Free cookie consent management tool by TermsFeed

Protur Naisa Palma, Mallorca

Carrer de Simó Ballester, 07011 Palma de Mallorca, Spain. (show on map)

Expert reviews

New York Times review:

“Opened in 2019, the 99-room Protur Naisa Palma Hotel is on a quiet street just outside the old town with an inviting lobby lounge and restaurant, an indoor pool and spa, and a rooftop pool with sun beds and lounge chairs.”

Featured in New York Times’ 36 Hours in Majorca.

Guest rating

This an aggregated customer review rating of Protur Naisa Palma, Mallorca. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 10th in Mallorca

101£90$125¥13250C$97A$97HK$978S$165SFr117¥793kr1031kr755kr973

What guests liked

All you need to know

Located in the heart of Palma, the Protur Naisa Palma is an innovative space especially suited for couples and businessmen. Here, you’ll find pretty much everything to make your stay comfortable. The hotel features a fitness center, a restaurant, a shared lounge, and also a bar. Their 24-hour front desk service offers you help anytime you need it. The modern rooms and suites of Protur Naisa Hotel offer you a relaxing stay with all the necessary amenities such as air-con/heating, Wi-Fi access, smart TV, minibar-fridge, and much more. The rooftop of the hotel features a Sky Bar and an outdoor pool with a terrace where you can chill out with your friends and family. Tired of your monotonous routine? Get a relaxing massage at the property’s Biomar Spa.

The cozy restaurant at the Protur offers delicious cuisine to cater to the needs of all meaty lovers, vegetarians, and vegans. The restaurant offers a buffet breakfast and a varied gourmet lunch menu. Due to being in a central location, there are many popular points of interest nearby, including Palma Yacht Club, Playa Ca’n Pere Antoni, and Pacha Mallorca Nightclub. You can visit these places on foot or get a bicycle from the hotel. They also offer car rental services if you need them. If you are visiting the city, then you must choose this amazing hotel for your stay. Guests always rave about everything this hotel has, especially its courteous staff and spacious rooms to accommodate singles, couples, or even groups.

 

Hotel deals & lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee, so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website, and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

4.5
Becky

24 September 2025

Fabulous

Nice rooftop pool and bar, large bathroom, clean and modern

5.0
Slind

22 September 2025

Very very good experience. Would definitely stay here again

The location. The property was beautifully kept. The staff were friendly and helpful

Wish the bar hours were inconsistent. Some times nice to have a drink when you come late afternoon or have a night cap after coming in from dinner

5.0
Vicki

22 September 2025

Delightful

Beautiful room. Good breakfast. Location was perfect

Rooftop bar closed early. Bartender downstairs mostly unavailable

5.0
Wendy

21 September 2025

Excellent. Can’t wait to return

Really clean, stylish hotel. Great facilities and staff were super helpful . Breakfast was excellent and great location

It was all lovely.

5.0
Liza

21 September 2025

Loved my stay in this lovely hotel!

It was clean, comfortable and has excellent and friendly staff. Great location too!

The breakfast room is a little noisy but that can’t be helped.

4.0
James

21 September 2025

A great spot, enjoyed our stay. Would recommend.

Very cool spot and location was great. Loved the pool and the spa and gym. Staff were awesome and helpful, very friendly. Loved the room too. Couldn’t hear neighbours either.

Nothing to complain about.

4.0
Lisa

19 September 2025

Very good

The hotel was perfectly located near the old town. The roof top pool was a plus.

4.5
Trex

18 September 2025

Friendly hotel in central location

Modern rooms , great breakfast, spa facilities indoor pool . Central location.

4.0
Anne

17 September 2025

Very pleasant

Choice at breakfast was good. I had an omelette twice. Roof Bar a plus

People booking the double canopy beds and leaving them empty for most of the day. You should rent these for half a day only and charge more for a full day.

5.0
Anne

16 September 2025

Great hotel I.the heart of Palma with everything you would want

The hotel was of a high standard with excellent facilities like the roof top pool and spa. The location is only a 5-10 min walk to the centre of the city where there are many bars and restaurants to choose from.

