PURO Stare Miasto, Kraków

Excellent location, the hotel has got a great vibe, the room was clean and had a lovely decor. The bed was so comfy! And I enjoyed my lunch at the restaurant. I will definitely come back.

The corridors are quite dark when you enter. Some side light that is always on would be nice

Excellent accommodations with great staff at reception, bar and restaurant. The room was clean and the bed was super comfortable.

Nothing not to like.

The staff at front desk and bar were excellent, the self serve coffee machine, big windows in room, twin room had room and was clean and comfortable, location is walkable to main sights.

Convenient location. Comfortable.

Local is upper convenient, one door next to the railway station, hotel staffs are very nice and helpful. Breakfast is most favorite party. Puro is my first choice to every cities of Poland! BTW, any other country with Puro hotel?

Location

Nice room. Comfortable bed. Delicious breakfast

1. I thought I had bought a ticket with breakfast, but it turned out to be without. I bought breakfast. But at check-in, the receptionist said the cost of breakfast was 85 zlotys, and when I paid, they gave me a check of 90 zlotys. It's like a trifle, but not very pleasant. 2. The hood in the bathroom worked all night. I couldn't find a way to turn it off.

For me, everything was perfect. The room and the hotel were very clean. I have only words of praise for everything. Excellent location, close to the train station and close to the city center. Friendly staff. I asked for a quiet room, and it really was quiet. I slept excellently the bed and pillow were very comfortable. I also enjoyed the restaurant food. Great service through room service as well. I will definitely choose this hotel again.

The location is excellent- 10 minutes on foot to the old town and right opposite the train station where you can travel to the airport, the salt mines and Auschwitz memorial. Lovely staff and very comfortable room. The bed was extremely comfortable. Excellent breakfast too.

There was nothing we didn’t like

Fantastic hotel with very helpful and friendly staff .especially the staff at reception. Hotel near the railway station and shopping centre . Great comfortable rooms .Added bonus of Great coffee in reception a fantastic idea !

Getting clean towels every day and good breakfast with variety was good.

I cannot praise more this hotel. Design, facilities, comfort - everything was on the highest level. The staff was super attentive; special thanks to Alexandra who supported us on the day of checking out. Hotel provides 24 hours hot drinks of the choice on free of charge basis, which was amazing. The beds were super comfortable and we found a note telling that we can request harder or softer pillows according to our liking. We will definitely come again!

We would suggest that the restaurant provides a choice of soups rather than offering the same type of soup every day.

All of it

Nothing, happy with all aspects

Location good for Old Town and Shopping facilities and access to train station

The staff were very good and helpful

Staff and everything about the hotel is lovely. Fantastic location. Stay here!!

Location, location and location. Close to Old Town, Planty, and easy to get from train station - just across the street. Simple, comfortable room.

Bathroom is bit small but all was fit in nicely except - handers for bath towels.

Location across the train station, cleanliness, modern amenities.

Nothing

Great location, lovely staff :)

Very friendly and helpful staff. Small but very comfortable room with everything you need. Shower was great.

Nothing

Great location, friendly staff, amazing breakfast - lovely rooms and super comfy beds

Weak Wi-Fi

Close to train station and wonderful hospitality

We love the overall vibe of the hotel and the location was so good to explore the city on foot. Highlight was the big window in our room with beautiful city views. The hotel was very clean. The room had a smart TV so we could Chromecast our content. We could also easily adjust our room and washroom temperature from the tab which was convenient.

There was nothing to dislike in particular.

Everything

Great location, clean , very comfortable bed and quality bedding. Friendly staff.

Nothing

Perfect location

None

Beautiful interior design. Clean, spacious and elegant. Welcoming atmosphere.

N/A

I liked fabulous breakfast.

Little noisy air conditioning in the bathroom

Friendly staff, free coffee in lounge, central location while room still being quiet.

The automatic light in the bathrooms does drive me somewhat mad, but it's almost a hallmark of this place, so I am willing to accept it :-) Room was quite small (but well designed, so not really a problem)

Did not have breakfast.I chose the hotel because it was close to the train station. But old city is still very close. I had very good rest after a long journey the bed was perfect.

Really everything was perfect.

Extremely comfortable and amazing hotel with very attentive staff. Close to the city centre.

Nil

Location - close to the train station. Staff was very friendly and helpful.

The location and bed were comfortable, and I was happy I could cast Netflix on the TV.

Great location and gorgeous hotel. Staff were lovely and rooms were clean. Would definitely recommend to stay here!

Nothing!

I really liked the location, as it’s close to the Old Town. However, I was disappointed with the view from the window — there was nothing to look at. Considering I paid for a suite, it was quite underwhelming that my otherwise beautiful room overlooked a shopping mall parking lot.

I’ve always really enjoyed staying at the Puro Hotel chain. I’ve stayed at Puro in Łódź more than five times, and perhaps that’s why I feel a bit less enthusiastic about Puro Stare Miasto — in comparison, it simply doesn’t feel quite as impressive as it might have otherwise. At Puro Łódź, the breakfasts are absolutely outstanding — truly among the best I’ve ever had at any hotel — and the same goes for the restaurant. In Kraków, however, the food felt rather average, with a limited selection, which was a bit disappointing.

I had a fantastic stay at this hotel and would highly recommend it! From the moment I arrived, the staff were incredibly friendly, welcoming, and always ready to help with anything I needed—they really made me feel at home. The room was excellent: spotlessly clean, well-maintained, and equipped with everything I could possibly need for a comfortable stay. It was clear that a lot of care goes into ensuring guests have a great experience. Breakfast was another highlight - delicious, fresh, and with a great variety to choose from, making it the perfect start to each day. Overall, a wonderful experience. I would definitely stay here again!

Nothing - all great

My all-time favourite place to stay!

Very friendly personal

Fantastic hotel in the city of Krakow. The staff are all helpful and friendly.

Nothing it's a great hotel

Location was great just opposite train station. Hotel was clean rooms were stunning and staff were so helpful. We were able to check in earlier and able to leave our luggage so we could still explore before our flight.

There was nothing not to like.

Great location across from the main train station, direct train from the airport. 10 minute relaxed walk into the old city.

Everything was perfect as always in Puro

Luxurious bed, lovely room, quiet and comfortable, well-located, stunning breakfast. Easily the best hotel we've stayed in for quite a while.

Brilliant location Great buffet breakfast Lovely little cocktail bar Rooms clean

Nil

The location is excellent for visiting Kraków without a car—there is no need to use taxis or public transport. The room was clean and cozy, and the bathroom was in perfect condition. The view was slightly different from the photos on Booking.com, as it overlooked a shopping center; however, since the room was on the top floor, we could also see the Old Town in the distance. The breakfast was very good, and the early bird breakfast option was excellent and much appreciated. We were also pleasantly surprised by a complimentary excursion organized by the hotel, which was a wonderful addition to our stay.

Absolutely no complains.

It’s very close to everything , hotel staff are so friendly and helpful

Everything was perfect there was nothing I didn’t like about the hotel

Very convenient place to stay for a few nights. Close to the train station and street, but still quiet. I like coziness and good design at Puro Hotels

Great stay! Comfortable room- twin beds were good size and location excellent! Friendly, clean, great location- highly recommend!

dont know what facilities they have really...??

Incredibly helpful and friendly staff; super breakfast and stylish rooms.

Nothing

Great location close to the main train station and within easy walking distance of the Old Town. The breakfast was excellent with a wide selection of high-quality options. The bed was very comfortable, ensuring a restful night

Nothing significant