Protur Naisa Palma, Mallorca
Expert reviews
“Opened in 2019, the 99-room Protur Naisa Palma Hotel is on a quiet street just outside the old town with an inviting lobby lounge and restaurant, an indoor pool and spa, and a rooftop pool with sun beds and lounge chairs.”
Featured in New York Times’ 36 Hours in Majorca.
What guests liked
- Top location
- Friendly staff
- Free Wifi
- Private parking
- Swimming pool
All you need to know
Located in the heart of Palma, the Protur Naisa Palma is an innovative space especially suited for couples and businessmen. Here, you’ll find pretty much everything to make your stay comfortable. The hotel features a fitness center, a restaurant, a shared lounge, and also a bar. Their 24-hour front desk service offers you help anytime you need it. The modern rooms and suites of Protur Naisa Hotel offer you a relaxing stay with all the necessary amenities such as air-con/heating, Wi-Fi access, smart TV, minibar-fridge, and much more. The rooftop of the hotel features a Sky Bar and an outdoor pool with a terrace where you can chill out with your friends and family. Tired of your monotonous routine? Get a relaxing massage at the property’s Biomar Spa.
The cozy restaurant at the Protur offers delicious cuisine to cater to the needs of all meaty lovers, vegetarians, and vegans. The restaurant offers a buffet breakfast and a varied gourmet lunch menu. Due to being in a central location, there are many popular points of interest nearby, including Palma Yacht Club, Playa Ca’n Pere Antoni, and Pacha Mallorca Nightclub. You can visit these places on foot or get a bicycle from the hotel. They also offer car rental services if you need them. If you are visiting the city, then you must choose this amazing hotel for your stay. Guests always rave about everything this hotel has, especially its courteous staff and spacious rooms to accommodate singles, couples, or even groups.
Hotel deals & lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee, so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website, and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
22 September 2025
Very very good experience. Would definitely stay here again
The location. The property was beautifully kept. The staff were friendly and helpful
Wish the bar hours were inconsistent. Some times nice to have a drink when you come late afternoon or have a night cap after coming in from dinner
22 September 2025
Delightful
Beautiful room. Good breakfast. Location was perfect
Rooftop bar closed early. Bartender downstairs mostly unavailable
21 September 2025
Excellent. Can’t wait to return
Really clean, stylish hotel. Great facilities and staff were super helpful . Breakfast was excellent and great location
It was all lovely.
21 September 2025
Loved my stay in this lovely hotel!
It was clean, comfortable and has excellent and friendly staff. Great location too!
The breakfast room is a little noisy but that can’t be helped.
21 September 2025
A great spot, enjoyed our stay. Would recommend.
Very cool spot and location was great. Loved the pool and the spa and gym. Staff were awesome and helpful, very friendly. Loved the room too. Couldn’t hear neighbours either.
Nothing to complain about.
19 September 2025
Very good
The hotel was perfectly located near the old town. The roof top pool was a plus.
18 September 2025
Friendly hotel in central location
Modern rooms , great breakfast, spa facilities indoor pool . Central location.
17 September 2025
Very pleasant
Choice at breakfast was good. I had an omelette twice. Roof Bar a plus
People booking the double canopy beds and leaving them empty for most of the day. You should rent these for half a day only and charge more for a full day.
16 September 2025
Great hotel I.the heart of Palma with everything you would want
The hotel was of a high standard with excellent facilities like the roof top pool and spa. The location is only a 5-10 min walk to the centre of the city where there are many bars and restaurants to choose from.
N/A
15 September 2025
Exceptional
Brilliant stay! Lovely breakfast, bike rental was great. Parking available at hotel for the entire stay which was a bonus! Heard mixed reviews about the rooftop pool and lack of sun loungers but we always got a spot anytime we went. Food and cocktails were great at the rooftop bar/restaurant. Would definitely stay again
Nothing. Great stay
15 September 2025
Excellent modern hotel in great location
Excellent location, super clean modern facilities, breakfast buffet superb, enjoyed delicious late lunches too excellent value, quiet comfy room, rooftop pool real bonus to relax in afternoons after sight seeing, friendly helpful staff. Would definitely recommend.
All good
14 September 2025
Well accommodated for a group of 5 ladies all felt safe
Great location, friendly staff and lovely leisure facilities such as roof top bar/pool
Bar area could have a bit more ambience for a night cap
12 September 2025
Awesome
The hotel is conveniently close to the city center and major sights. The property is well maintained and clean, and there’s easy-access private parking for a fee.
Nothing, I’d stay again here
12 September 2025
A great experience from start to finish.
Room on an upper floor was super quiet & larger than we expected for an inner city hotel.
11 September 2025
Perfect city break hotel
Excellent breakfast, service and location.
Nothing it was great!
