Kempinski Hotel Mall of the Emirates, Dubai

Service was excellent! Front desk was always helpful and ready to serve any need! They upgraded my room for free and gave me one hour extra as late check out . We had a wonderful anniversary trip. Next time in Dubai I will be back to this hotel for sure ! Thank you for everything !

I liked everything

Very spacious and comfortable rooms. Excellent house keeping. Excellent location.

Can be very noisy. Rroms aren't properly insulated, so if a hyperactive kid is next to your room, say good bye to sleep. Also rooms with a view over the highway gets excessive noise. I got some tiny house flies in my room most of the times. No idea why, since the room was very clean. The value for price keeps getting lower and lower each year.

The staff is the mirror of the hotel. Excellent manners , excellent professionals , they take pride in the services they offer, from checkin/out ; at restaurants .

Superior room was noisy.

location is great. Breakfast had a wide choice

Great size

Only one bathroom And the mattress not comfortable

Rooms was great, lots of space and had everything we needed.

Location.All of activities includes.

Staff Standard Calmness

How far are located some rooms

The stuff was respectful, helpful, and welcoming. The rooms are quite big and comfortable, and the housekeeping services were very good. Further, the gym is well equipped and very good for a workout. Also, I liked that they had a Nesspreso machine inside the rooms.

The water temperature in the shower box fluctuates a lot between hot and cold, although I changed my room. The room furniture is a bit old, and the breakfast buffet needs some more verity.

Location and value for money

You can’t really see clearly which floor the elevator stops. Its a bit inconvenient.

Our stay was amazing. Everything was perfect—staff were friendly, helpful, and professional at every turn. The rooms looked exactly like the photos! I took Executive Grand Deluxe with Lounge access. The Executive Lounge access perfect spot for both relaxing and business meetings (I have had a lot). Special thanks to Mark and Salkyn from the lounge team, who truly made out visit exceptional. We’ll definitely be coming back!

I liked everything.

I didn't like that they gave us a room on the side of the road where renovations were going on all night. It was very noisy.

It’s in a central location, close to Mall of Emirates and to the metro station.

The lady in red team especially Miss Begum, has been incredibly helpful and made our stay dreamy as always.

Location Clean Comfortable

Cost money Order Food services No fresh juices

Ambiance

Nothing

Location

Location, location, location, makes Kempinski MOE 11 out of 10 stars ⭐️ for me. What did/do I like…too many reasons I can’t even begin, but will try. The attention to detail starting with reception and their professionalism, even though I booked through booking v/s directly (a special welcome back gift was sent to my room) which was so very welcoming to receive and it had been 3 years since my last visit. The recent renovations are absolutely Amazing (especially the New Gym that is like none other that I have ever seen) and the renovated Pool is beautifully done. Always so happy to see some of the same friendly faces working there after almost a decade. This by far is one of the best hotel chains I have ever stayed at worldwide. I have stayed at many….however the professionalism and exceptional management goes far and above at this location being so close to Jumeirah Beach, Marina area and the view of the Burj especially at sunset and at night. This location will always have my heart.

Location

Expensive

Everything went to my expectations

Ambience and Room sizes and display

Amazing hotel! The service and the staff was great! Excellent location!

Location, staff, choice of food & restaurants. Pool area.

Good location with straight access to Mall of the Emirates, service is faultless, polite, and professional, this is really what makes you want to go back for more... it may not be the most high-end luxurious hotel in Dubai, but it still delivers the magic, thanks to their attentive staff... a perfect option for a week of Dubai discovery...

No apology/compensation offered for making us stand hours in the lobby in our pj's during a false fire alarm alert...

Great location. Amazing breakfast. Comfortable bed - like sleeping on a cloud.

Not applicable

Everything was perfect, verity and quality of items in breakfast was good.

Really nice

Very comfortable bed and very good breakfast . The hotel have direct access to Emirates mall .

The hotel needs some renovations and have a serious issue with hot and cold water in the bathroom also there is no children pool .

cleanliness and size of room

traffic in the area

Grey Wellness Centre is extremely good

Nice and comfortable room. Staff was friendly and helpful The breakfast was very delicious and diverse — truly one of the best breakfasts I’ve ever had. Mall access

I've been there again and it's only getting better. I highly recommend the executive package.

Great hotel, Fatimah and the staff are exceptional. They didn’t refuse my request for a specific room i wanted. Thank you

Nothing. I liked everything in the hotel from rooms to breakfast.

Clean and nice staff

None

The staff were fantastic we had a very minor problem in the room, and the hotel manager made time to meet us and it was solved very quickly we was very impressed

Nothing not to like

Very helpful staff who go above and beyond

Some of the appliances are dated

Staff, cleanliness, and direct access to the Mall. Spanish restaurant, gym and pool area. Everything was perfect. Early check in was so great for us since we arrived at hotel very early. Thank you very much.

Nothing.

Comfortable room, staff were attentive and room service was timely.

It was very clean and attached to the Dubai mall made it a win win.

The breakfast had less variety to choose from.

Location

Excelant and polite staff

There is a wetness smell in the room

The staff was remarkable

Location and the staff

Nothing

Room is specious

The breakfast is delicious and wonderful but it is the same every day copy and paste. They should make some change from day to day to make enjoyable.

Everything is ok

Nothing

Location, rooms, and facilities — everything was perfect! The hotel is in an excellent location, close to everything I needed. The rooms were spotless, comfortable, and well-designed. The facilities were fantastic and exceeded my expectations. Overall, a perfect stay — highly recommended!

The hotel was very clean. The staff was exceptional including room service. The swimming pool was great. The location connected to the Mall of Emirates was fantastic. The check in and check out process was simple. Overall, we had a lovely stay.

The pricing is still high and hope this can be more affordable. Can't think of anything else. Fantastic stay for the entire family.

A great experience this was my second stay. The Housekeeping staff I didnt get to meet them in person but they were absolutely just amazing people they just did wonderful job everyday were very very detailed in ensuring that our stay was comfortable and great. So they deserve all the praise. Once again thank you to Muhammad at the receiption remembered me from our last stay and went on to give us a room with great view. We had a small incident with the security but the Supervisor of the Hotel - Mr. Hazem was absolutely great at addressing our concern and went extra mile to ensure we were satisified with our stay. Thanks for the late check-out and airport Taxi from the hotel. Mr Ali the security staff also did take our concern seriously and sympathized with us and did take our feedback seriously. Over the whole staff is very very polite and helpful hands-on at the breakfast and room service. The location is just amazing inside the MOE. You feel the privilage and the handfree shopping experience is just the best thing you can get. You can drop all your shopping at the Hands free kisok throughout the MOE and they get it send directly to your room no limits and completely free.

room requires upgrade !!

The room were very spacious and facilities were excellent. Location was excellent attached to mall. BESTEST thing was that they let us have early check-in free of cost and hassle free. Normally hotels don’t allow. All instructions were followed. All the staff was super friendly and helpful. Extremely pleased

Love it

Love it