N/A

5.0
Elliott

15 September 2025

Exceptional

Brilliant stay! Lovely breakfast, bike rental was great. Parking available at hotel for the entire stay which was a bonus! Heard mixed reviews about the rooftop pool and lack of sun loungers but we always got a spot anytime we went. Food and cocktails were great at the rooftop bar/restaurant. Would definitely stay again

Nothing. Great stay

5.0
Karyn

15 September 2025

Excellent modern hotel in great location

Excellent location, super clean modern facilities, breakfast buffet superb, enjoyed delicious late lunches too excellent value, quiet comfy room, rooftop pool real bonus to relax in afternoons after sight seeing, friendly helpful staff. Would definitely recommend.

All good

5.0
Debbie

14 September 2025

Well accommodated for a group of 5 ladies all felt safe

Great location, friendly staff and lovely leisure facilities such as roof top bar/pool

Bar area could have a bit more ambience for a night cap

5.0
Seddig

12 September 2025

Awesome

The hotel is conveniently close to the city center and major sights. The property is well maintained and clean, and there’s easy-access private parking for a fee.

Nothing, I’d stay again here

4.5
Constantina

12 September 2025

A great experience from start to finish.

Room on an upper floor was super quiet & larger than we expected for an inner city hotel.

5.0
Rachel

11 September 2025

Perfect city break hotel

Excellent breakfast, service and location.

Nothing it was great!

5.0
Khaled

11 September 2025

Cosy and nice hotel, alot of nearby restaurants and attractions.

The rooms are very nice and super clean. The staff are super helpful and accomodating. A big shoutout to Raol for his patience and support during our stay. Hotel has some nice facilities.

Very limited parking options around the hotel (The hotel does offer parking but was a bit expensive). Other than that, was a very pleasant stay.

5.0
Holder

6 September 2025

Wonderful hotel in a perfect location, extremely friendly staff and spotlessly clean throughout.

From the moment we checked in we were made to feel very welcome. The room on the 3rd floor was large and had both tea making facilities and and a mini fridge. The breakfast was a good mix of both hot and cold food and plenty of choice. The hotel was spotlessly clean throughout and all of the staff so friendly and helpful. There was no noise from either outside of inside ensuring complete rest. The rooftop pool and area was not large but there were enough sun beds for everyone to enjoy. The hotel location was in a side street about 10 minutes from the main shopping areas/bars. Perfect in every way

I cannot praise this hotel too highly. However it's location may not suit some who want sea views and a large garden / swimming pool area but it's position just outside the City wall of Palma make it ideal if that is the priority.

5.0
Samuel

6 September 2025

Lovely modern & clean hotel very close to city centre.

Very clean, modern hotel & good sized room. Staff lovely, welcoming & efficient. Rooftop pool great facility. Very nice breakfast selection.

Nothing.

4.5
Hysh89

3 September 2025

Nice stay! Recommend!

Great location, friendly staff, clean facilities

Not really

5.0
Roland

2 September 2025

Exceptional

Modern, stylish hotel close to city center with parking opportunity. Nice roof-top bar and pool and the staff was also very kind. Wide range of services (e.g. bike rental). Room was also modern and clean, so I can only recommend this hotel, if you want to stay in Palma and enjoy this really nice city.

5.0
Louise

26 August 2025

Fantastic break in this hotel will definitely be coming back

Central location and great breakfast!

Small number of beds on rooftop

4.5
Katerina

26 August 2025

We enjoyed our stay!

Great location, helpful staff, breakfast was very good.

The shower in the bedroom was a little uncomfortable in case you want privacy. But we got used it.

