Grand Lapa, Macau

Staff courtesy and good food at Thai restaurant

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The staff were and alwsys are so professional and caring! Great job. Thanks for the welcome. And late check out, which was complimentary

Very nice hotel great location, very comfortabl, very good service

Bar not open on monday

Classy design and deco

Location is a bit off the main tourist area but not by much; about 15 minutes walk to the city center

Lovely hotel with exceptional staff

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Very clean room. Very spacious as well.

Check-in time was a bit late but not a big deal.

Like the room. Housekeeping excellent

Suites are well appointed with good facilities for drinks.

I went there with 4 other women for a girls' weekend and had a great time! Breakfast was great, there was a nice bar, and rooms were very comfortable.

The spa was overpriced so we didn't have a chance to enjoy it.

Everything was great! If I were to be a bit picky, I would suggest enhancing the coffee offer at breakfast in the morning. However, there are plenty of options available around the hotel.

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I was attracted to the fact that it’s not a casino hotel and truly impressed by the ambience and tranquility. The room and toilet is impressively clean, well equipped for a comfortable and luxurious stay. Love the coffee machine in the room! It’s nice to retreat to the pool resort area after a tiring day of out. The location is great. We enjoyed walking around the local residential areas behind the hotel.

2 of our rooms were not ready at check in time. Otherwise all is good.

The reception team were very kind & sweet I had such very good time I’ll come next time to same hotel it’s recommended

No comments

Clean room and comfortable beds. Great location.

Breakfast options are same choices daily.

The staff were all excellent! So much grateful because the environment itself from the lobby,the cafe up to the room was totally awesome. A mom like me who has a child with special needs,sometimes I tend to asked like heating up the milk since he has a difficulty eating,and yet the staff helped me a lot which I was so much grateful. It was indeed a safe environment for him since we do not want some any chaos or too much crowd unlike with some hotels. They are all helpful and I can recommend this hotel so much.

The staff’s service was excellent.

Mixed up my reservation with my cousin’s who have my same last name who checked in half an hour before I did.

Staff very friendly and helpfuk

Bathroom ceiling higher😊😊

Artyzen is always our go-to option whenever we visit Macao. There is always something new provided in the hotel room which shows the hotel is keeping up with the customer’s needs. Very impressive! The location is excellent! Easy to reach to any part of the city, especially to those who enjoy their walks!

Room and location

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I have been a loyal guest at this hotel for over 10 years, and it never fails to impress. The breakfast selection is exquisite, offering a perfect blend of Western and Asian cuisines, all impeccably prepared and delicious. What truly sets this hotel apart is its timeless elegance and superior service. The staff are consistently polite, courteous, and professional. It’s always a pleasure to see familiar faces—unlike other hotels that experience high staff turnover. Their warm welcome and attention to detail make each stay truly special. The hotel exudes an understated, upper-class sophistication. The rooms are tastefully and elegantly decorated, providing both comfort and luxury. The pool is meticulously maintained, adding to the serene and refined atmosphere. This is not the type of property frequented by large tour groups, which ensures a tranquil and exclusive environment. Every detail, from the ambiance to the service, speaks of class and quality. This hotel remains my top choice, and I look forward to returning time and time again.

Nothing I don’t like ☺️

Everything

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Room was very clean. The breakfast and breakfast room was excellent. No time to try the pool or tennis courts but they looked excellent.

I would have liked some fresh milk in the room fridge and more english breakfast tea. Also some free bottles of water in the room please.

This is a smaller 5 star hotel outside the crazy big hotel zone with the huge hotels. A nice human scale hotel, with a great pool area to relax. The rooms are a bit dated but some have a balcony with good views over the area. Good breakfast and overall OK.

The rooms are not cleaned very well. Lots of dust, especially bathroom outdated and not clean.

I liked the service n hotel facilities and the housekeeping svc staffs were friendly n prompt.

One thing..i dun like. The pillows were all too soft!! No neck support at all. Sink upon weight n ultimately flat...u call tia pillow? Basic usage for pillow is not even the standard type.

One of the best hotels that I have stayed. My child also loved this hotel! All the staffs were very nice and kind. The foods at breakfast were very delicious! And I really loved that the room condition was also great!

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Location, staff, cleanliness was amazing. Staff was helpful, breakfast was wonderful. New year event also well organized.

I reserved a dinner for New year event, however I didn’t inform that there was a VIP table for count down party. For me it’s ridiculous to make classification between a people and it was done by one of the useless event manager. I complained but answer was a typical.

