The Pilgrm Hotel, London

Clean, lovely atmosphere and fantastic location

Great location, great choice of restaurants and transportation options, very welcoming staff and would revisit. Coffee ☕️ and croissant 🥐 at the entrance was a plus for the start of the day.

The TV reception was not good at all and there was an unpleasant smell in the lift.

Lovely cafe & nice character to the building. Bed was comfy and clean, amazing location & nice staff. The price is reasonable but overall felt more like a nice 3* than 4. Would stay again though!

The TV was dated and glitchy, the shower wasn’t very good & the corridors / stairs between the wings felt a little dark and dingy.

Brilliant location and lovely room

Nothing. Kettle wasn’t working but it wasn’t a problem

great location and friendly staff

coffee in the room

Its character, decor and cleanliness

Very clean and convenient, lovely staff

Perhaps the room was a little small but fine for what I needed this particular trip….

Comfy bed. Smart clean and well appointed room. Friendly staff. Super location.

Good location

Room was fine but no space to get out of the side of the bed.

The room and bathroom were too small, no storage space for clothes. The view from the room was sad. The room was completely different from what was shown to me in the photos when booking.

Quirky and well thought out. Breakfast amazing! Lovely bathroom in room.

Quite expensive for room size. Main room quite basic.

So convenient to Paddington station in a vibrant neighborhood. Decor and ambiance was fabulous. Very helpful staff. Delicious breakfast

Nothing!

Location, cleanliness, staff very friendly.

Bunk room was rather small. Ok for a single traveller but not for 2.

I stayed here very last minute as I couldn’t get home due to Storm Bert and was stranded at Paddington. I was so lucky to get a room here. The room was cosy, warm and clean, the bed was comfortable, the shower powerful and the staff welcoming and friendly. I was given a bottle of water on arrival which I appreciated and there was a refill station in the reception area. I liked the overall design of the hotel and the fact that checkout wasn’t until 12. The lounge area looked great. It’s also perfectly located opposite Paddington Station. I would definitely stay again!

I was a bit thrown by having to cross an outdoor walkway to get to my room in the adjoining building, which was a little unnerving in the dark, wind and rain - I found out in the morning that there was a way to get there without having to go outside which I’d have appreciated! The walls are thin and my neighbour was doing some epic snoring, plus the sound of others trying to cross the walkway woke me a few times because the strong wind caused the door to bang loudly. I’d have loved a kettle in my room to be able to make tea - there are pantries where you can do this but it would have meant crossing the walkway again. These are all very minor points though and overall I was really delighted with my stay.

Cool vibe in the hotel, and the location is amazing right at Paddington Station.

Check in was at 3, and I arrived at 3:30, but room wasn’t ready yet. I had somewhere to be, so that was a bit frustrating at first, but the wait wasn’t long. Bathroom was a bit small and not a lot of room to put down things. But great water pressure offset that.

Extremely handy for Paddington station. The decor was quirky. Staff helpful and offered to move luggage to my room. It had a friendly vibe and as a solo female guest it felt comfortable.

I was in a wing that meant using an open walkway which was a bit disconcerting. The en-suite was very snug.

Nice breakfast area.

Room was very small

Good room

Clean, super-central location! No elevator for your bags, but this is expected with boutique London hotels. A bit overpriced, but clean and comfortable nonetheless. A bit loud due to the location.

No lifts which makes carrying bags a bit difficult. Slightly confusing layout. Somewhat loud in the night.

Large comfortable room and bed at a great location

Super convenient location and very cute

Very very very small room. Room with bathroom was probably no more than 100 square feet.

The coffee / breakie space was so fab and the location was perfect! A few steps to the train and the bus

Beautiful traditional features Cleanliness Helpful staff Shower

Room was very warm

It was very clean. The water pressure was excellent. It was very close to the train station and the café was delightful and delicious. The staff was especially helpful.

It was expensive, but I guess London is expensive.

Location excellent from Paddington Station, probably the second closest hotel to the station. Breakfast was freshly made to order and the coffee was excellent.

A human sized rabbit warren with very confusing room layout and one very small lift which only really serves one half of the hotel. Our room was unbearably warm, we had the windows open permanently in October in the UK and still didnt cool enough.

easy to access from the airport

BF was good but we could only select one option from the entire menu list. Also room too small. No tea coffee maker in the room

Great location and friendly staff. Rooms spotlessly clean.

There are stairs but staff offered to help with my suitcase.

The lounge was really great and we loved the shower in our room. The location was excellent

Hard to navigate with a little one and a stroller— the lift takes you to “floor 2” but then you had to go down some narrow staircases. Would’ve been fine if we didn’t have a toddler

Excellent location

A chair in the room

Staff, service, breakfast.

