The Westin Hotel, Hamburg
Expert reviews
“The Westin Hamburg opened in 2016 and occupies 19 floors of the Elbphilharmonie, offering breathtaking views over the Hafencity and Elbe through the floor-to-ceiling glass bubble windows that ripple across the facade. The decor subtly echoes the wavy design of the building, from the lampshades to the wallpaper.”
Shortlisted in New York Times’ 36 Hours in Hamburg, Germany.
“The Westin Hamburg, set inside the upper section of the Elbphilharmonie, offers the usual upscale comforts associated with the brand as well as some additional cultural appeal. A location close to the HafenCity and Speicherstadt is convenient, and the hotel offers a decent restaurant and spa too.”
What guests liked
- Top location
- Comfortable beds
- Free Wifi
All you need to know
Located on Platz der Deutschen Einheit in HafenCity district of Hamburg, this fine 5-star establishment is the ideal place for luxury and comfort. The hotel redefines the concept of hospitality by offering new innovative ways of ensuring guests’ satisfaction. With the quality services provided by the hotel, The Westin Hotel is rightly so regarded as one of the best in the city.
The hotel offers posh and lush room options for travelers and tourists in the city. Accommodation options such as Suite, Standard Double Room, Deluxe Double Room and Superior Double Room are available in the hotel. These rooms are fitted with the most elegant furniture and well-equipped with the latest hospitality facilities and amenities.
The Westin Hotel offers stunning views of the landmarks in the area as well as the beautiful skyline of Hamburg. The hotel rooms are well-furnished and stylishly adorned with modern décor.
The hotel is excellently located close to famous attractions and major transport stations such as the St Michaelis Church which is 1 km away from the hotel, the city Congress Center is also about a 20-minute ride away and the famous Speicherstadt which is within a 20-minute walk away from the hotel.
The hotel rooms come with amenities such as free Wi-Fi, air conditioning, a flat-screen TV with cable channels and a private bathroom with thoughtful touches such as free toiletries, bathroom slippers, and bathrobes.
The hotel has a fitness center where guests can stay fit during their stay in the hotel.
Hotel deals & lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
30 July 2024
Wonderful short stay in Hamburg made even better by the help of Christian Beck on the concierge desk
The staff were excellent
The cost of the breakfast was a bit high
29 July 2024
Nice views, friendly staff, expensive location, beware taxi services wanting cash only
Room was Clean, excellent staff, valet was very friendly. Always met with a smile
a bit too hot even with full ac and open window, spiders in room, could have better service to event like bus to and from Swift concerts as many guests were coming and going to same event,
28 July 2024
Exceptional
Love the location and the design of the hotel.
20 July 2024
Fantastic location but the staff aren’t competent.
Fantastic location!
There is no reception on the first floor. It is necessary to carry on your luggage to the eighth floor yourself. When you call to the reception nobody answers. Cleanliness is not good enough. The price has not justified.
19 July 2024
The Westin Hamburg
beautiful hotel at a beautiful location. the staff is very competent and friendly. the food and drinks are amazing and our room was exceptional.
1 July 2024
Excelllent design, comfy beds and top location
Great decoration, the mattress was fantastic. The location is unbeatable for Hamburg
The airco was not powerful enough to cool down the room - since the room is designed like a glass house with floor to ceiling windows all around, when the sun is shining the room gets quite hot. The airco is not strong enough to cater for this.
15 June 2024
State of the art luxury hotel with Elbe river view
-state of the art hotel with fantstic hardware and design /though inhouse amenities are below average -receptionist are very friendly and professional, guest service very good -excellent elbe river view and large luxury room with excellent layout -reservation staff are countesy bar arrangement for our arival is fantastic
-breakfast food is below average/ staff are not very courtesy and appears to be indifferent -in house towel and toiletary are below average -adequate cleaning provided -dinner options are limited
13 June 2024
Perfect location for view
The location, the beautiful view from the room on the 15th floor, and the room interior was superb.
None
8 June 2024
Fab hotel, great location, attentive staff
Arrived early from UK and able to check in. Spacious room on 18th floor with excellent views of the city and port. Responsive air conditioning. Nice bathroom. Great location for trains and buses, and for walking into the city. Unlimited breakfast a little pricey at €37 per person, but great choice of food and drinks. Attentive staff.
Officious man started to clear breakfast table at 10.55am without asking if we had finished.
7 June 2024
Excellent location to enjoy trip to Hamburg
Great location and views from our 16th floor room. Spacious room.
Insufficient information in English to report to housekeeping that coffee machine didn’t work, or how to order food from room service. Limited choice of tea, only powdered milk available. Towelling was hard even 3* budget hotels provide soft towels! Small but necessary provisions let down the hotel.
5 June 2024
Fabulous
Dinning staff was wonderful as well as the bar. We enjoyed the daily breakfast. The room was beautiful.
We had issues getting a package delivered. There was no one there to receive our package per the fedex delivery driver. He left withoug delivering the package and we had to go pick it up 30 minutes away.
