PURO Stare Miasto, Kraków

Beautiful interior design. Clean, spacious and elegant. Welcoming atmosphere.

N/A

I liked fabulous breakfast.

Little noisy air conditioning in the bathroom

Friendly staff, free coffee in lounge, central location while room still being quiet.

The automatic light in the bathrooms does drive me somewhat mad, but it's almost a hallmark of this place, so I am willing to accept it :-) Room was quite small (but well designed, so not really a problem)

Did not have breakfast.I chose the hotel because it was close to the train station. But old city is still very close. I had very good rest after a long journey the bed was perfect.

Really everything was perfect.

Extremely comfortable and amazing hotel with very attentive staff. Close to the city centre.

Nil

Location - close to the train station. Staff was very friendly and helpful.

The location and bed were comfortable, and I was happy I could cast Netflix on the TV.

Great location and gorgeous hotel. Staff were lovely and rooms were clean. Would definitely recommend to stay here!

Nothing!

I really liked the location, as it’s close to the Old Town. However, I was disappointed with the view from the window — there was nothing to look at. Considering I paid for a suite, it was quite underwhelming that my otherwise beautiful room overlooked a shopping mall parking lot.

I’ve always really enjoyed staying at the Puro Hotel chain. I’ve stayed at Puro in Łódź more than five times, and perhaps that’s why I feel a bit less enthusiastic about Puro Stare Miasto — in comparison, it simply doesn’t feel quite as impressive as it might have otherwise. At Puro Łódź, the breakfasts are absolutely outstanding — truly among the best I’ve ever had at any hotel — and the same goes for the restaurant. In Kraków, however, the food felt rather average, with a limited selection, which was a bit disappointing.

I had a fantastic stay at this hotel and would highly recommend it! From the moment I arrived, the staff were incredibly friendly, welcoming, and always ready to help with anything I needed—they really made me feel at home. The room was excellent: spotlessly clean, well-maintained, and equipped with everything I could possibly need for a comfortable stay. It was clear that a lot of care goes into ensuring guests have a great experience. Breakfast was another highlight - delicious, fresh, and with a great variety to choose from, making it the perfect start to each day. Overall, a wonderful experience. I would definitely stay here again!

Nothing - all great

My all-time favourite place to stay!

Very friendly personal

Fantastic hotel in the city of Krakow. The staff are all helpful and friendly.

Nothing it's a great hotel

Location was great just opposite train station. Hotel was clean rooms were stunning and staff were so helpful. We were able to check in earlier and able to leave our luggage so we could still explore before our flight.

There was nothing not to like.

Great location across from the main train station, direct train from the airport. 10 minute relaxed walk into the old city.

Everything was perfect as always in Puro

Luxurious bed, lovely room, quiet and comfortable, well-located, stunning breakfast. Easily the best hotel we've stayed in for quite a while.

Brilliant location Great buffet breakfast Lovely little cocktail bar Rooms clean

Nil

The location is excellent for visiting Kraków without a car—there is no need to use taxis or public transport. The room was clean and cozy, and the bathroom was in perfect condition. The view was slightly different from the photos on Booking.com, as it overlooked a shopping center; however, since the room was on the top floor, we could also see the Old Town in the distance. The breakfast was very good, and the early bird breakfast option was excellent and much appreciated. We were also pleasantly surprised by a complimentary excursion organized by the hotel, which was a wonderful addition to our stay.

Absolutely no complains.

It’s very close to everything , hotel staff are so friendly and helpful

Everything was perfect there was nothing I didn’t like about the hotel

Very convenient place to stay for a few nights. Close to the train station and street, but still quiet. I like coziness and good design at Puro Hotels

Great stay! Comfortable room- twin beds were good size and location excellent! Friendly, clean, great location- highly recommend!

dont know what facilities they have really...??

Incredibly helpful and friendly staff; super breakfast and stylish rooms.

Nothing

Great location close to the main train station and within easy walking distance of the Old Town. The breakfast was excellent with a wide selection of high-quality options. The bed was very comfortable, ensuring a restful night

Nothing significant

Location location location! Clean! Brilliant sleep! Clean! Staff was super helpful. Unlimited tea/coffee/hot chocolate for guests at the lobby. Will defo go back and stay again. Don’t often write reviews unless they deserve it and this one gets my vote.

If I had to think of something, rooms aren’t big but that didn’t bother us as it was super cosy.

Great location of the hotel. The room was pleasant, the breakfast very good, but not enough space for dining, so we waited for seats to become available.

The bar staff were very lax, I had to lose my drink every time. Saying hello was also a problem, even after our loud greeting. Reception staff could be more friendly.

Absolutely Fantastic!!!

No comment! Everything Super!!! Bardzo Bardzo Dziękuję

Everything wonderful: location, staff availability and sympathy, conditions, cleanliness. Absolutely perfect. The best place I’ve been in a while…

Nothing.

Very nice hotel. Very close to the train station. Free coffee machine use ! I took full advantage of it. Smart control of lighting. Smart registration where I don't have to write anything by hand. Comfortable bed and everything.

Breakfast price tag is quite high but coffee machine use is free in the hall.

Breakfast was good. Location is perfect. Around 10 minutes walking from the center. Rooms were clean and modern.

Staff looked like they hated their life.

Location, breakfast

It’s a bit smaller than other Puro hotels, but it’s still cute They didn’t have any 14 February theme decorations, etc.

Excellent location . Right in the old town and just across the street from a fabulous shopping mall . Galleria Krakowska . Very safe location.

Very soft pillows in the room . You can ask for firmer pillows which we got , no problem. This is not a complaint though .

Location was brilliant near train station shopping centre and the famous square. Value for money. Rooms were good beds too. Staff helpful.

Nothing

Location was excellent across from train station and large shopping centre. Rooms were compact. Beds very comfy. Breakfast selection was good. Staff helpful and friendly.

Nothing

Location, staff and interiors

The price of breakfast. 50% too expensive

Everything

There was just a little thing, main room door had a crack on the bottom so I could hear everything that was happening outside on the hallway. This should be fixed to make it soundproof.

amenities, stuff, location, breakfast

room size

Checking in online only having to check in again on arrival. Submitted card details but was not able to charge dinner and drinks to room .

Location is perfect. Less than 10 mn walk to the central station and 15mn walk to the city center. The breakfast was very good with lots of choices. We loved the avocado toast. The rooms were clean, quiet and the beds very comfortable.

The temperature of the shower would have needed some more degrees. Especially when you come back from a long day outside in the cold you could enjoy a very hot shower. The light in the bathroom/toilet gets on via a sensor however it can be disturbing for the other one sleeping and can wake them up.

Design

:-)

As always, everything was at the highest level.

Great location and friendly staff

Can hear people in the hallway and outdoor traffic

Staff Breakfast Free Coffee Machine

Nothing

Perfect location near to the bus and railway station and close to the old town. The room was nice and clean. Reach breakfast.

Great room, very modern. Good breakfast options and free hot drinks and water all day for the guests. Location very close to the main square.

Prime location opposite the main train station so very handy for connections to airport. Comfortable room.

Shower room / toilet very compact and only separated from bedroom by glass sliding door.

Great location, clean and staff were friendly

Pillows your to soft and the shower never got really hot

No

Perfect location. Very clean and quiet room with a nice view. Good breakfast also.

Friendly, clean, everything you need and free hot drinks

Nothing