Mandarin Oriental Hotel, Kuala Lumpur

Amazing breakfast, beautiful and clean room, great infinity pool, and super friendly staff. You can book a room with Petronas towers view :)

Information in the room on opening hours of pool, spa etc was missing. Spa was not easy to book, you have to physically go there for the spa menu, rather than have the information accessible in your room.

Fantastic Pool area and outstanding staff

Nothing

The staff were really dupportive and kind, food was excellent

They could renovate a bit the toilets

Everything was perfect

Everything, but especially the staff.

Spacious rooms, good breakfast and exceptional view

Everything was so well organized from facilities to very friendly staff

Nothing

The staff were outstanding. The facilities were amazing.

I am a frequent traveler and a gold member in Hilton and a Mariot Bonvoy Gold member, but honestly I am making this statement that this is one of the best hotel I’ve stayed . We were given free late check out till 6 PM .

The location was particularly selected because of some errands during my stay. Breakfast was widespread, lots of choices-local and international. Staff at breakfast were friendly, efficient and welcoming.

600 ringgit deposit. Guests should be given one option as deposit and i. e. Credit and not cash.

Staff extremely attentive. High quality food and drink.

Nothing

Ideal location, absolutely first class experience. Pool Area was amazing, the staff cannot do enough for you. Restaurant food was extremely good, Cannot recommend this Hotel highly enough!!

Nothing, every thing was superb.

Nice

Nothing

Nice

Nothing

Nice

Nothing

Everything. Location next to Suria KLCC mail, access to the Pavillon mall through gangway

Everything was perfect. Location, room, facilities and breakfast.

Nothing to mention

What I like about the Mandarin Oriental Hotel is its blend of luxury, comfort, and good, friendly service. The elegant design and peaceful atmosphere create a relaxing stay. Its prime locations, excellent dining, and attentive staff ensure every guest feels welcome, valued, and enjoys a truly memorable experience throughout their visit.

None

The location is very close to the Mall KLCC and the staff is very friendly. And the GM was very good special 😃

Nothing all was good 😊

Location and beds quality

Too many people for breakfast, choice variety for breakfast

The service was first class, so friendly and efficient

We had to complain about the noise of drilling from below floor renovations. These continued to our full stay for a few hours each day. I have to say though, the complaint was dealt with very well and they couldn’t do enough to make up for the inconvenience.

Good and healthy breakfast. Many choices. Friendly staff.

Sounds outside our room. Neighbors banging the door.

- Well appointed room - Staff were exceptional, anticipating needs and solving any issues - Good selection at breakfast, different types of cuisine - Facilities were great; gym and pool good - Good location close to Suria KLCC Mall (entrance a 2 minute walk) and KLCC park

Nothing

Great stay overall! Top-notch service, cosy room, and a classy atmosphere. Loved the prime location right next to KLCC, plus the KLCC view from my room was amazing. Breakfast was decent, and having Netflix in the room was a nice touch.

Only downside was the slightly dim lighting around the mirrors—otherwise, everything was great!

Fantastic location. Pool stunning. Staff incredible

Location, cleanliness, polite and courteous staff, service and breakfast

Quality of coffee needs to improved during breakfast and types of fruits to be changed twice a week

The design, the staff, the location

The pillows

Rooms, services

Top class hotel in central KL, with amazing room rates

Nothing comes to mind

Central location on the park … beautiful traditional hotel amidst only skyscrapers… the personal service… by the food servers and manager . Loved the infinity pool …

Fantastic service in prime location with a beautiful pool!

Location location location! Proximity to Twin Towers, shopping mall, water show, and the park. Loved the pool area and room size. Very comfortable bed and decent breakfast.

Zero complaints.

Right next door to KLCC.

Nil.

Lovely 2 night stay at our fvourite hotel in KL where we have stayed on numerous occasions. Great staff, breakfast, pool area and gym

We loved this place. Centrally located, fantastic staff, a decent pool to relax around, good food and reasonable prices. We will be back.

Nothing, it was all great.

location

the view I get

Location

Evening buffet was nothing special and breakfast buffet was a bit chaotic. Need more staff on the egg station

The staff, facilities, services….everything about this hotel is first class.

Location Breakfast Staff Rooms Service

The breakfast was just amazing out of the world. It's a great place to stay in.

The room was quite spacious enough and the cleanliness was just amazing.

Very good service and staffs were very friendly & helpful.

1) The roll away bed's matress was stiff. 2) where the mirrors are, the lights shld be brigther

Clean and very central

Too busy during breakfast time

Location is excellent, buffet breakfast is extensive and very good. I had a massage in the Spa which was very good. The staff are really good and cannot do enough for you. Checking in was done in the room no need to go to reception. I had lunch in the Chinese restaurant, I choose the dim sum which was suberb.

The rooms are a little tired and needs a revamp. On one occasion, the sheet on the bed had a tear in it. This is changed everyday so was not s problem

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-maintained, and the staff was incredibly friendly and helpful throughout my visit. I especially loved the peaceful atmosphere and the attention to detail in the service. The location was also very convenient, making it easy to get around. I would definitely stay here again and highly recommend it to anyone looking for a relaxing and enjoyable experience.

Honestly, I didn’t have any complaints—everything about my stay was great

Perfect location near the Petronas tower and the mall. The restaurant with the waygu choices, wine and services was awesome as well as the breakfast

Its a very good property located adjacent to Petronas towers.

No view of Petronas towers except from certain rooms.

It’s clean and amazing service

It’s abit old

I liked the fact that everything was easy and accessible from the hotel.

Liked everything

Very Central and high standard hotel

TV was not working the following early morning when I waked up early to take a plane (4 am)

The comfort and the location

Breakfast doesn’t have a lot of choices