Kimpton Clocktower Hotel, Manchester

Stunning and grand lobby – truly impressive architecture and atmosphere Room was beautfiully designed and spacious Exceptionally friendly and helpful hotel staff

Some areas of the hotel (e.g. corridors or elevators) feel slightly dated compared to the lobby Inconsistent service at the hotel’s restaurant Refuge – noticeably unprofessional and inattentive staff over the weekend, while service improved significantly on Monday

The building was beautiful! The room was really spacious and very close to the centre and transport links. Staff were all lovely and very helpful. The bar area was nice and the breakfast was delicious. I was hesitant to stay given there were many reviews noting the noise at night, but we experienced hardly any despite being on the first floor facing the busy road on a bank holiday weekend!

The bed was a tad hard for our preference and I personally had trouble sleeping due to the thickness of the pillows. I mentioned this to the team and within 10 minutes the issue was resolved. This is obviously preference-based, but if you prefer lower pillows and struggle sleeping without one, I would recommend bringing one of your own. I would like to note that this would likely be the case for me personally no matter which hotel I stay in, so should not be interpreted as an issue specific to this hotel. Overall we had an amazing stay and would happily go back!

Everything. Clean and spacious. Friendly receptionist

Nothing

Staff were excellent. The room stunning, facilities amazing

The grandeur

Comfortable room and lovely surroundings.

Nothing.

Lovely lady on reception greeted us. We had a room for three adults, two double beds and there was plenty of space, gorgeous high ceiling with a lovely bathroom. Plenty of pillows, lovely white linen and beds firm enough for me. I could have done with sachets of ordinary coffee. We loved the offer of a complementary drink in the evening thank you, and were served by very polite staff. The hotel reception and breakfast room are exceptional, so full of character. There was plenty of choice at breakfast and cooked lovely. We also appreciated the close proximity of a secure car park and the reduced fee. Will definitely stay again.

Nothing

The decor and grandeur of the building was stunning. There was a very welcoming atmosphere. The staff were very professional, polite and helpful throughout our stay. The food at dinner and at breakfast was very nice and good value for money. Our room was a reasonable size for a one night stay and even though it was in the lower ground floor, it was light and airy in the room and in the corridors. There was a magnificent horse in the entrance hall and an impressive staircase up to the clock tower. Perfectly located for Manchester Oxford road train station. Will definitely stay here again.

Nothing to dislike.

It’s period features

Na

The breakfast was plentiful only issue all the hot food wasn’t very warm

Coffee machine no instructions for usage No instructions for heating

Kimpton Clocktower is a grand hotel with really stunning public areas. Reception staff are very welcoming, helpful and professional - which is an important part of the experience. Our room was spacious and had 2 double beds. Breakfast choice is sufficient and the quality of food is great.

It's an old building and soundproofing is bad - you can hear what people are talking about in adjacent rooms and you can clearly hear traffic and night-time revellers outside. Refuge bar requires some deep cleaning as well.

Excellent service Breakfast was well presented and value for money Complimentary drinks was a welcome bonus

Can’t think of anything

It was just such a beautiful experience being in such a fabulous building.

Absolutely nothing.

just great

only stayed one night

Great location and fantastic customer service, the receptionist couldn’t help us enough and ensured we felt very welcome and special.

Nothing - it was all great!

Very comfortable room, excellent bar and good restaurant. Staff charming and helpful.

The bath/shower was a bit hazardous for an 81 year old (me). It needs a grab handle to make getting in and out easier/safer. Otherwise all good.

It was absolutely stunning! The architecture and decor was beautiful. The bed was also incredibly comfortable!

The staff were incredibly friendly and helpful

It was quite noisy at night, but then it is a city centre location

This is an amazingly beautiful property and I selected it for that reason and its location. But it was the staff -- every single person I interacted with -- were outstanding. I was pleased over and over again when I asked a question or for assitance.

Sorry. Absolutely nothing.

Everything.

Train noise outside.

Exceptional hotel reception hall is beautiful rooms are impressive comfortable surroundings great hotel for a variety of activities

Unfortunately we were upgraded and was appreciated as our first visit the room was impressive comfortable but we found out later the trains are very loud noisy and the building rumbles as it next door literally so last train I think was nearly midnight and next must of been 5am roughly so not much sleep could also do with a fan in the room we did mention this at reception the lady said sorry and hoped we have a safe journey home next time will ask for a different room

Beautiful building

Everything

Nothing

This hotel is beautiful. The staff are very friendly and helpful. The breakfast is fabulous. There are lots of nice touches- eg fresh milk in room, social hour in bar. The gym is well equipped.

