Hotel Copernicus, Kraków

Very central location. Beautiful building with amazing staff. Outstanding cuisine.

Could hear guests on the floor above walk around their room first thing in the morning.

Beautiful building, nice rooms and great location. Staff were very helpful and friendly and spa was lovely

Walls were paper thin and we could hear talking and coughing in the room next door.

- fantastic location, right next to the Wawel Castle
- a beautifully renovated old townhouse - feels very special to stay there especially if you appreciate historic hotels!
- I was able go early check-in which was a very welcome gesture after a long flight- much appreciated!
- I requested a change of bathrobe and it was addressed immediately
- most staff kind and courteous
- spa/pool facilities are lovely. Beautiful touches with the candles and what not.
- toiletries in the room are very good quality
- linens were very comfy, felt very crisp and squeaky clean
- gorgeous wooden furniture (closet, bed, desk, etc)
- generally a cozy feel, with a gorgeous patio, some nice plants, beautiful glass ceiling

devil’s in the details - compared to other 5* hotels of similar value (and other R&C hotels), Copernicus was underwhelming with regards to several aspects:
- no turndown service
- no creamer for milk in the room; you need to call the restaurant to ask for milk for your coffee. On the day of my check-in I waited about 30mins (needed to call again to follow up), and the restaurant staff on the phone wasn’t courteous. Tho, next day I requested milk at the reception and it was delivered very rapidly. To create a 5* hassle-free experience there should be powdered creamer in the room with the possibility of ordering fresh milk from the restaurant if one wishes to.
- much of the interior was outdated (shower, rugs, lamps, paint job, etc)
- walls are very thin; noise from the corridor and rooms next door were quite loud and bothersome
- most kits are available only upon request

Spa and comfortable rooms. Very clean

The restaurant was super gloomy and uninviting… the menu was also slightly strange. We live realise and chateau and have stays at many hotels before. It is such a shame about the restaurant.

Clean and epic

Alles gut!

Excellent location

Nothing

The room and the staff were fantastic no complaints at all , the location is very very good , the room was ok and friendly equipped. The staff helped us a lot with Iron Men race , they were very helpfull.

Sorry about the mix-up with breakfast — I hope you can accept my apology.

Location and helpful staff.

Uncomfortable bathroom.

Excellent location, right in the old town. Very nice staff who were accomodating and a fabulous restaurant. We ate a great meal (chef's 5 course menu) and had a lovely young woman as our waitress, which really made our stay special. The hotel is pet friendly which is always a big bonus for us and there is a nice little park close by to walk the dogs. It was also very nice to go for a run along the waterfront which is a 5-minute walk.

The room was very dark due to the lack of outside light (windows faced onto the inside of the hotel) and heavy furnishings. No electric car charging so we had to park at the public lot.

The presidential suite is superb. Service is outstanding. It's excellent overall

The old charm and location

Walls are thin as I could hear the neighbours and the noises from the hallway very clearly.

Location

Nothing

The location was excellent, but my kids were in room 105 just above the restaurant, on the first night
there was a party in the restaurant and it was very loud until very late, maybe 1 am, my kids were disturb and could not sleep also until late. Maybe hotel employees should have asked these people to be respectful of other guests who were trying to sleep.

the bridge in the pool was dirty

Everything about the property was fantastic. The room was clean and spacious and amenities were more than we could ask for. Spa facilities were amazing, location was very central and convenient, and hotel staff very helpful/kind.

There was one day where construction outside the hotel caused our water to be turned off for a short duration. Unfortunately it was at a time we intended to shower before dinner and we never got notice of this from the hotel beforehand so it was a slight inconvenience, but possible they weren’t forewarned either. This was a very small inconvenience though. Overall the hotel absolutely exceeded our expectations. Value was great.

The friendliness and efficiency of the staff. The central and quiet location.

