Kempinski Hotel Mall of the Emirates, Dubai

Although the beds were comfortable but it was a little bit elevated .

Excellent location + wonderful staff + great service

The family suite was very spacious. Helpful and very kind and approachable staff. Hotel is of a Convenient location as it is connected to Emirates mall.

Please provide a changing table in future to facilitate changing for babies. The baby changing was not available. Also for hygienic purposes having liquid soap in toilet or upon request would be great. Housekeeping confirmed no liquid soap was available.

Location Room was very comfortable Staff was very friendly and accommodating

Breakfast was good but setting strange with lobby and then conference room But food great

Helpful staff, Location, comfy beds, clean room, good service

Breakfast in the small cafe located in the lobby!

Service Standards are superb , excellent French & Italian Restaurant

Convenience to mall Size of rooms All requests were always met and all staff at Kempinsky excellent

Very nice stay and we enjoy the stay

NA

Perfect stay. I liked everything

Nothing

Great

Great

Location and hospitality

Price

The service and amenities in the hotel are just great.

They seem to have an issue with the system. Our room got under a different name, and with this name, it was the only way to access the room wifi.

What can I say… one of my favourite hotels

Very good

NA

The whole experience was exceptional, the room size is perfect, the toilets are clean and second to none, they respond through booking.com. they ask questions to fit yout needs, 10/10 in general.

Very clean

Amazing stay, staff, breakfast, and we love the lounge at kempinski, and the nearest to the mall its very comfortable especially with kids, we will be back sure

Nothing

I asked for a room and a higher flow with a good view, which the hotel had confirmed that yes, we will give you a room with a good view. However, we did not have a good view. In fact, we had a view of some terrace with people working there. Next time, I am hoping to get a good view possibility of the Burj Al Arab or some nice city view. Otherwise, very, very happy with the hotel.

The hotel service was impeccable could not fault especially mohammad that cleaned our room he did special touches for us folded our clothes our stay was amazing the pool area was super clean with top service from the life guard cold face towels water and drinks and din screen

Location, spacious rooms, comfy beds and staff hospitality. Highly recommended and definitely we will be back. 👍

Everything was excellent.

Location which allows us to access mall of emirates easily. The bed was comfortable and billows too.friendly staff and easy and fast check in & check out.

Nothing

Beautiful hotel location connected to the mall. Family friendly, great facilities, staff are attentive and welcoming with five star service. My children enjoyed so much on very clean spacious suite room, wide range of food on buffet breakfast and lounge area for snacks and drinks. Swimming pool is very nice with complementary water to ease hot weather. Everything exceeded on our expectation during our stay, highly recommended specially for family with young children.

If possible to expand the breakfast collection

Well maintained and good location

Nothing you dislike

Excellent property to stay

All.. best hotel

Nothing

The corner suite was fantastic – spacious and comfortable. The service was outstanding, with every team member greeting us with a smile and ensuring everything was prompt. We especially loved the club access, which offered a wonderful selection of afternoon and evening snacks. The team there made the experience even more special, with a special thanks to Mark from the club lounge for his excellent hospitality.

Pool area a bit small

Very friendly staff Access to the lounge is great Breakfast is very good

They advertise that the pool is after a major renovation Yes, it is, but how is it to leave the old foundations on a sun lounger. Repairs are still being carried out around the pool and it smells unpleasant and is very noisy from the renovation.

I was not issued the Invoice and Reciept for the stay although it was promised to be sent over email. Still waiting to receive it. My email ID is rajendra@amitasha.com

Location and clean environment

Comfortable bedrooms and convenient location

Clean, supportive staff, excellent customer care

None

Overall we enjoyed our stay the place is very nice and the fact that the hotel is connected to MOE this is a bonus .. All staff were helpful and friendly Especially Hazem( Night shift Manager ) and Majdi AlAbbadi ( Morning Shift Manager) and the butler supervisor they all tried their best to make our stay unforgettable. The maintenance in the mall was little bit noisy but the team was responsive and resolved this matter very quickly.

