Expert reviews
“Reopened in May 2017 after an extensive renovation, the iconic 104-year-old Excelsior has 158 rooms and suites, all redesigned with king beds, soft color tones and light oak floors. A new restaurant, Sensus, serves elevated Croatian and Continental fare, with an emphasis on seafood. What hasn’t changed: the stunning views of Old Town.”
Shortlisted in New York Times’ 36 Hours in Dubrovnik, Croatia.
“A historic five-star hotel, with fantastic views of Dubrovnik’s medieval walls rising from the sea. It has 158 contemporary rooms, a stone-paved bathing area, a spa with an indoor pool, three restaurants (including romantic waterside tables at Prora) and a snazzy lounge-bar.”
What guests liked
- Sea views
- Perfect location
- Friendly staff
- Boutique style
- Excellent Wifi
- Comfortable beds
All you need to know
This five-star hotel is located on 12 Frana Supila in the district of Ploce. The hotel offers guests accommodation options in a good neighborhood with the best amenities and facilities. Guests can expect a friendly welcome and reception from staff in the hotel. The hotel is located in an excellent location where it provides guests a nearness to some of the city’s most beautiful and famous places. The highly famous Old Town is located just a 5-minute walk away from the hotel. The hotel itself is regarded as a landmark building, adding more beauty to the already stunning city skyline.
The hotel offers stylish rooms with modern decors and warm colors that make them elegant. The hotel rooms are well-furnished with the most beautiful furniture and neatly arranged to make guests feel at home. Amenities such as free Wi-Fi to ensure guests stay connected to the rest of the world, a flat-screen pay-TV, air-conditioning and a minibar. The rooms also feature a private bathroom where several thoughtful additions such as bathroom slippers and bathrobes are available. The rooms also feature original artwork by renowned Croatian artists.
Several rooms in the hotel offer a commanding view of the Adriatic Sea.
The hotel offers an extensive luxury spa where guests can enjoy the best of body treatment. The hotel also has its private beach where guests can relax and have a good time.
The hotel’s restaurant offers Mediterranean cuisines served exquisitely in a stylish setting.
Excelsior Hotel is the perfect place to enjoy the thrills of the city.
Hotel deals & lowest price guarantee
We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.
Location
Recent guest reviews
23 June 2024
Exceptional
Chic, stylish, comfortable, great location, friendly staff, so happy with our choice. Breakfast in particular was amazing. Spa facilities are huge.
20 June 2024
Excellent
Beautiful location- beach area and restaurant was a must do Most comfortable bed!!!
14 June 2024
Great
I wanted to stay on the water near the city walls of Dubrovnik. This property has it all, location and the luxury of great space (with food service) by the water. Nice balcony on the top floor of the original hotel with a great view of the old city harbour. The breakfast offerings are excellent! Staff is very accommodating to any requests.
The room was a bit small for the $$
7 June 2024
Fabulous
Location and views are amazing, really good breakfast with lots of different options.
The hotel is on a clift and the rooms that don't overlook the sea are a bit dark (specially if you are in the ground floor).
5 June 2024
Exceptional
Marko / concierge was outstanding in all ways! Super helpful and knowledgeable. He gave us great recommendations and took care of bookings for us......you are lucky to have such a great employee!!
nothing
3 June 2024
Exceptional
Excellent hotel. These guys have got it sorted out. Maybe the best we have stayed at.
27 May 2024
One of the best hotels I have ever stayed in.
Location, staff were incredible so polite and always there to help. Food was yum and cocktails with an unbelievable view
Nothing
24 May 2024
Amazing!
Amazing view. Amazing location. Amazing facilities. Amazing breakfast. Amazing staff. Amazing room! Amazing!
23 May 2024
Unbeatable location and views.
Unbeatable location - absolutely stunning. Building designed to take in the beautiful views. Modern rooms and good food, particularly the fine dining restaurant.
Bathroom was the only slight let-down - toilet dripped constantly and shower drain had a bad smell. Room service left their sponge behind one day. Overall bathroom seems to need some updating.
20 May 2024
Fabulous
The location is very good, oustide the old town so you do not get the noise at night, but close enough to just walk for sightseeing or dinner. The pool and seaside location are great for a rest and sunbathing. The seaside rooms are very cozy with great views. Overall the hotel was very nice and we had a very good stay.
The food options in the restaurants could be better for a 5*. The breakfast was good but the food at the pool restaurant and the evening restaurant were quite average. Limited menu as well.
13 May 2024
Perfect if you want to be close to the Old Town
Perfect location. Wonderful staff. Great service. Great pool area.
All good.
6 May 2024
Relaxing
Great location, immediate access to the sea from hotel, great breakfast, lovely room.
Building work to the hotel next door was noisy, should be made aware of this at booking.
