Great Northern Hotel, London

Packed breakfast for our early start was excellent. Pantry facility was good. Restaurant was marvellous. Person on reception was very helpful, helped us take our cases to our room and arrange packed breakfast.

We could not get any hot water through the sink tap even after letting it run for quite a while. The bedside lights did work on the window side of the bed.

Location great for St Pancras International. Rooms very comfortable, clean and quiet, staff very polite and courteous. Love the character of the place

We were offered complimentary "pantry" access but contents very limited (some apples & a couple of brownies) by the time we arrived at 8.30pm

Comfortable hotel in a fantastic location close to tube and main line stations. No problem with late check out.

Nothing

Great location for St Pancras. Friendly helpful staff. Fantastic room - wecwere upgraded 👌

The entire hotel and staff were amazing! The room was spotless and beautiful. The convenience of location made it so easy to get around and do all that we needed. Would love to stay here again!

The only disappointing thing was the AC unit wasn't very robust. We were quite hot in the room but both the fan and temperature were unable to be turned down anymore. Luckily it wasn't a scorching hot day or else this would have been even more problematic.

The Hotel is brilliantly situated for central London, with easy access to both Kings Cross, Euston and the Tube. Most places to visit are within about 20 Minutes travel in all directions and the dining experience within the hotel is excellent. Although right in the edge of Kings Cross station the rooms are quiet and the additional floor pantry is a nice touch and add value to this hotel.

During our stay the hotels water heating system went down which meant that on our first morning we had to have cold showers, this was a whole hotel issue so not the fault of the staff etc. and was resolved when we returned to the room, it would however have been nice if the hotel had recognised this may be with a free drink in the bar etc. but I am being slightly picky about this.

The room was lovely and comfortable with a great view over the roof of Kings Cross station. The restaurant staff were charming and friendly, despite the fact that I turned up just before the end of service. Food lovely. Toiletries were beautiful and nespresso in the room fab. The double glazing cut out all the noise of the station.

When I arrived, the staff on reception were a little stressed and coping with some guests who wanted to change rooms. Not the friendly welcome I was expecting after a long journey from Cornwall.

Comfy and strategic hotel

Great location and friendly staff.

Room was smaller than we expected and it was a bit of a struggle with luggage through the many doors.

Very close for the Eurostar x property well designed to counteract any traffic noise x delicious food in the restaurant and extremely attentive service x room well designed for 16m squared x large bathroom for the room size

Can’t think of one thing

Unusual to have table served breakfast. I liked it. Good quality. Care taken Eg I noticed fresh orange juice used chilled oranges. Great!

Room was quite small. Difficult to find a place for a large bag when opened

Excellent room, large, light and good views. Very efficient and friendly staff on front desk

Tea making facilities in the room instead of at end of corridor

Superb location between Kings Cross and St Pancras stations.

The location was perfect for our itinerary. Layout a little odd but it is a Victorian hotel.

Expensive

Great location,nice waiting staff,clean and attractive

Double bed jammed against the wall in a small bedroom,en suite doors had gaps all around so it wasn't private.It was pretty pricey for what we got

The location was our main issue and reason for choice. Didn't ear at restaurant or use the bar.

Small room. Little to any space to hang clothing.

Staff were excellent, especially the porter:-)

Great central location right next to train station and metro. Comfortable bed

Confirmed price from booking.com was different to what hotel charged. They initially deducted from credit card £100 more than confirmed price plus a £100 extra bond. This was eventually rectified - and everyone was very nice and helpful,but it tooabout 5 days for those funds to be released back to my credit card.

Location, bars and style of rooms.

Rooms are on the small side.

Decor,style,location,tea making facility on each floor

Location. Staff. Lovely rooms.

We wanted to relax after a busy day but there is limited seating in the upstairs and downstairs bars and the drinks menu upstairs didn’t show any hot drinks. The downstairs bar has doors that open straight into Kings Cross station but these were locked so we had to go out in heavy rain to enter through the main entrance.

Comfortable room, very comfortable bed, nice decor, very clean, pleasant staff, great views from corner room.Hotel is in a great position.

No shower over the bath, just a hand held shower. No facilities for making tea, only a coffee machine. Had to go to the pantry, along the corridor, to make tea. Pantry poorly stocked. (Look at the pantry in No.1 Guest House in York!) Hand basin had hot water intermittently. Doors to bathroom had a gap between them.

Location

Very good

Missing toilet brush

Our room was upgraded from the basic so it was spacious and no bed pushed up against a wall which I fear might have been the case with the couchette room.

There was a minor issue which was solved very swiftly and efficiently and I could not be more thankful. A lovely hotel with wonderful staff.

