The Cosmopolitan Hotel, Las Vegas

Location. A short walk to anything and everything.

No microwave in room.

Pretty cool modern location, clean and serviceable

Nothing

Location is great and the room is big

The hotel is a bit outdated

I was upgraded to an upper floor/better view at no cost.

The bell hop service is completely inefficient in that it takes longer for the bellhop to arrive than it would if one could retrieve a luggage cart and load their own luggage. With twenty guests in line to check-in, there were two receptionist, again not a very efficient way of providing a pleasant guest experience.

convenient location and cleanliness absolutely fine

check in process was a disaster. at a little after 5pm you had 4 open desks checking in staff. you had guests going to the check out line and being accepted to check in in other words no vetting of what guests were doing. Checking in sets expectations for the remainder of the stay and this was a bad start. not even a word of apology from front desk staff either

Location

Room Looking the pool, noisy. Not enough light in the sofa area.

The man at check in was excellent. The room was good and the view was phenomenal, looking right over the Bellagio fountains. Room service was great, the food was above the usual room service standard and arrived quicker than expected for such a huge and busy hotel. The hotel itself had good facilities, and the staff were friendly and efficient. There was adequate space to sit at the hotel, and wait until our evening flight. All in all, a lovely few days spent at the hotel.

Bit confusing about how to get the room cleaned. It didn’t get cleaned for 3 days, but not entirely sure that wasn’t because we didn’t request it.

Beautiful and clean

The only issue I experienced was the staff continued to direct me to lost and found when I inquired about a sweater I left in one of the property’s restaurants. I was hoping to get it back quickly the next morning (given it was a restaurant I left it in versus somewhere in the hotel), but I was pushed into a black hole of their lost and found process where no one answers the phone - ever. I filled out the online form which responds “if you don’t hear back from us, we didn’t find it”. No empathy from a few staff members about it other than a shoulder shrug. Disappointing.

Room was lovely and good location

Let down on multiple occasions. Came for our wedding and despite reaching out multiple times I wasn’t messaged back, no email returned and at every opportunity I tried to make something special for us the Cosmopolitan let us down EVERY TIME!!! Extremely disappointing. Came here to save money over the Bellagio Penthouse but the truth is sadly the service does not match up

Great location, spacious room

Some lights were not working. We reported this twice but they were not fixed while we were there. The room was very dark. Also the fridge only seemed to work some of the time. We had to throw out 2 lots of milk because of this. We then put out items in the minibar fridge and then they tried to charge us $15. We did not have anything from the minibar. The charge was rescinded. When I told the reception lady about al this on check out she was very disinterested. These things applied an otherwise fantastic experience.

Location View from terrace is priceless Quite compact in comparison to others F & B options fantastic Modern

Very busy and noisy as we were there for edc weekend. Couple of items missing or broken in room

Great hotel in a fantastic location at centre strip! Amazing room with a lovely balcony and stunning views!

Great location

Long lines to check in

Amazing room, big and comfy

Check in process can be quite long

The location is outstanding.

I left clothes in my room which of course was totally my mistake. I contacted lost property and explained the "exact" location in the room that I left them. This was within 24 hours of departing. They said they couldn't find them which really disappointed me. Probably enough not to return to the Hotel in the future.

I like the cleanliness of the room

I did not like that it was for younger party crowd club in lobby soo escorts everywhere

Some of the bar staff very rude asking for a bigger tip.... Perhaps if vegas in general had not raised prices so much in last year it would be better. I have been coming 20 years dont know if i will be back.....gutted to be honest

The view was amazing!

The plumbing on the sinks and shower need to be fixed; water temp was unpredictable and sinks leaked from the knobs. Horrible cell reception.

Perfect location with many amenities

everything, great place

Mattress on the bed was old and worn out. Room was great, but the mattress needs replacing.

Great location and casino as well as selection of restaurants

The hotel staff seems thin and not capable as the check in process was an hour long and there was NO porter service for bags offered. The nightclubs outdoor music, playing from Wed - Sun until 4AM, shakes the entire Boulevard Tower.

The balcony was a Plus room was great

The price for 2 days was to much for 2 days, the toilet room light was out when I checked in to the room. Maybe because there was some type of green molding looking stuff on wall , corner behind toilet

location is very good

bathroom is not so good.

Cold inside

The hostess gave us an upgrade when we checked in. The room was excellent, super big with 2 bathrooms.