6 May 2024
Great 5☆ experience in Dubrovnik!
Clean hotel and professional staffs. Near by old city of Dubrovnik!
One of restaurants closed is only regrettable thing.
6 May 2024
Exceptional
Everything. The hotel is simply a perfect ten!
None. Keep up the great service!
3 May 2024
Pure Perfection
EVERYTHING!!!
1 May 2024
Fantastic experience and would recommend this hotel to anyone.
Amazing hotel with fantastic views and great location. Staff were all lovely and friendly. Great choice of breakfasts and the bar and terrace were superb.
The only negative was the pool area. We felt that it would be much improved by having a view instead of metal doors along the front. It didn’t feel very luxurious as a spa pool should.
30 April 2024
Amazing staff and breathtaking views of Dubrovnik
The hotel exceeded all my expectations. However, what made this hotel absolutely one of the top hotels on my list is its staff. Everyone was very nice, pleasant, chatty... they made us feel so welcome. The room was big and clean, the facilities were amazing, and the view from the hotel was breathtaking.
29 April 2024
High end hotel with great breakfast, friendly staff, spacious rooms and spectacular indoor pool.
I would consider this hotel high end. The views starting from the check-in area is stunning. The hallways, rooms, everywhere is spotless. The rooms are spacious and the beds comfortable. The breakfast is spectacular - both cold and hot choices. Lots of waitstaff looking around to make sure everyone is taken care of. I also like that they have young people on their staff - probably training them right out of high school. My only regret about staying here is that I didn't bring swim clothes. The pool at this hotel is amazing - indoors, heated and enormous. I wish I took a picture of the pool. My description here does not do it justice.
Nothing.
29 April 2024
Amazing hotel, close to the attractions
Close to the walls, literally 5 mins to the Walls of Dubrovnik and the views were breathtaking
Nothing it was perfect.
27 April 2024
This was the place to stay in Dubrovnik
This was an excellent hotel. We thoroughly enjoyed our stay. The staff were friendly, competent, efficient and obviously thoroughly well trained.
25 April 2024
All wonderful but the staff are what really make this place the perfect choice to stay
The staff are incredibly friendly and helpful. They are an absolute credit to the hotel. Every single member of staff we interacted with was as helpful as they could possibly be, professional and personable. They made our stay fantastic. The spa area is lovely, the rooms are spacious and comfortable and the bathrooms are also spacious and a pleasure to use. The food and drink we had there was also excellent. The hotel location is idea for easy access to the old town and the beach.
We had an air con issue in our first room which the staff did everything to fix as quickly as possible but when they were unable to they apologise and found us another room so for us this was no issue because it was resolved so professionally.
25 April 2024
Beautiful hotel, great facilities and ideal location for exploring Old Town
Location - 5-10 mins walk into Old Town. Staff so friendly - it was my friend’s birthday and they sent flowers and a cake to the room, and upgraded us to a sea view!
Nothing
23 April 2024
Superb experience for visiting Dubrovnik
Excellent customer service by all staff members, outstanding facilities, just overall amazing.
Nothing.
22 April 2024
Exceptional
The views were amazing and the drinks were delicious. Lovely atmosphere
Nothing!
22 April 2024
Without exception, the best hotel we have ever stayed in
Simply stunning hotel
Loved everything about the hotel. The staff were exceptional
21 April 2024
Exceptional
Everything was excellent
20 April 2024
♥️🫶🏻🖤
Everything Was perfect. Beautiful rooms with beautiful views my children loved the indoor pools and the outdoor beach view ♥️🫶🏻🖤 Thank you
Everything was perfect
19 April 2024
Best city break we’ve had. Excellent hotel and staff.
Excellent in every way. location to the old town of Dubrovnik. Beds and room extremely comfortable. Safe in room, tea making facilities in room. Spacious mini bar/fridge. High level of cleanliness and quality products and food
Nothing to dislike
18 April 2024
A wonderful experience!
A gorgeous, chic, upscale hotel in the perfect location and most beautiful views. 5 minute walk to the city walls. The staff were lovely and helped me book excursions, ferries, and cars without any hassle. The included breakfast every day was spectacular - a lovely buffet spread with all you could need, plus a menu with made to order eggs, etc. I also had a facial AND a massage which were both incredible! I traveled to several destinations in Croatia and Hotel Excelsior was by far my favorite destination. Very worth the money.
The beds were a bit stiffer than I like, but maybe that is my own preference.
17 April 2024
They got it right
The view is the best to be had Location is ideal Food and drink was fresh and tasty Staff was attentive We feel lucky to have stayed there
11 April 2024
Amazing, relaxing stay in a fantastic hotel.
Clean everything you could possibly need. Great location.
Nothing it was excellent
11 April 2024
Our family had a very relaxing and happy stay. We will definitely come back.
