25hours Hotel HafenCity, Hamburg

Überseeallee 5, 20457 Hamburg, Germany (show on map)

Expert reviews

Fodors review:

“Despite its bland, modern office block exterior, this trendy HafenCity hotel is full of fun, from guest rooms that resemble designer ship cabins to a chill-out room with retro couches and a record player for guests to use.”

Featured as Fodor’s Choice in Hamburg.

Guest rating

This an aggregated customer review rating of 25hours Hotel HafenCity, Hamburg. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.4 out of 5.0

Ranked 7th in Hamburg


What guests liked

All you need to know

Stylish rooms with a maritime theme, modern amenities and free Wi-Fi are offered at this design hotel. It is directly on Hamburg Harbour, 200 m from the Hamburg Maritime Museum.

The Heimat Kitchen + Bar offers Hanseatic cuisine and international dishes, and guests can enjoy drinks and live music in the evenings. A breakfast buffet is served daily at 25hours.

The air-conditioned rooms at the 25hours Hotel HafenCity combine modern and retro design. Each is equipped with a flat-screen TV, UE Boom Bluetooth speaker and a minibar.

Guests can enjoy concerts at the Elbe Philharmonic Hall, just a 5-minute walk away. The historic Old Town district is a 15-minute walk from the 25hours Hotel.

Überseequartier Underground Station on the U4 line is a 2-minute walk from 25hours, providing connections to all parts of the city.

HafenCity is a great choice for travelers interested in architecturefood and restaurants.


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Recent guest reviews


25 July 2023


The small room with bunk beds and a ladder on the side is uncomfortable for tall people.


19 July 2023

great place to stay in Hamburg; located close to many of the things worth seeing in town

location, design / outfit, friendly staff

some of the fancy stuff (pinball machine, record player, …) was broken


15 July 2023

Very good

Very nice new hotel. Super friendly staff.

You’re a bit on the edge of the new build area and it’s about a 15 minute walk to town.


27 June 2023


Nice and clean. Bed was cozy.

Room was cold even with AC off. Was not really sure about cleaning hours. Also, missing maybe amenities like conditioner or makeup remover. And it’s not that clear that there are 2 25hours hotels within 50m.


20 June 2023

Very good

Wasn't aware of the bunkbeds, not ideal as I was traveling on business. Excellent for families & kids.


6 June 2023

I would highly reccomend it

The staff was perfect! They were always willing to serve us. They also gave us very good tips and advices about the city The design was very nice and harmonized with the city (urban & maritime) !! Very nice breakfast


26 May 2023

Funky, cool hotel, but rooms need more practical items to make 100% functional.

Funky reception area, nice breakfast room.

No suitcase holder / table. No tea / coffee making facilities in the room. Had to go down to the first floor to get a cuppa. No work table in the room. Steel chair was uncomfortable in the room.


23 May 2023


We had a wonderful stay at your hotel. It was just about the breakfast which we did not enjoy at all. The breakfast buffet and the restaurant area were quite too small. I was bumping into other guests who were annoyed by the narrow access to the buffet. Staff were nice but could have worked more efficient.


21 May 2023

Surprisingly good for kids in the HafenCity

We traveled with our two young children. Unfortunately, there were no adjoining rooms available but we were given neighboring rooms, and we had one adult in the room with each child. We were surprised to find that there is a small playground behind the hotel, enclosed in a courtyard with some high-end apartments. There is a sandbox and two small slides, plus some sand toys left by the neighborhood children. There is also a foosball (Kicker) table on the first floor, and a vintage video game system. The restaurant, Heimat, had excellent food and very kind staff. It gets booked up so it’s best to make a reservation, though we were lucky when walking in early (17:45 for dinner).

We did not try the breakfast because 24€ seemed excessive to me. We had a nice breakfast at the nearby Cafe Gautioes for about half of that - they have terrific local bread, too. And it would have been great to have connecting rooms, but it worked ok without.


20 May 2023

Long check out time be careful

long check up queue , we were missing our flight due to this no express check out option we asked for an assistance due to flight they did not care


30 April 2023


Clean facilities, very friendly staff, no complaints!

The parking garage is quite expensive at 45€ for 2 nights


26 March 2023

stylish place!

the style in general

poor breakfast for the money you pay


12 December 2022

Great breakfast!

The breakfast was great!

I was told that the gym connected to the hotel was free of charge (I explicitly asked before going) but on departure they wanted me to pay for it. Additionally, the room was quite cold and the blanket was very thin even though my stay was during the winter. For my second night, I asked for an additional blanket which helped a lot.


8 December 2022

girlfriends birthday, staff made it a great stay

trendy modern and friendly staff.

bed wasn’t comfortable, heating unit was loud. construction work started early opposite the hotel.


12 September 2022

It was ok

Location, breakfast and staff

Not clean and toilets are not good anymore


20 August 2022


Nice staff, comfortable room, large parking garage, good location, free wifi

Coffee machine would be a great addition to the rooms


6 August 2022

Very good

it is a really nice hotel, we slept very well and the breakfast was well above average

The hotel parking is a mess. We followed the signs to the hotel parking, but once got in it turned out that most spots are reserved for inhabitants of nearby buildings. So we were directed to another parking floor, but to get there we had to first go to the reception, check out of the hotel parking, and then drive to the other floor. In total it took us about 30minutes to park the car in the hotel parking which is completely ridiculous.


16 May 2022

Very good

All went well - there was only one delay on one day where the cleaning services was delayed to 15h00 and I required my room for work. I had to request twcie for the room to be serviced


3 April 2022

Very good

The towels felt pretty old and used


17 March 2022

Very good

Nice restaurant, great staff, clean and placed in a practical area of the city, with good amenities at walking distance


6 March 2022

great hotel in hip and trendy Hafencity.

great design. quiet rooms. comfy beds. free drinks.

expensive breakfast in the hotel. so went out. thousands of good bf choices in town.


5 March 2022

Good but the bad information and strange behavior of staff was disappointing.

cool decoration, very good location

the staff was not at all up or the the same level as the price. the restaurant was crowded and partly chaotic. got a feeling they invite public and not prioritize hotel guests


20 February 2022


Modern and well-designed hotel, fresh rooms

There are 3 things which I found odd during our short stay.1) Stuff on reception was not friendly or attending to the level that lady didn't bother to explain me why I was approving payment on 50 euro more than costs of my stay. 2) We had some gross black mold in the shower. 3) Hotel restaurant is way to small to hosts all customers during breakfast


24 January 2022

Clean and comfortable hotel, awesome location and friendly service.

awesome location, everything can be reached on foot; free minibar; interesting design

no coffeemaker in the room :(


23 November 2021

Good place as always.


record player had no needle, didnt work. Restaurant working hours could be longer.

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Business centre
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Luggage storage
  • - Concierge service


  • - Sauna
  • - Fitness centre (additional charge)
  • - Games room
  • - Cycling
  • - Foot bath
  • - Bicycle rental (additional charge)


  • - Garden
  • - Terrace
  • - Outdoor furniture


  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Packed lunches
  • - Heating
  • - Allergy-free room
  • - Non-smoking throughout
  • - Air conditioning
  • - Designated smoking area
  • - Vending machine (drinks)
  • - Shared lounge/TV area
  • - Pet basket
  • - Pet bowls

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)


  • - Parking garage


  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Thermometers for guests provided by property
  • - Face masks for guests available
Check availability 87£77$108¥11448C$84A$84HK$845S$142SFr101¥685kr891kr652kr841