Kimpton Hotel Wilshire, Los Angeles

Location

Wifi in room didn’t work due to poor bandwidth. Ended up in a wheelchair accessible room which had a disappointing bathroom experience.

The staff were very friendly.

The amenities here? A disappointment. No coffee machine in the room. Communal coffee was cold in the carafe on the 2nd floor. No gym. Our room wasn't cleaned at any point during our stay. The restaurant is passable but comically expensive relative to the $15/day credit you receive. "Luxury" mini bar options for truly, truly ridiculous prices. Two of three nights we weren't allowed on the rooftop/pool access because it was booked for private events. You sort of come away from it wondering what it was that you paid for. And it all felt very cash grabby. Of course these things, taken individually, are maybe minor/forgivable offenses - but you expect more/better from a "4-star hotel."

Very upscale decor, very comfortable bed, very big bathroom with both a tub and shower.

That area of Wilshire Blvd has a lot of homeless encampments on the sidewalk, which my daughter and I had to walk past on our way to museum. Hardly the hotel's fault, just the reality of things in LA.

loved the location. i selected the hotel based on the location and it turned out better than i thought. staff was always friendly and helpful

coffee machine didn't work

The room setup was nice, the patio onto the room gave lots of room. Didn't even use the patio much. Hallways always smelled like flowers. Rooftop restaurant was beautiful and amazing service all over hotel.

You pay for your great location, so it was a bit pricey. There is always an extra line to add tip for LA restaurants like this one,but close to 20% is always already charged, not obvious in the bill. So often you unknowingly add more tip. Lucky a server circled the included tip part to show us, or we wouldn't have realized as early as we did.

Staff was pleasant, roof top restaurant was nice.

Parking is terrible. No coffee maker or microwave

David at the front desk was absolutely wonderful! The rooftop has great views (nice to have breakfast/ coffee up there).

Was really nice , nice front desk staff

Breakfast is now served up on the rooftop by the pool. We had stayed in this hotel several times in the past, and there wasn't breakfast before. This made it hugely convenient for us, and we really liked the spread that was served.

Wry well presented hotel, cheery and attentive staff, love the rooftop restaurant / bar

Doesn’t have a fitness centre onsite (but is affiliated with a local offsite gym - LA fitness)

We were looking for a hotel that would be close enough to Beverly Hills area to walk. The hotel has great facilities and is family friendly. The rooftop where we had breakfast was simply great and the food was super good.

Nothing

Carolina was so kind and accommodating to us she deserves a raise! She personally followed up with us regarding our issues The staff overall were very kind Colin at the rooftop bar was so nice too

Door was broken Carpet was wet Wifi did not even work Area was not good a lot of homeless people and sketchy people outside Valet was too expensive

Absolutely nothing it was the worst hotel ever

The staff was rude , the housekeepers are noisy. ,The beds are uncomfortable, and they don’t care about you as a guest do not stay at this hotel. They have a manager name Cesar, who is unprofessional and will make your stay miserable

Location was strategic within the Miracle Mile in LA. Roof restaurant with swimming pool and a view was fantastic. Availability of parking (and parking package) was a bonus.

Choice of dishes at the restaurant and for breakfast could be improved

clean and modern, good location, staff friendly, rooftop great

not much, overall great

Very dog friendly. That one fact was the deciding reason for staying here. The location was within walking distance of the building in which we had an interview for our visas. The neighborhood behind the hotel was beautiful & provided wonderful walks for our dog. Rooftop restaurant is a nice setting. Valet parking is very convenient though somewhat expensive ($45/night). Easy walk (12 minutes) to 3d street restaurants. Staff very friendly & helpful; they provided contact lens solution when I forgot mine.

The entrance is somewhat obscured from Wilshire Blvd. Once around the block to find the garage entrance. Rooftop pool is very small & shallow; not suitable for swimming.

Restaurant serve deliscious food Room was clean n bed comfortable Bathroom n shower clean Toilet little too small Deco wws kool n hip

Smells n hallway would be better … need fresh scent

Excellent location and loved the rooftop pool and dinning.

The staff team was very nice and very friendly

I like the size of the room. It’s very big and comfortable. Also, the mattress is most comfortable.

clean and amazingly comfy bed and great roof terrace.

shower in very high bath - you have to clamber I. and shower temp not great, all minor issues though

So clean and the rooms very comfortable

My reservation was switched to another hotel at the last minute. I lost the desired location and amenities which caused me extra travel and time lost.

Being moved to another hotel against my wishes.

The coffee and food were great.

