Waldorf-Astoria Palm Jumeirah Hotel, Dubai

Location, beach, garden, breakfast, hotel. Thanks to concierge team for birthday wishes :)

Customer care Nice room

Breakfast quality was ok but not the best.

The breakfast was great with many options for my family, I loved the location and the choice of restaurants.

The view from our balcony was not great, we were directly beside some kind of DEWA unit.

Location

Nothing

We come every year and is still our favorite hotel in Dubai. Special thanks to Borza, Sasi and Thomas, they take care of you. Breakfast and Dinner superb, we loved the Indian food in the main/buffet restaurant and the Asian food in the LAO restaurant. Personnel in LAO great as well.

All good, nothing to complain 😎

The staff was very professional. The room decoration and furniture is all-new and luxurious. Spacious and have all needed amenities. The in-room dining is very delicious and satisfying. Family friendly and very quiet to rest and enjoy your off time! highly recommended.

grilling odor filling the east wing of the lobby coming from some of the restaurants was unpleasant during the evenings. There was no Hilton Honors members dedicated staff at the check-in or a sign indicating it. Waiting to get taxis can take some time.

Very clean, nice rooms. The breakfast was really nice with a great variety. Staff were really nice.

It was far away from the city and takes at least 20 minutes to get out of the palm area. Beach sand was not soft and not what I was expecting for a beach holiday. The hotels policies are very rigid and they are not flexible at all. We were not able to cancel after staying there a few days and wanting to change hotels because we had booked through booking.com. I also asked for adjoining rooms upon check in, but was informed the hotel was fully booked and they didn’t have an adjoining room available. If booking, make sure you request everything in advance. The half board does not include any drinks at dinner, even water, although bottled water is free in the hotel. A little more flexibility would have gone a long way in improving the stay.

Hotel at the highest level, excellent staff and amazing service (special thanks to Gwen from the Serafina bar). Clean large room with a nice view from the balcony. Room had an endless supply of water and clean towels Excellent quality and quantity of food. Highly recommended

Nothing, everything was OK

Great hotel. Friendly staff, great food

They close the pool and beach too early

Evetything

Beach near, everyone is helpful, towels changing 2 times per day,

The staff was amazing, the facilities are gorgeous, and the food was good.

Nothing, everything was up to par even considering the floods.

The staff were so friendly, attentive and really helpful. Really made the stay so enjoyable, such lovely people. It's also absolutely beautiful and clean and delicious food

The only feedback would be to keep the buffet in the Pearl Lounge open past 8pm as that is quite early to close in the evening. It would also be better if drinks and snacks were available all day in the Pearl Lounge.

The hotel, the restaurant and overall ambience

50 dhs has been deducted from my debit card once I reach home stating that I have used the mini bar. Where as we didn't use it.

Spacious and modern lots of choices for eating

A bit far out

This is our 4th visit to the hotel and our 4th excellent visit, the staff are very friendly and the hotel a very peaceful and classic hotel with a fantastic decor and finish

Staff, rooms, interior, ambience, beach, pool. The only thing the hotel needs is a little more entertainment on an evening.

Everything and manage to spend some time by the sea as well..

Everything was nice- no complaints at all. I would appreciate if breakfast time was more relaxed. At 10:30 staff rushed to empty all food..

The staff politeness was extremely nice

The security at the entrance was not friendly and he investigated what I was coming to do in the property and I clearly explained to him im coming to checkin and he kept asking questions...

Each visit to the Waldorf Astoria reminds us of why we love this place so much. The ambiance is fantastic, and the staff's warm hospitality makes it even more special. It's always a pleasure to return here, and we are certain that we will keep coming back, time and time again.

It's little bit far if you don't have a car

Staff was very caring and helpfull.

I liked the check in, the facilities, most of the staff was helpful. The pool is great, I liked the beach. A la carte restaurants are good but its evening smorgas board lacks quality.

My room wasn't cleaned properly - upon checking in I found refillable soap bottle empty anf a battery missing in a weight scale. Called housekeeping, waited for 30 minutes, no show - had to call again. Following day the same happened with room service. No service, called housekeeping, waited, called again. Housekeeping needs attention Also found trash under my bed - unacceptable. I left a letter for the property's manager with no reply - disapointed.

Great Hotel, nice food

Exceptional Resort, so elegant and stunning, very large rooms and bathrooms. Most beautiful Resort in the UAE. Staff went above and beyond to make our stay exceptional. Thank you so much.

N/A

Perfect and serene for the comfortable stay with the family.

Everything was perfect!

Very comfortable room with a pillow menu so you really get a great sleep. Amazing bath robes. Relaxing pool area with excellent service and a good selection of poolside food and drinks. View of the sunset every evening was great. Products in the room smelled great.

Loud construction next door spoiled the quiet of some of the pool area. Bath tub in room looked lovely but took so long to fill up I gave up.

The room was magnificent. Very spacious and comfortable.

The internet connection was a disaster