PURO Stare Miasto, Kraków

Great location

No kettle in the room.

Free coffee, late checkout, let us check in early

The mattress was softer than I prefer

Lovely place, clean, friendly staff and perfect location by the train station.

Hotel is good and near to Krakow Central station.

Extra pillows and towels were provided on request. The staff was helpful with outside reservations, directions, and suggestions. The location is perfect - we mostly walked to our destinations. Breakfast (both buffet and made-to-order options) was fantastic and so was dinner. We ate dinner there the first night because of our late arrival, but the food was so good we ended up eating dinner there a second night during our stay as well. Twenty-four hour free access to tea, coffee, and delicious hot chocolate (it's not the instant powder kind)!

There wasn't anything that we didn't like.

All

Great location and great hotel

Bed could be a bit softer

Design, comfort, tablet to manage the room, hypoallergenic choice of linens.

Pillows too large, mirror lighting in the bathroom, no clear infos about the fact that the SPA is actually located in the other PURO Hotel in Kazimierz (found the info on the tablet after looking through the whole website)

The location was great, close to everything that we wanted to see. They kindly let us use the rooms before check in and it was tidy and clean. Also, when we asked them if they were able to prepare breakfast boxes (once my husband and I noticed our pick-up time for out tour for the next day had changed to such an early time: 5:45am), they were so flexible in preparing them for us !

Just a slight thing, but the bag in which they put the breakfast tore almost immediately after we left the hotel. But other than that everything was perfect!

The best location for travelers, cozy rooms and perfect service make this hotel the best option to stay in Krakow. I will come back again and again.

Beautiful room and AMAZING staff!

It’s always a pleasure to stay here. Clean, modern, super central if you need to travel by train or to the airport (or go mall shopping!) There is free coffee downstairs at all times, which is a great plus

Everything is nice

The location was perfect for our trip. We had breakfast included and the quality and choice of food and drinks was second to none. Room was comfortable and well equipped. Staff were all very friendly and helpful.

My only criticism was that in the room was a small fridge which was a waste because it never got cold.

good central location; hotel corresponds to the description; very quiet room; excellent, good-quality and plentiful breakfast; comfortable beds; cleanliness, aesthetics, great design

Great location - a quick walk to the old town and near a shopping center, very clean and beautiful room with amazing view, helpful personnel, comfortable beds and overall very modern.

I stayed for three days. The location served me perfectly. Close to train/bus station and short walk to old town. Everything was modern and well-organized. The staff was super-helpful and nice. Room was kept clean and pillows were awesome. I appreciated coffee machine in the lobby and when they brought 2 cans of water everyday while cleaning. Avocado sandwich at the breakfast was great.

There were some issues with the room card lightning & pad-combination so I had to reset the key couple times. Noises from the corridor can be heard a little bit too well. So not the best thing for light sleepers. At the breakfast I felt a bit that I had to hurry. Maybe it could last til 11. There could have been better fish selection and some fresh berries instead of jams.

Nice modern hotel, the breakfast is delicious. The great location, just the opposite of the railway station

Location location location

Tiny room but so is price.did not spend much time in the room

The location of the hotel was very close to the trains, buses and trams. There was a shopping centre with everything you might need for a trip. The old town was no more than a 10 minute walk. Perfect!

Nice decor. Good breakfast

Small room- outside old city

very comfortable beds, stylish interior and amazing original breakfast with many options. there was also a lot of parking options in the area, apart from the hotels parking which is a bit expensive.

Close to the main train station, clean

AC had problems with keeping the room cool

Having visited around 15 countries a bit of everywhere, I can safely state this was my top 1 lodging experience ever. This hotel is a masterpiece, boutique-like atmosphere, tech-savvy vibe, and super nice people (at the reception and at the bar as well ; S/O to Piotr from the latter, great vibe!). Everything about the stay was pitch perfect: the location, the room, the ease of practicality thanks to the tablet-enabled features, cleanliness timely and on point... On my last day, ordered lunch from the hotel's restaurant and it was excellent. I truly am grateful (and feel lucky) for that last-minute change from the hotel I had picked initially to the Puro. ABSOLUTELY LOVED IT!

The only thing I didn't like was that I had to leave... :(

I loved everything, the hotel is in a great location, the staff was super friendly and helpful and we had everything that we needed, even more. I will definitely come back

Loved the comfort, large room, comfy bed and great staff. LOVED the complimentary coffee. Great hotel.

Refrigerator was Luke warm.

Clean room food in the morning werry good

Only the pillow

Location, stuff, clean and tidy room , cosmetic, drinks at the bar

As a guest, it was very unpleasant to see that other people were being served freshly prepared dishes from the kitchen during breakfast. By that time, I had already finished my meal, and no one from the staff informed or explained to me that such an option was available. Also, I really love coffee, and the one from the coffee machine was simply awful — most likely due to the quality of the beans.

