Condesa Haus B&B, Mexico City

Location was very nice and the room was comfortable though hot. We were upgraded to a suite because after reserving but before arriving they randomly changed us to a room we didn’t prefer.

Breakfast was not available at the designated time either day, though promised. Drinking water was not replenished in a timely way so when we got home for the evening we had to ration. The room did not get dark at night due to skylights and something translucent in the floor. And finally, though it was a b&b they charged US$2.00 for coffee!

location, cleanliness, decor, breakfast included

Practical to have a kitchen in our room, and a small balcony. Our grown kids had a similar set up right next to ours. We used the roof terrace, enjoyed the breakfast, really appreciated Fernando’s friendliness and warmth, and how responsive he was when there was a slight water pressure problem…. got a plumber immediately. We didn’t stay in the main part, and it turned out to be perfect!

Liked it all.

Condesa Haus is a beautiful place in a great location. The room service is friendly and kind. Upon arrival, the owner was helpful about the neighborhood. The whole check-in was satisfying.

Look at the picture. I don't usually complain about cleanliness, but with a gigantic ant problem and a premium pricing, we expected a much better service. If you're paying +150EUR for a room in Mexico, the least you expect is to find a room with an ant colony in the bathroom. But in all fairness, this can happen. It is the reaction of the manager, and later the owner which seemed highly inadequate. The manager basically insinuated we might "have caused the ants"? Of course, this is outrageous and ridiculous. When I had to pay for the third night upon check-out, I asked for a commercial gesture, which was laughed at by the manager. When addressing this feedback to the owner through WhatsApp when we left CDMX already, the reaction seemed lukewarm and uninterested. He was going to "talk to the manager", but any commercial gesture, nor apologies were shared. Although the house is beautiful and the location is very central, I would not stay at Condesa Haus ever again. Also, the breakfast was very basic.

stylish, comfortable, great host ..

not much

Condesa Haus is centrally located, one can walk to many parks and restaurants in either direction. The staff at Condesa Haus are kind and very accommodating. I had to ask for a space heater because the room can be cold at night and in the morning during the cooler months. Love the breakfast room and the bathroom with the stain glass art. And one more thing, Felix is a gem. Thanks for a great stay.

My two complaints are this: !) for the price of the room, it would be great to receive a large bottle upon arrival and 2) it would be lovely to have a TV that works and instructions on how to use it.