Big Cypress Lodge, Memphis

This resort is very conveniently located to attractions like Beale Street, the Memphis Zoo, and Graceland. The rooms were clean and well maintained. My kids enjoyed the bowling alley and the food at Wahlburgers was good.

It would have been nice if the facility was open later for guests of the resort. Room service was not available after 9:00pm, and the only other onsite options for food after that time, were chips and candy from the vending machine. Guests pay $20/day for parking, and are offered spots in the same parking lot as patrons of the Bass Pro Shop. If we are expected to pay for parking, it would have been nice to have a closer, dedicated lot for guests.

Large tub

Everything was great

I live in Memphis. I booked a surprise Birthday staycation here for my husband. I have been to the Bass Pro several times but staying at the lodge was my first. I saw things differently from a hotel guest perspective. It was magnificent. It felt as if we were not in Memphis. It was beautiful! We stayed there, we ate at the Lookout and we went bowling at the Fishbowl. Everything was wonderful. It was a great mini staycation and I would stay again! The staff was absolutely wonderful!

The view was lovely from the rooftop It’s an experience … albeit a little tacky for my taste !

Everything was amazing and worth the pay

Sitting on the interior room balcony overlooking the shops and restaurants at night was lovely

Took us a bit to work out the AC, the fan was loud and directly over the bed which wasn’t ideal when blowing cold air but it seemed to regulate itself after while.

Room was rustic and huge.

The salespeople selling timeshares.

Everything! The room and overall accommodations were beyou d lovely and very well thought out. It was so nice to be able to shop and hang out and then come back to your room and relax.

The only thing that was disappointing was the fact that the breakfast buffet was not included with the price of our room, and very expensive and there were no other options except the vending machine on our floor.

Everything, this place was amazing!

The distance they put our 2 rooms together. We also had to wait 2 hours after check-in time for our 2nd room to be available. We were only staying 1 night, so it made it very inconvenient and didn't allow us to enjoy the entire store as we had planned to do.

The outdoors theme

Everything was great

Being inside the bass pro was neat. How you couldn’t hear anything that was happening. Very quiet.

There was some lack of communication between the 2 front desk girls when we checked. I didn’t like that we didn’t have a window or a balcony.

The man at the front desk in the hotel was so friendly! I remarked how warm he was and his response seemed so genuine. The first time we started the person checking us in was the complete opposite, so this was a nice change.

The sheets were not comfortable. Felt like they were polyester and sweaty. Seemed like a miss since everything else in the room was high quality. The room was right across from the Hilton group, and they were loud leaving, which was when I was trying to put my little one to bed. Not a huge deal.

It was a fun and unique experience. Anything you need is onsite.

Nothing

The rooms are beautiful. The jacuzzi and the shower are very nice.

I do feel like it’s a little over priced.

It was beautiful and unique. Loved the cabins!

It was a little on the pricey side.

Loved how nice everyone was. They even took our luggage for us up to the room.

Nothing bad to say about the property

It was a beautiful room. Very comfortable and clean.

There were lots of fees they never mentioned, and it took hours after our stay to receive the email with the total charges on it. It felt like they were hiding something. Also, they charge $24 per person for a crappy breakfast buffet. The food was just not good. The staff couldn’t care less. Most hotels give a free complementary breakfast, and don’t make you walk the entire place to get a voucher, then go back to the buffet to prove you are staying there. The last couple that walked in were not asked for their vouchers that we saw. It just seemed shady that they never disclosed the charges for it.

Loved the big room, fire place and spa bath

Needs breakfast included for the price Also a light in the tea /coffee area

Comfortable beds Nice look Friendly reception staff Large rooms Nice bathroom

Bathtub was not very clean Breakfast was very bad multiple people complained about it.

I really liked the rooftop and making smores. It was beautiful and nice out so we just sat around the firepit and played uno which we borrowed from the front desk. The hotel room was large and it was quiet and peaceful. Being able to sit on the balcony and look at the fish and ducks was cool. I also liked the fireplace. Even though it is just lights it is pretty to look at.

It was amazing. Food was so good. Rooms were beautiful

The staff was wonderful. The room was more than expected, and the view on the balcony was superb.