Breakfast was really nice and healthy, the rooms were clean and nice, and the bed was comfortable, the staff was nice and helpful For me this hotel is a must if you visit Krakow

Staff excellent ..hotel facilities good,and great location.

All good

The accommodating staff (they arranged an early check-in for us which we really appreciated), the style and decor, the comfort and atmosphere in the room, the super central location, the free coffee/tea station in the lounge.

The location right across the entrance to the main station meant that there are sounds coming from the street (trams, buses, traffic in general) that were not completely blocked out. But the experience might be different in rooms on the other side of the building and on higher floors (we were on the 1st).

Clean hotel next to train station with underground parking.

Excellent room Comfortable beds Great staff Great location

Breakfast is expensive and the lobby bar is quite expensive for Poland

Good location near the main train station and bus station. And not too far to the old part of town. Room had a lovely view as well.

The pillows - I should’ve asked for more pillows as there were only two.

Modern hotel, excellent location next to central train station and bus stations. Close to shopping, restaurants , cafes, and market. Convenient location for an old Town (short walk). Quiet rooms despite central location. Comfortable rooms. Free coffee and tea in reception rather than bedrooms - all hotels should learn from their example!

Room was compact, a bit more space for luggage would be great, but not a deal breaker. would definitely stay again.

Location! It's literally across the street from the mall that's connected to the central station.

Really slow elevators...and in the AM you must go from your room to the coffee machine for free coffee (no coffee or tea in the rooms...not way to boil hot water.)

We had a fantastic stay at this hotel. The room was modern, spacious, and beautifully designed, with great views. One of the standout features was how everything in the room was controlled including lighting, temperature, phone and room service was controlled by a tablet, which added a real touch of luxury. The bed was incredibly comfortable, and the large TV was perfect for relaxing in the evenings. A nice added bonus was the Marshall speaker in the room. It was great to play some music while getting ready to go out for dinner. The location is excellent! Galeria Krakowska is literally on your doorstep, which is super convenient for shopping, dining, or grabbing a coffee. The Old Town is only about a 5 minute walk away, and there's a tram stop right outside, making it really easy to get around the city. The staff were all very friendly and helpful throughout our stay. Overall, I highly recommend this hotel and would definitely stay again!

One thing to be aware of is that our room did not have air conditioning. We were lucky that our room didn’t face the sun, which helped a bit, but it still got quite stuffy at times, especially during the warmer parts of the day. It would definitely be nice to have the option of air conditioning, particularly if visiting in the summer months.

Checked us in and gave room even on our early arrival at 11.30 am

Rooms but small

location is super near shopping centre& main station with wLking distance to oldtown.

nothing

Cleaners are perfect and location

Need someone to take luggage , and improve the curtains the sun comes inside to much

The room is small. And we can heard the trai s

Great location, freindly staff, exellent breakfast

Bit small rooms. Parking expensive compared to room price.

Breakfast Buffett was excellent, super location opposite major shopping centre and 15 min easy stroll from old town, rooms great and even as “oldies” found the iPad to control room functions easy to use. Also a special mention to the two professional and super efficient young ladies on reception who looked after us so well on arrival

Nothing

Good location with attractions and shopping centre very close by.

Rooms a bit in small side. Unable to switch air con off unless you open window and then you get the outside noise.

Good location and *really* nice staff. Breakfast is pricey (80 PLN) but is worth it. Quality of the food was first rate.

Nothing

Good location close to Old City and the railway/bus station. The bed itself and the bed linen were very comfortable. Breakfast was good, with a great choice of food and drinks

Lightning in the room was tricky. I didn't find a way to switch on only table lamp without switching on the bed lamps. Also the washroom light reaches the room, so when you use the washroom at night, it disturbs your parnter who sleeps...

Nice

Nothing

We loved the location near the train station, which was super convenient for both our travel and exploring the city. Our room was very comfortable and it was also great to have free access to a coffee machine in the lobby.

One evening we had snacks and drinks at the hotel restaurant. The tomato soup and the nachos were not very good, especially for the price.

Beautiful hotel! Great location! Good staff! This is not the first time I've stayed here and everything is always is good.

I liked the technology in the room - the laptop that controls all things

Excellent location, very close to Krakow railway station, which is convenient for travelers. The hotel offers private parking, which is a big plus for those arriving by car. The beds are very comfortable, ensuring a good night's sleep. Lighting in the room is pleasant and creates a cozy atmosphere. The view from the window was decent and added to the overall experience.

The price of parking is quite expensive, which adds significantly to the overall cost. Sound insulation is very poor — noise from neighboring rooms and the corridor was clearly audible. The room felt quite small compared to other hotels of a similar category. The hotel price seems too high for the value and comfort it offers. During our stay, the hotel was crowded, and it was difficult to find a free table during breakfast.