Location and how clean it was

Size of room on the small size Steps - have to go up steps and back down the other side to be able to access the lifts but if a pain when you have luggage and no offer of help

Great location very comfortable and clean . The pantry was very good . Staff friendly and helpful

They took a £50 holding deposit and I haven't received it back by 48 hrs and I'm getting worried

The location can't be beat, for access to all kinds of transport to wherever you go next, and also in the middle of many great neighborhoods to explore easily on foot. Also loved the luxurious bathrobe and slippers, and the pantry for tea any time of day! Everything is compact, but there is everything you need. We loved staying here and will stay again in the future. Staff was also incredibly kind and helpful. It was shocking how quiet it was in the room given the surrounding noise.

n/a

Ideal location for the Eurostar

Small Rooms

Excellent location. Friendly staff. Very good facilities.

Nothing.

Breakfast was great. Location was very central.

The location is excellent, I had an early morning train to catch. The breakfast was excellent.

All was good. Comfortable room. Easy access in in and out.

Room was surprisingly quiet.

Front desk staff not very friendly.

Clean tidy compact and convenient

Upon arrival we were informed our suite had been upgraded, which was a lovely surprise and the staff were very welcoming. The decor in the hotel was beautiful, particularly in the bar and restaurant. The history of the hotel was partly why we booked it. We had access to a pantry with some cakes and hot drink making facilities, which was a nice touch. The views from our floor and our room were wonderful and the location was very central. The room itself was comfortable, with a good mattress and the addition of bathrobes and slippers. The small decorative touches in the room were in keeping with the overall aesthetic of the hotel. ordered room service during our stay which was efficient.

There was a slight wait for the room although we did inform the hotel of the time we would be checking in. Others have mentioned the lack of tea making facilities in the room and the size of the room was a little on the small size for what I was expecting and the price. The water pressure in the room wasn't great but we were on the top floor. The breakfast was nice but felt overpriced (£70 for two without cereal) though some of the price may be due to the surroundings which were beautiful. Unfortunately the stay was impacted by a particularly unfortunate interaction with a staff member when returning to the hotel in the evening after an event we attended. He was leaving the hotel as I was scanning my card to enter and blocked the door, not allowing us entry and questioned me, wanting to see proof we were staying at the hotel. Even though I showed him my room card he said he wouldn't hold the door for me and closed it on me. I pointed out that I would've let myself in if he hadn't been coming out at that moment. I wonder if my appearance had been different if he would have held the door for me. I've never had this type of interaction at any other hotel I've stayed, luxury or otherwise so it was upsetting. Needless to say we didn't have breakfast in the hotel the following morning. The staff during the rest of the stay were perfectly friendly so this was a sad end to an otherwise nice two night stay.

A comfy room, curteous service and perfect location for headsing to Europe. The breakfast takeaway pack on the last day was excellent and gave me a great early start.

Cereal selection was poor for breakfast - on the second day there were no cornflakes and I was releagted to Bran Flakes. Cereal & Juice is also by waiter service, whereas my preference for these item is buffet selection.

The extra touches, slippers and dressing gown

Room so small, no tea making facilities in room, pillows far too soft. Trying hard to maximise space but made of feel far less luxurious. Surprised at star rating

good hotel opposite St Pancras International Eurostar. Lots to do nearby Guest refreshment room at the end of the corridor

Coffee Machine did not have instructions for use

Good vibe, nicely fitted out, clean deco look, good service, good breakfast and extra kitchen to get basics yourself e.g. coffee

The basic room is very small, although nicely completed there's not much space for 2 people

Very clean. Very efficiently run. The room was clean and bed was comfortable.

Like nearly all hotels we’ve stayed in there was a lack of table area so one suitcase stayed on floor. Also bathroom although extremely nice had no areas to put your own spongebags and toiletries. Also clean clothes after your shower had to be dropped on the floor as there was nowhere to store them actually in the bathroom.

Nice little touches in the bedroom - good bedside lighting. Fluffy towels and good robes. Water provided

Coffee machine but no tea making options. Reception is tight and reception staff a bit clueless. Need to be sharper and less ‘vacant’ .

The style

No tea in the room only coffee

Perfect location - comfortable, well appointed rooms, even the smallest ones. Bottles of water in the room and replenished daily.

No tea or kettle in the rooms, just a coffee machine and coffee - I don’t drink coffee!

The close proximity to King's Cross station.

There wasn't anything I didn't like.

Location, staff. Room, bed.

No kettle in room. I do like my tea.

Fantastic location and super comfortable room. Was worried it would be noisy but didn’t hear a sound despite being in King’s Cross. Fab breakfast and lovely, helpful staff

great location

none

Very comfortable room, fantastic location next to Kings Cross Station

Liked it all

The staff was really friendly. We had coffee, tea, fruit and cookies for free. Location was perfect.

The room was really small. I had something bigger in mind due to the photos.