Can’t think of anything

Great experience all round - the staff were very helpful, the rooms were great, the bars were ace and the breakfast excellent.

The card switch on entry for powering up the room was intermittent.

The entrance is a wow moment which my son loved. All the facilities are impressive.

Breakfast seemed disorganised but tasty and plentiful.

Friendly staff, great location, luxurious rooms and wonderful facilities

All excellent

Lovely stay - you are so welcomed from the very first minute that you walk in. Lovely room and really comfy bed. I was near the lift which was annoying as you could hear everything but overall a lovely stay. Great location too. You are only a stroll away from everything. Make sure you check out the bar downstairs - lovely cocktails!

Beautiful hotel with the friendliest staff 100% would stay here again

Amazing room, great facilities & friendly staff

For the price paid & the size of the room, I would have expected a king size bed and a walk in shower

Great staff. Helpful and attentive. Comfy bed. High quality breakfast. Coffee made to order which is really rare. Look forward to next time. Thanks.

Nothing of any note

The location, beautiful lobby, the scent and the spaciousness of the room.

The drainage during a shower, the lack of instructions on how to make a service call ie. no card/information left next to phone, but then again it could just be our room that was allocated to us.

Receptionist

The location to the train station...Manchester Oxford Road and the Palace Theatre was incredible....

Nothing....excellent hotel

Myself and my husband arrived half an hour before check in, the front of house was fantastic, welcoming and checked us in immediately. Very friendly and approachable ladies on the front desk - nothing but praise for them. We paid for a King Room and I was very satisfied with the size and cleanliness of the room. It was perfectly presented and stocked of all complimentary refreshments, a member of staff even brought fudge to our door within 10/15 minutes of arriving as a welcome to the room. I received a text from the front of house to check I was happy with the room and I was. The shower was very hot once you gave it a minute, very handy having the hair products and hair dryer available in the room too. The hotel itself was magnificent, truly magical. It did remind me of a grand bank from many years ago. I recommend taking the stairs if you are able as that was a sight in itself. We ate at Refuge in the evening, we ordered two small plates, a big plate, two extras and three desserts. A bottle of cider and a cocktail. We spent around £149 with a service charge that we were more than happy to pay. The service was on point, food was exceptional and the speed was good. You didn't feel rushed even though the dining room was very busy. Nothing bothered you while you were eating which I loved. I requested extra tea bags to be sent up to the room and this was done without a fuss, the gentleman again was very friendly and couldn't do more for us. Breakfast was truly great, nothing was too much, the food was again exceptional and unlimited. I highly recommend eating here. A late check out was ideal, and the hotel even offered to store our bags for the day if we wanted to enjoy Manchester. Wonderful service!!

I didn't realise we would be as close to the trains as we were, this was beyond the control of the hotel and entirely my mistake as I should have researched better beforehand. There was a pane of glass missing from our window which is why it seemed louder than it should have been, this is the only reason for my review of an 8, otherwise it was perfect.

Stunning building. Excellent staff. Efficient and helpful. No stuffiness. Location excellent

My only criticism would be that the bed mattress was a little soft and uneven.

Love this hotel location is great .the building itself is amazing .staff are the friendliest people you could wish to meet

The building

Hot room , not clean room a dirty sock was on the floor

The architecture was stunning to look at. Size of the rooms was fantastic. Comfortable beds. The complementary drink hour was the icing on the cake. Also breakfast was excellent.

Nothing.

All is great!

Breakfast v good

Train noise kept waking us . Sound insulation required. Too noisy to stay more than one night.

Location great for centre of Manchester ,a lovely historic hotel so full of character .A unique hotel.Never stayed in a hotel like this before.

Beautiful building. Excellent service from welcoming staff

Loved the location, breakfast and the building itself. Plus the staff

Comfy bed, clean and tidy, great location and nice staff.

The bathroom light wouldn’t come on without the main light being on in bedroom. Which was annoying thru the night. There was no telephone in room so had to have one installed.

Its location, the decor, the cleanliness, the amazing staff

The hotel was very beautiful and the rooms were large with lovely high ceilings. It was also in a fantastic location and the facilities such as gym and restaurant were excellent

The aircon in my room was either too cold or not cold enough so temperature was an issue

Lovely decor Atmosphere Restaurants

Great comfortable room. Everything I needed for one night stay.

There was a bit of noise in night from taps plumbing that kept me awake a little but this was only downside. You could hear street noise but typical for this location I guess.

Hotel was stunning and very clean. Staff were really friendly. Great location.

Breakfast was good but over priced.

Love this hotel. Everything was just perfect, very comfortable bed and a delicious breakfast. Lovely receptionists, very helpful.