Atlantis The Royal, Dubai

Everything was amazing!

Everything

Nothing

First, amazing view, second, receptionist, they were very hospitality and nice.

NA

Everything was top-notch, we loved the breakfasts. My wife went to the spa and I went to the gym. There were no unwanted odors, and it was always neat and clean. Every day after cleaning the room there were some mini gifts in the form of perfume or melatonin sprays for sleep, my wife really liked it.

Unfortunately, the music only turns off at 12 midnight, and the fountain also ends at 12:05, but in any case, it's better than in other hotels, especially the good soundproofed windows.

Everything!

Excellent location to relax. Great personel from check-in until check-out. Room with sea view.

Beautiful. Restaurants are good. Love that they have stores like Dolce & Gabbana on the floor. Honestly, you have to experience Atlantis the Royal

Discovered that I’m more of a boutique hotel person. If you don’t like noise, traffic, not for you. But one thing for sure , if you’ll visit Dubai, The Royal is a must. Breakfast staff is a bit rude? Maybe a bit too overstimulated. Theres so many people there. Can’t fault it but if you’d rather have privacy and a bit of quiet , definitely not.

We had a lot of fun everywhere , free aquaventure access , lounge club , amazing breakfast , beach club , afternoon sitting overlooking the fountain .. every corner there has something to do

Lighting system in the room is slightly complicated

Sky Pool villa day 1 pool was cold

Its absolutely beautiful

Over priced

everything was luxurious and right up my alley.

the elevator took its time getting to the 38th floor

Absolutely everything. The design is iconic, the rooms are incredibly luxurious, the views are breathtaking, and the attention to detail is outstanding. The staff were extremely professional and welcoming, making the entire stay feel exclusive and effortless

Nothing at all — the experience was flawless.

The staff is friendly and always willing to help. The property is beyond beautiful.

It gets too busy at the entrance.

Everything

Nothing

Design, facilities, restaurants, beach

A bit crowded

Absolutely amazing

What an absolutely amazing stay in this beautiful hotel. There are no words to explain our experience. The decorations, restaurants, staff, facilities, anything you can imagine in the most luxurious way are offered in this extraordinary hotel.

None.

eally amazing hotel. Not my first stay, but it’s always an experience. It’s the kind of hotel you choose only if you’re planning to spend your entire time on the property. Plenty of things to do, an astonishing level of luxury, and everything is maintained to the highest standards.

We had a minor issue where they misplaced our luggage when we checked in, it got solved, but felt like they are all over the place and multiple people contacted us to solve this issue...

Modern and very hospitable staff specially the valet manager.

Everything

The most wonderful experience I have ever done.

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Everything

Nothing

The hotel is superb ! We will visit again in near future.

None, all perfect

A complete 10/10

Very 😌

Absolutely perfect from A to Z!

Nothing

Everything. My stay was extremely smooth. The room and the view was amazing. The service and the staff were extremely cooperative.

I liked everything

Ultra hotel, very elegant and uniqe.

Price is very high, and even some of the services are not included - such as the pool in floor 22 and the SPA

Amazing service and kind staff

Short stay

Our Room is super spacious and the view is Breathtaking

Clean and nice

Perfect Interior and exterior, exceptional feeling and great restaurants. Very nice lady at check in. We felt very welcome.

Staff on the pool is poorly available. Not even water is served without asking for it. Poorly clean up. Here’s a lot of space for improvement.

It was great. 5 stars

I couldn’t sleep well because at night it was like a night club. Very noisy

Stunning atmosphere, restaurants and pools and amazing staff

To fussy lights in the room

We came for the buzz about this place. The restaurants and other facilties were great here.

The stay experience, the room were not great. Seen better at lower prices elsewhere in Dubai.

Everything

Is exceptional, best hotel, best staff, best services, i cannot complain a out literally nothing

I was surprised by the poor selection of fruit at breakfast.

Amazing hotel with great facilities. We had a wonderful holiday.

A few things could be improved. The check-in process was very slow — it took around 45 minutes to reach our room. There were many repeated questions, some of our booking details were lost, and the staff often forgot our requests. Everyone was very polite, but not always responsive: they would promise to follow up, but nothing happened.

