Kempinski Hotel Mall of the Emirates, Dubai

From the moment we arrived the staff were very welcoming and friendly. The hotel is beautiful and our room was immaculate and spotless thanks to Munna and the housekeeping team. The staff were all exceptional and very professional at all times, from the front desk, to the breakfast waiters, to the door men. We loved our stay here and would definately come back in the future. Thanks for an amazing stay at your hotel, everything was perfect.

We loved everything!

The pool was not working

The stuff .. location .. resturants

Construction near hotel entry was annoying also the swimming pool was under construction

Everything other than the small issues mentioned below.

There are some infrastructure works around the hotel that did make the admission a bit difficult. Some employees do not speak very good English (although very kind and eager to help). The sofa bed was not very comfortable

We arrived at the hotel around 5.30am in the morning after a long 15 hour flight from Sydney, Australia. When we arrived our room was occupied and there were no others like it available for an early check in. I have two little kids 3 1/2 and 1 years old who were both tired ready for a nap and the prospect of waiting until 3pm when our room was ready was daunting. The lovely staff went over and above to find and upgrade us to another room so we didn't have to wait. Although the pool area at the hotel was being renovated, they organised a private transfer to take us to their sister hotel to use the pool and pick us up when we were ready to come home. Breakfast in the morning was fresh and delicious and everyone was helpful, friendly and accomodating. Wish we could have stayed longer to check out the mall and ski fields but it was a quick stop over on the way to Europe.

Location

Overall everything is great. The staff is helpful. The food is delicious. The service is fast. The location is convenient. They accommodated me and offered to leave the hotel not at 12, but at 13:30 due to the late flight, which was very valuable.

Breakfast is in the lobby area. It's not inconvenient, but rather strange. There was a strong moldy smell in the room when the air conditioner was turned on.

Staff courtesy

Their regular breakfast place was under renovation so the Aspen restaurant wasnt a good alternative

All

Nothing

Great Service, Perfect Location and Luxurious stay. Room Services, Guest Services and House Keeping staff all are amazing very humble and helpful. They make your stay very comfortable and MOE is right there which is the best mall with all brands and great restaurants. The best service you can get as guest is the Handfree service that allows you to shop and give all your shopping to the handsfree team who gets it delivered to your room within mins courtesy of the Hotel Staff. Great Service by Muhammad at reception, Carlos was amazing at Salero restaurant.

All was ok.

A bit pricey.

Everything as great

Nothing

Everything was really great, I do like this hotel.

The only thing I can mention is that the pool was unavailable, the hotel staff did everything to provide hotel guests with the access to another pool in another Kempinsky, unfortunately we didn't use that, but still, guys did what they could

Delicious breakfast.

None

The location , the cleanliness, the staff , everything

The breakfast so expensive

Location, quality of service and friendliness of staff.

There is always room for improvement but they all try their best to solve the guest’s problems immediately.

Excellent location. Special thanks to Mark and Eve for their hospitality during breakfast.

The suite allocate initially had the worst view possible. We raised this concern and were re-allocated a better view suite.

very helpful, attentive and kind staff, quality food

breakfast variety could be better, pool was under refurbishment

I loved our room. It was big and had all that we needed.

The pool was closed and the gym was disappointing.

The hotel is very well located, adjacent to the Mall of the Emirates, which is an added value. The staff is excellent and catering to every need of its costumers. Was well pleased with the responsiveness on any request.

The view on the Mall side from the room was not good for the price of the room. Would prefer a better view towards the city and Burj Al Arab for the price paid. Otherwise no negatives.

Great location and super nice staff, especially Tatiana at the restaurant and Jad at reception..super nice and professionals..

Nothing

The hotel staff were very friendly and professional. The manager, Mr Hazem was exceptionally courteous and attentive. Overall, our experience at the Kempinski Hotel has exceeded our expectations.

The rooms the bathroom the shower the room service food all amazing. The bed was so soft and they have me pillows that were non feather.

Did not like the gym. Way too small. It was a ti y little room with no space.

