Hotel Ritz-Carlton, Kuala Lumpur

The room is over expectation at the first impression, everything is clean and well organized. Huge area to hang out and location is great, walking distance to shopping mall and eatery and there is MRT station nearby.

Kitchen could have more equipment since provided with full functional kitchen for 3 room suite. It is ok for short stay, not so great with long stay. It would be great to include breakfast with the suite.

Service excellent, everyone very friendly and helpful. Hotel felt luxurious. Food choice was superb and really good value

Lighting in room poor Was asked if we would like a takeaway breakfast as leaving at 5.30for a long flight home. Did not receive or the tea/ coffee that was offered to come to our room

It was a The family birthday staycation. The staff were welcoming and helpful. The suite was spacious for our family and it has a study room which was perfect for my girl who needed to study. The staff were thoughtful to decorate the suite with balloons and a small chocolate cake. The coffee machine was great for our coffee fix. Lastly the room view was lovely. Overall the stay was wonderful.

As the suite have rooms and many doors, but there is no double security locks. A concern for security.

All the staff were so friendly, kind and helpful.

Having to leave, we had such a great time it was sad to leave.

Superbly situated! Beautifully maintained with old colonial style marrying perfectly with fully functioning modern amenities. The service was excellent whilst remaining discreet and unobstrusive. Fully recommended.

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Excellent service. Spacious rooms. Nearby eateries and malls. Well located in the Bukit Bintang area.

It is starting to look a little bit dated, however the rooms themselves appear to be maintained well and are clean and comfortable. Overall, it is in an excellent property for visitors of KL.

The location is convenient and less noise from jln bukit bintang.

Great staff, very friendly and helpfull.

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Everything was just perfect Wonderful stay with our dads we stayed

Nothing to fault this hotel

room, breakfast and location just excellent, close to main shopping center, staff very professional and friendly

The staff is very nice, the room pretty clean and very quiet. Room decoration was stunning

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Excellent location, comfortable premium bedding and absolutely amazing staff ❤️

We loved everything about our stay at Ritz Carlton.

The decor was beautiful and the staff were brilliant.

Everything about this hotel was amazing! From the wonderful staff, to the room and all it's amenities. The hotel itself was so beautiful, clean and smelled amazing all the time. The breakfast was AMAZING there were so many options and I absolutely loved the fresh juice bar! I had mentioned that we were coming to celebrate a wedding anniversary and there was such a cute setup which included balloons, rose petals and cake! This was so sweet. I would 100% recommend this hotel and would love to come back again!

N/A loved everything!

All thing is good, especially bed is so comfy. And breakfast is excellent.

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The room, steam and jacuzzi were very nice.

The food was very bad. Cobalt was very haphazard and uncomfortable.

Room was clean and good, bathroom was amazing The hotel has a classic style you feel like you're in the 70th century I like the smoking lounge area, it was amazing i spent a lot of time in it Staff was so kind to provide us with free umbrellas while it was raining

Breakfast place is small and it was so crowded and options need to be improved

best room ever stayed in Kuala Lumpur. friendly staff. good location. nice room.

Nothing that i didnt like

Checking in process was fast and simple with our room being upgraded for free. We purchased the club access for additional and received exceptional service however after having it for one day we realised we did not make use for the benefits and cancelled. Turn down service was good and rooms are cleaned at least 2 times a day with regular up keeping.

When club access is cancelled service received is much lower standard from reception, especially when staying in such a good hotel. Upon checkout process, prices are completely different and more compared to the price booked via bookings.com along with additional charges however reception staff are unable to understand and explain any of these.

I enjoyed my stay immensely. Everything was great from beginning to end, i.e. check-in, room, breakfast (times, service, and selection), afternoon tea, leisure center, and finally check-out. Throughout my stay the staff and service were excellent. Keep up the good work and I look forward to my next stay.

These were only minor faults. The steam room in the leisure center was too hot - much hotter than the sauna. The narrow escalator from the lobby to the 1st-floor guest elevators is unsuitable for large luggage. However, the concierge kindly took care of my bags, and I didn't have to worry about getting them to and from my room. Thank you.

Loved everything about the Ritz, perfect location for our family of 4. Access to pavilion is perfect and the 2 bedroom apartment is so spacious. Highly recommend!

No Netflix on TV

The Ritz-Carlton is a real luxury hotel, with really great staff, who are all motivated to make your stay as memorable possible. They are extremely flexible - we had a couple of requests during our 2 stays with them and they were very accommodating. Breakfast is amazing!

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It’s quiet and well maintained. Location is consider good, near to Pavillion and Jalan Imbi. Staff are very well mannered and helpful.

There is no lift from lobby to the room. You still have your take a narrow escalator and walk a bit to take the lift. It’s a very strange design. Hence this walk is not desirable and if you want to handle your own luggage the walk and the narrow escalator is not convenient. My room 513 carpet seems old can see they start to be uneven. That probably need to be fixed.

Every thing was good except for one.

The view that was given to us was not as expected

All is perfect, staff, hotel conditions, breakfast, super location

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