Kempinski Hotel Mall of the Emirates, Dubai

Incredible all round from the service to the rooms to facilities!! Our breakfast was amazing thanks to Zia who welcomed us every morning and made sure we left completely happy and full !!

First is definitely the super convenient direct access to the mall of Emirates. Then the fantastic well equipped gym. Very fancy. Staff were quite helpful and ofcourse the room was brilliant and luxurious. We took the large 61m2 one, for 4 of us and it was great.

My favorite thing about the entire stay was a very helpful concierge named Soumish who really helped make our stay memorable and easy.

I did not appreciate the influencers or marketing people filming by the pool while I was trying to relax with my children

Spacious, clean and convenient

There wasn’t anything

Nice one

In the mall

Staff n location

Everything was perfect

All perfect

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Friendly and professional staff, very clean, excellent access to Mall of the Emirates.

Pricey.

All was very good quality and the staff was excellent

Nothing

The friendly staff

Price could be better

The hotel was in a perfect location , met friendly stuff not all though but had a quality time. The rooms were always well done . The room service team from the manager always responsive.

Nothing in particular

The room was cozy.

Location was great, direct access to the mall. Very convenient. 3 different breakfast areas (including the lounge area). Staff very nice and helpful. Rooms spacious, many closets, clean rooms, comfy beds. Pool lounge chairs very compfy..

Lounge area for breakfast. Too crowded and limited choice.

Location

Luggage services

Great

A little noisy in some rooms as surrounded by highways

Everything was amazing. Location, size of rooms, facilities

Our room was non smoking but smelt of smoke

Room was enormous, staff was very friendly and quick to reply to requests (such as extra bed, turning down service, extra tea), bathroom was very spacious and well lit, mattress and duvet were super comfortable. The convenince of the hotel being located on top of the MoE is unbeatable.

Hotel was lovely Great choice of restaurants

The price was extremely expensive and wanted extra for breakfast

Location, Staff

Nothing

Very comfortable stay, the staff are very Friendly, and the hotel is very clean.

Nothing

Staff were very polite and accommodating. The hotel room is spacious and hs enough room for our small family of 4 (2 adults and 2 children)

Na

Good amenities

Road works at front

Location and friendly staff

Location and the people

Hospitality, location and cleanliness

None

Location, restaurants, sanitation

Luggage service was not good, they've lost my Luggage for a while, and when about to check out no one came to help with the Luggage

I truly enjoyed my stay at the hotel. The atmosphere was welcoming, the room was clean and comfortable, and the staff were friendly and helpful throughout my visit. Everything was well organized and made my stay smooth and relaxing. I would be happy to stay here again and recommend the hotel to others.

Nothing

I truly enjoyed my stay at the hotel. The atmosphere was welcoming, the room was clean and comfortable, and the staff were friendly and helpful throughout my visit. Everything was well organized and made my stay smooth and relaxing. I would be happy to stay here again and recommend the hotel to others.

Nothing

The Staff went above and beyond for us and were very thoughtful and kind as I was injured, giving us a great room close to lifts

Great executive lounge and outstanding gym - Gray wellness club

Water leaks

Great location

All good

The hotel staff were all so warm & hospitable. We enjoyed our stay and will come back again.

Every thing’s

No thing

Had lounge access and took breakfast at level 2, where there was made-to-order options and afternoon tea / pre-dinner at level 11. There were diverse offerings including Indian (3 main courses which didn’t change over the 7 days of stay - it is my only wish they had changed a bit) and the quality of food was excellent, especially Dosas, Waffles, Pan cakes, and French toasts

Rooms are due for renovation after almost 10 years though all are functional and nearly perfect.

This was an excellent experience and the hotel and staff were truly fantastic. The only downside was the smell in the room coming form the airconditioning.

Facilities and breakfast

Excellent location and amenities Staff is very nice and helpful

Changing the breakfast location the old one was much better and had more life.. the new one inside a closed room wasn’t the best.

Super comfy great stuff love the place

Everything was 10 out of 10

Very good

High level of service, excellent staff attitude in resolving requests and problems, perfect location, quiet room equipped with everything needed, very good breakfast.

That we couldn't stay for a few more days

Everything

Everything f was fantastic

The breakfast used to be top-rated, but now it’s quite average.

Location

Lifts are slow

Service and location

Little bit expensive

amazing stay in kempenski and it exceed my expectation, the staff is very welcoming and cooperative, everything is perfect, the room is so clean and neat and the breakfast was so rich in varieties

nothing

Clean rooms Friendly staff Easy access to the mall

-

Great room, actually it was semi suit, wide room and bath also, amazing breakfast

the absence of any welcoming or goodbye drink, also no welcoming fruit dish or chocolate in the room

Very good location , the mall is connected so there are activities close by. The breakfast is good yet maybe adding more variety as every day it’s the same or almost the same

Not activities for children inside the hotel which makes it not very children friendly. For couples it’s perfect

Loved the afternoon tea!!!!