PURO Stare Miasto, Kraków

Location is the best! Small but comfortable and clean.

The location is great being directly across the road from the main train station but not disturbed in any way by noise. The train station is also home to a huge shopping mall so perfect for retail therapy. The old town is a 10-minute walk away. I booked the basic room type and although it was quite small, it was well-equipped with everything I needed for a short business stay and spotlessly clean. Water was replenished every day, the bed was comfortable and there was a desk for work. The rooms have a touch-screen tablet for adjusting the lighting, wifi and etc which was easy to use. The lobby/ restaurant/ bar area is open-plan but it is still possible to find a cosy corner. The bar was well-stocked and reasonably priced and the breakfast buffet offered a good choice of hot and cold options. A huge plus for me was the complimentary coffee machine available for guests 24/7 so even if you don't book breakfast you can still have your morning caffeine fix. The staff were all friendly and spoke good English. Although I didn't have time to try them, there were also a couple of activities offered including a cocktail making session and walking tour which was a nice touch.

The room was fine for a single traveller but there is not a massive amount of space for hanging clothes, placing toiletries etc so this could be a challenge if you are sharing with a partner or colleague but for a short trip this wasn't a big deal

Love everything about the hotel - best location, comfortable room, friendly staff and free flow coffee/tea 24/7. Highly recommended.

The sink was clogged, the iron was old making it hard to use.

Good location, clean, modern

Small suite, not enough room to open a large luggage

Excellent style, nice breakfast, delicious food in the restaurant, everything is done to create comfort.

The light in the bathroom is regulated by move detector, but turns off very quickly. Makes it difficult to take a bath.

Great location, super convenient

Rooms really tiny. Not enough space to open a suitcase in the room

Great, perfect location, excellent service.

Everything was absolutely outstanding! How close everything was to the hotel, it was all absolutely amazing.

N/A

Perfect location, very clean rooms and delicious breakfast.

Nothing to complain about.

Very comfy, stayed there for the second time and will stay again.

Location is very central which is great on one hand but can be quite noisy and bright at night on the other. No real complaints, as everything was great.

Lovely hotel for sure I will come back 😁

Great location

Stylish, cozy, clean My favourite hotel ever 😍 Great internet if you need to work Super tasty coffee

Coffee Comfy bed

Nothing

Almost all of it

Bar prices were exceptionally high

It’s was high tech, clean and great location. The staff and the facilities were top notch.

One minor nit picking. Our sink was getting clogged. But it was fixed by house keeping.

The location of the hotel is great, we had booked organised trips out and the pick up location was a 2 minute walk from the hotel. It was easy to get into the centre and lots of restaurants around. We arrived in the middle of the night and staff were so helpful, taking the time to explain everything to us. The room and beds are a great size and the free tea and coffee machine in reception is a great addition. I would stay again at this hotel.

There isn’t much bad to say.

Very accommodating staff

Very close to the old town and main train station with great shopping centre. Very clean and well designed room with very comfortable bed. Easy check out

Just a suggestion not a criticism : it would be great to have some sleepers and a dressing gown in the room but not crucial.

Good underground private car park and breakfast had lots of variety. Clean and modern rooms, very comfortable beds. Great spacious showers.

Great comfortable rooms. Location is excellent, the main train station is just across the road so very convenient to get a train to and from the airport

Room comfort and design. Coffee and hot chocolate free Water daily left Staff all helpful

TV choices for English only speaking guests Breakfast limited

Breakfast, location, hotel very clean

N/a

Location, directly opposite the train station, 10-15 min walk to the old town, Free drinks in reception, Comfortable beds, great breakfast

No coffee or tea in the room

AMAZING location

We thought breakfast was included but found out it wasnt so paid for paid for breakfast every morning - food was brilliants, the rooms were exceptionally well looked after

have explanations in english in dining hall

The Hotel is excellent, the room was immaculate adj the personnel was very friendly!

Everything was good.

The hotel is modern, convenient, has good location. The breakfast was various and you can choose what do you prefer. You can leave Bagage until you walking around the city. Clean rooms, polite personal

Great location near train old town and shopping

everything really! only want to stay at Puro from now on whenever i’m travelling around Poland, great value for money, beautiful and comfortable interiors, amazing staff + super dog friendly! 10/10

The hotel had a great ground floor, comfy sitting, free hot drinks, bar area and lovely breakfast area

Location and the bar

The beakfast

Camera

Pochi controlli all’entrata

Perfect Easy fast check in/ out Good location Great staff

The breakfast is fabulous, staff is helpful, location is awesome (nearby main railway station).

Unfortunately we had the problem with TV: you can't share entire screen from device because TV isn't connected to Wi-Fi. And there are limited settings for user, so you can't connect TV to Wi-Fi yourself. Moreover, can't see the real difference between Superior Room and Standard Double Room - I think it's a little bit overpriced.

Great breakfast, nice and clean property, great staff, excellent location

Overpaid hotel, where I felt tight most of the time The orange juice was not good, very small rooms with bathrooms that do not allow any privacy

Location, staff, as described and clean

The location was perfect. Across the road from the train station and mall. It made travelling around Krakow very easy. And it was a 10 minute walk to old town. The room was very nice and comfortable. Bathroom was small, but functioned well in the space. We loved staying here and will be back for sure.

Nothing.

Location, cleanliness. Despite the room overlooking a busy road, it was quiet enough during the night.

The walls were very thin.

Super breakfast. Friendly and helpful staff. Free coffee machine in foyer. Close to train station.

Very hot in the room overnight as if the aircon wasn’t working and even when the reception staff tried to sort it out it was still too warm fur me.

Great location next to station, shopping mall and the old town. Loved the way the free coffee and tea machine is in the public space to create a sense of community in the hotel lobby. This is the first time I have experienced this service and think its a great idea.

The keycard used to control the lift, is always a pain to use. The bar does not have much seating area around it so it lacks a buzzing atmosphere as people dont stay by the bar for long. The hotel should reduce the size of the huge bar area and make more seating available.

Location excellent. 100 m from main train station, 50 m away from shopping mall (also an escape from cold). 250 m away from the old city entrance. Small but clean and efficient room. Coffee offer at the lobby is one of the important differentiator of this Hotel. Like to stay.

Great location opposite the main train station and short walk to the old town, very nice breakfast, comfortable rooms and nice furnishings

Nothing

Complex wifi-password. If password is needed (why in this kind of hotel) it should be number-only to make life easier with complex devices

Room was good, breakfast was very good, location was excellent for getting in from airport, transport out to salt mine, and walking into Old Town; and staff were all extremely friendly and helpful

Nothing

Clever location, very clean room, enjoyable shower, good quality breakfast.

Little things like a coffee and tea maker by the bar made a nice difference.

Everything was nice.

As all Puro Hotels, the Krakow Center one is beautifully designed, very comfortable and worth the price. The staff is friendly and helpful, the rooms are extremely clean.

The only thing that wasn't pleasant was the view from the window on the parking lot