Excelsior Hotel is the best choice for staying in Dubrovnik. Everything is absolutely perfect. The location, view, and design of the hotel are exceptional. All staff members are friendly, discreet, and very helpful. The service is efficient, and all facilities are spotless, clean, and well thought through. The food is really good. We particularly liked the limitless choice of healthy options for breakfast and dinner at Sensus, which was perfect fine dining.
10 April 2024
This place has amazing views, very convenient location and the staff is amazing
Everything.....most amazing breakfast I have every had a hotel
Fresh food, neatness and the attentiveness of the staff
10 April 2024
Wonderful luxurious hotel
A wonderful luxury hotel within 5 minutes walk from the Old town. Beautiful location with stunning views , very nice staff and lovely clean, spacious rooms. We loved every second of our stay here and will be returning for sure.
Nothing we didn't like.
9 April 2024
Exceptional
Best breakfast I had. Period. The staff is very polite and helpful. We had a complimentary Prosecco in our room when they learnt that we were celebrating our anniversary. I enjoyed watching sunset from my window with Red Keep by the Ardriatic sea. 5 minutes walk to the old town. Perfect.
none that I can think of.
6 April 2024
Very good
The feeling of being right on the ocean with easy access to old town. They had the most amazing breakfast. Our family really enjoyed the indoor pool/spa facility as well.
There was a problem with the air conditioning in both our rooms which in spite of our complaints of the room being too hot they were unable to fix. The children room was really bad and they had to sleep with the windows open.
5 April 2024
How lovely stay at Hotel Excelsior
The staff were lovely and friendly, so helpful
11 March 2024
Very relaxing and enjoyable
The hotel is located within walking distance of the Old City. The property is very clean and on the water. Beautiful and conveniently located.
There is nothing that would disappoint the guests of this property. It was perfect.
4 January 2024
one of the best stays, always happy to come back
Very efficient and friendly staff, excellent view of the old city, great food, perfect pool
keep up the good work
2 January 2024
Spectacular hotel!
Spectacular hotel!
1 January 2024
Top location, friendly staff and great breakfast
The location and the breakfast are great! Staff amazing!
One saune was out of order, other with broken sand timer. Some parents allow children enter the sauna.
30 December 2023
Exceptional
The service ppl r very friendly and professional. The hotel location is perfect.
16 November 2023
Exceptional Hotel, Exceptional Staff, Fabulous Buffet Breakfast, Fabulous Concierge
Everything
Loved everything
11 November 2023
In general it would have been excellent if we hadn’t this bad massage.
Friendly staff and the room and especially the beach of the hotel were exceptional.
The spa/massage were very disappointing. Wouldn’t recommend. The breakfast was mediocre.
5 November 2023
Great location and view!
Great location to walk to downtown. Great view!
The location of the elevators and different levels is a bit confusing.
3 November 2023
Overall it was good
I didn’t try the breakfast
The room was a bit small and didn’t have a view
3 November 2023
Perfect views right on the water, great staff and perfect location just minutes walk from old town gate.
Great location just south of the old town. Right on the water, stunning views. Great staff.
Nothing.
31 October 2023
Exceptional
Location, location, location!
The room has smell, but not too serious.
28 October 2023
Wonderful luxury 2 night break celebrating a very special occasion
Amazing location, wonderful service, stunning room with terrace and breathtaking views of the sea and old town
Hotel facilities
Food & Drink
- - Restaurant
- - Bar
General
- - Room service
- - Non-smoking rooms
- - Facilities for disabled guests
- - Barber/beauty shop
- - Lift
- - Safety deposit box
- - Car hire
- - Heating
- - Non-smoking throughout
- - Air conditioning
- - Shuttle service (additional charge)
- - Airport shuttle (additional charge)
Business facilities
- - Meeting/banquet facilities
- - Business centre
- - Fax/photocopying
Reception services
- - 24-hour front desk
- - Currency exchange
- - Tour desk
- - Luggage storage
- - ATM/cash machine on site
- - Concierge service
Activities
- - Sauna
- - Fitness centre
- - Spa and wellness centre
- - Massage (additional charge)
- - Hot tub/Jacuzzi
- - Indoor pool
- - Indoor pool (all year)
- - Beachfront
- - Beach
Outdoors
- - Terrace
Entertainment and family services
- - Babysitting/child services (additional charge)
Cleaning services
- - Laundry (additional charge)
- - Dry cleaning (additional charge)
- - Ironing service (additional charge)
Pool and wellness
- - Swimming pool
- - Swimming Pool
Miscellaneous
- - Breakfast takeaway containers
- - Access to health care professionals
- - Thermometers for guests provided by property
- - Face masks for guests available
24 June 2024
Closeness to Ocean and town is fantastic.