Grand Lapa, Macau

The helpfulness and cheerfulness of staff; the large "Resort" area is a highlight - with a decent gym, lush landscaped pool and tennis courts. The Portuguese / international menu at the coffee shop was mostly great.

A direct-to-door shuttle bus from HK ferry terminal; a pity there are almost no restaurants within a 10-minute walk nearby.

Big, spacious hotel room. Nice bar for drinks and a delicious Chinese restaurant!

Very close to ferry port Easy access to shuttles buses that take you to the other hotels

Nothing - was amazing

The water pressure for the shower is great. Bed is comfortable and room is spacious.

Location.

We had a wonderful stay at the hotel! The rooms were clean and well-maintained, making for a comfortable and enjoyable experience. The swimming pool provided a relaxing atmosphere. I was particularly impressed by the high-quality dining options available at the restaurants.

We had to wait until after 4 PM for our room to be ready, which was a bit disappointing. Additionally, we were surprised to find that we had to pay for drinks by the pool immediately, as we weren't prepared to bring money with us. It would be helpful if guests were informed about this policy in advance.

Room not ready at check in time

very good hotel for short trips

the swimming pool is across the street

Hotel arrangements is good. Staffs are helpful especially front desk staff Amber. We had great time.

Amazing service from all members of staff. All of them went out of their way to make my stay perfect. The friendliest staff of any hotel in Macau and I have been to a lot of hotels.

Exceptional Staff! Special mention to Ariel, Freddie and Kevin. They are professional, accommodating and helpful. Breakfast buffet was awesome!

The beds and pillows are extremely comfortable. The pool is great and the location is very convenient. The staff are always very friendly and helpful. Our suite had two balconies with a great view. We were given plenty of water in glass bottles in the room which was really good.

I really enjoyed my stay here again. This is the third time I have stayed here and it did not disappoint. I tried the Thai restaurant this time and the food was fabulous. The pool was wonderful and wasn't too busy so it was relaxing. The beds were super comfortable! I also used the spa facilities, which I would highly recommend.

I don't have anything negative to say actually. Everything was great during our stay.

Excellent

Taxi service to the Macau outer ferry port is not good: it is close to the hotel. But luggage carriage needs a taxi assist.

Great location close to the ferry and the huge playground

The staff were really exceptional, very friendly, helpful and genuine.

The room service food was ok, could have been better.

The room was spacious and has the facilities I needed

N/A

It's a very good hotel if you were in Macau with children in your family, especially if you wanted to stay away from the casinos. The two bedroom suite was an excellent choice for our family of four. The facade of the main building looked outdated, but the interior of the hotel and the rooms must have been recently renovated. So it deserved it's five star status.

Although it's close, but the hotel didn't provide any mode of transportation from Macau Port

Location from Hong Kong Ferry

The weather!! Ha ha All was great

Comfortable rooms and very close to outer ferry terminal. Pool was wonderful.

Beverage service at pool could start a little earlier.

Good facilities excellent for relaxation

Level of English Helpfulness of staff No casino

Great pool and restaurant; away from main casino area

Room amenities

Excellent rooms, very comfortable beds after a long day of walking. Hospitable staff at front desk and the cafe. The cafe food quality was excellent. As a family hotel it’s great with a good pool and jacuzzi.

Nothing

The staffs are very helpful and supportive. Above my expectations.

Large rooms, very comfortable bed with pillow menu , renovated bathrooms

Nothing it was fabulous