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The Pilgrm Hotel, London

25 London St, Paddington, London W2 1HH, United Kingdom (show on map)

Expert reviews

The Guardian review:

“Space may be at a premium in The Pilgrm hotel, but beautiful reclaimed fixtures and tempting food more than make up for the lack of elbow room. Cocktails, comfort, great cuisine… not things a true pilgrim would expect, but I can imagine food, style and bargain lovers everywhere being happy to make a pilgrmage.”

CN Traveler review:

“It’s the most stylish, cool and comfortable place you’ll get for the price in central London. And even though the rooms are tiny, chances are you’re not going to be hanging out in them that much anyway.”

Featured in CN Traveler’s 2018 Hot List.

Telegraph review:

“A Victorian-era building brought back to life as a “reinterpretation” of the traditional hotel. All the frills have been stripped back so you’re left with simple, but considered, hallmarks: smooth check-in, meticulous design, a world-class cocktail menu and decent coffee. In short, it’s the future of city hoteliering.”

Guest rating

This an aggregated customer review rating of The Pilgrm Hotel, London. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.4 out of 5.0

Ranked 33rd in London

110£98$137¥14522C$106A$106HK$1072S$180SFr128¥869kr1130kr827kr1067

What guests liked

All you need to know

Located on 25 London Street in the famous Westminster Borough, this luxury four-star hotel offers the best of hospitality services and facilities. The hotel is located in the heart of London offering guests proximity to the city’s financial and commercial hub.

The Pilgrm Hotel offers chic rooms and accommodation for guests staying in the hotel. Guests can choose from room options such as Small Double Room, Large Double Room, Standard Double Room and Bunk Bed Room. The rooms are well-furnished and adorned with modern décor and finest furniture.

Pilgrim Hotel is situated in an excellent location offering guests a nearness to the city highlights and landmarks. The famous Paddington is 100 m away from the hotel while the iconic Royal Albert Hall is about 2 km away from the hotel.

The closest airport to the hotel is the London Heathrow Airport which is about 20 km away.

The hotel offers standard amenities such as free Wi-Fi for high-speed internet access, a flat-screen TV with satellite channels, air conditioning, a minibar and a private bathroom en-suite with a shower and also features thoughtful touches such as bathroom slippers and free toiletries. The guest rooms also feature vintage and retro design elements particular to each room and also features original artwork.

The hotel offers other services such as daily maid service, luggage storage, 24-hour front desk service and dry cleaning.

 

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Location

Recent guest reviews

4.0
Karina

20 August 2025

Perfect location near Paddington station and the surrounding areas were easy to get around

Great location near the train station

No air conditioning and rooms were very hot

4.0
Georgie

18 August 2025

Amazing place to stay, would stay here again. But don’t choose the small room if you have luggage.

Amazing location and very cute.

The room was a bit dated and very small. Although I did choose a small room it was impractically small and the design was tricky to be able to move about in or have any luggage.

4.0
Paige

17 August 2025

Very good

Clean, relatively comfortable, and a nice communal space. We were grateful for the water station and in an area full of chain coffee/restaurants, it was nice to have good Monmouth coffee in the coffee shop downstairs. Paddington is otherwise really well connected, close to the beautiful Little Venice, and not too far from the lovely Notting Hill.

We were there during another heatwave and the rooms don’t have aircon. While you could cool down by having the window open and the fan blaring, sometimes having the windows open meant you could hear the loud outside noises and pigeons waking you up.

4.0
Phoebe

17 August 2025

Very good

Great location near paddington station, amazing architecture and surprisingly quite in such a busy area

Some rooms don’t have elevator access and can be a bit small but we were in there very much so it didn’t bother us!

4.5
Imelda

12 August 2025

Very enjoyable and bed very comfortable

Staff were excellent, friendly and efficient. Lovely the pure water dispenser available at all times. Shower was very good and the toiletries provided were of a good quality

Found the room small but that is london I suppose

4.0
Seán

7 August 2025

Very good

Location

We got the large room which was very small. Couldn’t wheel the suitcase round the bed as it was that tight. No air con either but we knew that.

3.5
Scott

6 August 2025

Still one of the best small Hotels in West London

Stayed many times at The Pilgrim in the past. Shame they now close the bar lounge on Sun & Monday, but still great stay.

Closed lounge after 3pm Monday. Road and street noise (but depends on the room you get)

4.0
Tim

4 August 2025

Great location, nicely decorated and comfortable.

It was very well located. It had character and was nicely fitted out.

There were no in room tea/coffee facilities and I was not told that tea and coffee was available from pantries set up on each floor, though I found this myself on the second day of my stay. Still these pantries did not have milk, just a note to say guests should go downstairs to ask for some. It would have been a lot nicer to have in room facilities or at the very least have fridges with milk in the pantries.

