The Cosmopolitan Hotel, Las Vegas

Nice hotel overall. Great restaurants and good options for spa / exercise etc

we had to move rooms several times due to WiFi being so poor and other issues. Even the room we ended up with still had poor connectivity issues. We were compensated with food and drink credit but not really much when

Everything clean nice friendly

Nothing

Very good hotel

Everything was perfect, just a bit expensive

We got upgraded on arrival. The room was amazing !! Staff were really helpful Concierge was great for advice on dining options. Just everything !!!

Nothing

I recently stayed at the Cosmopolitan Hotel in Las Vegas, and overall, the hotel's facilities were quite average. However, the check-in and check-out process was time-consuming, particularly when storing luggage, as there were no seats available, causing long waiting times. Additionally, I'm unsure if it was a mistake, but a deposit of $524 was charged twice. The primary reason for sharing this review is because of a terrible experience I had. After checking out, we stored our luggage until our flight. Our suitcase was in perfect condition when we left it at the hotel, as we had no issues bringing it to storage. However, when it was time to collect our luggage and head to the airport, we found that one of the suitcase wheels was broken. The manager who addressed the issue attempted to claim that the suitcase was already damaged, even though we found the broken wheel in the luggage storage area. Despite this evidence, they blamed the suitcase manufacturer and offered no compensation, not even an apology. It's highly disappointing and unprofessional that the hotel seemed to exploit the fact that we were pressed for time with our flight, only focusing on denying responsibility rather than addressing the issue appropriately.

I like the convenience of the location. The restaurants were good. The casino was clean.

The art work in and out of room was very cool. Loved the balcony.

Location and view and the atmosphere was nice.

We waited almost 5 hours for our room. When we prechecked in, we were told we were requested to be in one tower but when we got our room, it was the wrong tower and we were made to wait that 5 hours for 4 extra floors. We were supposedly getting a little upgrade for my husband’s 40th birthday and our 15 year anniversary. We paid so much for the room and felt like got jipped in that way plus the other pool was closed.

Booked a fountain view room and staff were super friendly to accommodate to get a high floor. Having a balcony to view the whole strip was amazing. Didn't have to go anywhere to see the Bellagio fountain shows!

Modern, clean, location perfect. Room service attentive and fast so food was delivered as fresh as possible. Check in service was prompt and early which was great after a long haul flight.

Great location right in the middle of the strip, bellagio view balconies amazing if you can get them. I booked a terrace suite and room was really nice. Easy to find your way around compared to most vegas hotels and good restaurants.

Had a serious incident while travelling and needed assistance from the hotel. Security said they didn’t know anything and couldn’t help. Turns out they had the information all along but no one was willing / bothered to look it up. Caused a lot of distress for me and my family. Staff don’t seem to communicate very well, was given mixed information between concierge / bell desk about the arrival of lost luggage.

Awesome views, furnishings.

Beautiful! Easy to find y way around as a solo traveller. Fun classy vibrant atmosphere The staff were very friendly, professional and happy to accommodate anything I needed

Room , location, staff and facilities were all fabulous

No tea and coffee making facilities in the room

Location and facilities are great. The staff at check in were so lovely and accommodating, I was extremely impressed and I’m sorry I didn’t note down her name for a special mention.

The view and the bathroom was bigger than our own home

There was a lot of street noise even on Sunday night but that’s Vegas

I love the property but disappointed they couldn’t help me make my wife day special it was her birthday and we couldn’t see the fountains. Floor was to high I couldn’t enjoy it

They couldn’t accommodate us

only the location

We were excited to arrive at the hotel after booking a room with a balcony, but unfortunately, our experience was disappointing. Upon check-in, we were given an accessible room that was completely different from what we had reserved and paid for. When we asked to be moved to the correct room, the staff was unhelpful and argumentative, making the situation even more unpleasant. Additionally, the cleanliness of the room was not up to standard, which made our stay even less enjoyable. Apart from the convenient location, we really cannot recommend this hotel. Guests deserve to receive the room they booked and a higher level of service and cleanliness.

GREAT

I ASKED FOR A ROOM WITH VIEW, BUT AS SOON AS I GET TO THE HOTEL THEY DECIDED TO PUT ME IN A ROOM WITH BALCONY BUT WITHOUT THE VIEW TO THE BELLAGIO'S FOUNTAIN

Staff was excellent

Some of the sinks did not work inside the room and the shower knobs where lose.

Location, and cleanliness was amazing.

First night there after a long day of flight delays, we had to call for maintenance to come reset our light switches because they were inoperable, lights wouldn’t turn off.

Nice comfy good location

Terrible bartenders at the sportsbook i mean terrible rude as well

The view from our balcony and how it is center to everything Las Vegas is known for.

Bed bugs, blow dryer was broken even if we are staying in a suite.

The bed was very comfortable and the room size was also very generous.

No complimentary bottled water No electric kettle No tea/coffee When I asked, I was informed that they can send me a cup of coffee for $17.00. One cup of coffee for $17! The other downside was the check in process. There were long queues and it took me at least 45 minutes to go through the process.

