overlooked the plaza, location was great. Definitely recommend

Location, close to all historical sights Excellent and helpful friendly staff Rooftop restaurant with panoramic views over Zócalo and cathedral

Some rooms might be a bit noisy if overlooking square (we moved to an internal facing room which was very quiet) No real bar Area slightly dodgy at night

Huge room over looking Zócalo. Hotel a bit tired but extremely efficient friendly waiting staff.

Slighly shabby but not a big issue

Nice view on the second floor. The inside so beautiful , starstruck actually. Alot of attraction closeby. The staff very helpful and gives you update letters when making renovations. Very tasty complimentary snacks in the lounge room for free and to relax. The room is beautiful with all the wall paper and decor.

It’s history

The Gran Hotel Ciudad is a stunning building, perfectly located on the main square. We were upgraded to a very spacious room that looked straight on to the square and was incredibly comfortable, with a lovely bathroom. It was incredibly quiet at night. Every member of staff was friendly, polite and helpful. We didn’t have breakfast at the hotel as we had very early starts but made use of the guest lounge that was open 24 hours a day where you could make a cup of coffee, have a snack and fill up water bottles. We had a drink on the roof terrace looking over the square.

Despite being an historic building, the space feels slightly lacking in atmosphere.

Everything. Excellent location. Staff were super helpful. Cynthia at front desk went above and beyond in her efforts to assist us

Nothing

Location was perfect

Everything was ok

Absolutely gorgeous hotel , delicious food and the staff was amazing…