4.0
Amanda

3 August 2025

Very convenient location with a great breakfast menu.

Breakfast menu was excellent with good service. Location very good.

Room very small and very hot with no air conditioning. A fan was provided. Elevator did not go to our floor so we had to carry luggage up stairs.

4.5
Jill

29 July 2025

Great place to visit, super handy and lovely atmosphere

Loved the atmosphere, the balcony and the location was really convenient

A little bit noisy over the pub but didn’t affect us too much

4.5
David

20 July 2025

Friendly staff and nice stay. Stayed here as a stop of for the boxing. Only issue was the lift being broken and there be

Good location to Paddington and other attractions

No issues. Served its purpose.

3.5
Price

14 July 2025

Great location, clean hotel with excellent service but I will be booking a hotel with aircon next ti

Friendly staff, excellent service

Room was uncomfortable because of the heat, I know the weather cant be helped but more fans or a cooling tower would have been nice, I did ask but was told no more fans available

4.0
Ella

12 July 2025

Comfortable stylish and friendly central hotwl

Love the friendly staff The style The breakfast choice Comfortable bed Lovely linen Roomy shower

Quite cramped and sockets in tricky places

4.5
Martin-williamson

10 July 2025

Lovely boutique hotel seconds from Paddington.

Quick check in which included a bottle of water and there are still and sparkling water dispensers in the lobby to refill. Nice touch. Our room was ready 45 minutes early. We had a 'Large' room - for a couple you wouldn't want to go smaller. Efficient use of space but not really large in the true sense ;) Excellent breakfast, outside on the balcony, avocado and poached eggs on toast. Lovely staff.

Our room was hot (but it was a heatwave!). We had a fan, but too noisy to sleep with it on. Bathroom tiny but functional.

4.5
Charles

8 July 2025

Fabulous

Staff were amazing. Beyond the call of duty.

4.0
Debbie

6 July 2025

Great shirt term stay option

Quirkiness

3.5
Jessica

3 July 2025

A good stay!

Good location, helpful staff, free water / sparkling water ! Clean :)

A little disappointed! Last time we stayed here for £100 cheaper and we were in such a nice room, this time cost us way more and the room was TINY with a very small window and noise at night. Quite let down after our initial experience staying here was 10/10, however I’m quite disappointed with the room standard this time. We came back as we thought we would be able to have the same standard as last time. I guess it may be peak season now so you guys must have more guests to accommodate than last time. Will still come back for our next visit, just hope we get a nicer room!

4.0
Alison

3 July 2025

Very good

The availability of cold drinking water (still and sparkling) was great, always on tap. The ambient music is good. The breakfast was lovely.

The weather was EXTREMELY HOT but there was NO AIRCON in the room, this made it very UNCOMFORTABLE. The room was also very cramped.

4.5
Karen

3 July 2025

totally cool boutique hotel, quirky. staff were super great!

rooms were very nicely done in tune with the period of the building

no AC, and the windows weren’t fully open able. heat wave was 80degree nights. breakfast/coffee not available til 7.30am - seems v.late to me.

4.5
Sandra

2 July 2025

Although pricey, I would stay again because the staff were excellent, great breakfast and location.

Breakfast, lovely helpful staff. excellent location. clean. I felt safe.

expensive to stay.

4.5
Penny

30 June 2025

Brilliant location, friendly, helpful staff and good food.

Quirky. Very friendly staff and good food. The fact they serve Monmouth is a good sign. The standard of cleanliness was excellent.

The first room we were shown was dark and stuffy, not sure they should be charging the same price for that as for the other rooms. They were very good about moving us though.

3.5
Kirsten

29 June 2025

Pleasant

Great location, easy to find

No air con, minimal in room

4.5
Elle

29 June 2025

It was clean, and just what we were looking for!

The decoration was really quirky and full of colour. The location was perfect for what we wanted and so was the rooms.

The only thing I would say is rooms do get very hot even with a fan in them and windows open, but still really good hotel.

4.0
Steinar

29 June 2025

Very good!

Staff was excellent, great location and facilities as expected.

4.0
Philip

27 June 2025

Very handy location to stay with nice clean renovated rooms.

Great location right near Paddington Station. Quirky accommodation with a nice retro feel to the features - especially the bathroom. Nice breakfast and a nice place to have a drink after a busy day exploring the city.

Some of the staff were not so friendly, they were there to 'just do their job' and nothing else. Like most London buildings, this does not have air conditioning, so the rooms are very warm/hot even with the window open (max 5 cm opening) and the very noisy fan running. If it is hot weather and you don't like being hot at night, then seek a hotel that has air con.

4.0
Theo

26 June 2025

Fun unique stay

Very nice staff Good cafe with breakfast options. Had drink on terrace which was lovely. Nice decor in rooms even if small. Utilised space well, particularly liked the bathroom. Got bottle of water on arrival and rooms had most things you need like a hairdryer etc.