11 September 2025
Cosy and nice hotel, alot of nearby restaurants and attractions.
The rooms are very nice and super clean. The staff are super helpful and accomodating. A big shoutout to Raol for his patience and support during our stay. Hotel has some nice facilities.
Very limited parking options around the hotel (The hotel does offer parking but was a bit expensive). Other than that, was a very pleasant stay.
6 September 2025
Wonderful hotel in a perfect location, extremely friendly staff and spotlessly clean throughout.
From the moment we checked in we were made to feel very welcome. The room on the 3rd floor was large and had both tea making facilities and and a mini fridge. The breakfast was a good mix of both hot and cold food and plenty of choice. The hotel was spotlessly clean throughout and all of the staff so friendly and helpful. There was no noise from either outside of inside ensuring complete rest. The rooftop pool and area was not large but there were enough sun beds for everyone to enjoy. The hotel location was in a side street about 10 minutes from the main shopping areas/bars. Perfect in every way
I cannot praise this hotel too highly. However it's location may not suit some who want sea views and a large garden / swimming pool area but it's position just outside the City wall of Palma make it ideal if that is the priority.
6 September 2025
Lovely modern & clean hotel very close to city centre.
Very clean, modern hotel & good sized room. Staff lovely, welcoming & efficient. Rooftop pool great facility. Very nice breakfast selection.
Nothing.
3 September 2025
Nice stay! Recommend!
Great location, friendly staff, clean facilities
Not really
2 September 2025
Exceptional
Modern, stylish hotel close to city center with parking opportunity. Nice roof-top bar and pool and the staff was also very kind. Wide range of services (e.g. bike rental). Room was also modern and clean, so I can only recommend this hotel, if you want to stay in Palma and enjoy this really nice city.
26 August 2025
Fantastic break in this hotel will definitely be coming back
Central location and great breakfast!
Small number of beds on rooftop
26 August 2025
We enjoyed our stay!
Great location, helpful staff, breakfast was very good.
The shower in the bedroom was a little uncomfortable in case you want privacy. But we got used it.
26 August 2025
Exceptional
This is the easiest hotel to rate ever! 🫶 We LOVED absolutely all it had to offer us! Location: 11/10 Facilities: 11/10 Beds: 11/10 Comfort in general: 11/10 Staff: 11/10 Breakfast: 15/10 (just outstanding - every day we had different foods to try!) Best of Best! 🫶🫶🫶
24 August 2025
Exceptional stay - hotel was beautiful, spotlessly clean, friendly staff - would definitely recommend and come back agai
Very clean, friendly staff and great location!
The only thing I could think of was that the sunbeds weren’t very comfortable. Other than that the hotel was perfect!
19 August 2025
Very good and modern hotel
We liked everything.
18 August 2025
Fabulous
Excellent location, beautiful facilities & friendly staff.
18 August 2025
Wonderful stay at this hotel
Fantastic location, you can walk to the beach, marina, shops and old town
Bikes we hired were rusty
17 August 2025
Exceptional
Very clean, air conditioning great in the hotel lobby and room. The staff were very friendly and helpful. Would highly recommend
Nothing! Was great
17 August 2025
Good quality hotel
Excellent staff - super friendly and very efficient. Very clean. Nice vibe. Spacious room - comfortable bed. Roof top pool very welcome.
View from window not great. Missed not having a balcony in very hot weather. Quiet hotel in the evenings.
16 August 2025
A great couple of days exploring Palma
We liked the location and the rooftop pool. The rooms were good and well presented.
The sunbeds by the pool were in high demand so sometimes couldn’t get one and they weren’t comfortable (very hard)
13 August 2025
Lovely city break
Beautiful hotel. lovely friendly helpful staff, comp welcome drinks, rooms were beautifully decorated , spacious & inviting, beds comfortable - loved the robes & slippers & the sun lounger towel provided. Roof top is very nice, a little walk away to the centre of town. Quiet neighbourhood. Just perfect
13 August 2025
Exceeded expectations
Modern and clean Great Staff Easy to walk to the center
That you had to pay for a bed at the pool but that wasn’t a deal breaker because there are other options available
13 August 2025
Very good
The location is great, easy to walk everywhere. The staff are very helpful and friendly too.
The beds are hard unfortunately and pillows flat and limp!
13 August 2025
Fabulous
Śniadanko, nice crew
11 August 2025
Perfectly located hotel, walking distance from the centre with incredibly friendly staff.
The hotel is perfectly located and only 15 minutes from the airport. We hired a car and staff were so helpful assisting in advance of arrival (on the day) to secure a car parking spot, in a secure underground car park. Not only this, I was in contact all over summer trying to organise plans to help in our engagement whilst staying in Palma. The staff on reception were exceptional at communicating throughout and were so nice on arrival, organising flowers for the room and after the engagement, congratulating us on our return. Could not have asked for a better experience at a clean, perfectly located hotel with staff that the company should be proud of. Thank you all again!
