The Pilgrm Hotel, London

Staff were amazing. Beyond the call of duty.

Quirkiness

Good location, helpful staff, free water / sparkling water ! Clean :)

A little disappointed! Last time we stayed here for £100 cheaper and we were in such a nice room, this time cost us way more and the room was TINY with a very small window and noise at night. Quite let down after our initial experience staying here was 10/10, however I’m quite disappointed with the room standard this time. We came back as we thought we would be able to have the same standard as last time. I guess it may be peak season now so you guys must have more guests to accommodate than last time. Will still come back for our next visit, just hope we get a nicer room!

The availability of cold drinking water (still and sparkling) was great, always on tap. The ambient music is good. The breakfast was lovely.

The weather was EXTREMELY HOT but there was NO AIRCON in the room, this made it very UNCOMFORTABLE. The room was also very cramped.

rooms were very nicely done in tune with the period of the building

no AC, and the windows weren’t fully open able. heat wave was 80degree nights. breakfast/coffee not available til 7.30am - seems v.late to me.

Breakfast, lovely helpful staff. excellent location. clean. I felt safe.

expensive to stay.

Quirky. Very friendly staff and good food. The fact they serve Monmouth is a good sign. The standard of cleanliness was excellent.

The first room we were shown was dark and stuffy, not sure they should be charging the same price for that as for the other rooms. They were very good about moving us though.

Great location, easy to find

No air con, minimal in room

The decoration was really quirky and full of colour. The location was perfect for what we wanted and so was the rooms.

The only thing I would say is rooms do get very hot even with a fan in them and windows open, but still really good hotel.

Staff was excellent, great location and facilities as expected.

Great location right near Paddington Station. Quirky accommodation with a nice retro feel to the features - especially the bathroom. Nice breakfast and a nice place to have a drink after a busy day exploring the city.

Some of the staff were not so friendly, they were there to 'just do their job' and nothing else. Like most London buildings, this does not have air conditioning, so the rooms are very warm/hot even with the window open (max 5 cm opening) and the very noisy fan running. If it is hot weather and you don't like being hot at night, then seek a hotel that has air con.

Very nice staff Good cafe with breakfast options. Had drink on terrace which was lovely. Nice decor in rooms even if small. Utilised space well, particularly liked the bathroom. Got bottle of water on arrival and rooms had most things you need like a hairdryer etc.

Small rooms, should get a medium at a minimum (but we knew it already from looking) If you want proper hanger space you’ve got to go for the biggest room really.

Wonderful as usual ! We will be back ! Clean , fun , and trendy !

It’s tricky to get about inside ! Lots of floors and like a rabbit warren , but it’s wonderful otherwise

I loved the relaxed atmosphere of the lounge and the servers. Staff very nice and helpful.

Nothing. Room small but functional. I expected this.

Good location, friendly welcome, unique quirky building, a lot of character & charm. Shower excellent, bed comfortable. Our room was ready early & able to leave our bags.

The room was advertised as small, and it was! I didn’t think it would be quite that small, but fine for two people overnight. We stayed during the ‘heat wave’ it was extremely hot, but fan was provided.

Didn’t have any

Cleanliness and customer service

Size of bedroom was too small to get around Breakfast quality of food was disappointing- bread soggy and tomatoes not tasty.

Location is excellent, bathroom OK

Room itself very small, access to only one side of the bed. Lift not working; as we selected this hotel for the lift this was disappointing

Clean room, cosy bed, superb a la carte breakfast! Artistic atmosphere, nice interior design. Perfect location by the Paddington station. Excellent public transport: the Elizabeth line takes you fast to both Heathrow and the city centre. Good pubs nearby. Several sorts of quality loose tea were available in the kitchenette throughout the day. Treated water and takeaway bottles are provided in the lobby from a beer tap.

I still do not like British double faucets. I seriously lacked some shelves or any horizontal surface. I just could not place my stuff anywhere, neither in the room nor in the bathroom. There was no place for the clothes apart from the two hangers. No shelf, no wardrobe, no drawer, nothing. There was also no place to open the suitcase other than the bed. This issue really needs overthinking.

simplicity and style

The room as tiny tiny and the public areas need a face-lift.

