The Cosmopolitan Hotel, Las Vegas

Location and view from room were stunning. Hotel had all amenities necessary and more.

Nothing it was great

The view

I didn’t like that the windows in the balcony were very dirty, also, disliked that the bartenders at the casinos were very rude. I went to other hotels and the attentiveness and treatment was very good from bartenders at other hotels and casinos. I don’t know why at this property they were so rude And that’s because I was staying at the cosmo.
But I would definitely stay again in the property. I probably won’t gamble or drink there.

Beautiful room. Great concert venue.

Horrible mobile checkin. Insufficient staff to handle crowd.
Room service only so so.

It was comfortable

I didn’t like that I have to pay for everything including waters and I didn’t like the floor number I would like to be in a higher floor for the money I paid

Great room and views.

The invoicing for items in your room and in room dining is very confusing at checkout and you shouldn't be charged just for picking something up, eg nuts, chips etc.

Great location - very modern

It’s a pretty hotel. Good location on the strip.

The room was poorly lit, not in a romantic way but less than functional.

The location was perfect, the view from our room was amazing, and the staff was friendly and helpful.

The fridge in the room turned off every 2 hours, the AC doesn’t really cool the whole room evenly, no microwave in the room.

The view of the ballagio fountains.

We waited an hour and 25 min to check in our room after our check in was supposed to be at 3pm. We were in the 35th floor and one time to just go down to the casino took 15min because of how packed the elevators were.

Location is perfect right in the middle of everything. From the start... Check in with Mayra at the front desk was a great experience. Rooms and the views were beautiful. Property is modern, clean and well kept. Gym was well equipped and clean. All of the staff on the property were helpful and kind. Restaurant choices were great... I only had time to try out Amaya and The Henry. Both delicious food. The staff at The Henry were nice, especially Tom!

I lost my way around the property but that's because it was my first stay there.

Large room and the balcony

The shower was rubbish and could do with some free facilities

The location

Passing through the casino was a health hazard. Lungs filled and burned with the disgusting chemicals of cigarette smoke. Smoking should be banded indoors. It was very uncomfortable and at one point wanted to check out. The casino should not be a place for just smokers to hang out. It’s like you trying kill people.

Great suite, lots of space, good restaurants.

Nothing not to like.

Restaurant selection, chandelier bar, ease of check in, the scent they pump in the air!

Very slow in room dining delivery, rooms are getting a bit dated and beat up.

The location was wonderful

The decor was kinda cold.

Location on the Las Vegas Strip was very central and perfect for us. All amenities were great. There was lots of choice of restaurants and bars. It had all you could ask for.

The rooms would benefit from tea & coffee making facilities. This would have been very much appreciated and is generally available in the majority of hotels of this standard. The bottled water in the rooms should also have been complimentary. Beware that bottled water is extremely expensive not just in the hotel but wherever you buy it from.

Easy access to Vegas strip

No available tram; must use other transportation.

Good location

I received multiple food and beverage credits but then they were not applied at checkout and it was very challenging to get my bill corrected.

Nice hotel, room was great and the bed was comfortable

The staff at the front desk provided different answers and there was a bit of a misunderstanding regarding the reservation and the benefits that came with the booking reservation.

Great location, dog friendly, very nice and helpful staff. The bed is very comfortable

Dog park is very small. We always walk to Vdara’s dog park

I got a great view of the fountain, the wheel, the Sphere, and the Paris beautiful tower. It was lovely. The beds are great! My. It’s said the chicken place was super good. We also ate the buffet at the Wicked Spoon. I wasn’t impressed though. I giggled a little how everyone had these plates piled high with crab legs. I am spoiled living in Seattle with fresh out of the water crab. The crab here was dry, fishy, and very salty. Ew.
Every person on the staff was so awesome! Especially as it was Christmas time- even the guys out on the street helping the cosmopolitan with traffic were wishing people merry Christmas!!

The check-in line was crazy long. We waited 45 minutes. Every time I walked by the front desk the line was always so long. I also was a little disappointed in the smell. It smelled like car fresheners- ew.
The remote for my TV was bad…. Like it was running out of batteries. I didn’t like the overly priced Wicked Spoon.
Coffee- where is the Coffee?? No coffee in the room and the only coffee place I could find in hotel was Starbucks- ew.

Room on the fountain was wonderful.

Check-in was chaotic and weird. Should have a better user experience.

Bellagio fountain view and there’s actually a way inside the hotel to get to Bellagio and Aria.

Overall stay was good. Bummed out that the ice skating wasn’t available. The property is good but there’s some maintenance that are needed in the room we stayed at: The toilet door knob latch wasn’t in good condition and I got locked out for a couple of minutes without my phone until it finally let me open! The curtains is stuck and doesn’t open on the right side so we can see the view from inside the room. There were still cigarette butt, a soda can outside the terrace and the there’s an empty cigarette box under the couch in the living room.

Nice Room, Good Dining Options. The staff, other than management, were helpful.

Check-in was a nightmare, waiting over two hours to get into our room after the time confirmed. Bad time management. In room phone never worked to connect with hotel services.

Fantastic, clean, good location on the vegas strip

Of course it is pricey, no breakfast included

Rooms were quiet. Beds were comfortable. Central location with good restaurants on property

Fire alarm unexpectedly on Friday morning.

Excellent views.

Charging for literally everything. Asking for champagne glasses to use JUST to make a toast and then taking hours to deliver them after paying $15 is insane.

The property has a great location. Middle of the strip. The room sizes were great. Beds were massive and we had a sofa also. Bathroom had double vanity and a large walk in shower.

The staff at the desk were not that hospitable, there was no ‘welcome’ or ‘have a nice stay’. No coffee machine in the room, just very small fridge. If you wanted fresh towels and a tidy up, you would need to pay $100 a time.
The corridors were looking a bit tired. Wall lights coming off the walls.

We liked the terrace with its view of fountain

We were disappointed of not having coffee maker in the room most hotels have that
Bed pillows were too dense not comfortable
Your in room phone didn’t work or nobody answered
Balcony glass railing needed to be cleaned
Sink faucets turning was not based on standard a bit confusing

Beautiful space and the bill credit

Room refrigerator did not work!

Hotel and facilities and location are great. Some nice places to eat and good bars and clubs. Easy access to other hotels.

Rooms were a bit tatty in places and have not been well maintained since I last went 8 years ago. I was there for 3 nights and they only cleaned my room once AFTER I called them to do it. I was out of my room for several hours on most days so they had the opportunity to do this.