5.0
Maria

26 August 2025

Exceptional

This is the easiest hotel to rate ever! 🫶 We LOVED absolutely all it had to offer us! Location: 11/10 Facilities: 11/10 Beds: 11/10 Comfort in general: 11/10 Staff: 11/10 Breakfast: 15/10 (just outstanding - every day we had different foods to try!) Best of Best! 🫶🫶🫶

5.0
Robyn

24 August 2025

Exceptional stay - hotel was beautiful, spotlessly clean, friendly staff - would definitely recommend and come back agai

Very clean, friendly staff and great location!

The only thing I could think of was that the sunbeds weren’t very comfortable. Other than that the hotel was perfect!

5.0
Ivamar

19 August 2025

Very good and modern hotel

We liked everything.

4.5
Victoria

18 August 2025

Fabulous

Excellent location, beautiful facilities & friendly staff.

4.5
Darnbrough

18 August 2025

Wonderful stay at this hotel

Fantastic location, you can walk to the beach, marina, shops and old town

Bikes we hired were rusty

5.0
Steven

17 August 2025

Exceptional

Very clean, air conditioning great in the hotel lobby and room. The staff were very friendly and helpful. Would highly recommend

Nothing! Was great

4.5
Sharon

17 August 2025

Good quality hotel

Excellent staff - super friendly and very efficient. Very clean. Nice vibe. Spacious room - comfortable bed. Roof top pool very welcome.

View from window not great. Missed not having a balcony in very hot weather. Quiet hotel in the evenings.

4.5
Joanne

16 August 2025

A great couple of days exploring Palma

We liked the location and the rooftop pool. The rooms were good and well presented.

The sunbeds by the pool were in high demand so sometimes couldn’t get one and they weren’t comfortable (very hard)

4.5
Lisa

13 August 2025

Lovely city break

Beautiful hotel. lovely friendly helpful staff, comp welcome drinks, rooms were beautifully decorated , spacious & inviting, beds comfortable - loved the robes & slippers & the sun lounger towel provided. Roof top is very nice, a little walk away to the centre of town. Quiet neighbourhood. Just perfect

5.0
Zanyika

13 August 2025

Exceeded expectations

Modern and clean Great Staff Easy to walk to the center

That you had to pay for a bed at the pool but that wasn’t a deal breaker because there are other options available

4.0
Grant

13 August 2025

Very good

The location is great, easy to walk everywhere. The staff are very helpful and friendly too.

The beds are hard unfortunately and pillows flat and limp!

4.5
Cezary

13 August 2025

Fabulous

Śniadanko, nice crew

5.0
Josh

11 August 2025

Perfectly located hotel, walking distance from the centre with incredibly friendly staff.

The hotel is perfectly located and only 15 minutes from the airport. We hired a car and staff were so helpful assisting in advance of arrival (on the day) to secure a car parking spot, in a secure underground car park. Not only this, I was in contact all over summer trying to organise plans to help in our engagement whilst staying in Palma. The staff on reception were exceptional at communicating throughout and were so nice on arrival, organising flowers for the room and after the engagement, congratulating us on our return. Could not have asked for a better experience at a clean, perfectly located hotel with staff that the company should be proud of. Thank you all again!

4.5
John

7 August 2025

Great hotel well located to explore Palma. Functional rooms, a great breakfast and a sunny but small pool (heated) area.

Great location for exploring Palma

Wifi in room was a bit unreliable at times.

5.0
Alexandra

4 August 2025

Perfect. Would recommend and come back again.

Very thoughtful hotel and service throughout our stay. Perfect location and great amenities. One of the best hotels we’ve stayed at.

N/A

4.5
Nicola

3 August 2025

Great facilities for a city hotel, highly recommend

Great location Spa area was lovely Staff very attentive Nice rooms

A lbir more choice at breakfast

4.0
Agata

1 August 2025

Perfect family-friendly accommodation in Palma

Great locations and very clean.

Rooms were quite small and limited space around the pool. Limited food options around the bar.

5.0
Sarah

31 July 2025

Gorgeous hotel for a stay in Palma

Location was great, staff were lovely, room was great, breakfast was fantastic and rooftop pool was perfect.

