Downtown Proper Hotel, Los Angeles

I like the boutique hotel, privacy, cleanliness and staff

The manager Jenny is really nice. She gave me an amazing tour in the hotel and that made my day.

the staff are super friendly and accommodating

long wait times at valet

DESIGN, LOCATION & ROOF TOP

SOME ROOMS ARE SMALL NO SPA

Stuff very nice, small bhtiqiw hotel, very clean and good restaurant in Mexican style .

There is nothing I don't like I will just suggest exlreso machine in room but you can get it in restaurant down stairs

The nice decor, friendly front staff.

The room is smaller than I thought, no coffee maker in the room, the roof top is too small , no cafeteria or reception area meaning place to hang out. And when I went to the roof top to check out, the staff was not nice and welcoming. The gym was ok. It’s a cool place but considering everything I don’t think it’s worth the price.

Stunning hotel, design lover's paradise. Seriously, for a desing lover like myself, it's like going to church. Staff it too nice also !

wonderful atmosphere. beautiful room

everything was located in the hotel. if you need anything ask the concierge

A great hotel - one of the most enjoyable hotel stays we’ve ever had ( we stay in hotels 50 + days per year ) We found all staff extremely pleasant and helpful - the hotel has a great ‘vibe’

Liked everything

design was lovely, the staff was wildly friendly and accommodating, bed was supremely comfortable.

not much!

from the moment you walk through the door the staff make you feel so welcome. Shout out to Damien for exceptional service. Great room , view comfy bed, great bathroom. Very useful for have good sized table to work on. Brilliant bar staff on rooftop bar. Again extremely welcoming. The location is good and central in Downtown. the birthday wine a cake was very much appreciated.

our restaurant experiences were disappointing. The lobby restaurant looks great, although empty. I feel we were tricked in to buying a started as the main course washing to take a long time to prepare and come to us. It did not and the peri-peri chicken was not only enough for 3 people but it was just late lumps of chicken surrounds by soggy chips. My duck as over large and really boring, with a few soggy greens underneath. I can't remember what the wrap was at the rooftop restaurant but I remember it there was far too much wrap for what was inside. The restaurant was the first one in which neither my wife or myself could find a desert we would want to eat. The pool is an asset. far too small and no shade. As a result the pool surround had tiles so hot it burnt your foot. There was not one sunshade on the whole floor. we had to retreat shortly after arriving. The proper hotel santa monica , rooftop pool awash with sunshades. such a waste.

Great location, space, vibe

pool closes at sunset, bar closes before midnight on Friday, historic windows in upper floors allow lots of street noise in all night.

impecable attention to detail in food, customer service and accommodations

everything was great

Rooms are super clean and modern with unmatchable views of DTLA. Nothing is left behind in this place when it comes to attention to details. The staff are the most amazing bunch, super friendly and helpful. besides the room itself, had one of the most amazing experiences with food at the restaurants on the ground floor and the roof terrace. it’s a wonder world of tastes. 100/100 recommended.

decor, food, staff

street noise very noticeable

The property is well designed and chic- we really enjoyed the view from our room and the architecture throughout the building. We also loved the rooftop restaurant and bar.

The location- although DTLA is having a moment of improvement, it still has a way to go. Additionally, if you plan to go anywhere from the hotel an Uber will set you back >$40 and it will take about 30-45mins to get anywhere from DTLA.

Valet parking / spacious room / great design / comfy beds / nice rooftop

noise street

Bathroom was great. I loved the shower. Room keys let us in to our room quickly and easily. Staff was really nice and friendly. It was nice to have someone open the door for us almost every single time we went somewhere. AC worked great.

The food is really weird. Hard to find something "normal" to eat. We weren't told about the rooftop bar/pool when we checked in, we had to discover that on our own. I didn't find the power outlets until we were packing up to leave since they're hidden inside the bedside table. This might be the first hotel I've ever stayed at that didn't have a coffee maker in the room. When I ordered coffee with cream and sugar to be delivered to my room with breakfast, I got cream but no sugar, then after my coffee was already gone I discovered they had brought honey. Having to call and request ice was a real pain. Would have been nice if there was a vending machine somewhere on the property. Having the bed against two walls (in the corner) meant only one of us could get out of bed easily (but I'm not sure how this could be fixed since our room was tiny. I searched and searched before finally finding the hair dryer. The TV options were weird. It would have been nice to have a channel guide. It was probably 10 degrees hotter in the bathroom than in the bedroom, no matter what we did with the AC. At the bar we ordered water FOUR times before it was finally delivered (no exaggeration, it was literally four times).

The design, of course, and the staff were helpful, but the pool area was too small so wouldn’t stay there again, but choose the Santa Monica location instead

Every was great! Rooms, bathrooms, gym and facilities would be as you would expect from proper hotel. Everyone was friendly and accommodating.

Nothing

Foods are delicious. The staff are very friendly.

The room is too small. There is no coffee machine.

Decoration

The bed it’s not comfortable. Breakfast / lunch super expensive and not good.

The decor & ambiance

We had to ask for the staff to clean our hotel room and our toilet had problems.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.

On the 26th April 2023, made 3 reservations via BOOKING (paid in full) 2 normal rooms and 1 superior, all three got the same type of room maybe I should add that to the refund!! Once they arrived at the Hotel (14th may for 6 nights) they were told that BOOKING had not honoured the reservations by giving them a credit card that had be declined. Instead of contacting BOOKING they activated their protocol, and the Pax were forced to give a personal credit card. One would assume that having 3 guests in the same situation the Hotel would contact BOOKING the next available chance to solve the issue between them, but no, the hotel have randomly placed charges on the credit card during their 6 day stay that don’t correspond to the invoices given on their exit. There is more than 4.000$ charged to the card no concept or additional invoice plus the famous 34.85$ We paid over 10.000$ to Booking but on their exit they had and extra have charged 4295.85$ extra on the 20th of May. To be fair I did call the Hotel after their first night. I didn’t appreciate that the first 3 times the phone was hung up on me but did manage to talk to Miss Amber. Who told me what the situation with BOOKING was, helpful to the point that she did refund the guest that paid 4.265.85$ (although he had proof the room was paid for in full) but then she went on to charge the Guest Amenity Fee// Resort fee 34.86 US dollars that again is included in the BOOKING Reservation and prepaid. Found it in poor form that the hotel, neither apologized to him and weren’t even forthcoming with a cocktail for this poor guy, think that shouts loud and clear about their inhouse polices (without mentioning other appreciations) but charged 27US dollars for a glass of water out of the jug by the bed!! I’m currently waiting BOOKING and The DTLA HOTEL for them to be civil to each other and reimburse the 4.295,85$ we are owed.