27 May 2024
Relaxing. Comfortable . Best sleep. Highly recommend
Absolutely amazing hotel - staff very friendly and helpful Great location! Amazing views and very clean The bed was amazing - best night sleep ever
Nothing
26 May 2024
Great location, beautiful Hotel , for sure will come back
Location , the Hotel has a great standard with quality like the bedding, floor heating ect.Breakfast was excellent
23 May 2024
Great
room and the view from the room
the room for breakfast. i expected with an amazing view
19 May 2024
Relaxing and comfortable
Excellent facilities, food and location.
The room had a massive window so it got hot during the day even with the aircon on.
18 May 2024
A great stay
Clean
15 May 2024
Good stay
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15 May 2024
GREAT!!!!!
amazing ... as Architect I i was wondering ... beautiful house ... great ideas ... just amazing!!!
15 May 2024
Fabulous
It’s a decent hotel , It’s way better than The Fontenay hotel, the stuff is better in all means . And the service. I will say the best hotel in Hamburg is Fairmont then Westin since I tried all of them.
Nothing
18 April 2024
A very elegant and comfortable stay in Hamburg.
The staff were very friendly and helpful . The room was very comfortable and clean, and the view was very good. The man at checkout, from Venice, was especially friendly and helpful. The restaurant and the breakfast were elegant and food was plentiful.
I liked everything.
9 April 2024
Very good
As always, everything was amazing.
The staff gave us a room with a poor view, although we paid for a better one, and then tried to make us pay double the money for a better view instead of giving us what we paid for. Eventually, we got the room we paid for, after a long discussion that ruined the mood for us.
7 April 2024
Recommend this hotel
This is an amazing hotel. We had a room with a beautiful view of the city. The building is very special, excellent location
Breakfast for vegan people could be much better. There is a corner for vegans but there are just few sweets and some vegetables, far from the options for non vegan people
7 April 2024
not bad can be better
1. the room was with window to the back. 2/ the evnind dinner at the restauran was insalting as food as also service.
11 March 2024
We'll be back.
The room and the view were amazing. The Blick Bar and the spa were great. Wonderful staff.
I could not figure out how to easily order room service... suggest you just print the number clearly or have menu or brochure. In the end I didn't order.
17 February 2024
Superb hotel, great location
Superb hotel, excellent location, lovely indoor pool.
The pool could have been a little warmer
16 February 2024
Exceptional
Great swimming pool, lovely restaurant, concert hall inside hotel building
Everything was great. Wish we could have stayed longer
16 February 2024
Exceptional
Coole Architektut, sensationeller Concierge Service
11 February 2024
Great hotel. Much better than average. Overall comfortable, but a little $$$$
Room view was awesome. Room was comfortable and well maintained. Bed was comfortable and bathroom was clean and well maintained. Breakfast was good and the restaurants in the hotel were good.
This is ok for the money, but a little pricey. Overall this hotel is good, and the staff seemed well focused on the guest experience. I would rebook this hotel in the future.
26 January 2024
Amazing location - don’t get stung for breakfast!
Location was excellent! Couldn’t fault the staff, the gym and pool were an added bonus and were excellent! The room was huge, with a personal fridge and coffee machine and a free 1L bottle of water daily!
The breakfast was extortionate and very poor value for money. The price was not made clear to us on check in and we should have asked but got stung for one breakfast at €37 per person!
17 January 2024
Excellent place to stay
View. Quiteness. Concert Hall in the same building.
10 January 2024
All in all, excellent stay!
Grand view from our hotel room across the waterfront, enjoyed the ceiling-to-floor windows; very quiet and relaxing. Excellent breakfast and excellent location!
Left the note to have the sheets changed, which did not happen. I had to make a call to the reception in the evening when we returned to the room. That was disappointing. Some of the staff lack language skills in English and German alike.
1 January 2024
The best place to be on New Years Eve.
The elegance and proximity to the concert hall, the Plaza and the staff service were all excellent.
No view and power point only on one side of the bed.
31 December 2023
Fabulous
Long line for check-in - but not too bad.
25 December 2023
Exceptional
Location, room, breakfast
Would expect it to be more expensive but some of the drinks prices in the bar are a bit over the top.
20 December 2023
Great location
A bit pricy but great hotel. Perfect if you are going to a concert at Elbphilharmonie.
27 November 2023
Exceptional
Just great!!
21 November 2023
Impressive building and very good location, friendly staff, helpfully. Best place if you are attending a concert in the
Location and the view from the room, corner on the 18th floor, junior suit
Heating and cooling was not clear and no explanations. Room service with QR code is not the best way to order room service.
13 November 2023
A very modern hotel with beautiful views.
The hotel is extremely clean. In fact it is so usual for all Hamburg 5 star hotels! may be the cleanest hotels in the world! And it always makes pleasure to see how clean it was. Very friendly staff! They made me feel at home. Still for such high prices it is something to be expected.
When so high prices a charged for a room WHY there are no paid TV channels? In this hotel for the first time there was not even one music channel!!!
