The Zetter Townhouse Clerkenwell, London

no air con! 30degree heat. Horrible little fans that replaced. The hotel didn't notify us before arrival or on arrival. What was supposed to be a relaxing evening in our room was like 12hrs in a sauna. The windows only opened 10cm as well. An awful night and very disappointed. Food was way overpriced. £50 for a 1 drink, a sandwich and chips.

Beautiful hotel and bar area. Lovely room.

Unfortunately I arrived to check in and there was no record of my booking. Apparently booking.com and zetters system hadn't synced up. Luckily they still had a room so I had to cancel on booking.com and then rebook directly with the hotel and pay again. I was assured I would be refunded the initial payment within 5 working days. They very kindly upgraded us to a larger room and comped breakfast. Unfortunately after 5 days I still hadn't received my refund. After chasing the hotel many many times and having to explain the situation repeatedly to each staff member I was told to call booking.com to see what was going on. I spoke to booking.com who informed me the hotel hadn't responded to their email confirming the cancellation. It finally got sorted but my refund was very late and I had to chase a lot to get it sorted. Not what you want or expect when spending a hefty amount of a hotel room for a special birthday celebration. Unfortunately left with a bitter taste in my mouth. Ho hum.

Nice rustic feel. Well located. Had nice room overlooking the square. Got bigger room for the second stay which would have been nice for the first one.

Varying quality of staff which made it important that you spoke to the right person. Seemed to be lots of staff rotating through the day and as a result the one hand didn’t know what the other was doing.

Location was good Free overnight parking behind it

Single glazing - so it was very loud AC was clicked when on so added to the noise Uncomfortable bed Uncomfortable pillows Staff weren’t rude but also weren’t particularly helpful and gave no information about the hotel.

Lots of style. Great location. Friendly staff

It’s a little tried. Some plug sockets didn’t work for example. Small room for the price.

The location and the room was very clean

The room and bathroom are both very small. Whilst it was comfortable it is just not worth the money - you are paying for its ‘olde English’ feel but it’s not worth all that extra cost just for colourful wallpaper and old paintings. It is also covered in scaffolding - perhaps they could have offered a discount whilst all that work is going on?

Beautiful characterful building, cosy bar area, unique decor.

We stayed here for two nights including our wedding night. We did let the hotel know in advance and they were accommodating but there were no additional touches to make our stay more special, and staff weren’t aware until we informed them. We felt it would have been helpful to have an experienced member of staff in the reception area too.

Nice property though we learned on the spot that now the Zetter is only the townhouse (the other building is being renovated and rebranded)

I did not like that housekeeping is on demand. It’s a hotel not an airbnb

The cosy breakfast room turn bar at night.

1. No one was was available for me to check in. I had to ask the staff to be attended and wait for to be checked in. 2. I was asked whether I wanted the room to be cleaned. Said yes but no one came. 3. A card in the room said to ask for milk or milk alternative to make coffee or tea. I went down to ask for and none was available. Thankfully though a staff found some and delivered. Surprising that this wasn’t available at first instance. 4. the safe was not working and needed new batteries. I had to call to get it fixed. I didn’t want to be disturbed so decided not to use it/told technician to do it after o checked out. 5. I asked to deposit my bag after checking out. When I asked for a receipt or acknowledgment I was told I couldn’t get one. Also that if things were lost it was my responsibility as I had already checked out. Later when I came to collect my belongings I was asked by someone else for a receipt or a ticket. Doesn’t make sense to me.

One of the nicest breakfast buffets for a small hotel but not included with price of our room. Decor is over the top fun filled w antiques and interesting fabrics. Bar area is lively and cozy. Beds are very comfortable and room was cleaned beautifully.

Not really organized front desk. Seemed like a young, lightly trained staff. But all were very nice. The rooms are tight which is common in London. Not a lot of food options in hotel if you arrive late or on weekend. It's just a quirky small boutique experience so don't expect services you'd get elsewhere. We stayed 5 nights and it grew on us.

Unique decor and vibe, and hospitable, helpful staff. Location worked well.

Slightly weird to have no dedicated hotel desk on ground floor. It’s an eating and drinking establishment with a hotel upstairs. You sometimes have to hunt for hotel support.

Pretty much everything.

Nothing really. It’s a very nice hotel.