The breakfast was over priced and it should have been included in the stay, paying half a grand and couldn't get a free continental before heading back to our destination.

So beautiful !! 🤩 Felt safe

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All

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Loved it all

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Like a cabin in the cypress swamp with no bugs. Also very dog friendly.

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Very rustic vibe, great restaurant at the rooftop.

Plastic cups! No glasses in the rooms, even the bar served us cocktails in a plastic cup… the restaurant used glasses thankfully

Stunning huge room, cool experience

Quite expensive and not enough toiletries

Every staff member we encountered in the hotel, Bass Pro shop or restaurants were wonderful to speak to thoroughly enjoyed our stay and highly recommend Big Cypress Lodge

Amazing views, great staff, and very relaxing.

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The peaceful balcony and relaxing jacuzzi tub

Amazing hotel! The room was incredible, clean and comfortable. The staff were very friendly and helpful. Really really cool place to stay I would love to come back!

Only thing was the light in the toilet you couldn't see a thing in there.

All

Beautiful and great size rooms

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Rooms were amazing, clean and comfortable. You get free entry to the observation deck as part of your stay and well worth the visit. Treasure trail for the kids.

Family members wanted to stay there so I booked it -- a little pricey but family liked it!

Hefty price for rooms - had more amenities than i could use in a one night stay

Buffet was good but no clue what it cost us. Help desk was super friendly.

Wahlburgers food was just okay and pricey.

Breakfast was not included in the hotel reservation. There was a breakfast buffet offered for a price.

The complimentary basket of goodies was a great idea, the product just needed to be updated. Quite stale.

I had an incredible experience at this hotel from start to finish! The rooms were spotless, beautifully maintained, and super comfortable. Everything felt fresh and clean, and the attention to detail was impressive. The customer service was top-notch—everyone I interacted with was friendly, helpful, and genuinely welcoming. They made me feel valued and taken care of throughout my stay. I honestly loved everything about this place and would absolutely stay here again. If you’re looking for a clean, comfortable, and well-run hotel, this is it!

Liked the inside terrace room, not the outside room terrace. Bathrooms were huge and very nice. Liked the Whalburg restaurant downstairs. Kids loved the room as it looked similar to a cabin, very nice.,

They have kids activities during the week but we were there during the weekend and there were not any activities for kids. I did wish the hotel or the Bass Pro store sold milk for the kids. They advertise breakfast buffet but it is $24.99 a person, which is a lot for a family of 4. The bowling was $10 for 30 minutes per person and the only balls were heavy and for adults. The rooms temperature would not go below 70 degrees, which was annoying.

it was great

no fan in the room

The staff at Check-in was so friendly. We arrived late, and they had us check in quickly. The valet was friendly. The room was so beautiful.

The price. For the price, I expected the most comfortable bed ever, but that was not the case. Toilet had ring around the toilet. More lightning would've been nicer.

Fun atmosphere

We checked in at 5:30pm and didn’t know that we couldn’t eat or do any of the activities after 6:30. The host at wahlbergers was extremely rude to us

I loved the quietness, space, cleanliness and everything about the stay. The staff were very friendly and thorough with the information.

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Spacious room Fun decor Bath tub Front desk staff Bas Pro Shop

The lighting in the toilet area is too dark. The number zero on the phone keypad does not work. We called 3 times to the front desk to try and get a bell hop. No answer every time. The staff in the rest was excellent.. The breakfast ladies were so sweet. The older night shift bell hop was so fantastic.The young lady running the elevator in the evening needs to be trained on customer service. She upset quite a few folks waiting in line with her attitude.

Dark bathroom. No morning bell hop. Keypad not working on phone. Wish there would have been a souvenir of the pyramid we could purchase. Not one item in that entire huge store.

Loved the atmosphere.

The room and food were too pricey. There was a charge for everything. Cut down on some of the fees.

The beautiful layout. It was gorgeous. The terrace was awesome. The observation deck was really neat.

The breakfast. Way too much for what was offered.

Breakfast

Very nice place to stay

If I have to say any negative comments they would be these….Low lighting in the room (which didn’t affect our stay at all) and a/c couldn’t keep up but it is very hot outside.