One&Only Royal Mirage Hotel, Dubai

The location, athmosphere, the staff, food was great. When I left the hotel I left as if I left the family home. I will come back again

In the evenings it should've be some entertainment such as life music etc. Also, in the reception should be customer relationships person who can inform the customer what is on in Dubai (concert etc), what to see.

The property was just as beautiful as the photos—absolutely stunning. From the meticulously maintained gardens to the sparkling clean pools and elegant design, every detail created a luxurious and peaceful atmosphere. Our stay started on a high note with a warm welcome and the charming tradition of ringing the bell. What stood out most was the exceptional service. Every staff member we encountered was consistently friendly, cheerful, and genuinely eager to help, reflecting the hotel’s strong commitment to guest satisfaction. Overall, our stay at One&Only Royal Mirage was truly memorable. With its breathtaking setting, outstanding staff, and refined ambience, it offered an unforgettable experience. With a few small improvements, it could easily be a perfect 10. We would gladly return and highly recommend it to others.

While most aspects of our stay were exceptional, we found the all-you-can-eat restaurant did not quite meet the standard expected, especially considering the cost of nearly $120 per person. The food variety and quality could be improved. Additionally, some of the bathroom tile corners could use a deeper clean to remove traces of mould. One small suggestion would be for reception to offer guests a quick orientation of the hotel facilities (e.g. gym, spa, pool areas) upon check-in, to help guests make the most of their stay.

Excellent service, high level facilities.

Everything 5 stars!

Everything was so great, the hotel is absolutely beautiful and very well-maintained. You don’t feel like you’re in Dubai anymore. There’s a high number of restaurants, excellent quality, all of them, especially Tagine. The staff is very nice, smiling and welcoming. From the valet to the house keeping, and security team. We felt at home during our stay. Being spoiled & enchanted.

The TV isn’t smart… you can hardly connect your phone.

Has varies pools, restaurants and the hotel room was amazing

I loved everything

I really enjoyed the ground floor double room balcony access to the pool in the main hotel.

Excellent breakfast choice and service

N/A

Helpful Stuff, wonderful pool

Check in took long time more than expected

Clean facilities and room, adult pool, friendly staff, nice breakfast. Getting an upgrade was a lovely surprise.

Found it surprising that there was no shattaf in our bathroom in the room.

options for dinner

Everything: check-in was quick and efficient (it was during Eid, the hotel was probably full, and we got an upgrade!), the room was impressive, the details in the room (though it wouldn't harm if they renovated the bathrooms), the condition of the property is striking (a bit aged, a professional can realise, but the effort in maintenance is remarkable), the gardens, the pools, the gyms, the breakfast, etc. But, rest assured, above everything, their people, so attentive, the service really impressed us. You'll read other reviews saying construction sites surround the hotel; this is true—it's Dubai—but you won't be disturbed: at night, you'll hear no noise at all! This was our first One and Only experience. We'll probably repeat Mirage as soon as we have a chance, and we'll also try other One and Only hotels elsewhere.

Dinner buffets are always tricky; we tried one (mostly because we were so comfortable at the hotel, we didn't want to go out), and they didn't live up to our expectations. They aren't bad, don't get me wrong, but... The other restaurants we tried, the Argentinian barbecue and the Moroccan, were way much better, as could be expected. The ticket is high, of course, it's Dubai, everything is expensive! The beach. Don't get surprised, these artificial beaches around Palm aren't good, the water doesn't flush much, the sand is coarse, and the surf is muddy. If you want to have seawater baths, don't go to Dubai, none of its beaches is worth it.

Perfect

All was perfect

Best experience ever, I'm speechless about everything, everything was perfect 👌 sure I will back again

Location, staff, service. Our daughter got sick, and the staff were in immediate response with doctor, medical treatment and all that we needed for her to be ok.

The staff were very welcoming, facilities were of a good standard and everywhere was immaculate.

The beach bar and grill was of a very poor quality and food was served cold several times but the staff there were not interested. Overall standard of food were not consistent. It was advertised a free boat to the one and only but it was not running so had to pay for a taxi. Complimentary drinks are served daily but you are not told about it. We found out on our last day

All

Room wasn't ready for check in time, but we were completely happy at the end

Amazing friendly staff. Beautiful location and amazing hotel

Nothing. Perfect short break

Everything was wonderful the location the decorations the facilities we loved it The stuff were so friendly and expert

The room service was so delay and they told us they will give us fruit for our first visit but we kept calling and waiting nothing they gave I hope you put the toilet bidet its necessarily for heygeni as Muslim I recommend it thanks

Swimming pool , room , breakfast

Nothing, everything is perfect

Beautiful resort. Excellent customer service and very nice location. Lovely grounds, pool, the best breakfast! Hospitality top class and very friendly staff.

None

The hotel provides top luxury service in all segments of the hotel industry. Probably one of the best resorts in the world, and rightfully the best resort in the UAE. The stuff is amazingly high professional, from the front desk, room servise, managing stuff, i will come back again definitely.

Everything is just perfect in this hotel, the real high end luxury service. This is my favorite luxury hotel in the world.

I had the most amazing honeymoon at the One&Only Royal Mirage Hotel. The staff were incredibly kind and attentive throughout our stay. We spent five unforgettable days in the Arabian Court, enjoying the hotel’s long private beach and spacious pool. I can’t wait to visit again.