The Staff were so kind and attentive and gave us an upgrade as it was our wedding night. The location was excellent. The facilities were excellent. The hotel is stylish and unusual. The food and service were amazing. The whole team made our wedding reception lunch and wedding party in the evening absolutely perfect for us It was authentic classy and something a bit special. Thank you so so much

Nothing at all

Great little hotel and super helpful staff

Great location

It’s just not as good as it thinks it is- less style and more substance plus a good manager to get a grip would transform this place

Great location

No room service other than by request before 10am and had to request water refills a number of times but never materialised

Old-fashioned decor of the property. Good bathroom and nice bathroom products.

There was no lounge area specifically for hotel guests. The bar is advertised quite separately to the hotel, to bring in outside patrons, with seating in all the downstairs area able to be reserved by people who just want bar service. There was live music on two nights we stayed. It would be good to have a quiet area where you could sit and relax after a day in town and The Zetter doesn't provide this. The armchair in our room needed respringing - you honestly couldn't sit in it. Breakfast was expensive.

This is a quirky hotel with a lot of character. It is in a relatively quiet location in central London.

Because it is almost primarily a cocktail bar and café, as a hotel guest, you are not always given priority when being seated etc. and there is no lounge or other space exclusively for hotel guests.

the bed was comfy the shower was powerful the toiletries smelled beautiful the breakfast was ideal

one or two artworks looked a little cheap not in an ironic way I called ahead to ask for birthday decorations in the room but this was forgotten.

The location was great for my sons wedding, we had three rooms

All three of our rooms were not serviced on the Saturday. We had breakfast in our room and left do not disturb on the doors whilst we got ready for the wedding, we left at 12.50am, removing all 3 do not disturbs. When we got back in the early hours of the morning, none of the rooms had been serviced. I rang downstairs and was told u have to put a card outside to say you want it done, what card?? Back to our 3 rooms with not drinking water, wet towels from Friday night and Saturday morning!! When checking out on the Saturday I was told cost of breakfast would be removed! Ok but I’d rather have had the rooms serviced than a free breakfast. I asked why they hadn’t done and she said you have to put a card out saying you want it done in case they forget to do it but she forgot to tell us. Unbelievable,

I booked the deluxe double room for a three night holiday at the Zetter Clerkenwell. The charming room was located on the top floor with a nice view through two large windows. The property is set back from the busy street and I was able to sleep with the windows open undisturbed. I enjoyed the fresh coffee and French press the hotel provided. The bathroom had plenty of nice linens and toiletries. The bed and bedding were very comfortable. There is a wardrobe where you can hang and place your clothes. The wifi was good. You do have to walk through the very busy pub in the evening to get back and forth to your room but not an issue. The property is located a short walk from Farringdon transit, which I used several times along with the bus service on Clerkenwell Road. I also walked to Covent Garden (about twenty five minutes). I felt rested and was comfortable during my stay and I love the Clerkenwell location. I will stay at the Zetter Clerkenwell again.

I loved everything about the property.

Location

Room was cold, gloomy

Tasteful / good materials used in room.

Quirky, original, clean with all the facilities we needed.

Nothing

The location of the Zetter is great. It’s a quirky hotel that fits its environment perfectly.

The hotel was exceptionally unhelpful about a booking error. They gave conflicting information and were rude with a clear message that maximising spend was more important than a happy guest. Felt like dealing with a shabby market trader.

A stunning place to stay. Staff are wonderful. The rooms are beautifully decorated with everything you could need - we were lucky enough to have a huge bath! The food options are amazing. It was the perfect place to spend our wedding night.

We loved everything!

It offers a cozy and relaxed atmosphere. Beautifully designed and thought through. Excellent breakfast, a stunning cocktail bar and lovely staff.

Excellent light breakfast

Quirky decor and good location

Cocktail bar stopped serving cocktails at 11pm but would serve wine, beer or spirits yet a lot of their marketing is focused on their cocktails. We were disappointed as were looking forward to an Espresso Martini in their lovely lounge bar.

Beautiful building, brilliant rooms

All was good

Nice hotel with a lot of charm. The room was big and well equipped. The bar downstairs offers good cocktails.

Noise could be heard from the neighbours / cleaning team in the corridor; Quite expensive.

Super location and absolutely lovely place to stay. We were sorry we only had the one night. Loved how much character it had, so much nicer than other city hotels.we loved the shower.

Sadly we stayed on the Monday and couldn't sample the cocktail bar.

Nicest hotel staff I've ever come across - very accommodating, helpful, professional and friendly. Love the decor and our room was fantastic. Peaceful spot in a central location.

The view from the bedroom window

I was over charged on every transaction compared to prices in the menu. There was no mini bar or Coffee cups or ironing facilities, although the booking confirmation listed it.