Malmaison Hotel, Glasgow

It has a nice feel about the it in the rooms overall when on a higher floor.

Samina on reception looked at us as though we were something on her shoe when we arrived. She clearly thinks she is a little bit too good to be a hotel receptionist. On the other hand, the lovely young man who was on the desk when we came back after was the entire opposite - pleasant and respectful.

Staff were great - very friendly, welcoming and helpful. Decor good. Location very convenient, and room comfortable.

Room was a little on the small side, and no aircon so in summer I'd imagine it would be very hot. No light to work by - could have done with one light that allowed you to work, or see to put make up on. Finally, I'd not stay in the room I had this time again as there was quite a loud underlying hum as if from some sort of industrial fan which woke me up very early.

Clean and spacious room with comfortable beds.

Good location for station, downhill 10 walk. Quiet location in the city. Bed was very comfy.

The room was fine for an overnight stay, just not my taste in decor, very black and grey, corporate. Only left one towel but I’m sure we could have asked for another. We were in a ground floor standard room.

Excellent facilities (restaurant and bar area); comfortable room; great staff

Bed was super comfortable

Bathroom needed updating starting to look tired

Lovely hotel

Great Location, very accessible to restaurants etc. Friendly Staff and Very Nice Clean Room.

Bed was a little uncomfy.

Very clean, friendly staff and right in the centre

Nothing everything was really good!

The staff was polite and helpful and the room was very clean. The room was at par with any 5 star property minus the frills like slippers and skincare products. The breakfast was delicious and the location is excellent if you have work in central Glasgow. The hotel also has a well equipped patio to sit outdoors. Overall a positive experience!

The hotel can add small amenities like slippers and skincare in the room, especially considering the location is in the business district.

The staff were very friendly. The hotel was in a good location.

We were in a twin room and I found the bed rather narrow and the mattress not terribly comfortable.

Good location

The room had windows facing inside, no natural light to the room. No big lights so I could do makeup and the bed was a bit small

Best hotel breakfast, bed was really comfy, lovely toiletries

Room colour was a bit industrial. Was expecting to have a lovely shower as it was a rainfall shower but sadly it was not powerful. Sink didn’t drain well

Nice large room, clean, good tea and coffee facilities.

There were no plug sockets by the bed. We had to go looking for the second bath towel in the wardrobe. The large bed was two beds pushed together and you could feel the gap.

The staff were very friendly and helpful. The breakfast was delicious and the location is great!

Friendly and helpful staff throughout

The dining room lighting, which is VERY low

wonderful

noisy floorboards (in and out of room) recommend being as far from reception as possible

Everything from start to finish 👍

Lighting in breakfast room😩 Way too dark

Lovely design. The balcony/mezzanine suite is great. We enjoyed the accommodation!

Nothing to write home about but lifters very squeaky!

Style and elegance

X

Staff helpful and friendly no fuss

Staff were lovely. Cocktails were amazing.

Nothing

Room was very comfortable and roomy. Nice little sitting area with a love seat. Good bathroom.

Unfortunately, our arrival was a bit chaotic and that put everything off. We booked here because booking.com said they had on-site parking. They don't, which they warned me about in their confirmation letter. But they did offer us bag drop off at check-in, and then instructions on where to park off-site. Problem is, there isn't a loading zone at the hotel. It's illegal to park in front, so either you find street parking, pay for it and unload from a few blocks away, or park illegally and scramble to unload your bags. Then, the instructions to pay in advance for a car park 6 blocks away were confusing, and the front desk clerk was a "soft talker" so getting settled with our car was unsettling, and those first 10 minutes sadly set the tone for our first day in Glasgow. And for that reason, we gave a low "location" rating. ADDITION: The hotel recommended we "pre-book" our parking, which we did for 2:00pm. But we arrived 12 minutes early. So even though we stayed in the garage for less than 24 hours, the garage billed us an additional GBP 3.00 for arriving outside our booked time. Not the hotel's fault, but they should warn patrons of this before encouraging that we pre-book.

clean, classy and comfortable

scaffolding outside but i dont think they can really help that.

