citizenM Hotel Tower of London

Nice room. Good air in the room even when its climate

Everything was fine. really.

Great location, the view over the Tower of London and London Bridge is great and the room is very comfortable.

No kettle, so you have to go to the restaurant/bar to get a morning drink which is the only downside.

The room was so lovely and the breakfast was very much to my liking.

There was nothing I did not like.

It was very central and offered a lot of facilities

Location, staff and quality of room

The rooftop bar was closed on the Sunday night , not a big deal but would have liked to know this when we checking on the Saturday as I wanted to get a photo of the Tower lit up at night. I would have gone up there on the Saturday night.

Great location, new rooms, good luggage storing with tags, staff gave a hint window to outside rather than interior could be nicer and it was, fridge in the room.

No kettle in room which was explained due to materials in room, tea can be bought from bar, the tablet style tv control had trouble working at times,

staff were friendly and helpful, being patient with me while I worked out the booking in on an iPad. The room was perfectly sized, and I liked being able to control the TV, blinds etc from the iPad in the room. Breakfast was lovely, and I loved that the kitchen and bar stayed open until late. The pizza was delicious.

I wished there had been drinking water or tea or coffee making facilities in the room - I stayed while it was very hot and had to go down to buy a drink in the bar if I was thirsty throughout the evening. The extra costs soon added up.

It’s quirky, it’s an excellent location for the city, a great roof top bar

Nothing to dislike

Clean and convenient with their hospitality

Perfect! Location, food, staff, view, everything was excellent😊

I liked my room actually
I’m not a breakfast person so I didn’t go down for one.
The location is just beautiful and accessible to my planning.

Not sure if I didn’t like anything or anyone .

Location
Rooms were so comfortable, dark and quiet!

Nothing

It’s very clean and the staff are good with the customers

The rooftop

we've stayed in many hotels and airbnb but citizen m tower of london has the best staff. every staff that we came across was super helpful, kind and attentive. the location is great for someone whose visiting London for the first time since the tube is right downstairs. housekeeping service was great, hotel lobby has a kitchen and we had ice cream there every night (lol). rooftop is an amazing plus! the view is so beautiful, we went up there every single night. would love to stay here again.

n/a

location is spot on to get to the underground.

sink in the room to close to the wet room door.

The location, the downstairs welcome, the smart, comfortable room and the quality of the breakfast.

Very little….slight niggle that the Aircon didn’t cool the room sufficiently and the TV was slow to respond to channel changes, occasionally failing. But these are minor points with what is a brilliant product overall

I love CitizenM concept. Always stay here when in London. Great location, perfect subway access.

Lobby was hip and comfortable. Great staff.

Had several issues with electronic keys not working when supposed to work

Absolutely stunning hotel,location, and staff. Thoroughly recommend 👌

The location was awesome and the rooftop bar has amazing views . Massive shower .

Location fantastic, decor & hotel itself very good 👍

Bed was a bit hard for me but to be fair other people may like it like that 👍

Lucy who greeted us was very friendly and helpful. The place is cute and has a great common area. Rooms are small but more than adequate and quiet and bed was comfortable

Nothing

The hotel is very well located, right above the Tower Hill metro station, which makes getting around the city extremely easy. It is situated in the heart of the Tower of London area, with quick access to major tourist attractions and public transport. The neighborhood feels safe and pleasant for tourists, and it is surprisingly quiet in the mornings.

The hotel itself is clean and welcoming, with a lovely lobby and tasteful furniture. The staff was very helpful whenever assistance was needed. The room was clean and featured a large, comfortable bed, although the space itself was rather small, which made it a bit less comfortable overall.

The room is quite small, and opening two checked suitcases can be a bit challenging, although it is manageable.
The bathroom has a capsule-style design, made of plastic and glass and integrated into the room. Despite its compact layout, it is functional.

Excellent location, right next to an underground station which is a huge advantage. Room is standard for CitizenM hotels - big bed, not much space further.

Expensive breakfast - you can get better and cheaper options outside the hotel. Automatic check-in works funny - we booked 2 rooms in one booking, 1 room was on 8th floor and 2nd one on 3rd floor (luckily corrected manually by staff).

Clean and spacious. Staff were so friendly and helpful. The view from our room was breathtaking. Will definitely go back. Great location.

Location brilliant

The breakfast is excellent and a good value. We really liked the top-notch barista coffee experience (included w/breakfast). The lobby is comfortable and lively. The staff are all pleasant, helpful, and yet unobtrusive.

No fitness center at this location. I knew that when I booked. Just seems out of alignment with a modern-style property such as CitizenM.

Beautiful

Nothing

Great location nearby Tower Bridge. Worth upgrading for a nicer view

Slow or not working airco which is important if you can’t open windows or ventilate