It's hard to summarize my stay at the O&O in a few words. So, to be brief, it was wonderful and perfect as always. I have been a regular guest at the O&O Royal Mirage for over 12 years, and the service, the facility, simply everything has always been at a very high level. Nowhere else in my travels have I encountered such friendly, professional, and customer-oriented staff. Here, you just feel comfortable as a guest, like coming home. You are not just a number, but a person, and I appreciate that very much. Starting with the atmosphere in the hotel, it exudes immense tranquility, cleanliness, a pleasant scent, and an Arabian flair. The hotel's own restaurants, where you can simply eat wonderfully. The beach and pool area, with superb service for the guests. Drinks, ice cream, fruit, etc., were served. Conclusion: I can only recommend the O&O, for me it is the best hotel in Dubai. The staff is simply wonderful, hence a big compliment to the management and every single person who contributes to making the stay at the O&O so beautiful. I am already looking forward to my next stay at the One and Only in Dubai. And great respect for maintaining the same excellent service over the years, unlike other hotels in Dubai where quality steadily declines. At O&O, everything is done right.

A very minor downside, if I had to mention one, would be the somewhat limited facilities during the summer months. For example, the Shisha Bar in the Arabian Court was unfortunately closed, which was a highlight for me; I usually spent every evening in this beautiful courtyard. Similarly, the poolside bars could stay open a bit longer in the evenings.

Everything was perfect, position of hotel, facilities, service, swiming pools, for sure the best hotel which i visited..

This hotel is paradise on Earth

Nothing

This is quiet luxury hotel , with professional service , my best experience in my first time Dubai trip

Can’t find any

Fabulous stay

Staff

The hotel has extremely relaxing atmosphere, staff are so friendly and always accommodated to your requirements.

Having to leave

Excellent service throughout from the staff, from check-in to check-out. A bonus was the extended late check-out.

N/A

Extraordinary service High level of facilities

Everything, the spacious gardens, and amazing pools. The property was beautiful and clean.

The place is clean ,and staff provide excellent service

Nil

The hotel staff were exceptional, premises was super clean, the spa was amazing and it was a great place for the family to just unwind. Everything you'd want in a getaway is delivered here.

We had a couple of prams for the kids so hauling them up and down the stairs was a little impractical but wasn't a deal breaker as all the good points overshadowed this and we were on the resort for most the day. The second point wasn't to do with the hotel staff itself but the staff at Zest were disappointing, there was no warmth or welcome from entry to exit bar 2 waiters who were great

I had an amazing stay as usual

Excellent hotel. Good food. Staff were lovely.

Not all swimming pools were available to all guests, depending on which room type you had booked.

Close to jbr

No welcome drink

The view has been completely ruined with the building opposite the beach. It used to be a very special spot and therefore special hotel but it’s been rather ruined sadly.

The staff were super friendly and the complex is huge with several restaurant and lounge options. We really enjoyed the swimming pool. The complimentary ticket to Aquaventure on Palm Jumeirah was very nice. We also enjoyed the breakfast.

The staff were amazing. The room was beyond expectations. We loved the experience and will definitely go back very soon.

Generally everything was good. However the breakfast variety and options could be improved.

We loved staying there so much. Everything is nice especially the cleanliness of the rooms and the facilities. All the staff are very nice and very helpful. They were very friendly with kids as well. We granted an early check-in & a late check-out which is extremely appreciated. Definitely we will comeback again and we highly recommend it.

The beach is not the best for swimming coz of the seaweed, so honestly I didn’t enjoy it very much, and it’s a bit far from downtown

Beautiful property , best staff and facilities.

A bit old fashioned and design.

Amazing property and service

The property is a little oasis of calm in the middle of the city. Low rise and sprawling, a rare find in Dubai and all the features of an Arabian Palace

It’s being encroached on both sides by developments which can be a little noisy (the pool on the Palace side is quieter) but if you don’t like construction, don’t come to Dubai!

excellent breakfast excellent clean spacious beautifully appointment arabian court room staff from cleaners to concierge were incredibly polite and willing to help no matter what very high levels of service it what makes this hotel stand out location excellent as on jumeirah beach not keen to be on Palm itself as we wanted to do trips into the city and noting other reviews it takes time to travel up and down the Palm Also at the time I visited they gave a free daily pass to the Atlantis Aquaventure. We only used once given the extreme heat but it was still a nice added bonus.

We had a wonderful stay at the One&Only Royal Mirage with our toddler, it was truly a memorable experience. The staff were exceptionally professional and welcoming, and the rooms were spotless and beautifully maintained. A special thank you to Abdulrahman at reception for his warm hospitality and attentiveness. We felt truly cared for. We’ll definitely be coming back again!

One small issue was the lack of a shattaf in the bathroom upon arrival, but the team responded promptly and installed it as soon as we requested. We truly appreciated their responsiveness and care.

The resort has a magical atmosphere. The pools and the gardens are beautiful and the food in every restaurants are amazing. The breakfast was a highlight. In the end was truly sets this resort apart is the staff, helpful, friendly and always smiling and genuinely welcoming. Without a doubt, I will return and highly recommend this hotel to anyone looking for an amazing hospitality. A true example of excellence in service! TY

The palace pool water should be cold during the summer.

Amazing amazing amazing will be staying here again when I return to Dubai

Beautiful architecture. Fabulous breakfast. To name just two things.

My stay at the hotel was truly wonderful. The atmosphere was relaxing, the rooms were spotless and comfortable, and every detail was thoughtfully arranged. What made the experience even more special was the amazing staff so kind, professional, and always ready to help with a smile. I truly felt welcomed and cared for throughout my stay. Highly recommended.