Protur Naisa Palma, Mallorca

Very friendly and helpful staff. Various, healthy, delicious breakfast. The room was beautiful- liked the window very much: it was nice sitting on the bench, reading and watching people at the street.

Staff were excellent as were the facilities - spa etc

Outside pool not heated

Great location, modern vibe, rich breakfast, very friendly staff, clean room and great room service

Doors to rooms are are paperthin – could hear everything from the floor, spa: sauna and steam bath are outdated and not in their best shape (door broken, not really hot, some buttons did not work properly), noise from the street was quite loud (had a room in 4th floor)

the pool, the room, the cleaniness, the saunas

the gym was rather lacking equipment, but we appreciated it nonetheless

Such a lovely hotel, comfortable beds, great breakfast, best location and as a cherry on the cake the most wonderful staff. We celebrated my sisters 50th and we got bubbles for breakfast, such a nice gesture. I’ve stayed at a lot of hotels and this is actually the best one. There wasn’t anything the staff couldn’t assist with. My biggest recommendations and you will not go wrong with this choice.

Not applicable

We stayed only one night, but found this to be a very comfortable hotel in a quiet part of Palma. It's within walking distance of the cathedral and other attractions. The staff were particularly helpful.

Television programmes choice was poor for British travellers.

Friendly staff, brilliant location.

The lifts were a bit confusing

The hotel was perfect, super clean and the staff and breakfast were great, spa was lovely as was the rooftop pool and terrace, and also such a great location.

The spa was such a nice treat after a long days traveling!

Everything was perfect The positive vibes of the front desk staff and their eagerness to extend help affected positively our mood and enjoyment. Special thanks Ms. Abril.

Location, spa and breakfast. Very nice and helpful staff.

Not for family

Super location with Santa Catalina right on your doorstep. The staff were helpful and friendly. Solid breakfast.

The office windows made our room feel drab, businesslike and functional, so not a place for lounging in.

Amenities and staff are amazing 10/10 recommend

Fantastic location, super clean and comfortable with all the amenities required. We were on a cycling break and having the secure bike parking area was fantastic

No way of drying damp clothes , the heated panel/ floor in the bathroom did not work. Some of the elements of the dos did not work and were in need of maintenance

Friendly, welcoming staff. Room very modern, bed was super comfy and very quiet. Best shower in a hotel I've ever had. Breakfast was great with lots to choose from, and presented beautifully.

The staff was very friendly and attentive. They were always very nice and always greeted us with a smile. The hotel was amazing and the room was just perfect. Everything was very nice, comfortable and the breakfast was delicious. There were a lot of options to eat. Definitely would recommend and definitely will stay again when I come back to Palma! Loved everything!

Great accommodation experience! The hotel’s location is perfect for exploring Palma, with restaurants, the old town, and the beach all within walking distance. The rooftop terrace, gym, and sauna were fantastic additions to the stay. It was also convenient for day trips by bike, jogging, and remote work.

Good business hotel in a good area near the old city and Santa Catalina. Good breakfast, very friendly staff. Beds were good, nice pool area. All of this for a decent price.

Clean & modern

Nothing

The room was lovely and spacious. Very modern. The staff were very friendly and I loved the gym and spa area with the steam room and sauna. I would definitely go back.

Nothing

Modern & functional

Exceptionally pleasant and helpful staff.

Spa, rooftop pool, room

Luxurious

Bar closed too early - 10.30 should be 11pm Roof top bar being closed No food (bar snacks) available after 4pm

Fantastic spot to stay in Palma, we made most use of the spa/sauna and gym. The room was comfortable and clean. The staff were all lovely, they offer a free drink pass. The breakfast buffet was great too.

Staff couldn't help you enough and were so friendly! The location is amazing, perfect distance to walk to the centre of Palma in 10 mins. Facilities were great and everywhere was spotless. The breakfast had lots of choice and catered for all tastes. Would definitely stay here again.

The beds were hard and uncomfortable, but if you like a hard mattress then they'll be fine. Also, I am a light sleeper and could hear next doors/underneath so I don't think the soundproofing is too great. I am fussy about noise when I sleep though so this will only be a problem if you're the same.

Good location just a short walk from city centre. Close to police station so felt safe. Room was cleaned daily and bed was big and comfortable. Breakfast was amazing! We didn’t have breakfast on our reservation so we paid for it two days in a row it was that good.

Room didn’t have streaming services or chrome cast so we had to watch cable channels. Also (was fine for us) but the bathroom was a lot of glass and a minimal door so if you weren’t a couple privacy could be an issue.