Nothing to dislike.

brilliant location, fantastic staff - couldn’t do enough, spa facilities were impressive (sauna and relaxation particularly) rooms were spacious and bathrooms fab.

breakfast wasn’t as good as i expected. needs more of a buffet - but if you ask they are happy to give you things not on the menu. the walkway above the pool isn’t great - even tho it has slip pads it’s not the best and juts out over the pool.

I liked the location and staff. The elevator was beautiful.

The pool is not safe enough, the glass bridge needs a non-slip strip that is see through. It was very slippery. The mattress was clumpy

Everything about the property is perfect. The location is central to everything. The physical amenities were amazing. Staff was exceptional. Especially kudos to Joanna, general manager

I liked everything.

This hotel was absolutely beautiful! The service was outstanding, and the location was perfect in Krakow. All of the staff could not have been more helpful and so very pleasant. I highly recommend this hotel to anyone planning a visit to Krakow.
The Spa was lovely and offered a wide variety of services. I had the body exfoliation using salt from the Salt Mines and it was spectacular!
Food in the hotel was delicious. And the breakfast menu superb.

The hotel was perfect!

Location of the hotel to the city centre was great; I was pleased we were not too close to the main street which tended to be noisy in the evening and particularly at weekends, however it was ideally sited to enable you to easily walk into town.
I had a wonderful facial and deep tissue massage in the Spa courtesy of Isabella. She was friendly and extremely skilled. I left feeling completely pampered. Thank you Isabella.
Our flight was on time but due to a backlog in passport control and very few passport officials, it was some time before we actually left the airport. Thankfully our driver Jacob (arranged by the hotel) was still waiting for us. Very much appreciated.

On the whole the staff at the hotel were helpful however I think some in the restaurant could have been more welcoming; there was a distinct difference in how we were received in comparison to a couple of ladies who sat on the table next to ours, who spoke polish! I appreciate the language difficulties; my attempts at saying good morning and thankyou appeared to fall on deaf ears, but perhaps my pronunciation is to blame. Whatever, just a few smiles would have helped. Consequently we chose to eat out elsewhere in the evening.

The cellar pool and spa

A little noise from the breakfast area and music if you plan on lying inn form the 1st floor

Perfect location and lovely spa

Struggled to work out the heating system

Beautiful hotel in an excellent location - right beside the castle and only ten mins walk to the Old Town Square. Quiet area - a pedestrianized street so no noise at all. The staff could not have been more helpful or welcoming. The breakfast was delicious and copious. The bedroom was spotless, beautifully furnished and comfortable. I honestly can't say enough about this lovely hotel. I will definitely be back.

Nothing at all - no faults.

Location, heritage and friendly people

Nothing

Great hotel in a central location but just off the main streets so really peaceful. Rooms are quirky as it’s an old building and the basement pool and sauna are perfect after a long day. Staff were lovely and helpful. Rooms super clean and well equipped. Breakfasts good quality and generous. Perfect for couples. Would happily stay here again.

Would have liked to make tea in our room only coffee machine available

A gracious, beautiful hotel located on a picturesque Street near the Castle. Staff were friendly and helpful. Our room was huge and stunning, with the most comfortable bed and pillows of our entire trip. The sauna was lovely and we used it every day to warm up from the Christmas markets.

The pool was too cold for us, but it was still a beautiful area in the hotel.

Location was stunning, in the old town next to the castle, but on a quiet historic street, which meant I heard none of the louder tourists' late-night cacophanies (this was more of a problem where I stayed off the main square). The spa was really special with candles and, for the most part, total tranquility. Isabel who welcomed me to the spa and did my massage was so friendly and charming. The design of the hotel is so unique and even my most basic single room was beautifully appointed. The bed linens were lovely. I would stay here again in a heartbeat.

There were two couples in the spa when I had my massage, and the constant noise of their conversations was very distracting. Perhaps the atmosphere and staff could be a little warmer particularly at breakfast - I was staying a quiet time, so this probably isn't a problem when there are other guests at breakfast etc. It felt a little stiff.

magnificent building in very good location for everything but quiet and peaceful

nothing

Beautiful hotel. Very friendly staff.