Malmaison Hotel, Glasgow

It was lovely and great location

The shower was an nightmare to regulate

Room was clean. Breakfast was great

Room was fine, however a couple of points that would have improved it; - Head board reduced the size of the bed, if the bed was spaced off the wall by 100mm it would have a been set correctly. as it is the bed is 100mm too short. my feet hung out of the bed - fix the bathroom extractor fan. it does not work - windows are screwed shut?

The Hotel was very nice and staff were good

It was clean. There was a kettle, iron & board. The bed was comfortable & bed linen of a good quality. The bar staff were the friendliest by far… at least they chatted back!

I always considered Malmaison a luxury brand. Unfortunately that wasn’t our experience this time. The toiletries have been pared back, no ‘frills’ as such in the room. I’d prefer space between twin beds. When staying with a friend don’t necessarily want to be bed to bed. Our room was right beside the service lift so it was noisy. The reception staff made no effort to welcome us; simply checked us in. No chat at all. Neither did any member of staff speak when we passed. No enquiry about our stay or anything that they could do for us. We asked for some milk for tea…. that seemed a bit of an inconvenience to them.

The Location for us was perfect.

You didn't get complimentary tea/coffee/milk to use along side the kettle.

Very present staff, lovely location

Bed was awful, radiators were knocking most of the night like they needed the air taken out of them

The room was quite warm

Great room, well located and reasonable price for the time of year.

Very clean and welcoming

Dark rooms lighting wise

Bed is comfy and the staff friendly. location is good. Good selection of tea and coffee in room.

Needs a full refurb now was amazing 10 years ago but rooms are tired now.

Good location, great shower. Well equipped room. Room service was good but expensive.

Bathroom needs a proper clean. Lazy cleaning. Room was cold - couldn’t get the heating to work.

Ideal location the staff were great and some fabulous recommendations on where to go.

The bathroom sink was cracked and around the taps were dirty. Some of the wallpaper had been ripped off which made the room look tired

Staff were polite, professional and friendly. Location is great. Beds were really good.

Bathroom needed a shaving mirror and better ventilation.

The rooms are amazing, plenty space. Bar area is lovely aswell

Rooms were too hot

Comfortable quiet room with good heating controls. Comfy bed. Good choice at breakfast.

Later check out

Disappointed that the decor was very standard

Great little hotel with nice staff. Very cool style and a great bar to grab a first drink in the evening. The breakfast is also very good as it features high quality products on their buffet in addition to the made to order items which come lovely decorated and are absolutely delicious.

All was perfect

Location Facilities Staff mentioned celebrations

1 pillow each Radiator in bathroom nosey Floors for rooms/reception not noted in lift

Lovely clean and welcoming hotel

The fact it had a bowed curtain rail let so much light in the room from outside which is something I really hate

Location location location

Comfort

Fantastic staff, especially the restaurant team. I believe her name was Katerina, she looked after us beautifully at dinner time and is clearly a very experienced and valued member of your team 😊 Room was stylish and comfortable too.

Room was rather hot and being able to open a window a little further would have been appreciated, but we're also respectful of safety rules in such properties.

Room was nice and staff very pleasant

Lift was a bit creaky and reception area a bit limited if waiting or meeting visiting friends

Great location for kings theatre

Very uncomfortable pillows

Great location, very friendly and helpful staff.

Rooms are a bit “tired”. Very clean and comfortable.

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Breakfast took over 1 hour 20 mins to arrive after they took our order, other guests left as they were waiting too long.

Staff helpful and good selection teas in room

Better view from bedroom

Good location

A little soul less and lacking atmosphere.

Decor, breakfast and bed

No outside window, room was too warm

Good value. Good location.

Room was too hot. Shower difficult to get to right temperature.

ease of check in

you switched my roomn aat the last minute I was unaware i did niot get a club room as paid for

Most things but the breakfast was amazing. Nice bar too. Room was lovely.

The uphill walk from my car.

Friendly, helpful front desk staff. Did not use the bar or restaurant facilities nor did I have the breakfast. The bed was extremely comfortable and the linen was fresh.

Room had very dark decor (which I understand is typical of the Malmaison vibe) which I didn’t like. Could not find any air con but fortunately I was able to open a window, otherwise the room would have been very claustrophobic.

Location was good Parking 10 minute walk 🚶‍♀️

Restaurant staff was rude bar staff nice

Overnight stay in the city, room had all facilities you’d want and staff were friendly and helpful. Would stay again in future.

Great barman on Friday night

The nearest carpark is a short distance away down a very steep hill. Check in staff never thought to suggest we leave our luggage before they directed us to the carpark. Meant we had to walk back up the hill carrying our luggage. As a result we wouldn’t stay here again

The staff were extremely helpful, we were able to check in early.

The room smelled a little of body odour, it was extremely dark and the windows looked out onto bins on one side and a roof on the other. The bistro was extremely dark at breakfast it would have been nice to have breakfast with the lights on.

Perfect for a family get together. Staff were all fantastic and super friendly

The staff were amazing. Really chatty and nice, it was a nice touch.

Staff were super, very helpful and friendly. Bar area was good. Breakfast choice super. Decor and lighting kinda cool.

Rooms are a little tired. A slight damp smell and shower poor. Bed not as comfortable as their competitors. The bed sheets weren't made up properly. I had to fix the sheets on my arrival. All clean tho.

Clean

Noise from the room next door but was very quickly resolved by staff.

Decoration and style

We loved the bespoke look and feel of the hotel especially the bar area, had to take a photo for friends.

I've been in bigger rooms, but we were sightseeing so not really a problem

The location and the friendly welcome. The decor. The room.

Good location for the city centre,parking 10 minutes away by foot at a discounted rate,lovely breakfast,staff very friendly.

Hotel is very dark inside ,the reception and dining area this is the vibe of the hotel apparently as we asked the person on reception,take a light with you if you need to see the menu this is not good if you are visually impaired. Our room was above the service yard which we found out to our cost was not ideal,being woke up st 5am with the noise of deliveries then soon followed by bin lorrie.We did complain and to be fair we were offered a 50% Discount on our stay.Yes the hotel is in a city centre but guests need to be made aware that possible noise from the service yard could disrupt your stay.

Central location

I’m not a fan of dark interior decoration for hotel rooms. Personal preference is light and airy

Great location. Staff were first class. Separate living area. Minibar facilities, although need to make clear that some of the water is complementary.

Lack of natural lighting - internal lights had to be on at all times as you couldn't open up curtains due to being very overlooked by offices across the lane. Overly creaky floorboards - to extent you could even hear people walking around in their own rooms. Water pressure temperamental. Charging points on one side of bedroom not working.

Location was good, near to main areas with the city and building was unique, staff were lovely.

Room was very dark, bathroom was awful, had to turn sideways to get to toilet between wall and sink and then had to be careful not to hit head on towel rail. Could hear a lot of noise from other rooms and the corridor and decor needed a refurb it was tired and scruffy.

Relaxed vibe, very comfortable. Very amiable and helpful staff.

Breakfast wasn’t included with standard booking.

Trying to order room service was difficult and not straight forward on the app Also bedroom pillows were not comfortable

Room size.

Poor lighting in room. Room decor very dark. Breakfast was too expensive compared to local availability (twice price and more)