The Bonerowski Palace, Kraków

The attention to detail in all areas of this hotel were just perfection we cannot praise your team enough for making our stay so pleasurable, a well deserved 5⭐️ rating will definitely be returning. Thank you 👌

There was nothing not to like, it was fantastic accommodation, food & team well done ⭐️⭐️

Perfect location, great room, friendly and helpful staff.

Gorgeous bedrooms and very nice professional staff

Fabulous location, lovely non chain hotel

Nothing

The location is just perfect, the staff is lovely, friendly and super helpful. The food is also really good, I would recommend the bagel with salmon for breakfast. Overall, we had a fantastic experience.

There are only two things I disliked. First one, I did not expect the pillow would be so uncomfortable, and secondly the room was hot and stuffy, it takes ages to cool it down.

The breakfast was amazing and plenty of choice - we particularly enjoyed the French toast with fresh fruit!

Not complaining but the coffee could be hotter, and the food need to come to the table right away, otherwise it gets cold.

Beautiful hotel, great location, excellent staff.

There's was nothing not to like.

Breakfast was great, a la carte. Room was spacious and king size bed. Perfect location near the main square. Classic style interior.

View was not great, ugly building across the street. Room was too hot at check in, took long time to cool down.

Simply amazing :)

Great

Close proximity to christmas market. Very luxurious hotel. Wonderful food and very helpful staff.

Air conditioning didn't appear to be as efficient as we would have liked. The room felt really hot and stuffy at times.

Location

Very high deposit amount

Stunning views and beautiful bedroom suite

Location was perfect. Staff were excellent.

No bar area with some atmosphere - breakfast room was the bar and evening meal area.

Quiet rooms, lovely staff and a first class location

Breakfast was adequate for our needs and my wife loved the glass of sparkly available. The location of the hotel was absolutely first class and all the staff were polite & very professional. Room was lovely and spotlessly clean. Excellent hotel and fantastic value for money. Would definitely return.

I cannot think of anything except perhaps the room temperature could have been slightly lower.

Superb hotel in a perfect location for exploring Krakow. Sumptuous accommodation.

Breakfast menu wasn’t to our taste but there is an excellent buffet.

Excellent location and service

Nothing

Excellent central location. Fantastic suite. Super friendly, welcoming and efficient staff.

This was our second stay and during the first stay we were disappointed by the breakfast offered and the price for what it was. We chose to breakfast elsewhere this time but of course the breakfasts may have improved.

Beautiful hotel, stunning decoration, perfect location

Spa was freezing cold, steam room didn’t actually work, no rotation on breakfast, didn’t really feel like a guest most of the time, just like someone off the street (when in bar / at restaurant)

This is an excellent hotel situated in the centre of Krakow and within easy walking distance of the Main and New Square and the Jewish Quarter. The staff are totally efficient and very helpful and pleasant - nothing is too much trouble. We enjoyed the ambiance and the suite that we had was incredibly comfortable.

Nothing - could not really criticize anything.

very nices

Location

Lack of sitting room on ground floor

Perfect location, right on the Kraków Main Market Square. The food is superb.

It was hard to find electrical outlets. We all have phones and other devices that need to be charged .

Fantastic hotel

Everything fantastic hotel

Everything from the start to finish. Staff, service, food, room, and atmosphere were absolutely brilliant. It's one of the best hotels I have ever stayed.

Very quaint

Because of flight delay we arrived at 1:30AM and 2 staff greeted us cordially and saw to it we were settled in. The palace is beautiful and it is clear staff is proud of the place. Very convenient location, quiet even though just off the main square. Generous breakfast hours.

Cannot think of a thing.

The location and the property is great in general. Breakfast was really nice.

The staff at the terrace is sometimes edgy / agressive.

Lovely fixtures and fitting, the curtains were elegant

Nothing really… it was very pleasant

Very nice service, worth money. A true palace.

Lovely property close to Old Crakow. Can walk everywhere. Lovely restaurants nearby.

amazing location just off the main square. helpful friendliest and most accommodating staff ever! gorgeous room - really felt like being a guest in a palace!

Perhaps given the size of the suite the bed could have been bigger

What a beautiful hotel. It really felt like we were staying in a Palace. Couldn't fault it.

The president penthouse was lovely, very comfortable. Definitely will go back there if in Krakow.

Parking service should be offered.

Amazing property but the best thing for us was location. Can’t get better than this! Right in the center. Restaurant was great too.

Location , location, location, but everything was great.

The location is phenomenal. The girl at the front desk was very friendly. Decorating was nice, it is a very unique hotel.

Staff coming to the room to show off the room upon check in was a strange experience. The beds were not the most comfortable for the price.

was not included which is disappointing for the price paid

more water in the room

Location. Quiet

Great location Fabulous suite Helpful staff

Service in Amalia Restaurant can be tardy and patchy

The breakfast was excellent - plenty of choice and I particularly liked the French toast!

The lift broke down for a few hours - but the staff were on it, and it was mended by lunch time

Great

No heating in the room and was cold outside and inside

The central location of the property was perfect for our needs. The staff were warm and welcoming and extremely helpful. The room was exceptionally comfortable and quiet in spite of its location in the heart of the activity of the town square.

There was nothing I didn’t like.

Beautiful building in prime location on the main square facing the Cloth Hall. Stayed on first floor suite, lovely and clean, suite had very large lounge area and separate small bedroom. Staff were veryhelpful and friendly I would definately stay here again. Breakfast in hotel restaurant was good but you could only have one coffee which was lovely but one not enough.

Few too many random pillows on top of bed and although there were two TVs in suite only 24 hour news in English and couldn’t seem to get any English subtitles on anything else. Kettle in room but only herbal teas no breakfast tea bags or coffee.

Breakfast average. Location is superb.

Location superb. Parking car much more expensive than expected and I think guests should be told on the website that parking is both a 5/7 minute walk away and the daily cost of Zl 130 per day.

See above

The Bonerowski Palace is a fantastic hotel in the heart of the Kraków, on the main square, within walking distance to the main attractions of the city. The hotel is situated in a wonderful old palace. The rooms are large, beautiful, quiet and spotlessly clean. The bed is very comfortable and the bathroom products and shower are excellent. At breakfast, you have both a buffet and a menu. We recommend the Bonerowski Palace to everyone who wants an authentic Kraków athmosphere and luxury for their vacation.

They offer a buffet and a menu. I only had a chance to try breakfast twice, but they didn't disappoint. It was a good breakfast. I recommend the French toast. It's not too sweet but still very good.

Great all round if a little pricey!

Bigger reception area

The building, room and staff

Bed mattress could be better