Kempinski Hotel Mall of the Emirates, Dubai

Overall kempinsky hotel Mets my expectations..

Room key didn’t work for some time

Central location to a number of Dubai related businesses

Lack of hot water in the bathroom especially in the morning hours

Every member of the hotel Team was doing great

Nil

The fastest hotel service i ever seen and the staff very very friendly

The room to far from the elevator

My stay at Kempinski Hotel Mall of the Emirates was exceptional from start to finish. The welcoming atmosphere and outstanding hospitality made me feel valued from the moment I arrived. The staff were professional, friendly, and always ready to assist with a smile. One of the hotel’s greatest advantages is its prime location, directly connected to Mall of the Emirates, providing easy access to shopping, dining, and entertainment. The breakfast was another highlight of the stay, offering a wide variety of fresh and delicious options that catered to different tastes. Overall, the combination of excellent service, perfect location, and outstanding breakfast made my experience truly memorable.

Every thing was amazing

Great hotel with excellent service, comfortable rooms and a fantastic location. Enjoyed my stay and would happily return!

Great hotel with excellent service, comfortable rooms and a fantastic location. Enjoyed my stay and would happily return!

Great location, not just for the mall but general for getting around Dubai. The staff here are all amazing! They really took care of us and ensured our stay was pleasant and memorable.

The service was impeccable and the location and the hotel's direct access to the mall was extremely convenient. The bed was extremely comfortable

The room in the pictures felt a bit bigger but when we came in it was smaller and felt stuffed. I didn't like that the view to ski dubai which was the selling point of this room was not clear..the windows were not clean and we were informed that people in ski dubai can see us in the room so that was disappointing because most of the time we had to pull the curtains close

So comfortable and great location but most of all the AMAZING STAFF- especially Paula. We were so well looked after and the service was above and beyond from everyone. Even the lifeguard at the pool noticed when we were hot and brought iced towels. Over and above!

Nothing!

The staff were extremely helpful and always with a smile

The spa. I felt rushed and the other guests lacked spa etiquette. Talking loud on phones and with each other. Th woman who did my treatment was not forthcoming. (Ami)

The location is excellent with direct access to the Mall of the Emirates. Room was very spacious, very large and comfortable bed and amenities were generous.

The hot water took a very long time to come on when having a shower and lifts were slow even though there was a number of them.

Property is amazing .. it was our 2nd time and we had some expectations from our past experience and they delivered again.. special thanks to Vafa director of quality .... who was checking us up time to time about our stay and went extra mile to help us..

I can’t remember any of those things right now

Everything about this hotel is top notch..
The Location, The services and oh the staffs i.meam all of them from the concieges the guys at the door, the cleaners they make an amazing team.

This time was the closing of the exit from the spa...
As a shopperholic that was a easy access to slip in and out.

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable.the rooms were spacious and spotless, The food was excellent.

Neat and clean

Everything was fine

Great service and brilliant stuff

Nothing

Clean and very efficient staff , the breakfast was excellent

A bit confusing entrance to hotel

The location is great, the bed is amazingly comfortable, the staff are super welcoming and nice. We got a free upgrade which was great ofcourse 😊 its very clean.

The food options and seating of the breakfast is limited, the towels at the pool were abit old.

Staff were very professional and friendly.
Close to the Mall

Arrived at Hotel approximately 3.am and had to pay for the Day before to secure the room.
Under the circumstances I thought the hotel would have waived the payment and glad we chose the Kempinski. Arriving 7 hrs before we could check in.
Breakfast was very loud and crowed . Hygiene was a concern . People handling food and children handling good and putting food back . We only had cereal and juice . Coffee.

Spacious, modern, clean, comfortable, luxurious. The largest and most sophisticated gym I’ve ever seen in a hotel.

There’s nothing not to like about it. It’s a great hotel.

If I absolutely had to pick something, gym closes at 10pm. I wish it ran until midnight.

Breakfast in Lounge overcrowded and very noisy.
Breakfast Buffett looked delicious however we stayed away from it and only had cereal with fruit.
Hygiene was our concern . Hand sanitizing was not encouraged , people and children touching food .

Staff serving Buffett and Sanitizing encouraged.

Location and accessibility

Cleanliness could have been better

Excellent hotel - cannot fault them at all!
I am a small eater, so absolutely loved small tapas / snacks at the executive lounge. The [free!] cocktails were delightful. The staff are very well trained and exceptionally courteous. Will return, as soon as the current conflict is over.

Everything was wonderful.

Wonderful staff and beautiful hotel.

Everything was perfect.