The Balmoral Hotel, Edinburgh

evry thing was fantastic

nothing

This beautiful hotel is in a prime location with all attractions in easy reach

NOTHING!!

Everything! Location was great, staff were so friendly and helpful. The room was probably the cleanest Ive ever stayed in. Spa facilities were dreamy and the food in the brasserie was phenomenal! Drinks were delicious and one of the nicest hotels buffet breakfast bars I have ever seen!

The Number One restaurant where I had hoped to eat was closed for yearly maintenance, but that’s okay. It just gives us another reason to go back and stay at The Balmoral Hotel again.

The staff were exceptional, the rooms were classy and well equipped. The location was superb.

The small bar next to reception was beautiful and in keeping with the style of the hotel, however it was just solely a whiskey bar, the other bar in hotel was a bit too modern and loud for my liking. But that's just for me, still amazing hotel.

Awesome location

Everything

My stay at The Balmoral was nothing short of exceptional from the moment we arrived. Having grown up in Perthshire and now living in Sydney, this was a hotel I had always hoped to experience, and it exceeded every expectation. We were there to celebrate my partner’s 50th birthday, which made the stay even more special. On returning to our room on the second day, we were delighted to find a bottle of champagne waiting for us from the hotel to mark the occasion. These thoughtful personal touches, along with the evening turndown service, truly elevated the level of care and attention throughout our stay. We stayed in Room 420, a beautiful corner room offering spectacular views of Arthur’s Seat, Princes Street, and of course Edinburgh Castle. The outlook was breathtaking and added to the sense of occasion. Dinner on our first night was at Number One, and from start to finish the experience was flawless. The food, service, and atmosphere were all outstanding. Having stayed in many five‑star hotels around the world, I can confidently say that The Balmoral lives up to its reputation — and then some. Nothing was ever too much trouble for the staff, and the building itself, rich in history, dominates the Edinburgh skyline with timeless elegance. Quite simply, The Balmoral truly is number one.

Nothing the hotel and staff were impeccable

Everything

One of the top hotels I have ever stayed! During Christmas time, to stay at Balmoral is the best decision - the magic of Christmas everywhere! Very clean, very fashionable, very noble and very luxurious. Best experience and absolutely different perspective to Edinburgh. Thank you!

All was good!!! Nothing negative to mention

The fabulous building, location and staff, breakfast was also special.

Everything was fine

Excellent location and given an executive room looking onto the court yard. Great facilities and staff go above and beyond. Recommend the Prince Bar for amazing cocktails. On the door step of excellent shops and Waverley Train Station.

Nothing could be improved

Location was ideal Food was delicious Drink were excellent

Pool was very busy We were told the changing rooms were closed and they were open We were not told the whisky bar was closed or the other restaurant Number one was closed when we booked

Staff were great, friendly and attentive

Good size of rooms, great Resturants

Location great staff so quiet and calm inside hotel can't wait to go back

Perfect location for us as we came from Newcastle by train

What’s not to like it was perfect

Excellent location, bars and galleries were lovely. Staff were very friendly and decor amazing. Food at breakfast was nice.

Bed was quite hard.

Professional, welcoming, good atmosphere, ideal environment for unwinding! I'm a person of few words...when it's good, it's good.

There was nothing not to like.

The room was great as were the staff

One of the lifts was out of order for the duration of my visit - not great!

Perfect stay for Xmas. Xmas dinner in No 1 was superb

It was pricey - probably because we were there over Xmas. However, it was such a lovely break.

Beautiful exceptional a once in a lifetime experience

Nothing

Class

Nothing stunning

Clean Very christmassy has a charm

I feel like for a five star it could do better

Absolutely amazing! We’ve stayed in a good number of 5 Star hotels & the Balmoral is the best by far! Breakfasts are exceptional. This was our 3rd stay at your hotel. 😀

This can’t be helped……arriving by car it’s often difficult to stop outside the hotel.

