Malmaison Hotel, Glasgow

Guests in the room next door was extremely loud, chatting and constantly moving around until nearly 0300 hrs

Lovely room, great breakfast and excellent staff

The walk back up the hill from the centre of Glasgow but I knew that when I booked

It was very quiet, clean and comfortable. The rooms were large

It was too dark for me but my teenage daughter loved it.

Location and price

Work be done on frontage .. would have been nice to know

Location was great. Bed was so comfy. Staff were so friendly and very helpful. Room service food was delicious

Breakfast lights too dark, tea was cold out of the flask

Fantastic time Hotel perfect

Clean and tidy

Clean and tidy, very nice accommodation. Central location . Pleasant reception staff . 5 to 10 minutes walk to Q-Park Waterloo street for car parking . The Hotel advises to drop luggage first before proceeding to the multistorey car park .

N/A

the bar had a lovely vibe in the evening when we came back from the city, Breakfast had a fantastic range and was great quality. The room was great and the facilities. The staff on reception were very helpful.

The bed - we had an awful sleep, the mattress was poor, it dipped in the middle and we both had a restless sleep as a result and woke with a bad back as we kept rolling into the middle.

Nice decor

Nothing

Nice bar area and clean

Room needed a bit of a lick of paint and very squeaky floorboards in the room above mine

Room was good, lacked AC but the cost/value was still good, bed was comfy. En suite was massive,

The en suite shower glass had a massive crack in it. The bar was frankly just overpriced, not just expensive but almost offensive. It's not central London, there are 20 bars 2 mins away at half the price. It was bad to the point where I went to tesco and bought drinks back to the room out of sheer stubbornness.

Free drinks, friendly staff.

Not much daylight coming through the windows, all a bit dark but I realise that’s Malmaisons thing. One decent light would be good to be able to initially see.

Overall great place

Good location, nice comfy bed.

The bar staff in the hotel provided a really poor level of service. I was one of the few people in the bar and it appeared like they deliberately avoided eye contact with me to prevent having to serve me. Eventually when I grabbed one of their attention she asked “what do you want?” And I nearly walked out, really poor service and a bit annoying.

Lovely hotel, great staff and good location

Room was lovely , comfortable bed . Fabulous breakfast . Really cool bar and lounge area . Staff friendly and helpful .

Nothing .

The breakfast was very good. Good selection and very tasty.

The welcome we received when we arrived was not what we’ve received at other hotels in the Malmaison chain. It felt like the gentleman at reception thought we had wondered in off the street without a booking and changed his attitude slightly when we explained we had a booking. We are in the hospitality and tourism industry ourselves and train our staff to always exceed expectations not just meet them. Unfortunately, on this occasion our expectations weren’t even met. The hotel itself looked shabby in places and the cleaning standards weren’t the best.

It is a cool building and the beds were very comfortable.

The easily visible elevator broke and no one made sure guests clearly knew that there was another evevator down the hall. Also, when we checked in, there was a systems/internet issue so the staff refused to allow us in our rooms (although they were ready) until they could scan our credit cards. That lead to a time period where we just had to sit around and wait for what turned out to be some hours. No manager addressed us to apologize or make other arrangements. I felt like the front desk staff were left hanging with a customer service issue they had no control over. Because of there not being any outlets in the bathroom, there should be a mirror by the outlets in the main room.

The staff are always so friendly here and really make you feel welcome.

Only that I didn't know it was under construction so drove around 6 times as I couldn't find it.

Really friendly atmosphere from the time we entered till the time we checked out! Enjoyed both the bar and the restaurant. Staff at the reception were particularly helpful.

With all the scaffolding it was a little difficult to locate the hotel in the dark but that’s not a criticism!

Usual very comfy beds and bedding as I have always enjoyed at Malmaison. Location was convenient for our stay. Hot breakfast and pastries were excellent!

Room allocated wasn’t great on the ground floor but when I asked we were moved up an upper level (next to the lift). I had incorrectly booked a double rather than a twin room, unfortunately a twin room was not available. The sliced fruit at breakfast tasted off/past its best!

It was a lovely property, in a fairly quiet. But central area. Staff were lovely!! The room and facilities were very good. Breakfast was very nice!! And the waiting staff couldn’t have been more friendly and attentive .

I really liked this hotel.

Location

Shower wasn’t working correctly , more often than not it was cold

Room was nice, albeit small

Breakfast: I didn't expect to have to queue up at a very slow coffee and toast machine in a hotel of this stature. It would be so easy to ask guests whether they want coffee or tea when being seated when entering the breakfast room. This is what I'm used to elsewhere. Breakfast was very slow and we saw lots of mistakes with orders.

Nice staff

No aircon Restaurant added 12.5% service charge and then had large box on the receipt asking for gratuity - that's a big red flag for me

Staff good. Breakfast good. Dinner good.

For us, nothing could have been better.

Close to the centre. Good basic hotel and comfortable room.

Friendly staff. Good location

Very dark rooms. Optional extra lights would be good. Finning room also dark- understand for evenings but could be brighter in morning

Very nice accommodation - a little bit quirky! Excellent breakfast and good evening meal in the restaurant.

A bit dark in the restaurant.

I liked the hotel, not to far from city centre.

The hotel is cashless and for this reason I would not stay again, cash should be accepted as payment in the hotel. Not everyone like to pay by card

Central location

No on site parking

Lovely stay and perfect for going to a show at kings theatre.

It wasn’t clear that I needed to pre book parking to get the discount, so make sure you do this.

Great location

Nil

Interesting interior and architecture.

Sink was blocked. No car parking.

We often stay in Malmaisons and this one was just as good as others we’ve stayed in. The room was comfortable and clean and had everything we needed for our stay. The staff were really helpful and the building was interesting and quirky and has a great vibe.

A big negative for us was the location. The parking that was recommended was at the bottom of the steep hill that the hotel is on, this meant that we had a difficult walk up the hill with our suitcases which wasn’t ideal.

Room was big enough with a decent bathroom and bed.

A coffee machine would have been nice, the coffee bags aren't very good

.

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Location,staff were very welcoming, staff at breakfast were very friendly, beds were very comfortable

Noise from adjacent rooms/bathroomss

It was clean and the bed was comfortable

Good

Good

Very good breakfast. Great staff - helpful and friendly.

Lighting in dining room was very dim. Hot water tap was boiling.

Position of hotel was ideal .Lovely bar staff ,especially young man on our second night. So personable, helpful & positive.

Nothing

Fridge in the room Comfy bed Dark, quiet room

Room looked a bit tired.

Lovely building, comfy bed, good location

Bit of a smell in bedroom, maybe poor drainage in the bathroom.

Lovely breakfast, wonderful choice. Perfect seating arrangement in restaurant.

Location ,comfortable, staff , price , all good.

Nothing

Good location, great suite.

Breakfast wasn’t cooked, some raw!!!

Frendly saff clean hotel

Bathroom in good clean roind seals of show and bath .

Lovely building

N/a

Style and size of rooms

Up a steep hill from the town centre