Small rooms, should get a medium at a minimum (but we knew it already from looking) If you want proper hanger space you’ve got to go for the biggest room really.

4.5
Joanne

24 June 2025

Loved it and will be back soon , we are slowly figuring it out . Lovely breakfast and coffee !

Wonderful as usual ! We will be back ! Clean , fun , and trendy !

It’s tricky to get about inside ! Lots of floors and like a rabbit warren , but it’s wonderful otherwise

4.5
Leslie

23 June 2025

Awesome location with great vibe!

I loved the relaxed atmosphere of the lounge and the servers. Staff very nice and helpful.

Nothing. Room small but functional. I expected this.

3.5
Emma

22 June 2025

Compact & bijou!

Good location, friendly welcome, unique quirky building, a lot of character & charm. Shower excellent, bed comfortable. Our room was ready early & able to leave our bags.

The room was advertised as small, and it was! I didn’t think it would be quite that small, but fine for two people overnight. We stayed during the ‘heat wave’ it was extremely hot, but fan was provided.

4.0
Margery

15 June 2025

Superb accommodation

Didn’t have any

3.5
Katy

13 June 2025

Average

Cleanliness and customer service

Size of bedroom was too small to get around Breakfast quality of food was disappointing- bread soggy and tomatoes not tasty.

4.0
Heather

12 June 2025

Overall A decent stay, shame about the lift.

Location is excellent, bathroom OK

Room itself very small, access to only one side of the bed. Lift not working; as we selected this hotel for the lift this was disappointing

4.0
Eszter_74

6 June 2025

Very good

Clean room, cosy bed, superb a la carte breakfast! Artistic atmosphere, nice interior design. Perfect location by the Paddington station. Excellent public transport: the Elizabeth line takes you fast to both Heathrow and the city centre. Good pubs nearby. Several sorts of quality loose tea were available in the kitchenette throughout the day. Treated water and takeaway bottles are provided in the lobby from a beer tap.

I still do not like British double faucets. I seriously lacked some shelves or any horizontal surface. I just could not place my stuff anywhere, neither in the room nor in the bathroom. There was no place for the clothes apart from the two hangers. No shelf, no wardrobe, no drawer, nothing. There was also no place to open the suitcase other than the bed. This issue really needs overthinking.

4.0
Denise

5 June 2025

Suits me and I sleep well

simplicity and style

The room as tiny tiny and the public areas need a face-lift.

4.0
Howell

3 June 2025

Hip hotel close to public transportation

When we asked to change rooms, they worked to make that happen and were responsive. Once we moved to the new room, it was wonderful. The nice view outside of the window, the interesting, hip design of the hotel and the rooms were great. The lobby and lounge are very cool and a nice vibey space. The coffee shop in the lobby has great coffee and pastries. Still and bubbly water available in the lobby to fill water bottles.

The location is very close to the train station so the tacky souvenir stores and a constant throng with rolling luggage come with that proximity. Just a half a block away would have been ideal. The first room that we were in was not great...the view was looking at an ugly apartment building and the room was small. Most of the rooms have this view, I'm afraid. The W wing has the view looking at the park and I don't think there are many rooms in this wing so we got lucky that we could move to one of these rooms. The charging plugs are under the bedside tables that you have to get on the floor with your phone light to find.

4.0
Julia

2 June 2025

Good hotel in a great location for connection to Heathrow. Clean and comfortable but no ac.

Loved the shower! Water was plentiful. Room was comfortable and very clean. Loved the location. Loved the Luto Pop-up. Loved the vibe and the coffee bar downstairs

I didn't like the pre-check-in requirement. It was very difficult to do while traveling and when we arrived the front desk person stated she couldn't check us in. So we had to fuss with sketchy internet to do online check-in AT THE DESK while tired from a day of travel. Also no one to help with bags and had to carry them up and down stairs to reach the room. Room was warm so we opened the window to increase air flow, but it was noisy. We had a fan so that helped.

4.0
Locker

1 June 2025

Small but great for our needs

Location, facilities, lift, good for my daughter and I, beds comfortable

Hot room, no airflow

4.5
Susan

1 June 2025

The Pilgrm is ideal for travellers transiting through Paddington

The location near Paddington station is unbeatable for convenience to SWR trains and the Elizabeth Line. The hotel is charming, quirky, and beautifully remodeled with thoughtful design touches in the compact bathrooms and good lighting in the bedrooms. The small shared pantry with coffee and tea and the scattered antiques added a homey touch. We booked dinner at the LUTO pop-up, and we were rewarded with one of the best meals of our two-week trip! Amazing flavors!

There is no air conditioning, and even in late May, London was heating up! We were comfortable with the window open at night, but street noise meant ear plugs were a necessity. Stairs at street access and internally mean that this hotel may not be a good pick for those with mobility issues.