Staff were friendly and helpful

Dark and dull rooms

Location, style of hotel and friendly staff. Super comfy bed. Liked the nice designer soap in the bathroom, and bottle of chilled water in the fridge 👍

Parking is a bit of a trek, but it is a city centre location.

Comfortable room. Lovely helpful staff, very welcoming vibe. Delicious breakfast (apart from the terrible coffee - yes I’m from Australia). Slightly eccentric decor and layout.

FRIENDLY STAFF, NICE CLEAN ROOM.

Great space, very comfy bed and location was wonderful

Could have better room service options and help after 10pm

Staff friendly and room comfortable!

Scaffolding up in front of building and couldn’t find it at first.

Guests in the room next door was extremely loud, chatting and constantly moving around until nearly 0300 hrs

Lovely room, great breakfast and excellent staff

The walk back up the hill from the centre of Glasgow but I knew that when I booked

It was very quiet, clean and comfortable. The rooms were large

It was too dark for me but my teenage daughter loved it.

Location and price

Work be done on frontage .. would have been nice to know

Location was great. Bed was so comfy. Staff were so friendly and very helpful. Room service food was delicious

Breakfast lights too dark, tea was cold out of the flask

Fantastic time Hotel perfect

Clean and tidy

Clean and tidy, very nice accommodation. Central location . Pleasant reception staff . 5 to 10 minutes walk to Q-Park Waterloo street for car parking . The Hotel advises to drop luggage first before proceeding to the multistorey car park .

N/A

the bar had a lovely vibe in the evening when we came back from the city, Breakfast had a fantastic range and was great quality. The room was great and the facilities. The staff on reception were very helpful.

The bed - we had an awful sleep, the mattress was poor, it dipped in the middle and we both had a restless sleep as a result and woke with a bad back as we kept rolling into the middle.

Nice decor

Nothing

Nice bar area and clean

Room needed a bit of a lick of paint and very squeaky floorboards in the room above mine

Room was good, lacked AC but the cost/value was still good, bed was comfy. En suite was massive,

The en suite shower glass had a massive crack in it. The bar was frankly just overpriced, not just expensive but almost offensive. It's not central London, there are 20 bars 2 mins away at half the price. It was bad to the point where I went to tesco and bought drinks back to the room out of sheer stubbornness.

Free drinks, friendly staff.

Not much daylight coming through the windows, all a bit dark but I realise that’s Malmaisons thing. One decent light would be good to be able to initially see.

Overall great place

Good location, nice comfy bed.

The bar staff in the hotel provided a really poor level of service. I was one of the few people in the bar and it appeared like they deliberately avoided eye contact with me to prevent having to serve me. Eventually when I grabbed one of their attention she asked “what do you want?” And I nearly walked out, really poor service and a bit annoying.

Lovely hotel, great staff and good location

Room was lovely , comfortable bed . Fabulous breakfast . Really cool bar and lounge area . Staff friendly and helpful .

Nothing .

The breakfast was very good. Good selection and very tasty.

The welcome we received when we arrived was not what we’ve received at other hotels in the Malmaison chain. It felt like the gentleman at reception thought we had wondered in off the street without a booking and changed his attitude slightly when we explained we had a booking. We are in the hospitality and tourism industry ourselves and train our staff to always exceed expectations not just meet them. Unfortunately, on this occasion our expectations weren’t even met. The hotel itself looked shabby in places and the cleaning standards weren’t the best.

It is a cool building and the beds were very comfortable.

The easily visible elevator broke and no one made sure guests clearly knew that there was another evevator down the hall. Also, when we checked in, there was a systems/internet issue so the staff refused to allow us in our rooms (although they were ready) until they could scan our credit cards. That lead to a time period where we just had to sit around and wait for what turned out to be some hours. No manager addressed us to apologize or make other arrangements. I felt like the front desk staff were left hanging with a customer service issue they had no control over. Because of there not being any outlets in the bathroom, there should be a mirror by the outlets in the main room.

The staff are always so friendly here and really make you feel welcome.

Only that I didn't know it was under construction so drove around 6 times as I couldn't find it.

Really friendly atmosphere from the time we entered till the time we checked out! Enjoyed both the bar and the restaurant. Staff at the reception were particularly helpful.

With all the scaffolding it was a little difficult to locate the hotel in the dark but that’s not a criticism!