We stayed at the Balmoral Hotel to celebrate our engagement and everything was amazing - the staff, the room, the spa, and the fabulous dinner at the Number One restaurant. The only thing I can't comment on is breakfast as we didn't try it

If you want to go to Edinburgh, you should stay here.

Perfectly located right in the heart of the city. However once you are in the hotel, you hear nothing of the city as it is so peaceful. Polite staff and a good breakfast selection.

Pillows were a bit soft for my liking.

Everything

Nothing

Breakfast was excellent lots of variety of the best quality food

There was nothing we didn’t like

Great location, wonderful building and 5* service

Nothing

Perfect location, right in the centre of the city

The most beautiful, traditional building

Very central and right next to the train station. The spa was very pleasant on a wet afternoon. The Christmas decorations looked lovely.

Everything was exceptional. The cleanest hotel we have ever seen. The breakfast was to die for. The staff, doorman, reception, food & beverages, all of them were extremely friendly, professional & helpful.

Nothing.

Beautiful hotel Staff exceptional Central location

Room Service!

Price haha

Beautiful hotel and location excellent

Honestly can't fault anything. View from window wasn't the best but we didn't go to the hotel to look out the window

Our experience at this hotel was outstanding. The location is perfect, within easy reach of everything. The staff deliver service that is both warm and highly professional. The food is consistently excellent, and the rooms are spacious, nicely decorated and beautifully maintained. The exclusive, personalised service made our stay unforgettable. We will definitely return.

Old world feel. But the staff just make it

Aircon

Everything at the hotel was excellent quality. The staff were incredible and very friendly and helpful. Nothing was too much bother. We loved the room being turned down each night with slippers, water and face cream. Bar Prince had a great vibe. Breakfast was great quality produce. Palm court was DIVINE! Fabulous!!! The concierge met us from the train station. He was super helpful and professional.

The room was excellent pics of James bond in toilet as he has a connection to the hotel food fantastic staff very friendly and helpful they pay attention to detail loved the teddy turn down beautiful hotel I would definitely stay here again location also perfect

Nothing

Outstanding on all levels!

N/A

Friendly staff Nice service and facilities Location

Bar closing early and we didn't have anywhere to go have a drink

Everything

Nothing

Fabulous central location and very friendly and helpful staff. Can highly recommend.

Nothing, excellent stay.

Location

Room Was not castle view

A warm welcome on arrival, room was beautifully presented. Staff very friendly and attentive.

Nothing to dislike

beautiful place to stay ,staff wonderful, food amazing. great location.

the bath filled up when having a shower ,even though the bath plug was wide open.

Everything

None

We spent a few days at The Balmoral and overall had a lovely experience. The hotel is truly beautiful, especially now with the Christmas decorations — it felt magical. The breakfast was exceptional, and we really appreciated the little daily gifts (cookies and treats) left in our room for our son. These small gestures made our stay feel very special.

However, there were a couple of things that did impact the experience. Our bathroom had no separate heating, and it stayed quite cold even when the room was warm. This made every shower uncomfortable. On the first day, slippers were also missing — a small detail, but in a hotel of this level, these details matter. When we mentioned these issues at reception, the response felt a bit indifferent, without the reassuring “we’ll do our best to fix this” that we would expect from a 5-star hotel. A second disappointment was related to the Harry Potter suite. Our son was very excited to see the room where J.K. Rowling wrote Harry Potter books. At check-in on Saturday we were told to try again on Monday, but when we asked, there was no real willingness to help — we were simply told the room wasn’t clean, without any alternative solution. This was quite disheartening for us. On a positive note, the staff in the restaurant — especially Giannis — were outstanding. They consistently went the extra mile and made us feel very well taken care of. Their warmth and professionalism really stood out.

Central location to see all the sights in Edinburgh. Friendly and helpful staff. Kept extremely clean and tidy.

Perfect location , beautiful building , finest decor

Prince brasserie

The breakfast was excellent as was the staff

Nothing