5.0
Brittany

31 July 2025

Our stay was short but memorable. This hotel is one of the nicest hotels we have ever stayed in, the staff are lovely an

The facilities of the property were amazing. It was super clean and modern. The staff were lovely and accomodating

Nothing!

4.0
Phoebe

29 July 2025

Very good

Nice newly renovated

Breakfast was average

5.0
Pallavi

29 July 2025

Exceptional

Absolutely love the hotel, the spa and the rooftop pool and bar! The bartender always smiling, ready to provide you with drinks (no matter how hot and strong the sun is). Francesca and Angelica were amazing at the reception. The hotel staff was kind of enough to book a cab for us, and to advise us on our trip. We loved it and will definitely recommend this hotel to all our friends and family! Whenever we visit Palma, we will stay here! The bar also has a great prices for the drinks!

5.0
Renata

29 July 2025

Exceptional

Everything was perfect, staff was exceptional!

4.0
Musaad

24 July 2025

Nice hotel

The receptionist Inma was superb and kind. The location is walking distance to Palma Center

Room noise isolation

4.5
Donna

21 July 2025

Situated in a good location to explore the city centre, a small pool at the hotel was ideal in the exceptional heat.

The location suited us despite being told it was in the business area. It was within very easy walking distance to main attractions in the city centre.

The limited number of sunbeds which were uncomfortable. However Balinese beds were available to hire at €25 per day.

5.0
Noel

21 July 2025

Great location good Breakfast . Great Staff

The cleanliness and the friendliness .

Nothing to report

4.0
Alexandra

21 July 2025

Lovely hotel in a great location

Lovely hotel and nice spacious rooms, staff were all very friendly and welcoming, always happy to help.

Pool area was always so full you couldn't get a seat at all, people were sat on chairs and moving around the various sofas to make them into beds so hardly any shaded room when we went up there.

5.0
Joao

20 July 2025

Exceptional

Great property and service, in line with the pricing point and positioning.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Snack bar
  • - Special diet menus (on request)
  • - Wine/champagne (additional charge)
  • - Fruits (additional charge)
  • - Coffee house on site

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Express check-in/check-out
  • - Tour desk
  • - Luggage storage
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided

Activities

  • - Sauna
  • - Fitness centre
  • - Golf course (within 3 km) (additional charge)
  • - Spa and wellness centre
  • - Massage (additional charge)
  • - Cycling
  • - Indoor pool
  • - Indoor pool (all year)
  • - Public Bath
  • - Beauty Services
  • - Facial treatments
  • - Waxing services
  • - Make up services
  • - Hair treatments
  • - Manicure
  • - Pedicure
  • - Body scrub
  • - Body wrap
  • - Light therapy
  • - Spa facilities
  • - Steam room
  • - Spa lounge/relaxation area
  • - Spa/wellness packages
  • - Massage chair
  • - Fitness
  • - Live sport events (broadcast)
  • - Bicycle rental (additional charge)

Outdoors

  • - Terrace
  • - Outdoor pool
  • - Sun terrace
  • - Outdoor pool (all year)
  • - Outdoor furniture

General

  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Car hire
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area
  • - Vending machine (drinks)
  • - Vending machine (snacks)
  • - Airport shuttle (additional charge)
  • - Shared lounge/TV area

Cleaning services

  • - Laundry (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Entertainment and family services

  • - Baby safety gates

Parking

  • - Parking garage
  • - Electric vehicle charging station
  • - Accessible parking

Accessibility

  • - Wheelchair accessible
  • - Toilet with grab rails
  • - Higher level toilet
  • - Lower bathroom sink

Pool and wellness

  • - Rooftop pool
  • - Heated pool
  • - Pool bar
  • - Shallow end
  • - Sun loungers or beach chairs (additional charge)
  • - Sun umbrellas
  • - Swimming pool
  • - Swimming pool

Transport

  • - Airport pick up (additional charge)
  • - Airport drop off (additional charge)

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Delivered food is securely covered
Check availability 101£90$125¥13250C$97A$97HK$978S$165SFr117¥793kr1031kr755kr973