Hotel Viceroy Santa Monica, Los Angeles

The rooms were pleasant, with large bathrooms and good quality linens. Valet and house keeping staff were wonderful.

Questions at front desk met with derision; just asking for simple clarification. Pool area a little grubby. Sofa bed was really uncomfortable and once made up on the first night just left out. Finally, a bar staff member took my order, decided to serve a ‘preferred’ guest after taking my payment and then went back to complete my order. I don’t accept that kind of preferential treatment when we’re all paying guests.

We really enjoyed our time by the pool, the food was nice and the kids had fun. Our room was a great size.

No coffee machine in the room and the coffee shop in the lobby closes early. No turn down service so no fresh towels at night and no free bottles of water. If you go to stay with low expectations you will be ok.

Location

Wasn’t attracted to use the restaurant at all during our stay

Pool was much smaller than I thought

The service was extremely kind and friendly and professional. Excellent breakfast and very nice ambience.

Unfortunately, the air conditioning in our room was extremely noisy.

kinda of old but neat

The location is ideal. It is super central and fantastic for exploring Santa Monica and Venice. Not cheap but worth the spluge.

We could hear our neighbours next door fighting one of the nights.

Great location and newly renovated

Very expensive parking and cabana hire

It was a great location for the Santa Monica Pier, just one street away. The room was lovely and the outdoor area had fires which was cosy as the evening was a bit chilly. Also they charged our Tesla overnight which was very helpful and a great added benefit.

I do think it was quite expensive but I understand it is in a good location

Location Room Pool Food

I needed a "business center"-like to have remote meetings. The only one available required extra payment and it was also too expensive.

Location within walking distance to many restaurants & close to beach

Lots of places to meet family & hang out. Love the restaurant on site for the times we wanted to stay put & have breakfast, lunch, dinner or just a snack & cocktails. The staff was very accommodating & congenial!

Good location.

After travelling for 20 hours, it would have been a nice gesture for staff to provide early check-in given the room was ready. Instead, staff chose to ask an extra $150 to check in a few hours early. A bit inhospitable.

Location

Being asked to pay an early checkin fee when the room was ready. This after travelling for 20hrs wasn't pleasant. Considering had booked for three nights

Good hotel in a great location.

Nothing...

Design and eye for detail was excellent. Loved the lobby and hotel bar, ‘hang out’ space.

Wish we had an in room coffee maker

I’m having a hard time getting my incidental hold fee back .

Restaurant was really nice with attentive staff and good food. Location is ideal- walking distance to a lot of prime spots in Santa Monica. Would stay again.

Walls were really really thin. We were staying next to a clearly enthused group of bridesmaids and it felt like they were sharing the room with us. Not sure if this is in all rooms or just ours.

Great location, beautifully renovated, very comfortable.

Check in went smoothly. Free yoga class on the beach and use of bikes. Friendly staff Comfy bed, nice room

Pool side.. 2 very small pools , you can’t swim in them, (more for a dip to cool off.)with limited sun beds… very disappointing for a 4 star hotel. Pool music loud. No tea and coffee facilities .

Nice decor, good location, friendly staff, reasonable price (for the area)

The room floor had not been properly cleaned. There was sand and pieces of food on the carpeted area. The non carpeted area was fine. For $600 a night I was expecting a properly vacuumed floor. Parking unreasonably expensive.

Location was great.

Small pool area and poor management of seating and space with lots of young children dominating, not very relaxing. Loved the bikes, maybe more bikes would be great. Staff didn’t read my note before we checked in.

Everything was very nice

No mini bar in room.

Staff were fantastic and facilities were great. Really appreciated an upgrade to a King Suite, which was amazing.

Clean and fresh

There was a protest going on, every morning around 7:00 am we were waking up to disturbing noise from the outside