NA

The AC direction was facing the bed and was not good at all.

The AC outflow direction facing the bed is bad.

High quality rooms and property. Excellent service

Very good location, spacious lobby, comfortable & spacious room, average breakfast in terms of selections, friendly housekeeping staff as well as staff at the restaurant where breakfast is served.

During my 5 days stay, I interacted with 3 staff at the reception. All of them were friendly on the outside, by not honest when it comes to keeping promises. The purpose of my travel to Dubai was to celebrate our anniversary. Before arrival, we were promised in an email of an anniversary cake. When we checked in, the staff at counter promised the cake will delivered later in the day. Nothing happened. The next day, I spoke with another reception staff, he promised but failed to delivered. Same thing happened on the third day with a third staff. I see that as a total dishonesty from their part.

Location

Need renovation

I loved the service. It was impeccable

Have a shopping mal

Too much inexperience Indian staff in the coffee shop

-*Convenient location within the mall. * Very polite, well-trained staff * Extremely nice rooms & bathrooms * Overall, great value for money

Stuck to the mall

Breakfast location

The location and how the staff were friendly

The rooms were little small

The guest service was outstanding—warm, attentive, and genuinely dedicated to ensuring every detail of our stay was perfect. The reception team welcomed us with professionalism and a friendly smile, making us feel instantly at home. Our room was exceptionally spacious and impeccably maintained, with a full range of high-quality amenities that catered to our every need

The view from my room was not particularly appealing, which was a slight disappointment.

I had an absolutely wonderful stay at Kempinski Hotel Mall of the Emirates! From the moment I arrived, Fathima, the relationship manager, and Sournish went above and beyond to assist me with everything, making me feel truly welcomed and valued. A special shoutout to the incredible housekeeping team, namely - Mun Na and Thida, who kept my room impeccably clean and hygienic. They were always attentive to details and made sure to check if I needed anything. The entire experience was exceptional — from the delicious breakfast to the impeccable service and accommodation. I highly recommend Kempinski Hotel Mall of the Emirates to anyone looking for a luxurious and memorable stay. I will definitely be revisiting again!

I had an absolutely wonderful stay at Kempinski Hotel Mall of the Emirates, where the service and hospitality truly exceeded my expectations. A special shoutout to the incredible housekeeping team, Mun Na and Thida, who kept my room impeccably clean and hygienic. They were always attentive to details and made sure to check if I needed anything. The entire experience was exceptional — from the delicious breakfast to the impeccable service and accommodation. I highly recommend Kempinski Hotel Mall of the Emirates to anyone looking for a luxurious and memorable stay. I will definitely be revisiting again!

Hotel is connected to Mall of the Emirates, next to Cheesecake Factory and Ski Dubai. Room was spacious, the bed and pillows were very comfortable. We were granted a late checkout which was greatly appreciated.

Service was inconsistent which is a shame as some staff were terrific whereas others were disappointing. Breakfast was chaotic and eggs took 35+ mins to be prepared one day. Coffee requests had to be placed multiple times. We had two free tickets to Ski Dubai, which we were not offered upon checking in, and I didn’t realize this error until towards the end of our stay. It was a bit annoying as I had to approach the staff to proactively request for them, changing my itinerary so that I could make use of the tickets.

Superb in all aspects 💜

We had a wonderful experience at the hotel... Sakib was very kind, respectful, and attentive. He made sure we were comfortable and well taken care of throughout our stay. His warm service truly made our visit special. We really appreciate his hospitality and highly recommend the hotel to others. We'll definitely come back.

Breakfast was amazing. The staff are so nice and ever ready to help.

We stayed as a family in the Executive Grand Deluxe Room with Lounge Access. The lounge service was excellent — all the staff on the floor were incredibly polite and helpful. The food and beverages offered were of high quality and very delicious. Overall, a great experience!