Protur Naisa Palma, Mallorca

Location cleanliness and facilities

The rooftop pool and bar was awesome, and the hotel location was walkable to a ton of awesome shopping and attractions.

The location was very good, just a short walk to old town. There were plenty of stores around to get any essentials and restaurants were a short walk. Breakfast was very good every morning. The rooms were nice and big and very clean. They also have a garage to park your rental car for 18€ a night because there is no parking around the hotel.

The staff at the front desk were very nice and friendly but the housekeeping and staff in the breakfast area could be more friendly. The hotel could offer a coffee machine inside the hotel room like a lot of other hotels do especially if you’re not paying for the daily breakfast. The pillows were terrible.

Staff, service and location are excellent. The room was perfectly adequate with modern fixtures and fittings. The roof top pool is a great respite area and an added bonus in a central hotel. Location is great for central Palma and a easy walk to most attractions, restaurants and shopping. All in all a very pleasant second stay at this hotel.

The pool bar should/could have QR codes allocated to the beds (especially bali beds). This would make it better for people ordering drinks etc and could make it easier for staff to find people. The bali beds did not appear to be cleaned regularly, although not excessively dirty, we noted areas that had been present for a number of days. The spa pool area is slight tired with floor and wall panels loose around the pool. Not a major issue but could lead to injury if not careful. Our bedding was not changed until the 4th day of our stay, although the room was refreshed and towels replaced daily. Again, not a huge issue but in a humid/hot destination, this should be more regular if not every time a room refresh is requested. Small things like this made us feel the hotel was not as good as last year but it is still a very good hotel and we would return.

New and super chic and clean

Nothing

Clean, comfortable, nice design, really lovely staff, fabulous pool, great breakfast. Being able to use the facilities before and after check-in/out was wonderful. Close to the centre and Santa Catalina - easy to walk everywhere.

Wry stylish and modern property in a great location! The roof top infinity pool was beautiful, hotel has a spa too.

Modern, clean, comfortable, good location, wide variety of breakfast food, nice pool.

Only just enough sun beds, quite possibly not enough at busy times.

Staff, room and facilities

N/a

I loved everything at this hotel! The staff was super helpful! The reception manager, Ernesto, was very kind and did more than expected to please us before and during our stay.

Pool, staff, room, breakfast, location. Everything was excellent.

Great location . Incredibly cheap drinks and coffee from the bar - cheaper than in bars ! Great room . Breakfast was varied and good quality hot and cold options

The view from our room was awful . Next time I’ll ask for a room over the street

Top class - Room size, layout, cleanliness, most comfortable bed and pillows. Staff friendly and helpful. Breakfast excellent with lots of alternative milks and yogurts (soya). Location close to shopping, sight seeing and restaurants (all by foot). Bus to airport (€5) few mins away. Outdoor and indoor pool.

Nothing

Convenient for the main attractions without being in the middle of them. 5 minutes from the A1 bus route (airport). Clean. Friendly staff. Amazing rooftop pool area.

No information on the hotel, either o the TV or in a writing. The hotel information on the TV was about a different hotel which was rather confusing.

Location, cleanliness, design,

Exposed bathroom

Very nice hotel wirh friendly, relaxed stuff.The location is optimal and the breakfast very good. My favourite hotel in Palma 😊 :perfect value for money.

The acoustic isolation

Immaculate hotel with a good sized rooftop and pool for a fairly central location

The breakfast was varied and really nice. The room was spotless. The staff were very accommodating and welcoming.

Hotel is very modern and extremely clean - pool area fab pool towels provided excellent bar serving food and drinks , breakfast was excellent everything you could want. Hotel staff very friendly and helpful nothing a too much for them . Location was excellent very close to Jamie III shopping area and 15mins walk to the Cathedral .

Nothing

Amazing breakfast, pools, spa, gym

Parasols from rooftop fly easily with wind gusts - quite unsafe. Staff didn’t do much to solve/close them.

Loved the facilities and location!

Loved the location and staff! The actual hotel is new and modern. Could’ve stayed in the hotel and not even explored Palma it was so nice. The rooms were spacious and included a cushioned bench which was a great touch

Large rooms, with a large open plan bathroom with double shower, with good water pressure. Great rooftop pool area, only downside was it got very busy, therefore not enough sun lounges for all. Only 1 person on the bar, meant that the service was slow, but the individuals serving were always friendly and happy to help.

