Malmaison Hotel, Glasgow

Reception was superb helpful
The bar was good and the bartender made superb cocktails
Location perfect

Nothing really a good experience

The breakfast was good plenty of choice. All staff were pleasant and helpful. The room was very clean.

I found the bed was very firm and I found it very difficult to sleep because of this.

For the money we paid I would have thought the room would have been a bit bigger.

The car parking costs were a bit steep as there was no parking on site.

The room was very comfortable. The bed was large and very comfortable. There was plenty of space in the room for luggage etc. Liked being offered a drink instead of having our room cleaned.

There was only a fan and no air conditioning. More hangers would have been welcome.

It has a nice feel about the it in the rooms overall when on a higher floor.

Samina on reception looked at us as though we were something on her shoe when we arrived. She clearly thinks she is a little bit too good to be a hotel receptionist. On the other hand, the lovely young man who was on the desk when we came back after was the entire opposite - pleasant and respectful.

Staff were great - very friendly, welcoming and helpful. Decor good. Location very convenient, and room comfortable.

Room was a little on the small side, and no aircon so in summer I'd imagine it would be very hot. No light to work by - could have done with one light that allowed you to work, or see to put make up on. Finally, I'd not stay in the room I had this time again as there was quite a loud underlying hum as if from some sort of industrial fan which woke me up very early.

Good location for station, downhill 10 walk. Quiet location in the city. Bed was very comfy.

The room was fine for an overnight stay, just not my taste in decor, very black and grey, corporate. Only left one towel but I’m sure we could have asked for another. We were in a ground floor standard room.

Great Location, very accessible to restaurants etc.
Friendly Staff and Very Nice Clean Room.

Bed was a little uncomfy.

The staff was polite and helpful and the room was very clean. The room was at par with any 5 star property minus the frills like slippers and skincare products. The breakfast was delicious and the location is excellent if you have work in central Glasgow. The hotel also has a well equipped patio to sit outdoors. Overall a positive experience!

The hotel can add small amenities like slippers and skincare in the room, especially considering the location is in the business district.

The staff were very friendly. The hotel was in a good location.

We were in a twin room and I found the bed rather narrow and the mattress not terribly comfortable.

Best hotel breakfast, bed was really comfy, lovely toiletries

Room colour was a bit industrial. Was expecting to have a lovely shower as it was a rainfall shower but sadly it was not powerful. Sink didn’t drain well

Nice large room, clean, good tea and coffee facilities.

There were no plug sockets by the bed. We had to go looking for the second bath towel in the wardrobe.
The large bed was two beds pushed together and you could feel the gap.

Lovely design. The balcony/mezzanine suite is great. We enjoyed the accommodation!

Nothing to write home about but lifters very squeaky!

Style and elegance

X

Staff were lovely. Cocktails were amazing.

Nothing

Room was very comfortable and roomy. Nice little sitting area with a love seat. Good bathroom.

Unfortunately, our arrival was a bit chaotic and that put everything off. We booked here because booking.com said they had on-site parking. They don't, which they warned me about in their confirmation letter. But they did offer us bag drop off at check-in, and then instructions on where to park off-site. Problem is, there isn't a loading zone at the hotel. It's illegal to park in front, so either you find street parking, pay for it and unload from a few blocks away, or park illegally and scramble to unload your bags.

Then, the instructions to pay in advance for a car park 6 blocks away were confusing, and the front desk clerk was a "soft talker" so getting settled with our car was unsettling, and those first 10 minutes sadly set the tone for our first day in Glasgow. And for that reason, we gave a low "location" rating.

ADDITION: The hotel recommended we "pre-book" our parking, which we did for 2:00pm. But we arrived 12 minutes early. So even though we stayed in the garage for less than 24 hours, the garage billed us an additional GBP 3.00 for arriving outside our booked time. Not the hotel's fault, but they should warn patrons of this before encouraging that we pre-book.

Location, style of hotel and friendly staff. Super comfy bed. Liked the nice designer soap in the bathroom, and bottle of chilled water in the fridge 👍

Parking is a bit of a trek, but it is a city centre location.

Comfortable room.
Lovely helpful staff, very welcoming vibe.
Delicious breakfast (apart from the terrible coffee - yes I’m from Australia).
Slightly eccentric decor and layout.

FRIENDLY STAFF, NICE CLEAN ROOM.

Great space, very comfy bed and location was wonderful

Could have better room service options and help after 10pm

Staff friendly and room comfortable!

Scaffolding up in front of building and couldn’t find it at first.

Lovely room, great breakfast and excellent staff

The walk back up the hill from the centre of Glasgow but I knew that when I booked

Location and price

Work be done on frontage .. would have been nice to know

the bar had a lovely vibe in the evening when we came back from the city, Breakfast had a fantastic range and was great quality. The room was great and the facilities. The staff on reception were very helpful.

The bed - we had an awful sleep, the mattress was poor, it dipped in the middle and we both had a restless sleep as a result and woke with a bad back as we kept rolling into the middle.

Nice bar area and clean

Room needed a bit of a lick of paint and very squeaky floorboards in the room above mine

Room was good, lacked AC but the cost/value was still good, bed was comfy. En suite was massive,

The en suite shower glass had a massive crack in it.

The bar was frankly just overpriced, not just expensive but almost offensive. It's not central London, there are 20 bars 2 mins away at half the price. It was bad to the point where I went to tesco and bought drinks back to the room out of sheer stubbornness.