7 August 2025
Great hotel well located to explore Palma. Functional rooms, a great breakfast and a sunny but small pool (heated) area.
Great location for exploring Palma
Wifi in room was a bit unreliable at times.
4 August 2025
Perfect. Would recommend and come back again.
Very thoughtful hotel and service throughout our stay. Perfect location and great amenities. One of the best hotels we’ve stayed at.
N/A
3 August 2025
Great facilities for a city hotel, highly recommend
Great location Spa area was lovely Staff very attentive Nice rooms
A lbir more choice at breakfast
1 August 2025
Perfect family-friendly accommodation in Palma
Great locations and very clean.
Rooms were quite small and limited space around the pool. Limited food options around the bar.
31 July 2025
Gorgeous hotel for a stay in Palma
Location was great, staff were lovely, room was great, breakfast was fantastic and rooftop pool was perfect.
31 July 2025
Our stay was short but memorable. This hotel is one of the nicest hotels we have ever stayed in, the staff are lovely an
The facilities of the property were amazing. It was super clean and modern. The staff were lovely and accomodating
Nothing!
29 July 2025
Very good
Nice newly renovated
Breakfast was average
29 July 2025
Exceptional
Absolutely love the hotel, the spa and the rooftop pool and bar! The bartender always smiling, ready to provide you with drinks (no matter how hot and strong the sun is). Francesca and Angelica were amazing at the reception. The hotel staff was kind of enough to book a cab for us, and to advise us on our trip. We loved it and will definitely recommend this hotel to all our friends and family! Whenever we visit Palma, we will stay here! The bar also has a great prices for the drinks!
29 July 2025
Exceptional
Everything was perfect, staff was exceptional!
24 July 2025
Nice hotel
The receptionist Inma was superb and kind. The location is walking distance to Palma Center
Room noise isolation
21 July 2025
Situated in a good location to explore the city centre, a small pool at the hotel was ideal in the exceptional heat.
The location suited us despite being told it was in the business area. It was within very easy walking distance to main attractions in the city centre.
The limited number of sunbeds which were uncomfortable. However Balinese beds were available to hire at €25 per day.
21 July 2025
Great location good Breakfast . Great Staff
The cleanliness and the friendliness .
Nothing to report
21 July 2025
Lovely hotel in a great location
Lovely hotel and nice spacious rooms, staff were all very friendly and welcoming, always happy to help.
Pool area was always so full you couldn't get a seat at all, people were sat on chairs and moving around the various sofas to make them into beds so hardly any shaded room when we went up there.
20 July 2025
Exceptional
Great property and service, in line with the pricing point and positioning.
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Snack bar
- - Special diet menus (on request)
- - Wine/champagne (additional charge)
- - Fruits (additional charge)
- - Coffee house on site
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Tour desk
- - Luggage storage
- - Concierge service
- - Private check-in/check-out
- - Invoice provided
Activities
- - Sauna
- - Fitness centre
- - Golf course (within 3 km) (additional charge)
- - Spa and wellness centre
- - Massage (additional charge)
- - Cycling
- - Indoor pool
- - Indoor pool (all year)
- - Public Bath
- - Beauty Services
- - Facial treatments
- - Waxing services
- - Make up services
- - Hair treatments
- - Manicure
- - Pedicure
- - Body scrub
- - Body wrap
- - Light therapy
- - Spa facilities
- - Steam room
- - Spa lounge/relaxation area
- - Spa/wellness packages
- - Massage chair
- - Fitness
- - Live sport events (broadcast)
- - Bicycle rental (additional charge)
Outdoors
- - Terrace
- - Outdoor pool
- - Sun terrace
- - Outdoor pool (all year)
- - Outdoor furniture
General
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Car hire
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Designated smoking area
- - Vending machine (drinks)
- - Vending machine (snacks)
- - Airport shuttle (additional charge)
- - Shared lounge/TV area
Cleaning services
- - Laundry (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Entertainment and family services
- - Baby safety gates
Parking
- - Parking garage
- - Electric vehicle charging station
- - Accessible parking
Accessibility
- - Wheelchair accessible
- - Toilet with grab rails
- - Higher level toilet
- - Lower bathroom sink
Pool and wellness
- - Rooftop pool
- - Heated pool
- - Pool bar
- - Shallow end
- - Sun loungers or beach chairs (additional charge)
- - Sun umbrellas
- - Swimming pool
- - Swimming pool
Transport
- - Airport pick up (additional charge)
- - Airport drop off (additional charge)
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
- - Delivered food is securely covered

More photos

24 September 2025
Fabulous