Hotel Viceroy Santa Monica, Los Angeles

Clean and fresh

There was a protest going on, every morning around 7:00 am we were waking up to disturbing noise from the outside

Everything was very clean, comfortable, staff were welcoming and very friendly. I have always loved my stay here :)

I found them doing maintenance work in my room without being informed - would've been nice to have been given a heads up. The experince was lovely but the menu also can be improved.

The staff were incredibly friendly and accommodating. The only comment I have is the beds were not super comfortable. Otherwise, everything was lovely!

Beds were very stiff/ felt old.

Pleasant decoration, comfortable hotel

Front door, no doorman to receive you, short staffed to get the car on departure when they charge an astronomical $60 parking fee p/n

The hotel is a boutique with a fresh feel and attentive staff. The rooms are clean, newly decorated and of good size. The bathroom was large, and the shower was one of the largest I have seen at a hotel of late. The pool was small but clean.

The rooms really should have tea and coffee available and those little extra touches.

The staff were wonderful. Very friendly and efficient. I especially appreciated the water available at the front desk.

I was travelling from overseas. In the lead up to my stay I had great difficulty getting through to the front desk to confirm my booking. That was super frustrating.

Location, staff, rooms...

Not much. I would put a coffee machine in the room.

The rooms and the beds were great. The staff were super nice and friendly and helpful. The pool was nice but a bit small. The outdoor area was really great. The lounge / restaurant / lobby was very nice and well designed. First rate service overall.

They didn't have coffee in the rooms, only coffee for purchase in the lobby cafe. There is a $40 / day amenity fee they tack on after the taxes etc. The shower water pressure wasn't awesome, maybe I'm not used to rainshower heads.

excellent location, very friendly staff, spacious and beautiful rooms, great outdoor area and very modern and clean gym facility. bike rentals were a great experience too.

there was some traffic noise from the road, but it was not too bad. beds were very soft, so if you are used to firmer mattresses this will not be comfortable.

Location was good able to walk every where

Disappointed that there was no hot tub on site for the price we paid. Also cost of parking overnight was a bit extreme!

Nice Lobby, nice spacious rooms.

The phone system was recently revised and is flawed. Deeply messed up, that's all I can say.

The stuff and location

I didn’t get the exact room that showed in the booking app pictures I got something different such as the bathroom and the sea view there was a palms block the view a little bit. Also when I order from the hotel restaurant to my room they charge the delivery to my room this is over

Location of the hotel and facilities were super! Lobby, reception area etc recently renovated and welcoming

Unfortunately there was strike action so that was somewhat disruptive. A casual/cafe menu would also be optimal

The location of the hotel was excellent! In short walking distance of the major attractions on the west side of Los Angeles. The staff at the hotel were also very friendly and easy to talk to.

Location versus price is excellent

The noise under the hotel caused by the union made it wake up at 6 am

Very friendly and helpful staff. We were also able to borrow the hotel bikes to cycle to Venice Beach

The pool area was a little smaller than expected; expensive valet parking

The room and property were absolutely gorgeous, really chic and stylish. The bed was super comfortable. Valet service were really nice to us.

On one of my nights there, something went wrong with the water heater and I found myself showering in freezing cold water. No one's fault I guess. Also one time the valet didn't get the message to get my car and we had to wait for like 15-20 minutes.

The staff were fantastic, they were really friendly and helpful, especially the manager, she was absolutely brilliant, very efficient and helpful. Great place for breakfast too.

I wish there had been a kettle or coffee-maker in the room, but that's only a small thing.

Decor, friendly staff, location to beach

Pool area very small, no toilets by pool

We stayed at this hotel six years ago and it was very nice then but the remodel has made the property beautiful and peaceful. The building is in a great location, only a block from the beach.

There are very few negatives about this hotel. I was disappointed that there was no coffee maker in the room, forcing guests to either order overpriced coffee or walk to a nearby coffee shop.

Quit hotel and near to the beach if want to walk

Nothing

The location, facilities (pool, gym) and staff were wonderful. It was easy to get around, with lots of local food options within a reasonable walk. The beds were super comfy, and the rooms were spacious.

The barista staff were not great, took forever each morning to make bad drinks (burnt milk in both lattes and hot chocolates). We ended up going elsewhere for coffee after several bad (and expensive) experiences.

Great location, clean.

No coffee in the room. You need to buy it at thier coffee shop for $7 a cup. For $500 a night they could supply coffee for free.

Exceptional location, right by the beach. Very clean and spacious room. Free bikes were a nice touch

The bikes were very badly maintained. Very pricey for what they offer. The laundry service was extremely expensive.