3.5
Elizabeth

27 May 2025

An interesting modern hotel

Staff were very friendly, efficient and helpful. Very good position for Paddington Station and my room ha a nice view of Norfolk Square gardens.

A lot of stairs to access the room (although my luggage was delivered to and collected from the room very promptly).

4.5
Christina

24 May 2025

Very happy with our stay here.

The room was very clean and stylish. The staff were welcoming and friendly. I appreciated the refillable water bottles and the easy to access water station. Location was great being a few steps away from paddington underground.

No a.c. And the room is quite small. Though I was not surprised by either of those things because I was fully aware before booking. We knew we wouldn’t be in the room much so it didn’t really matter.

4.0
Honor

20 May 2025

Very good

No a/c and it was unusually hot so the room was pretty warm. Normally wouldn't be an issue.

4.5
Colin

19 May 2025

Superb, will definitely stay again. Some easy refinements would make it excellent.

The location is excellent, and I loved the terrace seating for dinner, the Filipino food was brilliant! The room is lovely and clean, stylish, bed very comfortable and bathroom excellent.

Just some tweaks really. The room isn’t very private without net curtains. You can peer into people’s residences opposite, and vice versa. Having the blind down makes the room private but at the expense of lightness. The blind itself was lightproof but the street light at night shines around the edges, making the room light still. Also there were no tea or coffee facilities in the room. I like a cup of coffee to wake up with in the room. Other places I have stayed at internationally have this, it’s de-rigueur.

4.5
Jill

19 May 2025

Great location, cool hotel with some downsides

The location is amazing and the room was modern and comfortable.

The toilet door was mainly glass so it's not very private, even for a couple. We also didn't realise that the room didn't have its own tea and coffee until after we'd booked. We also prefer a buffet breakfast for the price we paid as opposed to only being able to order a meal from the menu.

4.5
Cross

18 May 2025

Fabulous

Jane Nock and her team always support the Pilgrms. They find your rates affordable and the location is great.

4.5
Cross

17 May 2025

Jane Nock makes frequent use of The Pilgm Hotel

All went well

4.5
Sarah

1 May 2025

Fabulous

I have stayed in the Pilgrm many times and on every occasion I find a new reason to appreciate it more. Especially the staff—they’re helpful and go above and beyond. So grateful for this excellent option near Paddington.

4.0
Nicholas

30 April 2025

A hotel thats cute, hip, and in a great location.

>I enjoyed the room and the easy access to the train station. >Reception staff were also helpful when it came to directions etc. >The rooms were nice and neat. > overall location was great! > Barely a five minute walk to major transportation lines. >Near numerous cafes and restaurants. >Near a handful of convenient stores for any last minute needs.

>The reception desk is odd and can come off as unprofessional,but the space is compact so it makes sense that they just sit at a small table. >Rooms were very small so, if you are more than one person with several bags I'd advise against those rooms. >Not a lot of surface area to put your things on either so most of your things will probably stay packed, unless you dont mid having a really messy room. >The cafe staff were a little curt and the matcha latte was watery. > You can hear the outside and your neighbors but not a disturbing amount. >The hotel is a little bit of a maze so you might get lost due to unfamiliarity but you'll be okay!

4.5
Ian

28 April 2025

Excellent place to stay for a few nights in London.

The location is great. The staff were friendly and helpful. The room was good and suited my needs.

The building is a bit of a maze. The plumbing isn’t great.

3.5
Eszter_74

21 April 2025

Pleasant

Perfect location close to Paddington station, excellent public transport options towards Heathrow and the city centre. Delicious hot breakfast every morning. Self-service tea and coffee are available all day.

Heating was not working in one of the offered rooms. My colleague requested a repair, and he had to move into another room at night. Upon our return one evening, we notified the receptionist that the next morning we would need a takeaway breakfast. He said we announced it too late to manage. The breakfast price was not refunded.

4.0
Tammy

20 April 2025

Very good

Beds, pillows, staff, decor.

No air, very hot room

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Snack bar
  • - Special diet menus (on request)
  • - Wine/champagne (additional charge)
  • - Coffee house on site

Services

  • - 24-hour front desk
  • - Dry cleaning (additional charge)
  • - Express check-in/check-out
  • - Fax/photocopying (additional charge)
  • - Luggage storage
  • - Private check-in/check-out
  • - Shared lounge/TV area

Outdoors

  • - Terrace
  • - Sun terrace

General

  • - Non-smoking rooms
  • - Lift
  • - Heating
  • - Non-smoking throughout

Activities

  • - Temporary art galleries
  • - Live music/performance

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Face masks for guests available

Reception services

  • - Invoice provided
Check availability 110£98$137¥14522C$106A$106HK$1072S$180SFr128¥869kr1130kr827kr1067