The Zetter Townhouse Clerkenwell, London

It’s a beautiful building in a great location. It’s Central London and yet it’s really calm and only a few minutes walk to the tube. Lovely people too, and a good bar.

The only thing I didn’t like was walking between two bar tables to get to the lift. Otherwise, this is lovely place. I’d stay there again.

A very homey, and intimate space! Rooms just the right size, and very well located. I’ll definitely stay here again!

You many need to be bring ear plugs. not sure if it was just the extra security in the area for design week. But having people conversation for hours on end your side your window was not ideal.

Ambience, decor, small size. I didn't have breakfast. It was served rather to late for me.

The location was great.

Check in staff.

Loved the location and quirkiness.

Room size was very cosy.

Lovely room and bathroom. Quiet in the evening. Good air con. Attentive staff and room service. Bar downstairs was chill with very nice cocktails, as well as some lovely non-alcoholic options.

Be aware that a lot of people eateries in the area are closed on weekends as it is a less touristy area.

Breakfast was good. Lounge / cocktail bar is very comfortable and quirky. Quiet location. Only a few bedrooms so not busy. Well equipped bedrooms.

Check-in was a bit chaotic - the bar staff couldn’t help so we had to wait for someone who could. Simple questions to the breakfast staff like ‘ what time is check out?’ required a phone call to a manager. We ordered a full English breakfast but then got charged extra for a cup of tea and extra for a glass of orange juice plus 12.5% service charge. On checking out nobody bothered to ask if we had had a good stay, etc. It is a cocktail bar with rooms rather than a hotel.

loved the bar, decor, bedroom, cocktails, excellent staff

shame London hotels cost such a fortune

Location was good. Staff were lovely and extremely helpful.

Couldn't see information for wifi in the hotel room.

Lots of character and comfortable. Well-located and quiet.

Not well-suited to do work.

Good breakfast in the beautiful and cosy dining room. I stay for 3-5 nights at once, and like to feel at home. This is exactly how the Townhouse feels, with the bespoke furniture and lovely cocktail bar/breakfast room. The location is excellent, walking distance from Farringdon tube station that takes you right into the heart of London.

Reception is in the busy bar area and the hotel has a homely vibe

The bed was quirky, but too quirky for me. No USB charging in the room. Noisy as people left the bar and the aircon/ heating did not work well

I have stayed at both locations and I love the quirky vibe and decor. I love the rooms and especially the bathtub. We were there during a beautiful snow storm and it felt like a fairytale despite the lack of service.

I found the bar staff at both locations super grumpy and unhelpful. This is extremely disappointing because the hotels are otherwise so very charming. The lack of effort in prioritizing the guest experience is the reason I won't stay at either location again. The bar staff all seem like great friends that you are disturbing my making requests (ordering food for example or asking for travel advice). There is little warmth or a feeling of making any extra effort towards hospitality. They also seem to prioritize the crowds visiting for high tea over those actually staying in the hotel. We did have a fire alarm go off very late at night and no hot water in the morning - the hotel compensated for this by offering to comp our extra expenses which was unsolicited and kind.

loved everything about it

nothing - one of the best nights stays ever

nice room

it was my partners birthday, the staff were so lovely and bought us complimentary drinks on multiple occasions! the hotel itself is amazing, SO quirky and so different to anywhere we’ve stayed before! would 100% recommend if you’re after good service, a new experience and good value in London!

location, plus very pretty, good staff, nice breakfast and cocktails- nice room

not much- room was a bit cold

Good momory

Nothing

Good hotel

Nothing

very quiet despite being so central, no noise even though right by the lift. Strong shower pressure was great. Great breakfast (room service) and comfy mattress. only briefly spoke to staff but all seem nice and very efficient.

I’m 5’9 and the bed frame made the bed feel short which was uncomfortable as an old four poster wooden frame with raised panel at the end meant my feet kept hitting it during the night. if you’re taller than me, you’ll find this tough! (room 4) it’s also exceptionally high up, so if you struggle with accessibility, you’ll need a step ladder (not kidding) desk chair felt like it was close to breaking, very wobbly. zetter has a great reputation but I found it a touch pricy for what you get.

We stayed a week and enjoyed our room and the area. Great coffee and tea making facilities in the room. The decorations and furniture are eccentric/traditional British but the townhouse uses the facilities of the modern Zetter hotel next door. Our room was to the front with great views. The location is very central but also quiet. Maybe a bit too quiet in the weekend as it is a part of town with lots of offices and showrooms. The bar downstairs is very popular, also with non-guests. It does get noisy downstairs but it did not travel up to our second floor room. We stayed a whole week and had a great time.

The elevator could do with a cosmetic update. It's dark and dirty. An extra stool in the bathroom would have been nice as there is not enough horizontal space for putting clothes etc. The matras was too hard for me, but that is a personal preference.

unique furnishings. we received an unexpected upgrade.

The character of the hotel, splendid. The staff were excellent and very friendly. Very clean. Keep it up guys.

Lighting could be a bit more brighter. Or adjustable

eccentric decor, delicious cocktails and bar staff that knew what they were talking about.

our bed wasn’t one large bed but two singles pushed together so I ended up sinking into the middle and getting a backache in the morning

location is fab, super helpful staff, lovely rooms

I think the cost of the rooms is a little high versus close alternatives particularly given the size