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Kempinski Hotel Mall of the Emirates, Dubai

Sheikh Zayed Rd - Dubai, United Arab Emirates (show on map)

Expert reviews

CNN review:

“Not only is the five-star Kempinski hotel a shopper’s dream (it’s attached to Mall of the Emirates), it looks out onto the most bizarre scene in the desert — Ski Dubai, one of the largest manmade ski slopes on the planet.”

Forbes review:

“The stately Kempinski Hotel Mall of the Emirates, with its regal domes and impressive façades, has the unusual distinction of being a ski resort in the Dubai desert.”

Telegraph review:

“This novel snow-and-sun destination – famous for offering cosy ski chalets in the desert – is also a magnet for shoppers, attached to an indoor ski park and Mall of the Emirates. From Valencian paella to Levantine falafels, the food is another draw, best enjoyed between exotic cocktails at Noir bar.”

Guest rating

This an aggregated customer review rating of Kempinski Hotel Mall of the Emirates, Dubai. We have taken customer review ratings from hotel booking sites, search engines, the official hotel website and other travel platforms. This is the average of all those ratings. We only list places that have a customer review rating of at least 4.0 out of 5.0

4.5 out of 5.0

Ranked 8th in Dubai

230£205$285¥30210C$222A$222HK$2231S$376SFr267¥1809kr2351kr1721kr2220

What guests liked

All you need to know

This luxury hotel offers superb and luxury accommodation options for visitors in the city of Dubai. The hotel is directly linked to the Mall of the Emirates, which participates in the Dubai Shopping Festival, one of the biggest shopping festivals in the world. The hotel is located in an excellent location where it offers guests close proximity to the most beautiful buildings in the city, and even in the world.

The hotel is located in the commercial hub of the city, making it close to several bars, cafes, and restaurants. Kempinski Hotel Mall of the Emirates is just a few minutes’ drive away from the busy Downtown Dubai, while the Dubai Marina is just a 5-minute walk away from the hotel. The famous Palm Jumeirah is also a mere 5-minute walk away from the hotel.

This five-star hotel offers luxury rooms and splendor of beauty and elegance in its building. The hotel features the latest high-tech facilities and amenities which makes the hotel a comfortable place to stay for visitors in the city. Tourists and travelers can make use of several amenities in well-furnished rooms such as free Wi-Fi, a comfy sofa, and a flat-screen TV to make the complete seating area, a minibar, a coffee maker and a private bathroom.

The private bathroom also features thoughtful touches such as bathroom slippers, bathrobes, and bathtubs. The hotel is also popular for being the only hotel that offers a direct view of the skiing slopes of Ski Dubai from its room.

The hotel offers several dining options including authentic Spanish cuisine in its on-site restaurants. Enjoy drinks and shisha poolside at the hotel. Guests can also sample various cocktails at Noir, next door to the hotel.

 

Hotel deals & lowest price guarantee

We partner with Booking.com and Agoda. Both booking websites offer the lowest price guarantee so you can be certain you will always get the best deal for this hotel. If you have seen a better price elsewhere, all you need to do is contact the booking website and they will refund you the difference immediately. You can price match right up until the day before check-in.

Location

Recent guest reviews

5.0
Vered

24 November 2024

Exceptional

Everything was excellent!

Nothing

4.0
Elwaziri

24 November 2024

Acceptable

There was very irritating noise in the first 2 days of my stay as a result of fixing something in the hotel

4.0
Riaz

23 November 2024

Generally always happy to stay at Kempinski but the small problems need attention and repairing.

Convenient with the mall connection

The AC stopped in the middle of the night making it difficult to continue sleeping, The shower handle was leaking.

4.5
Farid

22 November 2024

A family hotel with all needed facilities.

It has direct access to the Emirates Mall of Dubai. The breakfast is fabulous, and the restaurant's menu offers a wide range of tastes. The metro station is near the hotel, and it is 20 minutes away from downtown Dubai.

5.0
Ramzi

21 November 2024

Fabulous, enforces hospitality in the hospitality world!

Everything

Needed more chocolate in my room!

5.0
Fatima

17 November 2024

Exceptional

Convenient and beautiful & the spa was amazing

4.5
Tom

17 November 2024

Lovely stay at the Kempinski, with the most helpful excellent staff and beautiful room.

Excellent stay at our Aspen pool chalet. Came for a 2 night staycation with my wife to celebrate our anniversary, and could't have been happier - all staff is extremely friendly and helpful - the pool chalet came with executive lounge acces which served delicious breakfast and also offered us private check in and check out - the room was fully decorated with beautiful roses and complimentary chocolates for our anniversary, without asking! - room service for lunch was quick and excellent - very nice offering of restaurants. We visited Eugene Eugene for aperatifs and XU for our anniversary dinner and both were amazing

- valet parking is a little busy and slow, (could use some more staff) but doesn't spoil any of the positives. - mini bar prices are fairly insane but hey it's the Kempinski so as you would expect

5.0
Mohammed

17 November 2024

Exceptional

Everything 👍🏻

Nothing

5.0
Abdussalam

14 November 2024

Exceptional

All.

None.

4.5
Rajendra

14 November 2024

Excellent and very helpful staff

The pressure of water in the bathroom is very low and annoying. The shower is not upto the standard, i mean water pressure.

