Kempinski Hotel Mall of the Emirates, Dubai

The breakfast could be better

Wonderful meet and greet by front desk. Many thanks to Amira for her kind assistance and friendly attitude towards meeting my requirements for all meetings I planned . Success starts by the first step in the hotel

Location Atmosphere Food

Fabulous hotel, great location Staff so attentive

Nothing not to like

Staff was very good polite and courteous

Breakfast….. needs to be improved

Amazing fresh and clean property with nice amenities and brand new swimming pools which were only 10 days old after complete renovation. Room was upgraded and this waa most appreciated as well. Proximity to Mall only steps away, great hotel.

Everything in the hotel is beautiful, classy style, and amazing reception and farewell

There is nothing to criticize

Exceptional Experience

Staff , location and cleanliness.

The variety of the breakfast

A truly luxurious stay with very good quality facilities. Spacious room with a nice size bathroom. Much better than many other 5* brands. Nice comfy bed. Excellent Location with direct access to mall and metro station

Breakfast spread could be better by including more local dishes. Breakfast venue could be better not in the hallway to the mall. There’s no privacy for customers.

Excellent and connected to Mall of the Emirates and excellent service.

Staff very Kind, friendly, charm and helpful

Everything was good. Nothing bad

The staff were amazing and very helpful

Excellent service the chalet are amazing and the executive lounge have a great variety of selection

everything is ok we had no complaints

Location, view, comfort.

Limited breakfast options

Location

Expensive

Location and staff service

Breakfast down graded than before Room materials like tooth brush is not provided sufficiently only one piece You have to call for water

My second home ❤️

Courtliness of staff Tariq was able to help over and above to facilitate us Location is great My go to place for visiting with kids -

The food court near the hotel entrance was going through renovations - Not directly in control of hotel but that was something that was different from past stay -

Everything and staffs were very kind

Nothing

Everything

Nothing

All amenities are available from reception to room.

The old breakfast buffet restaurant is bigger and more spacious than the current one.

From the moment we arrived the staff were very welcoming and friendly. The hotel is beautiful and our room was immaculate and spotless thanks to Munna and the housekeeping team. The staff were all exceptional and very professional at all times, from the front desk, to the breakfast waiters, to the door men. We loved our stay here and would definately come back in the future. Thanks for an amazing stay at your hotel, everything was perfect.

We loved everything!

The pool was not working

The stuff .. location .. resturants

Construction near hotel entry was annoying also the swimming pool was under construction

Everything other than the small issues mentioned below.

There are some infrastructure works around the hotel that did make the admission a bit difficult. Some employees do not speak very good English (although very kind and eager to help). The sofa bed was not very comfortable

We arrived at the hotel around 5.30am in the morning after a long 15 hour flight from Sydney, Australia. When we arrived our room was occupied and there were no others like it available for an early check in. I have two little kids 3 1/2 and 1 years old who were both tired ready for a nap and the prospect of waiting until 3pm when our room was ready was daunting. The lovely staff went over and above to find and upgrade us to another room so we didn't have to wait. Although the pool area at the hotel was being renovated, they organised a private transfer to take us to their sister hotel to use the pool and pick us up when we were ready to come home. Breakfast in the morning was fresh and delicious and everyone was helpful, friendly and accomodating. Wish we could have stayed longer to check out the mall and ski fields but it was a quick stop over on the way to Europe.

Location

Overall everything is great. The staff is helpful. The food is delicious. The service is fast. The location is convenient. They accommodated me and offered to leave the hotel not at 12, but at 13:30 due to the late flight, which was very valuable.

Breakfast is in the lobby area. It's not inconvenient, but rather strange. There was a strong moldy smell in the room when the air conditioner was turned on.

Staff courtesy

Their regular breakfast place was under renovation so the Aspen restaurant wasnt a good alternative

All

Nothing

Great Service, Perfect Location and Luxurious stay. Room Services, Guest Services and House Keeping staff all are amazing very humble and helpful. They make your stay very comfortable and MOE is right there which is the best mall with all brands and great restaurants. The best service you can get as guest is the Handfree service that allows you to shop and give all your shopping to the handsfree team who gets it delivered to your room within mins courtesy of the Hotel Staff. Great Service by Muhammad at reception, Carlos was amazing at Salero restaurant.

All was ok.

A bit pricey.

Everything as great

Nothing

Everything was really great, I do like this hotel.

The only thing I can mention is that the pool was unavailable, the hotel staff did everything to provide hotel guests with the access to another pool in another Kempinsky, unfortunately we didn't use that, but still, guys did what they could

Delicious breakfast.

None

The location , the cleanliness, the staff , everything

The breakfast so expensive

Location, quality of service and friendliness of staff.

There is always room for improvement but they all try their best to solve the guest’s problems immediately.

Excellent location. Special thanks to Mark and Eve for their hospitality during breakfast.

The suite allocate initially had the worst view possible. We raised this concern and were re-allocated a better view suite.

very helpful, attentive and kind staff, quality food

breakfast variety could be better, pool was under refurbishment

I loved our room. It was big and had all that we needed.

The pool was closed and the gym was disappointing.

The hotel is very well located, adjacent to the Mall of the Emirates, which is an added value. The staff is excellent and catering to every need of its costumers. Was well pleased with the responsiveness on any request.

The view on the Mall side from the room was not good for the price of the room. Would prefer a better view towards the city and Burj Al Arab for the price paid. Otherwise no negatives.

Great location and super nice staff, especially Tatiana at the restaurant and Jad at reception..super nice and professionals..

Nothing

The hotel staff were very friendly and professional. The manager, Mr Hazem was exceptionally courteous and attentive. Overall, our experience at the Kempinski Hotel has exceeded our expectations.

The rooms the bathroom the shower the room service food all amazing. The bed was so soft and they have me pillows that were non feather.

Did not like the gym. Way too small. It was a ti y little room with no space.

The service and support from all the personnel was overwhelming! From the moment we arrived, the staff was warm, welcoming, and attentive to our needs. Check-in was quick and hassle-free. The room was spacious, spotless, and beautifully decorated with luxury amenities. The bed was incredibly comfortable, ensuring a restful night's sleep. The hotel’s facilities were top-notch. The breakfast at executive lounge offered a delicious variety of dishes, with attentive service and a cozy & relaxing ambiance. Location-wise, the hotel was perfect—close to major attractions, Mall of the Emirates shopping center, and public transportation, making it easy to explore the city. Overall, our stay at Kempinski Mall of the Emirates exceeded our expectations. We would highly recommend it to anyone seeking comfort, convenience, and excellent service. We look forward to returning! Special thanks to the Duty Manager Mr. Muhammet Tarik Celik, who was the hotel's face of hospitality & warmth to us!! Christina Stamatina Kostami

Everything

Nothing

The staff and management

Clean and comfortable

Location connected to emirates mall , furniture clean and suitable , staff are welcomed, breakfast at Aspen was nice

The swimming pool was under renovation and we had permission to use Sheraton or Jumaira palm hotel, usb charger outlet was only one available

Staff were very atentive. Breakfast was amazing.

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