The hotel was so chic and clean and beautifully decorated. The fitness centre was exceptional and the breakfast buffet was excellent. The outdoor areas were breathtaking and the staff were friendly. Our room with the sea view exceeded our expectations so as a whole, we had a lovely time during our stay. The vibe and energy of the hotel is WOW. Such luxury and great energy in general and staff walking around the hotel were always happy to help. My husband and I were celebrating our wedding anniversary there so the staff at the hotel and restaurants were kind enough to offer us little gestures as a congratulations - that was really nice of them.

A few things come to mind: 1. For a 5 star hotel, I was disappointed to see the staff dressed poorly. Their uniforms don’t match the price point of the hotel. The look and feel of their uniforms should be a lot more luxurious and each person’s outfit should fit them very well. This applies to the hotel staff and to the restaurant staff too. There should be guidelines on how the hair and makeup should be done and which shoes should be worn and how clean the shoes must remain. It was disappointing looking at the staff with worn out uniforms and dirty shoes. 2. Being a hotel guest and paying so much per night should come with its advantages. Meaning there should be an easier way to get sun beds or restaurant reservations without stress or being put on a waiting list. Also, I understand that the restaurants are mostly independent and not part of the hotel, but it would be great as a hotel guest to get a 20-25% discount on all dining experiences, especially that we’re paying a lot to stay there. 3. The service at the Nobu pool was not really impressive. Service was slow and the staff weren’t as “on it” as they should be. Again, if this was a regular hotel, I wouldn’t have much to say. But being a massive, ultra luxurious hotel, I would expect a little more. In general the service was FINE and some of the staff members were great but it could be better.

if you like luxury, friendly staff, excellent service... then it is the place to be...

I have stayed here several times, and it remains one of the most striking and beautiful hotels in Dubai. The property definitely has a wow-effect, with plenty of F&B options that I recommend everyone to try and form their own opinion. The rooms are excellent, the atmosphere is impressive, and overall it’s a solid, high-quality hotel. I will keep returning — the hotel has huge potential and can certainly become even better. It is definitely a place I can confidently recommend to guests

These are not complaints, more like areas for improvement. The check-in and check-out process has become noticeably disorganized compared to my previous stays. Sometimes there are only 1–2 staff members at the desk, and then suddenly 5–6 appear — with no clear coordination. With many guests arriving, it’s unclear which queue you should join or which counter you should approach. The same happened during check-out: I waited around 10 minutes with only one staff member available, and during that time more guests lined up behind me. The overall flow feels unmanaged, with too many counters and no clear queue structure, which creates confusion during busy periods. The service has also become slightly weaker compared to my previous stays — this is subjective, but it feels as if the team is a bit tired and operating on autopilot. Everyone is polite, yet there is no real sense of welcome or proactive hospitality. The hotel seems to be running at full occupancy, and there isn’t a feeling of strong managerial presence coordinating guest flow. This shows up in small moments: for example, at breakfast the host may offer water, but then no one follows up for quite some time, and you need to actively approach staff yourself. Overall, everything is fine, but the level of attention and organization feels noticeably lower than before. During peak occupancy the hotel feels extremely crowded, and it creates the impression that in all bars and restaurants there is no priority for in-house guests. In many other hotels, guests staying on property receive at least some reservation preference or shorter waiting times. Here, even as a hotel guest, both bars had over an hour of waiting time just to get a table, with no visible system to accommodate in-house guests first. The WhatsApp concierge service is also inconsistent: sometimes replies are quick, but in other cases—like when I asked to check if a table in the bar had become available—there was no follow-up at all.

Everything was perfect 🤩

Will see you again in December

Cold water in the shower not properly working

Hotel is great!!! We have family suite with access to royal lounge- the room, food, facilities, territory are gorgeous. The pool area is also fantastic. But the most memorable was the people we met there. First of all we would like to pass our biggest appreciation to Cristy Olarte and Ahmed Monus from Royal Lounge for taking care about us all the stay. You, guys, made our stay unforgettable!!!!❤️❤️❤️Also the biggest hug and appreciation we would like to pass to Mr. Yossuf (team leader of Gastronomy Restaurant) for your kindness, the highest level of hospitality and respect🙏🙏🙏. Every single time when we come to the restaurant we ask to sit the table under the responsibility of this wonderful and very professional person! For sure we will come back to this wonderful place next time!

Absolutely everything

Everything was perfect

The room was overpriced but service on the top

Thanks a lot, Bella and Bobo, you guys are the best,

The Element staff behaving rude and unprofessional

Breakfast was amazing.

Cloud22 wasn't included.

Its uniqueness ✨

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Its os beautiful. Lots of freebies in the room

Checkin process