Small room

beautiful design of hotel love the water bottles and water great location

room on the small side, but I guess thats standard for london

Very well located. Clean rooms . Comfortable bed

In need of new windows . Sound insulation is very bad in a noisy area . Than god for ear plugs . Overly pricy for what it is

A great place with a diversity of rooms and spaces across from Paddington Station. I enjoyed very much the lounge/cafe on the 1st floor and the coffee on the ground floor. Staff were incredibly helpful and kind. All in all a super little hotel that is well-designed and appointed with larger rooms than the usual tiny ones found in London. I will definitely return!

The only issue I would foresee is that if anyone has any mobility issues, or very large suitcases, the narrow corridors and stairs may pose issues but the staff help with bags and access.

Great breakfast Small but perfectly formed rooms Very friendly staff Great location to Paddington

Incy wincy tiny bedrooms - great for a night or two by yourself, but really pushing it for any longer.

The room was clean and tidy but very small. The main problem with the room was the temperature. It was extremely warm throughout the night. The staff were great especially the young lady who served my breakfast......she was very friendly and first class standard.

The temperature in the room could be regulated otherwise I had an enjoyable stay.

Loved the location, the decor and. the breakfast was brilliant.

The street noise. Couldn’t sleep very well.

Excellent location - extremely close to Paddington Station. Very helpful staff. Good luggage storage for early arrival. Great breakfast with excellent service. Good clean room.

Room was tight, but satisfactory. Small opening for shower door, especially for a large person.

The aesthetics and location were perfection truly one of the most beautiful hotels I’ve been to- exceptionally cozy and the location could not have been better for us right by the subway. Room was great bathroom was a dream. The bar and cafe were wonderful and the pantry with free coffee and tea made the best start to my day!

For a four star hotel I thought the service and attention to details left a lot to be desired. There is no real front desk just an attendant with a laptop who never proved to be very useful and no concierge service. They charged 20£ if you lose the room key (which they didn’t tell us) and you don’t even need the room key because there is a door code. They charge 20£ to change sheets and did not offer room service. The street our room was above was pretty loud and the old windows didn’t protect us from the sound very much and in fact those shifted in the wind creating a knocking sound. TV was “tricky” according to the hotel and did not work for us. They also could not hold our luggage because they didn’t have enough space and did not have a proper front desk area. Their water also was very hard and their shampoo products while smelling amazing left my hair perpetually greasy. While the vibe and location were great the details made it less than desirable. I’d say this is a great place to stay if you want a wonderful aesthetic in an easy location but if you are looking to be pampered and treat yourself there are better options.

Excellent and friendly service on check in and a quality breakfast in the morning. Beautiful decor throughout.

Room was a lot smaller than expected and not as well kept as the rooms online. Was quite noisy at times and no view or window that you could operate.

The rooms were very small but very clean!

Very good location, pretty and nice design, good breakfast (you order from a brunch menu) with proper coffee.

The small rooms need to be more practical. Small improvements can make a huge difference like having hooks for the bath towels; the flush handle not being over the small bathroom shelf taking up the only place there is for our stuff; having a base for the soap otherwise we have soap all over that small shelf. Also the room was way too warm.

Amazing location for travelling in/out of Paddington. Room featured a super comfy bed and all necessary facilities.

I knew the room would be small but this was SMALL!! Hardly any space to put a suitcase on the floor without tripping over it. But if you're travelling light it probably won't be such an issue

perfectly located for the heathrow express from paddington, which is why we booked here. the breakfast was great and staff where really nice. great for our one night stay helped to get our holiday off to a great start

Location and good breakfast

Noisy from a bar next door and the trains passing

Great location near London Paddington and Kensington Gardens. Cool decor.

Overheated room, so we slept with the pedestal fan on. Be prepared for stairs.

I loved the vibe and the artwork throughout. The staff were very friendly and helpful. The coffee on the ground floor was exceptional (I live in Australia and we have high coffee standards) I enjoyed the magazine selection and the records being played in the lobby. Location was perfect for me to walk to Paddington station and hop on the Heathrow express, this was one of the reasons I chose to stay here. The hotel was happy to look after my suitcase prior to check in and after checkout before my train departed.

I know the room would be small which was fine for me as a lone traveller. I had a large suitcase with me and there really wasn't any room to put it so it stayed on my bed or at the door. There were only 2 power points in the room, one was being used by the fan needed as it was very hot whilst I was there. I had to move the tv in order to access the other power point to charge my phone to use he hairdryer which was not ideal.

Tea and Coffee-Corner Terrasse

It’s cosy!

I’ve used this hotel several times and feel always good…, except one thing - the washbasin. It’s shallow or maybe the tap should be lower. It’s hard to avoid a little mess on the floor.

Location is brilliant, staff were faultless. Had to wait a few minutes to check in and was given a free coffee, so nice! Free to store luggage which was great and room was very comfortable and clean. The lounge and cafe are really nice, great for working and breakfast was good quality.

Only issue was the noise at night - my room was at the front and there’s no double glazing, so be aware it is very loud. However it is to be expected so close to the station, and I did ask for a sleep kit (earplugs and eye mask) so my second night I didn’t hear a thing :)