Excellent location...excellent customer service

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Excellent stay

The staff is extremely helpful & friendly. The room is clean & comfortable, also the location is strategic & convenient!

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Service was very good - they attended to our needs promptly and joyfully. Location was also very good, with a direct bus to all the places we needed to go

The room we initially had was smelly, but they immediately gave us a different room when we told the counter about it

Clean and new.

NOthing much in the surrounding.

The a la carte meal was very nice. The breakfast buffet however was not good at all. More vegetarian options also need to be available.

Breakfast

Excellent hotel, clean and friendly and not busy. Staff were really friendly and I loved all the attention to details. I have stayed in many top hotels and I would rate this one as one of the best and better then top hotels

Could not find a fault

Beautiful breakfast room and lovely food, comfortable very large bed. swimming pool and spa was a lovely oasis in the city. An all around great experience.

All great 👍

Great room Very comfortable bed and pillows Wonderful friendly service

We like the hotel, the room, the location and the staff.

Nothing special to say here

The room is very comfortable and staff friendly & helpful

Overall classy design & nice pool area.

Furnishings slight outdated.

pool opening time u til 10pm

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Sounds from neighbouring rooms or above - but there was noise at night

Breakfast. The choice was ok, but the execution and taste very poor

We loved the resort facilities and the room was fantastic for our family of 5. The food at all the restaurants and room service was delicious.

Service was excellent, friendly and helpful in all departments and the hotel offers very good value. It's also on a pleasantly human scale compared to many other Macau hotels. Room was spacious, clean and comfortable, bed was fine. Nice to have enough hangers, so often not the case. Bathroom was extremely well laid out, very good shower and for once enough towel rails (something I often find lacking). Location is ideal if you're attending an event at the Cultural Centre, 10 minutes walk away, but less practical for the Cotai Strip or the historic centre of Macau, when you would need transport. However, I had no problem getting taxis to and from the hotel and the hotel is right next door to the Sands, where there is a taxi stand or you can pick up free shuttle buses to Cotai or the ferry terminal. The pool is nice and is open long hours. Breakfast at the Bela Vista has a big selection but is probably best for Chinese food, although coffee is good (there are machines so you can get your own), there's an egg station and nice bacon. Unfortunately, bakery was below par and juice was so diluted it was undrinkable. A shame as details like this lower the standard. On the other hand, in the evening the same restaurant does very good Portuguese food, authentic (the chef is from Portugal) and good value.

As above, some issues with the breakfast. I was there during one of the busiest weekends of the year which didn't help and the staff deserve kudos for staying so professional when under so much pressure.. The room is a little old fashioned, which personally I am fine with but might not suit everyone. If you want something ultra-modern, there are plenty of other options in Macau. The only problems I had were with the air conditioning controls, which were quite complicated (instructions would be helpful) and it must be said that you can definitely hear people in the room next door and in the corridor, quite typical of older hotels (the Grand Lapa was originally the Mandarin before the Mandarin moved to its new Macau location, so it has a long history). I had no major problems with this but if you were unlucky with your neighbours, it could become a nuisance.

The staff were very helpful and friendly. The pool was great!

location is nice! price is fair. Staffs are very helpful and passionate! It’s a birthday celebration trip, staffs are friendly and welcoming! that little special birthday cake is tasty!

found one of towel that have brown stains on it.

Location, cleanliness, all staff very helpful and professional. Over all I am very happy to choose the Artysan for my stay in Macau

Honestly I can’t point anything

The helpfulness and cheerfulness of staff; the large "Resort" area is a highlight - with a decent gym, lush landscaped pool and tennis courts. The Portuguese / international menu at the coffee shop was mostly great.

A direct-to-door shuttle bus from HK ferry terminal; a pity there are almost no restaurants within a 10-minute walk nearby.

Big, spacious hotel room. Nice bar for drinks and a delicious Chinese restaurant!

Very close to ferry port Easy access to shuttles buses that take you to the other hotels

Nothing - was amazing

The water pressure for the shower is great. Bed is comfortable and room is spacious.

Location.

We had a wonderful stay at the hotel! The rooms were clean and well-maintained, making for a comfortable and enjoyable experience. The swimming pool provided a relaxing atmosphere. I was particularly impressed by the high-quality dining options available at the restaurants.

We had to wait until after 4 PM for our room to be ready, which was a bit disappointing. Additionally, we were surprised to find that we had to pay for drinks by the pool immediately, as we weren't prepared to bring money with us. It would be helpful if guests were informed about this policy in advance.

Room not ready at check in time