We loved our room with a balcony. Very spacious, nice view, and good for working as well.

Pity there is no coffee in the rooms. Also, couldn't get a bandage from the staff when I cut open my finger on the steel of the bar chair

Well located, open room balcony, aesthetic/decor, good size room and bathroom.

Room bathroom sinks were clogged, wasn’t able to use one of the sinks because it was so backed up, mirrors were dirty upon entering, shower faucet was/is lose, over all not same quality as last time I stayed here - before MGM took over. Sad and disappointing. Cigarette smell was present every time walked through floor 1.

Breakfast at Henry’s. Excellent food and staff are amazing. The whole facility is great, really a one stop shop, you don’t have to leave, everything is there.

Smoking indoors. Coming from Australia where this is not permitted and being a non smoker this was a bit off putting.

The view from our room was perfect

Very expensive but still worth it, will definitely be back!

Rooms were nice

Cleaning staff had carts up and down hallway. Too busy speaking Spanish to each other and on phone

Location was greatonce we got moved to the proper room , room was clean and spacious, comfortable bed

The staff put us in a room that had loud music outside for the 1st night and we requested a change to a different side of hotel yet, it was a hassle to pack up again to move. They knowingly did this to rush us into a room. Kind of frustrating. I had to haggle with manager to comp at least one night. Also, the room power was only working in living room so needed someone to come fix the problem.

Enjoyed the upgrade view.

No tea or coffee facilities in the room. No free water unless you’re willing to drink it out of the faucet. Bottle water prices are astronomical. CVS pharmacy was our go to for bulk water purchases, I mean for the price and the resort fee….come on !

Location

Nothing

Mood, lot of dinner-restaurant options, great pool, great room

We order few items to the room which never arrived and water temperature was never properly calibrated even after asking them to fix it.

Bed and room were comfortable, lots of dining options, staff was incredible. Eddy at China Poblano was amazing! The food was delicious and loved the vibe. Rhonda at the Chandellier Bar was amazing! Chelsea and Julia were also great! Blue Ribbon dinner was tasty and great. Julia at the Chelsea pool was attentive and great!

Room did not have any coffee!!! Boooooo! And the fan didn’t work in the bathroom and the iPad never worked. There was old carry out food left in our hallway outside somebody room for a couple days. Lighting in the water closet was super dim - very dark. Secret pizza was old and over warmed up. Crunchy dry and burnt. Elevators were hot and stuffy!

Spacious room with amazing view on the Bellagio Fountain

Strong cigarette smell already in the lobby

Location

Cleanliness and certain staff

Location, pool, party promoter, cool art. Spacious room.

Limited spots at the Boulevard pool, half the spots were reserved. There was no coffee or water included despite us having booked a nice suite. Smoke smell.

The room decorations were appealing. Free ice and wine-fi. The veranda was nice.

The atmosphere was dark.

Great location. Room was clean and well presented. Staff were excellent.

As a Brit, I missed the tea and coffee facilities in the room.

Clean and neat

N/A

Location is perfect. Great casino and restaurants.

It took a while to check in. I also lost my room key during the trip and it took a while to get it replaced. Always a line at the front desk.

Having a balcony with great views of the strip really set the room apart from other venues I have stayed at. Great location with being interconnected to Bellagio. Spacious room with all the amenities you would expect.

We arrived quite late due to flight delays and were very disappointed it took over an hour to check into this hotel. There were approximately 20 people ahead of me in the queue and they only had 3 staff checking people in. The process was very slow, taking around 10 to 15 minutes to check in each guest. The Holiday Inn has faster check in service, It meant that our first night in Vegas was complete write off as we were just to tired by the time we got to our room after midnight. Also, I understand its a premium hotel but $15 USD for a bottle of water in-room is completely over the top! Staff were not very friendly and a bit snobby, could work on being more hospitable.

Didn't eat here unfortunately

Everything

Our tv was not working and we called the front desk and they told us they was sending up engineer to fix it but never did and came the next day after we had to call them again. Our floor didn’t have ice so when we called them about the ice they told us we can get as complimentary but later I found out I was charged $10 for that bucket of ice. Other then that everything was fantastic

The balcony

They didn’t tell us about all the amenities and I wasn’t impressed with the casino.

Everything

You need to improve the AC it was pretty hot at night

Amazing location. Corridors and room did not smell of cigarettes. All staff were friendly.

Being given a dirty room on check in was quite silly. There was no lighting from the ceiling in our room which made some of the main areas still quite dark. The bathroom wasn't very clean and the sink kept clogging and draining very slowly. Elevators frequently had terrible wait times.

The Cosmopolitan has the high class vibe but at a very affordable price. It’s a beautiful property with lots of great photo op spots. I love that it’s located on the center of the strip for easy travel and walking distance to everything.

There was nothing about the property that I didn’t enjoy.

We loved having the terrace

The couch clearly had old throw up stains on it, you don’t expect that in a suite. We also tried to pay for early check in or late check out and they were unaccommodating both days even when offered to pay.