12 November 2023
Excellent stay in Hamberg!
Location was incredible, i loved the terrace to be able to walk around and see the sky line. Rooms were top - really clean and well done.
Breakfast was ridiculously expensive for what it was
11 November 2023
Living The Dream
The curtains!! The bed, the views; the fact that we could stroll through to the Philharmonic Hall for a concert! Breakfast was a delight, and the staff so attentive.
Difficult to store and charge a hired Mobility Scooter. Hotel was reluctant to allow it to be kept in the storage room due to the possibility of fire. They did allow it from second day however.
5 November 2023
An experience not to be missed! A once on a life time stay! Wow!
The staff and Siri sing were beyond anything I imagined. The best experience in my life. Would plan a special visit again! A once in a lifetime choice.
Nothing, All perfect 10!
28 October 2023
It is a hotel with a beautiful view and very comfortable!
The view was magnificent from the comfortable room, and the reception desk team was consistently warm and kind.
In my opinion, the internet speed needs improvement in stability and consistency.
23 October 2023
Very good
All splendid
Not worth mentioning
21 October 2023
It was perfect 👍🏻
The cleaning , the location and the stuff
You don’t put any cotton or ear buds in the toilet
9 October 2023
Wonderful stay! We shall definitely return!
My wife and I went to 4 concerts at the Elbphilharmonie. It was extremely convenient as the hotel lobby and the concert hall foyer were both on 8th floor. We had a Studio Room. It was spacious and clean with a great view of the city and harbour. The hotel is in a great location. The subway station is less than 10 minutes away. 3 stops and you are in the City Hall and Alster Lake area.
We could not think of anything we dislike. We were in 1538 for 9 nights. We felt we could use more hanging space for clothes in closets and in the bathroom. We did return to Westin on a second visit and stayed at 1438. It was the same kind of room and we found more hanging space.
1 October 2023
Our experience at West Inn was unforgettable.
During our stay at the West Inn in Hamburg, we were pleasantly surprised by the hotel's prime location and stunning architecture. The service and the room also left a lasting impression on us. Our room had a partial view of the harbour, allowing us to take in the breathtaking beauty of Hamburg city and the harbour. The view was truly mesmerizing. Staying at this hotel was not just an ordinary experience, it was an extraordinary one. If you are planning a trip to Hamburg, we highly recommend staying at the West Inn. It is just the Perl of Hamburg.
27 September 2023
My stay was perfect 😍
The cleanest 👍🏻
Nothing
27 September 2023
Exceptional
The room was perfect. The best view and good food to eat. Also the staff was very friendly.
We did not like, that the check in was so late. Luckily, we got another room earlier.
25 September 2023
Unforgettable & romantic stay at The Westin, Hamburg!
Amazing hotel! Our room was perfect with the most beautiful views! Floor to ceiling windows, bath tub overlooking the city, massive comfortable bed! Hotel staff were all amazing, from concierge to reception to the spa staff! We had the best stay and will definitely be visiting the Westin hotels again! :D Thank you!
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
- - Breakfast in the room
- - Snack bar
- - Special diet menus (on request)
- - Kid meals (additional charge)
- - Wine/champagne (additional charge)
- - Coffee house on site
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Family rooms
- - Lift
- - Safety deposit box
- - Soundproof rooms
- - Packed lunches
- - Heating
- - Allergy-free room
- - Non-smoking throughout
- - Air conditioning
- - Paid WiFi
- - Pet basket
- - Pet bowls
Business facilities
- - Meeting/banquet facilities (additional charge)
- - Fax/photocopying (additional charge)
Reception services
- - 24-hour front desk
- - Express check-in/check-out
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
- - Private check-in/check-out
Activities
- - Sauna
- - Fitness centre
- - Spa and wellness centre (additional charge)
- - Massage (additional charge)
- - Indoor pool
- - Indoor pool (all year)
- - Beauty Services
- - Facial treatments
- - Manicure
- - Pedicure
- - Body treatments
- - Body scrub
- - Spa facilities
- - Steam room
- - Spa lounge/relaxation area
- - Foot bath
- - Spa/wellness packages
- - Back massage
- - Neck massage
- - Foot massage
- - Couples massage
- - Head massage
- - Hand massage
- - Full body massage
- - Fitness
- - Fitness/spa locker rooms
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
- - Trouser press (additional charge)
- - Daily housekeeping
Parking
- - Parking garage
- - Accessible parking
Transport
- - Public transport tickets (additional charge)
Accessibility
- - Wheelchair accessible
- - Toilet with grab rails
- - Higher level toilet
- - Lower bathroom sink
- - Emergency cord in bathroom
Pool and wellness
- - Heated pool
- - Shallow end
- - Sun loungers or beach chairs
- - Swimming pool
- - Swimming Pool
Miscellaneous
- - 24-hour security
- - Key card access
- - Security alarm
- - Smoke alarms
- - CCTV in common areas
- - CCTV outside property
- - Fire extinguishers
1 August 2024
Exceptional