We loved everything. Friendly staff & super cool room. Very clean and technologic.

Great location. Clean and very friendly helpful staff.

Everything was good.

Very stylish and modern. Staff very helpful and friendly. Good location.

The TV info in my room did not match the hotel itself and neither could I get certain TV stations

Amazing hotel with great design in an ideal location in a quiet and safe area. The breakfast buffet is full of delicious local treats. Guests can enjoy a swim in the outdoor pool, as well as relax in the indoor pool in the spa area. The hotel staff is very friendly and helpful. Overall, our experience was great!

Nothing

Very clean and comfortable

Nothing really

Ideal location, modern, very clean, great helpful and friendly staff and lovely breakfast!

Nothing!

Great location, clean and well designed rooms, helpful staff and overall great experience! We stayed for 5 nights for a trip with friends, and found it easy to get to pretty much everywhere in Palma! It was a great oasis after a hot day out.

The breakfast could be better in terms of food options, so we didn’t feel it was value for money. But it’s perfectly sufficient if you have no other options. There are much better brunch places within walking distance.

Good location, close to nice restaurants and cafes. Very kind staff, helpful and friendly. Good gym, small spa and rooftop pool. We appreciated the cleanliness of the room and comfort of the beds, also the wardrobe had plenty of space which is always a tricky thing in other hotels. The welcome drink was a nice touch.

Maybe I should have paid more attention to the view of the room, but we were surprised that the inner side of the building looks into a not so nice inner courtyard without any tree or view. The elevator was a bit hectic and the steam room in the spa did not smell good. For us, the breakfast was disappointing in quality.

Amazing breakfast! Super complete and delicious and even had gluten-free options.

Everything

Nothing

Location, comforts, rooftop pool and great breakfast. The decor is fabulous.

The breakfast was wonderful. We have two college athletes that like to eat and they were very satisfied with the breakfast options. The rooftop bar was nice and spacious. Loved the sauna and the option to relax in lounge chairs in the spa space. Good proximity to explore Palma. The staff was always very friendly. We had an issue with our AC and they took care of it right away.

We didn't realize the limited number of bikes so when we went to rent 4 there were not enough. We were disappointed but not a major issue. Rent in advance!

Location and style of the hotel. Staff were all lovely. Bike hire and rooftop pool were an added bonus

Our room looked out onto the back of the hotel but it meant it was very quiet

excellent breakfast. nice room

the location is perfect between Santa Catalina and City Center, clean room, amenities (spa, pool), diverse breakfast.

The lights and air conditioning were digitally controlled prompting some malfunctioning. (air conditioning started during the night at a different temperature).

Immaculate, staff wonderful and very helpfull. Breakfast was beautiful. Had a three course lunch on one of the days, amazing value for money. Drinks at the rooftop bar were very reasonable. Pool area gorgeous, the pool was warm … bonus. Would Definately recommend this hotel x

Modern, lots of seating areas, great breakfast and central location

Nil

Decor.

No tea spoons by the hot machine to use to make tea.

Everything was amazing. Great facilities, friendly staff, excellent breakfast.

Excellent location and a fantastic hotel

Not enough mirrors in the room

Everything was great.

The only issue we had is the pillows were very poor have two decent pillows on each side of the bed. Also the bathroom being non private is very disturbing. We did not like that aspect of the open-air. That would prevent us from coming back. Breakfast could have more variety

Excellent breakfast and the hotel was in a very good location. Very good staff.

The property was very clean. Staff were welcoming and attentive. It is ideally located for for Santa Catalina. Loved relaxing on the roof terrace.

Was clean and very stylish

The hotel was in a good location, close to all the main sites. The breakfast was very good. We also had the lunch menu of the day which was excellent food and excellent value.

Excellent location, very friendly, helpful staff

Crowd around the pool, breakfast buffet was noisy, unpleasant smell, but very good alternatives nearby

Modern and comfortable with great location and staff were excellent- very friendly and helpful - would definitely recommend this hotel and stay here again.

Everything was great - nothing to call out.