PURO Stare Miasto, Kraków

Great breakfast buffet. Loads of choice. Fresh modern interiors, fantastic staff, room cleaned every day.

Room had adjoining door which allowed sound travel from next door.

Location was directly opposite the main train station. Rooms were clean and well presented. Reception staff were extremely helpful. Our tour to Auschwitz was cancelled late the day before it was to tale place. The Puro staff helped to put us in contact with the tour provider to arrange an alternative.

No complaints

Great location, clean, helpful staff

Sound travels easily between walls. Could hear immediate neighbors and corridor noise

The property was perfectly located in the city center next to the big Galeria Krakowska (shopping mall) and the central station. It is only a short walk to the old town. The 24/7 coffee station was a big plus and also the interior was super nice. Also a big thank you to Ola the receptionist, she helped us with all our needs and was super friendly every time we asked her for any advice!!

We came by car and there was barely any space to unpack our luggage so we had to park at the parking meter. also the rooms are pretty small and there is no soundproof door to have your own privacy in the bathroom…

Rooms: comfortable and pretty rooms, high-tech. Nearby activities: Lively area with big shopping mall. Cute residential areas nearby with nice cafes. Safety: very safe Walkability: Close to old down, walking distance.

Hotels design is gorgeous, rooms are very comfortable and the breakfast was great. Also 10 min. Walk from the old Town so great location

Nothing

Location is perfect. Just accross the main terminal

The smart home system in the rooms was impressive — everything, including the bathroom facilities, was thoughtfully designed. We usually prefer staying at different hotels for varied experiences, but we’d be happy to return here.

Location

No tea or coffee in the room

A perfect stay in Krakow - the location is great to get to and from the airport in a car or by train as well as close to all areas of interest in Krakow. We LOVED the bed and pillows (feather pillow snob here!), and coffee/tea/hot chocolate machine in the lobby was very helpful as we had an early rise one day for a tour. The staff we happy and helpful every-time we interacted with them

There isn't anything we didn't like about PURO in Krakow and would recommend it to a group of friends or couple for their say in Krakow

Cleanliness is a definite plus, quietness as well

The smell of carpets is weird and detracts from the impression of a freshly cleaned room

Easy connect to public transport. Krakow Glowny central station is just across the road. If u like to walk, it's just 15min away from old town .

Location and facilites

Poor air condition

Fantastic location if you want to be close to the train station.

A door inside the shower can be great

Excellent breakfast, very convenient right outside the train station, great room and nice atmosphere

Located across from the train station and a 15-minute walk to the old town.

Stayed in only one day.

Beds, location, design,

Little soup choose in restaurant menu.

all good

location, design, breakfast, room, restaurant

The hotel location is very convenient - close to the city center and, at the same time, with good tranport access. Proximity to the shopping mall and the railway station are additional pluses. Room was small but comfortable. The bed and linen were exceptional and made the night pleasant. The food and drinks at breakfast included into the price were decent, with generous variety.

Table lamp didn't work

I like network of you hotels! This is the second one so far and was as good as the first one. Thanks for cleaning room every day, even when I didn't ask to - it's alway a please to return and see fresh and tidy "home" :)

I'd add bathrobe and slippers. Also couldn't find how to turn off ventilation in bathroom - tablet had only light and temperature options.

The location was bar none, the coffee and tea facilities at the entrance was a fantastic perk.

The aircon wasn’t cooling properly but they resolved it eventually. The lighting sensors in the bathroom cannot be adjusted. We ended up having to open the shower door several times during the shower to keep lights on.

Everything was excellent. Smart and easy. Best bed and especially pillows.

Very nice hotel

The room was clean and the location was very convenient to travel/walk around, close to train station and shopping mall.

I am not sure what the hotel’s policy was but we were offered a room on the first floor. We had to ask for a change to a higher floor level to avoid traffic noise. I thought the policy should be first come first serve based on price range of the reservation? Luckily another staff was there to accommodate us and found a room on a higher floor.

The hotel is just across the train station and 10 min walk to the main square of Krakow.We were given two rooms with door in the middle which was very convenient for the kids to play.

Breakfast was ok, nothing special.Reception lady with glasses wasn't very polite.

Excellent location, staff is very polite, free coffee and espresso at the entrance.

The breakfast, although excellent, is a bit expensive . I have stayed 3 times and observed that I the first floor, there is some noise from the train outside.

The bed is comfortable, the bed linen is good.

The smell of mold in the bathroom and very noisy ventilation

The location was exceptional. The room was very comfy and even though it was facing the main road, it was really quiet.

Very nice hotel - modern, clean, very comfortable bed. Coffee maker and kettle are in the room.

I don’t like smart house, maybe I didn't understand, but there are sensor lights in the toilet, when I got up at night to drink water, the light turned on, because the toilet door is made of glass. Light was 3-5 minutes

Great modern facilities. Room all but automated. Staff were great and helpful very well spoken English. Coffee machine in the lobby was great before heading out for the day. The pictures displayed are exactly what you get. Was Nice being able to stream to the tv after a long day seeing the city and perfect being located directly across the road from the Train station. Also had a nice view over the city.

Loved everything would like to have stayed longer.

The breakfast was very good. I also had a good lunch there.

I would have preferred to have tea in the room and not have to go downstairs for tea.

Located close to the old city and shopping.

Nothing I didn’t like.

Really good location and very very comfortable

Great location, very close to the train station and Old Town. The restaurant on the ground floor is also nice, for both breakfast and dinner

Not a fan of the bathroom being divided by a glass wall, there’s quite a big gap between the door and the wall, so the bathroom is never really fully closed

it was very nice, welcoming and clean

Very clean & comfortable rooms. Very friendly & helpful staff. Olivia in the bar makes the most amazing cocktails.

Nothing

Very modern, clean and well located hotel

We got a quiet room with exceptional view. Nice room design. Friendly staff. Breakfast was standard. Very comfortable beds. Very close to central train and bus station. Tasty food in the restaurant

Refrigerator was not working and the staff could not do anything with that.

very modern with tablet in the room to operate lights. Netflix from the phone worked with my phone well.. seamless experience over all. recomended!

Guy at the bar needs to know how to pour draft beer. but other than that everything was perfect :)

What a amazing hotel, everyone do friendly,really good location to every weekend absolutely fantastic again would love to go back to this hotel, also recommend mr shutttle for tours pick up straight outside the hotel what a amazing experience thank you Poland for making us so welcome xxx

The cold weather, but was nice, in a odd way xx

The TV.

Lovely clean hotel, great location and helpful pleasant staff.

Nothing

The rooms are really cozy and the hotel is located in a great area, close to the center and across the main train station. There was a machine that we could get coffee, hot chocolate and tea 24/7 for free, which we appreciated a lot. The staff was really kind and helpful.

It would be nice to have more hangers in the bathroom to hang the towels. Except for that we were extremely satisfied with the room

Location was amazing, close to old town square and also to many restaurants, cafes and directly in front of Galeria krakowska. The room was very clean and bed was comfy, and the staff was nice and professional. Really enjoyed my stay there.

Nothing.

Breakfast was generally good with a decent selection of food. Rooms are clean tidy and very nice. Staff very helpful and the location is excellent for the old town

Pleasant and polite staff. Very clean room with excellent shower. Lovely breakfast each morning and good selection of beers at the bar. Great central location.

Could fault staff or accommodation.

Everything was perfect, the free coffee machine was a hit

Nothing to not like

My favourite hotel! Always great experience

great location and comfortable

not much to add here