I called the front desk 5 times within 4 hours to get more towels, a blanket and pillows for the sofa bed. I prepaid for my room and I was charged again for the room the day after I left.

good bathroom

bed mattress felt cheap for a hotel and i dont think the overall stay was worth the price

location

I booked a queen terrace room and when I arrived at 4 pm I was told it wasn’t ready ( checkin is 3) they said they would refund the difference if I took a double room . after many calls and emails and being sent between booking .com and the hotel I still dont have a refund 6 weeks later . plus I seem to have been charged for $17 for something ????

small and quiet

our room had a very strong marijuana smell and our 6 year old son has asthma. We opened windows as best as possible, however no room swap available.

stayed in 3 different places and this one ticked all the boxes

nothing

Great location, close to a variety of activities, shopping and dining

Pool was amazing, staff is super friendly. Next time I'm in LA I want to stay here again. Amazing spot!

Friendly welcome, upgrade, great facilities (coffee lounge, rooftop restaurant, well located), great service from happy staff. Affiliation with nearby Maywether boxing gym novel idea.

That I only stayed one night.

Spacious and Clean. Convenient location. 24 hour coffee. View of Hollywood sign.

No hot water for coffee in the room. But there is in 2nd floor common area. So it is ok.

the roof terrace is really fantastic. the room was a good size. Staff were pleasant and helpful.

the fridge in my room made a noise. fridge. room. noise.

The roof top pool and restaurant were amazing, great staff and the view was perfect.

The reception staff were not very helpful. We were 25 mins early but our room was not available till after check in time. We booked a view room and we’re out in a different room once we told them we couldn’t move but they gave us a credit plus some free drinks. Had to ask though

rooftop restaurant

location

the pool was cute and loved we can make hot drinks any time

not much choice for breakfast

Great location as long as you have a car.

the sofa bed isn’t very comfortable.

nothing was too much trouble. valet parking very efficient

everything

The area and plus the pool and scenery

The ac it turned off at some point

The Air Conditioning in our room broke on our 4th out of 5 nights at the hotel. It was very uncomfortable to sleep in a hot room. The next day, we were moved to a different room with working A/C. The staff was wonderful, though! We always felt welcomed and they were quick to assist and accommodate us. Probably the nicest customer service I've had at a hotel -- and I've stayed at countless hotels in my life.

nice family room

Located is a small business district, not too sexy but OK.

We liked the staff and receptionists. the valet parking was very convenient and the staff was very friendly. We loved the coffee room. they offer many options for coffee and tea for FREE and also seating area.

the shower pressure was a little weak and not portable. AC was weak even if you put it at the lowest.

Liked the pool and bar area. Valet guys were great

Rooms are small, lobby is too cramped, front desk is not very forthcoming with information upon arrival; location was not as close to attractions as described in the website. Not many good places to eat in the walkable area.

I didnt have breakfast there.

A cute boutique hotel in a good location for exploring LA, Bev Hills, Melrose, West Hollywood shopping and dinning. We were able to tour it all in the one day we had. Rooms were nice, not huge but cute, clean modern and functional. There is a stocked fridge and fun snacks, but we had our own. We got one of the patio rooms which was cool, but had too much sight seeing so we didn't really use it. The coffee bar was great! Nespresso's and good drip coffee and quality tea/s and a cold brew keg. I made sure i got coffee there each morning. Popcorn and water in the chic lobby. Valet staff was on the ball and super friendly. Everyone was helpful. I would definitely stay again!

The shower had a major drip and the valve handle didn't work. They are aware of this as it has a plaque at the shower stating not to force the handle. We took one shower and the head dripped all day... and not just a drip, a stream. The did send engineering to fix but we checked out at that point. This would be my only negative... This hotel was a great little find.

Hotel and room as a whole was very clean. Beautiful rooftop pool and bar with amazing views, you can even see the Hollywood sign on a clear day. Staff were very friendly and accommodating.

There isn't really anything negative I can say about this hotel. For us personally we felt that the drinks on the rooftop bar were quite pricey but you're going to get different set prices everywhere you go.

I love this location because it was closed to everyone but the rooms were very comfortable, the staff was incredible, every single person I met was great! The free lyft rides was awesome and the mini bar credit too!

location, staff, service.

Only thing is the airconditioning, it was still kind of warm/humid eventhough airco was on max.

nice decor, modern and clean, nice staff

It felt a bit overpriced for such small room, snacks in room are very overpriced, no breakfast in hotel grounds, just in your room

Great location very clean

Small hotel