When we asked to change rooms, they worked to make that happen and were responsive. Once we moved to the new room, it was wonderful. The nice view outside of the window, the interesting, hip design of the hotel and the rooms were great. The lobby and lounge are very cool and a nice vibey space. The coffee shop in the lobby has great coffee and pastries. Still and bubbly water available in the lobby to fill water bottles.

The location is very close to the train station so the tacky souvenir stores and a constant throng with rolling luggage come with that proximity. Just a half a block away would have been ideal. The first room that we were in was not great...the view was looking at an ugly apartment building and the room was small. Most of the rooms have this view, I'm afraid. The W wing has the view looking at the park and I don't think there are many rooms in this wing so we got lucky that we could move to one of these rooms. The charging plugs are under the bedside tables that you have to get on the floor with your phone light to find.

Loved the shower! Water was plentiful. Room was comfortable and very clean. Loved the location. Loved the Luto Pop-up. Loved the vibe and the coffee bar downstairs

I didn't like the pre-check-in requirement. It was very difficult to do while traveling and when we arrived the front desk person stated she couldn't check us in. So we had to fuss with sketchy internet to do online check-in AT THE DESK while tired from a day of travel. Also no one to help with bags and had to carry them up and down stairs to reach the room. Room was warm so we opened the window to increase air flow, but it was noisy. We had a fan so that helped.

Location, facilities, lift, good for my daughter and I, beds comfortable

Hot room, no airflow

The location near Paddington station is unbeatable for convenience to SWR trains and the Elizabeth Line. The hotel is charming, quirky, and beautifully remodeled with thoughtful design touches in the compact bathrooms and good lighting in the bedrooms. The small shared pantry with coffee and tea and the scattered antiques added a homey touch. We booked dinner at the LUTO pop-up, and we were rewarded with one of the best meals of our two-week trip! Amazing flavors!

There is no air conditioning, and even in late May, London was heating up! We were comfortable with the window open at night, but street noise meant ear plugs were a necessity. Stairs at street access and internally mean that this hotel may not be a good pick for those with mobility issues.

Staff were very friendly, efficient and helpful. Very good position for Paddington Station and my room ha a nice view of Norfolk Square gardens.

A lot of stairs to access the room (although my luggage was delivered to and collected from the room very promptly).

The room was very clean and stylish. The staff were welcoming and friendly. I appreciated the refillable water bottles and the easy to access water station. Location was great being a few steps away from paddington underground.

No a.c. And the room is quite small. Though I was not surprised by either of those things because I was fully aware before booking. We knew we wouldn’t be in the room much so it didn’t really matter.

No a/c and it was unusually hot so the room was pretty warm. Normally wouldn't be an issue.

The location is excellent, and I loved the terrace seating for dinner, the Filipino food was brilliant! The room is lovely and clean, stylish, bed very comfortable and bathroom excellent.

Just some tweaks really. The room isn’t very private without net curtains. You can peer into people’s residences opposite, and vice versa. Having the blind down makes the room private but at the expense of lightness. The blind itself was lightproof but the street light at night shines around the edges, making the room light still. Also there were no tea or coffee facilities in the room. I like a cup of coffee to wake up with in the room. Other places I have stayed at internationally have this, it’s de-rigueur.

The location is amazing and the room was modern and comfortable.

The toilet door was mainly glass so it's not very private, even for a couple. We also didn't realise that the room didn't have its own tea and coffee until after we'd booked. We also prefer a buffet breakfast for the price we paid as opposed to only being able to order a meal from the menu.

Jane Nock and her team always support the Pilgrms. They find your rates affordable and the location is great.

All went well

I have stayed in the Pilgrm many times and on every occasion I find a new reason to appreciate it more. Especially the staff—they’re helpful and go above and beyond. So grateful for this excellent option near Paddington.