The service and support from all the personnel was overwhelming! From the moment we arrived, the staff was warm, welcoming, and attentive to our needs. Check-in was quick and hassle-free. The room was spacious, spotless, and beautifully decorated with luxury amenities. The bed was incredibly comfortable, ensuring a restful night's sleep. The hotel’s facilities were top-notch. The breakfast at executive lounge offered a delicious variety of dishes, with attentive service and a cozy & relaxing ambiance. Location-wise, the hotel was perfect—close to major attractions, Mall of the Emirates shopping center, and public transportation, making it easy to explore the city. Overall, our stay at Kempinski Mall of the Emirates exceeded our expectations. We would highly recommend it to anyone seeking comfort, convenience, and excellent service. We look forward to returning! Special thanks to the Duty Manager Mr. Muhammet Tarik Celik, who was the hotel's face of hospitality & warmth to us!! Christina Stamatina Kostami

Everything

Nothing

The staff and management

Clean and comfortable

Location connected to emirates mall , furniture clean and suitable , staff are welcomed, breakfast at Aspen was nice

The swimming pool was under renovation and we had permission to use Sheraton or Jumaira palm hotel, usb charger outlet was only one available

Staff were very atentive. Breakfast was amazing.

N/A

Everything fantastic

Nothing

The room and facilities

Nothing

In the mall , the man holds coffee (( Mr waleed )) is a great man thank you for the coffee, and when you go to the restaurant for breakfast ask for mr (( ahmed mohsen)) he will get your order right never let you set on tea table ( short) for breakfast . He will keep checking on you he understands what you need.

The way in from the highway and the way out takes 10 minutes to get to the highway , they fours the woman staff to wear short skirt with open cut in the restaurant at lower tables they had to pend their knees to serve and most her legs showed this isn't right it discomfort for me to be served like this, women should be respectful and never force any clothes like that. And room service is very very expensive. I can get anything from the mall two people cost 350 for a sandwich and burger why ?

Breakfast was superb. The location is ideal for those who are looking to spend time shopping at the Mall of the Emirates.

The hotel is decent overall and still in good shape, but the furniture and the room layout feel a bit outdated. Also, I didn't have the best view from my room.

The room size and the staff was very friendly

Nothing to mentioned

There is no kids club

The hotel was very nice with exceptional staff. They even offer guests a ride to another Kimpinske because the pool during my stay was not working rather than just saw “pool is not working”, which is exceptional.

The main room AC was not cooling and was only fixed/ reprogrammed after 2 calls. Nonetheless, they were friendly in the process.

We felt like home. Excellent team. High class in everything.

N/A

كل شي

The swimming pool was down and I did not get notified

Excellent location, very nice and polite staff, perfect service, and impeccable cleanliness. The room was spacious, and the beds were perfect, wide and with significant height, the best one I've ever used. Breakfast was flawless. The possibility to just walk into the mall was something incomparable. We will come back.

The pool was under reconstruction and we were unaware of it during the booking process or any time before arrival. The hotel provides a free-of-charge replacement service, in another hotel, even better one, but a small hassle was the fact that you can not just walk in a bathrobe from your room to the pool.

Serenity

Nothing

Almost everything

Breakfast could have been much better and wider Carey

Just amazing

The breakfast was really good, and it had a really good assortment of foods. The best part was Mohammed and his team, who were really kind and always willing to help me and my team of colleagues feel at home. The restaurants were amazing: I had the chance to go to Xu, Salero and Eugene and in all food was superb! Many extra points at Salero to Maria and her team to always make us feel at home! Their efforts ranged from remembering the choices we preferred, to finding an extra seat even though the place was full during flamenco nights. The attention to details in this hotel and restauratns is definitely a 5 star!!

I never found out how to turn off the bathroom lights under the sink, lol! And I forgot to ask... so maybe a sign or pointer could help to other buys people find that. (It's kind of my falult)

One of THE most conveniently located hotels in all of Dubai. You are right at the centre with both easy access to downtown on one side and the palm/JLT/JBR on the other. Direct access to mall of the emirates means you will barely have to commute as MOE is equipped with every amenity from shopping to entertainment to cinema. The hotel has ample facilities to keep you busy during your stay including one of the finest spas.

Hard to criticise this property however maybe an addition of some form of recreation could further elevate the experience.

Roon size

Some of your policies; No pool. we should have been advised when we made the booking

Excelent

Nothing

Position. Excellent service and accommodation

The property is clean and near amenities

The breakfast had limited choice of food

The grand room is very spacious and luxurious, the staff is exceptional and very helpful, and the location is good as it’s inside one of the major malls in Dubai

The spa is not free of charge, which is strange for such a luxury 5 star hotel !

The most amazing and caring staff