South Place Hotel, London

Intelligent staff able to look after you well - including in cafeteria where they helped negotiate round food allergies

Aesthetically pleasing.

Room was amazing & so close to my office & tube station.

I liked everything. nothing to complain about.

The designs

Nothing

Fantastic property in a perfect location, staff are wonderful!

Nothing, all amazing!

Great room, great location & hotel!

Extra charges that wasn’t told on booking & rudeness of reception staff over the phone

Clean, spacious room, good amenities, friendly staff, nice bar & restaurant, good location

location excellent, v high quality room and facilities plus staff very helpful. Price was beyond expectations given the above. Would recommend

nothing to dislike, better signage to reception but I am struggling on that

The room was stunning and so comfortable. The double shower was amazing! I was very impressed that we were also offered a cocktail as it was my husbands birthday, nice touch.

We were unable to use the bar as there was a private function. Unfortunately, the bar was a huge attraction for our choice of hotel as we were looking forward to using it at the end of the evening but were unable to do so.

Room finish was lovely. Staff were great. Good location

Aircon wasn't particularly strong - but it was certainly comfortable

It was lovely. Great room, friendly staff and in an excellent location. It was as also the best bed I’ve ever slept in!!

There was a very annoying ventilation sound constantly which made me mark the hotel down.

Excellent location. Spotlessly clean.

Nothing

This was my second time staying here, much better than the first time I stayed. My room was beautiful especially the bathroom. I slept great because of the blackout blinds and the staff were very good to me. Check in and check out was speedy which I really appreciated.

There is nothing I did not like but sometimes the rooms are very expensive.

Loved all about it, the rooms, the location, …

Location Cleanliness Friendly staff

As always, the location being centre in the City is great. Bed and bathroom are great.

Rooms are a bit worn out and could do with an uplift.

Everything we needed and more. Excellent comfort.

Just one occasion one Staff member was not very helpful or interested in a request for taxi service info. Plus not keen on publicly being asked for 5percent tip for Staff as we checked out.

Warm staff and made every effort to get us a room early.

Thought all was fine

Stayed here a couple of times always a great trip. Thanks

It was close to quite a few tube stations n especially the elizabeth line (a walk of less than 10 min) which is brand new n takes us directly to heathrow airport . Hotel staff was very helpful too .

The breakfast was outstanding, as well as the lunch; however, there were not to many lunch options on the menu. The location is great as there are many stores near by, within a 15 minute walk radius. The rooms were very comfortable, modern, and clean. Service was great and the restaurant was extremely fast.

The services such as the sauna and steam room were not working during our stay which was frustrating. The gym was good but lacked some basic equipment such as a pull-up bar. The mini bar could have used some healthy snacks, but that wasn't a massive issue.

Room and location

the taxi service used wasnt very good

Friendly staff, very good service

not enough sockets especially next to mirror

everything except gym

gym was a bit small (but at least there was one)

Location perfect for our needs

Shower over the bath - no idea why any hotel wouldn’t have a walk-in shower

I would like to give a big shoutout to the front desk staff, Daria! 1. Due to the deposit requirement, I noticed some stains on the chair cushions after checking in and immediately reported it to the front desk, explaining that it wasn't caused by me. Daria promptly responded, saying, "Please let us take care of it!" 2. After checking out, I needed to store my luggage until the evening. I asked Daria where I could buy a cardboard box. Seeing me with multiple bags in the rain, she first took me to a comfortable changing room and told me I could repack and organize myself there. She even helped me find the perfect-sized cardboard box. When I offered to pay for it, she insisted that it wasn't necessary. Later, I couldn't properly thank her as the shuttle arrived, so I decided to publicly acknowledge her exceptional service here. Her performance deserves to be recognized by everyone! Respecting guests, understanding their needs, going the extra mile, and always wearing a big smile – she is the best hotel staff I have encountered in the post-pandemic era! I am truly, deeply grateful.

The rooms was amazing, staff were amazing and breakfast was amazing I will be coming back soon.

Bar open later

I called twice for my invoice and I still have not received this.

beautiful rooms

Staff interaction

Roof top terrace lacked atmosphere,

location: close to underground and Elisabeth line to Heathrow clean room, tea and coffee in the room, hairdryer Dyson 👌🏻, comfortable bed, air conditioner, +++

everything was perfect

Location, price, facilities.

Breakfast order was incorrect both days

Room was wonderful and hotel was well located

The service charge added to the room, and also the 15% service charge added to the bar bill. The room SC i've never seen that before and 15% to the bar bill again was in my mind excessive (10% or even 12.5% is ok)

clean, modern, funky, central location, minibar, minispa

glitchy electrics, no decaf drink options in room

Staff attitude, spacious room, modern design, nice furniture, cleanness, good choice of drinks in the mini bar, 1 star Michelin restaurant on the ground floor

Location is 10/10. Perfect for couples. The room has a wide range of additional items you can buy which is a nice touch. Drinks, food (good stuff as well), an ‘intimacy kit’, earphones, adapters etc. All of which are nicely presented in drawers. The radio in the room can connect via Bluetooth to your phone, so play music. Good choice of films on the TV

There could have been more plugs. There are adequate plugs already, but found myself having to unplug my charger to plug in hair dryer etc. The TV remote, whilst modern, is so heavy that it could be used as an effective ‘club’ in a life or death situation.

All the service offered during my stay.

Staying at room 607, a noise that could be heard at night like it was a ventilation or chimney blowing from above or opposite the room.

Great location- 5 mins walk from Liverpool St Station. Very clean- lovely bedroom

Reception staff on check - in asked for £120 deposit on our credit card- even though I had paid upfront in full!! They said there were expensive items in the room that people steal!!!! I didn’t like the implication we would take ANYTHING from the room! this was before we had even arrived in the room.

The property was clean, accessible and in a perfect location to the areas that we wanted to visit in walking distance.

room 218 is the best room I have stayed in at the property the room was excellent

nothing

the room is very comfortable with everything i needed

The bar closes at 11pm on a Saturday night

great staff, rooms and amenities

I couldn’t fault the hotel

location

the property is great the bars are great

the room I had this time was not finished the shower door did not close properly flooding the bathroom and to didn’t turn on

very comfortable great location

electronic controls didn’t all work in bedroom, could not shut blind. bar shut 10pm when I arrived 9.30am. to be fair staff were helpful but shutting at 10pm to residents is a poor policy for an expensive City hotel

very nice

nothing

lovely staff and waitresses very polite and attentive.

room and amenities were excellent

nothing

it was a modern and spacious room. Bar area was lovely and had a great atmosphere

nothing that would put me off staying again