>I enjoyed the room and the easy access to the train station. >Reception staff were also helpful when it came to directions etc. >The rooms were nice and neat. > overall location was great! > Barely a five minute walk to major transportation lines. >Near numerous cafes and restaurants. >Near a handful of convenient stores for any last minute needs.

>The reception desk is odd and can come off as unprofessional,but the space is compact so it makes sense that they just sit at a small table. >Rooms were very small so, if you are more than one person with several bags I'd advise against those rooms. >Not a lot of surface area to put your things on either so most of your things will probably stay packed, unless you dont mid having a really messy room. >The cafe staff were a little curt and the matcha latte was watery. > You can hear the outside and your neighbors but not a disturbing amount. >The hotel is a little bit of a maze so you might get lost due to unfamiliarity but you'll be okay!

The location is great. The staff were friendly and helpful. The room was good and suited my needs.

The building is a bit of a maze. The plumbing isn’t great.

Perfect location close to Paddington station, excellent public transport options towards Heathrow and the city centre. Delicious hot breakfast every morning. Self-service tea and coffee are available all day.

Heating was not working in one of the offered rooms. My colleague requested a repair, and he had to move into another room at night. Upon our return one evening, we notified the receptionist that the next morning we would need a takeaway breakfast. He said we announced it too late to manage. The breakfast price was not refunded.

Beds, pillows, staff, decor.

No air, very hot room

Nicely decorated inside

3 floor walk up with suitcase Extremely small rool

Loved the cafe and lounge and the staff, as well as the overall feel of the place and of course the excellent location.

Didn’t like the bed and the carpeting (though I know that’s necessary for noise control). Also my window (room K42) wouldn’t stay open and I had to stack it with some books. And I didn’t like the noise outside late at night and early in the morning, but I know that’s not within the hotel’s control.

the room had no air condition so it was quite hot, however for us just opening the window worked. Small bathroom but just enough space, nothing more than needed which is fine, because the location is exceptional! the well in the shower didn’t pull very much, but no flood was born.

Really lovely, relaxed/boho. Very welcoming ambience. Super clean, & the breakfasts were sublime. Service excellent. Slight downside was the room size - we were in a ‘large’ but still a bit tight & bed size felt like a double not king. But for a couple of nights in a great location we were very happy. Would stay again 😁

This isn’t a bad place to stay, but overall small and a central location in London. Cleann but old, and could use an update.

Location was perfect!

rooms are quite small but for a weekend is perfect

Location. Rooms where well appointed although anyone with mobility issues would not manage as multiple steps and stairs.

Bedroom looked out into an extractor route from the kitchen. Felt very claustrophobic and hemmed in. If visiting ask for a bedroom facing the street as this is the only position where you may see daylight properly.

The staff were friendly and the location near all the trains were nice

The room was really loud in the evening and the area outside the hotel was a bit dicey at night.

Location of hotel is amazing and the building is very clean. Check-in and out extremely smooth so no major problems. The breakfast especially was really amazing.

Room was a bit bare bones, especially considering the price. Would be nice to have a bit more space and some tea/coffee/minibar facilities in the room.

It was so close to Paddington station. Very clean

The bed was very hard and uncomfortable.

Location was spot on.

Small room for what we paid.

The personal and the hotel is cozy

A little small the bedroom

Rooms are lovely . Bed is comfortable. The pantry is a nice touch . Great location for Paddington.

It was my third time staying here and unfortunately on this occasion it was extremely noisy. I had a room at the back of the hotel and was kept awake by shouting and then very loud inconsiderate guests coming in the early hours. I was exhausted and had a very early start for a work trip.

The hotel’s location next to Paddington Station is a major advantage, making it easy to reach from the airport and convenient for traveling around the city. The accessibility adds great value to the stay. . The room was clean and cozy, the staff was very friendly, helpful, and welcoming especially Mr. Farhan and Sami at night shift, it features amazing artwork, adding a unique and stylish touch to the atmosphere. The café was good, offering a pleasant spot to relax.

some steps squeaked, the rooms felt a bit cold, and the elevator broke down several times, there's No A/C which could be uncomfortable during warmer months. A minor drawback. But Overall, a good stay with a few small issues.