Friendly staff. Excellent facilities

Friendly, professional reception staff. Rooftop pool area and location very good. Very clean in all areas with cleaning staff very discreet.

The bed was uncomfortable; if you want a hard mattress then you might think it ok. We were told at reception that bar food could be ordered until late evening, in reality the kitchen closed at 4pm.

The staff were exceptional

Our initial room was near the back of the hotel and was exposed to some very noisy guests, which is no fault of the hotel, more inconsiderate people. The reception team were very sympathetic and offeeed us a room change as a solution, which was great!

Fantastic localization. High quality od service, nice and helpful staff, awesome breakfasts.

Everything was superb. No complaints.

Very trendy hotel, the decor was lovely and modern and all facilities were very clean. The rooftop pool and bar area was great, as was the indoor spa facility; the pool/sauna/steam were great to have to relax in before heading out! Really good breakfast buffet too.

The only negative was that the bed was particularly firm, with the pillows being way too light and soft. That's all!

Great choice. Good quality.

Later checkout time

Cellar with gym and spa and then roof top with sun all day. Great breakfast.

Loved the hotel and everything about it , bonus that a delicious breakfast was served till 11.00 ! Just one improvement would be an expresso coffee machine in the room

kettle and sachets of tea and coffee. It’s normal for a hotel of this standard to have a coffee machine .

Best thing was hotel was clean. Staff was really nice. Location was excellent. We love city vibes so it was perfect for us.

Great location and amenities.

A professionally managed hotel. Many restaurants around with a supermarket nearby. The city centre, where the train station and bus terminal are, is within walking distance. The decors is nice and the buffet breakfast is delicious. The room is very quiet and the staff at the reception are very well-trained and served clients well.

Nothing.

Room was great value, location is very central and the pool area is great!

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Beyond amazing. Location on the doorstep of the city for shopping and a wide range of restaurants. Staff were so helpful. Spa was very relaxing. This will be our go-to hotel for every visit. Literally nothing I would change.

Nothing at all

Classy modern hotel with excellent facilities and friendly staff

No problems at all

The property was fantastic for a short city stay. The amenities were great- both the roof deck and spa pools and a very well equipped gym Rooms were large, comfortable and well appointed. Would highly recommend. Also. The staff were just lovely

Nothing

Great hotel right on the divide of the old town and the developing area. Great room.with plenty of space for two and a great shower. Bar area and pool.on roof gave space for a break from walking the sights ( and bars)

Only fault for me was breakfast. Great food selection and service, but at peak times it hard to find a table. My ad ice have a early or late breakfast. We would happily go again. I didn't play golf but lads who.were there said it was good.spot for the courses as central.and next ro taxi company foe.tansfers. Taxi fromaiprport to hotel cost us €20

The room was great, checked daily. Brilliant shower, very comfortable bed. Exceptionally helpful and pleasant staff. Lift was a bit awkward, having to wave key, press button, wave key again etc. However i understand the security involved.

The breakfast setup and choice was amazing, catering for anything that anyone could want. My only criticism of the hotel in any way was the hot food section of the breakfast. Invariably it was luke warm to cold within a few moments, not helped by the cold plates the food was put on.

Beautiful property. Clean. Lots of choice at breakfast. Good location on the bus route from the airport. Very modern. Nice distance away from the centre but close enough to be able to walk into town each night.

Try not to stay at the lift end of the corridor as the walls are very thin and could hear the ping of the elevator all the time at night I bought ear plugs. View unfortunately was of a brick wall but it is a city hotel. We arrived so late we just stuck with it. Some instructions in the room would help about the window shutters which wouldn’t open as it was linked to the bathroom window so had to go to reception.

I liked everything about this hotel. The staff were amazing, always had a smile on their faces, they were very knowledgeable and always happy to assist. The hotel itself was very central and easy to venture out on foot. The water in the pool was warm. Breakfast was amazing, a great selection. We had a late flight out of Palma, hotel were happy to mind our cases, and also let us use their facilities and have a shower at the end of the day. Top service. It was a little expensive if you are using Australian dollars, however very worth every euro! I would stay there again!! Well done!!!

Happy with everything.

Great clean hotel with everything we needed. The staff were very friendly and the breakfast was quite good.

Whilst there is a rooftop there are no nice views from there and there aren't many options for part shade or sun (I like sun and my partner likes shade so we had to sit separately). If you want to stay in the heart of town I recommend staying in 'Centro', however this was a good spot for us and an easy walk still to the livelier streets.

Such a calm and relaxing hotel. Very clean and modern.

Not much I didn't like.

The room is really big, the breakfast is great (a lot of options) and the hotel is situated very close to the ciry center.

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