5.0
Mary

14 November 2024

Exceptional

Excellent service, and lovely room

5.0
Cihad

13 November 2024

Exceptional

The staff is perfect and very welcoming. They are all solution oriented and makes you feel stay like home.

5.0
Salman

13 November 2024

Excellent service and great location.

Location is the most important aspect. All transport options are easily available. Great place to stay with family.

4.0
Hasan

11 November 2024

Very good

Location

5.0
Ahmed

10 November 2024

Luxuriously relaxing

Location is great. Aspen chalets are contemporary, and spacious with modern looks. Spanish Resturant is a must visit.

5.0
Hossam

10 November 2024

very good

location, facilities and clean

staff, food

5.0
Carol

10 November 2024

Awesome experience. We didn’t want to leave.

The view, the friendly and efficient staff, quick access to the mall, the coffee machine and the luxurious comfortable bed.

5.0
Martina

9 November 2024

Excellent

Everything Staff basma and pool staff and cleaning staff

Nothing

4.5
Martina

9 November 2024

Basma star member of you staff 10 out of 10

It’s just the staff they are incredible. The attention to details and the friendliness I haven’t found in many hotels in last few years. The lifeguards at the pool couldn’t do enough for us - always a smile. We had a tiny issue with our room cleaning and how it was handle was 5 star. I would highly highly recommend this hotel and we will be back

Nothing

4.5
Amey

9 November 2024

Fabulous

The location was fantastic.

Although our family had a non smoking room there was strong smell of smoke which made our stay less than ideal.

5.0
Ahmed

8 November 2024

Fabulous

Perfect

Nothing

5.0
Rajanu

7 November 2024

Exceptional

I liked the hospitality of the staff and especially the Manager and Chef who arranged to pack hot breakfast for us. We had an early flight and this really helped since we are travelling with kids. We didnt have to rely on overpriced and bland airport food. I would like to extend my thanks to the Management and Restaurant for arranging this.

5.0
Panayiotis

7 November 2024

Other then the building works everything and mimi bar issue all very good was perfect

The hotel is excellent. Beautifully furnished. Lovely rooms. Great location

We were not given any notice that there were major and very loud building works from 12 noon - 5pm daily. After complaining our room was changed to a quieter room but you could still hear the works. They did not prepare the new room. Did not stock the mini bar at all and were there for 6 nights.

5.0
Adam

7 November 2024

Relaxing, feeling very spoiled

Central for everything we needed, we also paid extra for the upgrade. Staff, restaurants and facilities were fabulous

Zero

5.0
Eleni

7 November 2024

Exceptional

Everything

Nothing

Hotel facilities

Food & Drink

  • - Restaurant
  • - Bar
  • - Snack bar
  • - Special diet menus (on request)
  • - Kid meals (additional charge)
  • - Wine/champagne (additional charge)
  • - Fruits
  • - Coffee house on site

General

  • - Room service
  • - Non-smoking rooms
  • - Facilities for disabled guests
  • - Barber/beauty shop
  • - Family rooms
  • - Lift
  • - Safety deposit box
  • - Soundproof rooms
  • - Car hire
  • - Allergy-free room
  • - Air conditioning
  • - Designated smoking area
  • - Minimarket on site

Business facilities

  • - Meeting/banquet facilities (additional charge)
  • - Fax/photocopying (additional charge)

Reception services

  • - 24-hour front desk
  • - Currency exchange
  • - Tour desk
  • - Luggage storage
  • - ATM/cash machine on site
  • - Concierge service
  • - Private check-in/check-out
  • - Invoice provided

Activities

  • - Fitness centre
  • - Golf course (within 3 km) (additional charge)
  • - Skiing
  • - Spa and wellness centre (additional charge)
  • - Massage (additional charge)
  • - Spa facilities
  • - Steam room
  • - Spa lounge/relaxation area
  • - Foot bath
  • - Spa/wellness packages
  • - Fitness
  • - Personal trainer
  • - Fitness/spa locker rooms
  • - Movie nights (additional charge)
  • - Themed dinner nights (additional charge)
  • - Happy hour (additional charge)
  • - Tour or class about local culture (additional charge)
  • - Live music/performance
  • - Live sport events (broadcast)

Outdoors

  • - Terrace
  • - Outdoor pool
  • - Sun terrace
  • - Outdoor pool (all year)
  • - Outdoor furniture

Entertainment and family services

  • - Babysitting/child services (additional charge)

Cleaning services

  • - Laundry (additional charge)
  • - Dry cleaning (additional charge)
  • - Ironing service (additional charge)
  • - Trouser press (additional charge)
  • - Daily housekeeping

Ski

  • - Ski storage
  • - Ski school (additional charge)
  • - Ski equipment hire on site
  • - Ski pass vendor
  • - Ski-to-door access

Parking

  • - Parking garage
  • - Accessible parking

Pool and wellness

  • - Pool bar
  • - Sun loungers or beach chairs
  • - Kids' pool
  • - Swimming pool
  • - Swimming Pool

Miscellaneous

  • - 24-hour security
  • - Key card access
  • - Security alarm
  • - Smoke alarms
  • - CCTV in common areas
  • - CCTV outside property
  • - Fire extinguishers
  • - Breakfast takeaway containers
  • - Delivered food is securely covered
  • - Access to health care professionals
  • - Face masks for guests available
Check availability 230£205$285¥30210C$222A$222HK$2231S$376SFr267¥1809kr2351kr1721kr2220