Mandarin Oriental Jumeira, Dubai

The welcome was odd, the staff at entrance were busy talking to themselves instead of taking care of clients (4 times in 2 days) and I had twice someone without notice in my room when I came back. No warnings no signs that someone was in, got a bit scared.

The Manager Isabel and concierge Ayoub were exceptional and helpful to correct a bad situation where our airport shuttle didn't arrive.

To be left at the airport and not phoned back.

Room is very nice. Restaurants are excellent.

Beach was a construction zone under renovation, with bulldozers and cranes. Since this is a beach resort they could have mentioned it during booking. Overall the pools are quite ordinary for Dubai, rooftop pool is very small and needs to be booked in advance.

This is one of the best hotels I’ve had the pleasure of staying in. The staff are absolutely amazing and the attention to detail is outstanding. Rooms are extremely spacious lovely views of the pool area.

Excellent Breakfasts with good selection of fresh fruits and other foods.

The hotel met and in some cases exceeded or expectations

Rooms .. swimming pool .. all staff are friendly

Small things been told as feed back not affecting your stay

Complimentary breakfast and early check in. Friendly And helpful staff . Clean rooms.

Wonderful breakfast and the pool

Maintenance on the beach

The room were big and very asthetically decorated. We got skyscraper view and it looked beautiful at night. The food was good. The best thing was the service and staff, who were extremely courteous and friendly. It’s a good place to relax and rejuvenate.

A bit pricey, but worth it.

Breakfast, spa

room is big with living room, have private beach, many pools

half of the view from our window was obstructed by a wall, should have requested for a higher floor

Everything but the service was exceptional

Nothing.

Every single thing was simply amazing

Nothing at all

Unique and

Location and the facilities were exceptionally good also the staff were pretty good also 👍

Actually the swimming pool wasn’t that good

The facilities are excellent and the staff are superb 👏

The pool is a very awkward shape ... the beach is what really makes the place nice

The lobby, restaurants options, spacious rooms, cleanness, room services quality.

Nil.

Every good hotel with amazing service

Good, clean, gorgeous

The service, the pool , the gym . people were just so helpful and professional. The room size was amazing and the design was also beautiful and classy. It is a chic and sleek place with excellent service.

Simply the best hotel ever! Room Service Staff Atmosphere Private beach Restaurants Walkable area

Nothing

Room layout Extra touches for our celebration Accommodating our very early arrival Lovely bathroom size Great restaurant options Fantastic spa Great outdoor beach facilities Club level facilities great extra

Blockout curtains dont block enough light as well as bedroom door Too many lights on switches and appliances due to all the tech in room (if one is light sensitive)

Outstanding all around

Nothing

The beach + service and food at the beach are incredible

Crowded at lobby tea room becasue they let clients from outside

Ana from reception, , Rosa , Joseph and Andrea & Co . Made my stay even more confortable. Special thanks to doormen Djidjo from Montenegro and his team , the most added value of Mandarin Oriental Dubai . They are from beginning till end the smile @ MO Dubai

Nothing

Aesthetic. Spacious and amazing service

Liked absolutely everything

Loved our stay exceeded expectations !

Hated the kids clubs. The staff weren’t the easiest to deal with / most accommodating. The kids loved the kids club though.

Large room Super clean Sophisticated design

Service at the Breakfast a bit messy

Lovely staff

Nothing

We had a fantastic experience staying at the MO for our honeymoon. The staff were extremely helpful when communicating with me prior to our arrival and helping me with very last minute requests, such as organising a birthday surprise for my sister who was also staying in the hotel. To our surprise we also got a multitude of wonderful treats to congratulate us on our honeymoon upon our arrival which was extremely kind and much appreciated. Our room had club access and I cannot recommend it enough: the food, the view, the ambience, the service - all amazing! Overall, we loved our stay: the room was incredible, so spacious, the beds are extremely comfortable and huge(you can get lost in it). Everything in the room is state of the art and well thought through. Even the bathtubs are spectacularly comfortable. The food is incredible in most outlets of the hotel, although we didn’t love the Netsu, but Tasca is very good. And the pastries shop in the lobby-to die for! All in all - best property we have stayed in in Dubai.

The Breakfast - selection, layout, choice, quality - was outstanding, the best I have experienced in any hotel recently

There was an issue with the room thermostat, but it was fixed promptly.

Wonderful staff and a truly personalised stay

Either hotel, design, staff, view

The environment was amazing! Everything about it was incredible and I didn’t want to leave

Too expensive

property was incredible, we enjoyed every minute

it’s expensive but that’s Dubai!

very friendly staff , some good restaurants

always crodwed and very busy in the lobby and the parking and taxi area, chaotic sometimes

The attention to details and commitment to providing a unique experience was the highlight of my stay, i would specifically like to mention the beach service staff, both Silva and Muller were exceptional in making sure all our requests were met even before we asked! Thank you to the The Bay staff and looking forward to seeing you all again soon!

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Excellent service, large room and bed, fantastic breakfast, beautiful hotel, close to the beach, large pool area, great food and restaurants, close to airport.

A bit far from the Palm if you want to go out in the evenings. Was not a problem for us as we enjoyed the hotel amenities!

Nice hotel with good decor

Quite busy and leads to messy on my first day of arrival. I got my room at 6pm.

The location

The front desk wasn’t honest !

The entire experience was memorable from start to finish. Each member of the hotel deserves a congratulation for their hospitality. When presented with the option for another MO stay we will not hesitate to book, thank you!

service was amazing and rooms are clean and spacious

nothing, everything was perfect

the exceptional service. The hotel staff went above and beyond to ensure a wonderful stay. From their warm welcome at check-in to Stuff and house keeping stuff attention to detail and friendliness truly stood out. It made my stay here a memorable and delightful experience

Although I’m member of MO Fan, where I’m eligible for free wifi or breakfast, they didn’t offer me both because i made booking not through hotel directly but through booking

Breakfast could be more variable

All is excellent

Just perfect hotel Luxury rooms great service It was a perfect holiday

Breakfast was amazing, unbelievable quality, choice and service

Amazing vibes, felt very welcomed, room is beautiful, breakfast is delicious

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Very spacious bedroom with nice view over the city. Top amenities, top service. With a warm and nice beach right in front. A must. They don't have slings and water park like others in Dubai, so it's quite and polite everywhere you go. Breakfast with everything you can have in mind, green juices, especial diet breads, healthy and no so much dishes. All included on a fixed price. Cannot ask for more....

Nothing

Everything was very good! We recommend !

Magnificent and relaxing. Friendly staff.

I felt the price of food and drink far too expensive. I mentioned to reception on checkout that I had a bottle of Coca Cola from mini bar in room. I wanted to pay but he said it was on the house. I received an email short time later saying an additional invoice, that was left off, was charged to my card which included the bottle of Coca Cola. Im just letting g you know we did try to pay for it at check out.