The room was very close to the elevator and we could hear the engine every 20 seconds during all the time we stayed. Also the room service crew removed the do not disturb card without our authorization, and entered the room without knocking while we were still there at 10:30 AM. The checkout is at 11:00. the room was relatively dirty because I could see dust in every surface of the TV, mirrors, bed frame etc. One of the TVs was broke. For the price of the room, comparing to other hotels, this one did not offered cotton pads, Q tips and hair caps.

Great location. Very spacious.

Very large bathrooms, I had 2! One bathroom had 2 (soundproof) doors! Funny art.

No issues.

Beautiful property and super comfortable stay

People smoking around the building

Great location on strip

Limited casino

Bars/restaurants!!!

Morning check out staff :( Everyone else was stellar!

Brilliant location, the Hotel is so cool and such a good atmosphere. We visited from the UK and absolutely loved it. So many hidden bars and not so hidden pizza restaurants.

Massive Queues at Check in but its Vegas and to be expected and the 'hidden' pizza restaurant queue is about 45 minutes every night.

Room is without Wi-Fi and breakfast. Service support to the room is very weak. Please speed up the response time to guests.

Allocate a room that is ready to occupy and not ask guest to wait for repair especially lights are out of order. Checked in 3pm and the room is very getting dark.

Great hotel have stayed there many times before it ticks all the boxes

I had a lot of bags in this transit through vegas, I found the staff to support with bags pretty rude on both arrival and leaving, not what I’ve seen in other hotels

The staff at check in was awesome. The in room service dinning staff exceptionally awesome. The engineer who fixed the light switch was awesome and was knowledgeable of info. So because of them we would be back

When I booked I put a note in asking first something special in the room. It said it could be done. No one contacted me. I did not know I had to contact concierge after I had already asked . So it was not done. I then asked for a microwave. To be in room. It was not until I asked. The light fixture was broke. I called someone for that. The outside cushions were soak wet. I waiting no one came to replace. The Henry’s greeter was not friendly.

The room was very nice, especially the balcony with a view of the bellagio fountain and the sphere.

There were food leftovers in the fridge. Gross!!!

Aethethics

Checkin sucks long lines waited over 1 hour

Good breakfast

Loved everything

The room layout has a great flow and the bathroom is phenomenal

No coffee maker in the room?? Also I don’t mind the “we’re trying to be risqué” artwork but it’s all just cliche thin white women?

Location, and cleanliness was amazing.

First night there after a long day of flight delays, we had to call for maintenance to come reset our light switches because they were inoperable, lights wouldn’t turn off.

Nice comfy good location

Terrible bartenders at the sportsbook i mean terrible rude as well

The view from our balcony and how it is center to everything Las Vegas is known for.

Bed bugs, blow dryer was broken even if we are staying in a suite.

The bed was very comfortable and the room size was also very generous.

No complimentary bottled water No electric kettle No tea/coffee When I asked, I was informed that they can send me a cup of coffee for $17.00. One cup of coffee for $17! The other downside was the check in process. There were long queues and it took me at least 45 minutes to go through the process.

We loved our room with a balcony. Very spacious, nice view, and good for working as well.

Pity there is no coffee in the rooms. Also, couldn't get a bandage from the staff when I cut open my finger on the steel of the bar chair

Well located, open room balcony, aesthetic/decor, good size room and bathroom.

Room bathroom sinks were clogged, wasn’t able to use one of the sinks because it was so backed up, mirrors were dirty upon entering, shower faucet was/is lose, over all not same quality as last time I stayed here - before MGM took over. Sad and disappointing. Cigarette smell was present every time walked through floor 1.

Breakfast at Henry’s. Excellent food and staff are amazing. The whole facility is great, really a one stop shop, you don’t have to leave, everything is there.

Smoking indoors. Coming from Australia where this is not permitted and being a non smoker this was a bit off putting.

The view from our room was perfect

Very expensive but still worth it, will definitely be back!

Rooms were nice

Cleaning staff had carts up and down hallway. Too busy speaking Spanish to each other and on phone

Location was greatonce we got moved to the proper room , room was clean and spacious, comfortable bed

The staff put us in a room that had loud music outside for the 1st night and we requested a change to a different side of hotel yet, it was a hassle to pack up again to move. They knowingly did this to rush us into a room. Kind of frustrating. I had to haggle with manager to comp at least one night. Also, the room power was only working in living room so needed someone to come fix the problem.

Enjoyed the upgrade view.

No tea or coffee facilities in the room. No free water unless you’re willing to drink it out of the faucet. Bottle water prices are astronomical. CVS pharmacy was our go to for bulk water purchases, I mean for the price and the resort fee….come on !

Location

Nothing