Atlantis The Royal, Dubai

Nice new hotel. Beautiful and spacious

Staff took so long to check in and check out. No one came to help us with the luggage

The prime location, the facilities,

Nothing

Magnific

Absolut perfect

Everything was perfect

Nothing

It’s very spacious and really royal

The breakfast was amazing and the staff were great. The room service staff were extremely helpful too.

There is no space in the fridge for anything. The concierge situation didn’t feel well organised. I really think it’s extremely poor there is no complimentary access to all the pools in the hotel. It’s such a let down.

Breakfast was perfect. I have never been to a buffet breakfast that serves so much variety of delicious food. The service was fast and efficient.

The only thing i didn't like was the smell of our room. It had a musty smell, especially when you first walk in the room.

Great hotel. Great restaurants (loved Ling Ling and Cloud 22) and the best breakfast!

A bit slow service.

The breakfast buffe was out of this world, it had everything one could want, it was the best breakfast I've ever had. The bed and duvet were amazing and the room was big and comfortable. The buggy transportation to/from Atlantis Royal to Aquaventure and the other Atlantis hotel was very good to have.

2 out of 3 pools one had to book a spot to be able to get inside. Both of these pools were fully booked during the weekend. One of the pool (infinity) was also chargeable for hotel guests and when we paid such a lot for the hotel booking, we off course expected that the infinity pool was not chargeable for us. We would have appreciated during the booking that there was some information that 2 out of 3 pools we had to book a spot and that the infinity pool is chargeable also for hotel guests. Other than this, the stay was just great.

Gorgeous interiors. Beautiful views. There’s a lot to explore and do at the hotel.

Too many day visitors, it ends up feeling like a mall during the day. Service delivery was also lacking for a 5-star hotel.

Everything is nice. Hotel room, restaurants location is far from downtown, but not problem. The rooftop pool Is amazing .

The rooftop pool is nice. But is open to everyone to enjoy. Not just for guest. Like 5 stars hotels. I had very bad situation I booked as guest front chair when I get there was not available, so not nice for the price from Hotel. I needed to stay in back chair.

The Best place to stay !!

Our stay at Atlantis The Royal in Dubai was nothing short of surreal. Everything was absolutely perfect — from the warm and attentive service to the stunning room with its incredible comfort and design. The breakfast was simply outstanding, with an amazing variety and impeccable quality. Every detail throughout the hotel reflects luxury and excellence, making the whole experience unforgettable. Atlantis The Royal is truly on another level. We couldn’t have asked for a better stay and are already looking forward to coming back!

Everything

The checked in counter .. crowded and no queue just random people crossing each other

They should not Allow people to attend restaurants for breakfast wearing bikinis covered with sheer scarf.

The staff were incredible throughout the stay, The hotel is just jaw dropping & the restaurant are fab & half board is value for money

The best breakfast in MENA. Truly a gastronomy journey. Very attentive and responsive stuff.

Service from the waiting staff is phenomenal. Club lounge so worth the money. Rooms are exceptional.

The cloud 22 pool area was closed for refurbishment and we were not informed prior to the stay nor was it stated on the website. Very disappointing. This sort of thing should be informed upfront, prior to arrival.

Staff were really helpful and friendly. Great hotel very modern and great amenities. Loved the Buffet the best i’ve ever been to!!!

extra activities and restaurants and food were expensive. everything extra cost a lot of money.

Clean tidy

Breakfast was overrated

Room size, the views, restaurant options, great food, generous breakfast and the beautiful water fountains...

Pools closing early, Dubai is hot and sometimes the kids want to be in the pools till late.

The hotel is large and beautiful, fully matching its description. The atmosphere is impressive, and the breakfasts were very delicious

The staff responsible for handling guests’ belongings needs better training. When I was checking out, the flowers I took with me after my birthday celebration were treated carelessly and placed as if they were garbage, which caused them to break. This was very upsetting, especially since it was a special day for me. Also, the waiting time for check-in was too long, which created unnecessary discomfort.

Loveed it and sue from reception was great !

Everything

It was the best hotel I ever try in Dubai

The property and surrounding area were exceptional. The Atlantis royal didn't provide many facilities for kids besides the pools, however we had free access to Atlantis Palm lost chambers / water parks. The breakfast was exceptional with 17 live cooking stations. The free amnesties in the room were also the best I've seen in any hotels.

The infinity pool was only available for adults only (no kids allowed), which didn't work for us. Also it required a reservation and additional costs. However, there were other outdoor pools available for us to use.

Everything

Courteous staff, luxurious property and beautiful location..

I asked them that we will be celebrating my wife’s birthday and they confirmed that they will send a cake but nothing ever came..

Aesthetically, it is a beautiful hotel. Very luxurious, the room was absolutely stunning and the complementary cake they placed in the room for my son’s exam results was very much appreciated and delicious. As it was low season certain restaurants were closed but we were fully aware of that prior. As much as they do allow children in the hotel, it’s definitely better suited towards adults as we initially thought we could use the restaurants on the half board package over at Atlantis the palm too, but this was not the case so dining was very restricted in the Royal with children. I would definitely return but probably just as a couple next time.

Certain restaurants do not allow under 21 in after 6:30 pm which was a little disappointing especially as my son is 18 so technically an adult. On most mornings, we were shown to an uncleared/dirty table and asked to begin getting breakfast while staff reset them. I would have preferred to wait for a clean table, as this practice felt very unappetising, even if intended to keep the queue moving.

Cleanliness and the availability of high end stores

The security deposit isn’t a problem but receiving it back by how the customer wants Shd be taken into consideration next time .

Everything

Nothing

We loved everything, they even delivered more than they promised

best hotel in the world

everything

What's not to like about the Atlantis, especially the Royal? The Royal is truly royal; I can’t say enough about this amazing hotel. Everything from the experience, service, staff friendliness, amenities, and food was just so dreamy

Everything. Dream stay!

Every thing exceptional amazing. Can’t believe a better and lovely experience than this stay. Outstanding, marvelous, superb.

Can’t see any thing which I didn’t like.

Absolutely incredible hotel! I loved every aspect of it, the rooms were lavishly decorated, loved the restaurants but the breakfast was my favorite part.

Everything from the attention to detail to the amenities is truly exceptional. You feel like you’re living as royalty when you stay at the Royal Atlantis!

Zero complaints.

It was perfect

The breakfast was out of this world with so much selection of food.

Absolutely nothing

We had so nice time at the hotel. I will be back whit my family 🩷

Simply the best

Good job!

Best Hotel of The World

All Perfect

It is the best hotel I have ever been to, ultra ultra ultra luxury

Wifi

The breakfast was amazing. The staff were very friendly & happy to assist. The rooms were spacious and were well thought out regarding the aesthetics etc. we were blown away when we first walked into our room! An amazing hotel with plenty to offer.

The bath towels in the room were thin. Would have been nice to have a bag/basket in the room that could be taken to the pool or water park. I felt the prices regarding food and beverages were crazy!

The attention to detail on service and caring for the comfort of the guests

When I requested for a delayed checkout bcoz of my toddlers nap time clashing with checkout the lady on the guest service phone line asked me to physically go to the receptionist and request the same. I don’t expect this from a hotel that’s supposed to spark luxury and comfort in every aspect.

Everything we had a memorable weekend. Nonstop activities and things to see and do.

The variety of the pools and kids attractions specially Aquaventure park many pools and restaurants to enjoy.

Exceptional quality and service. Great atmosphere and experiences on offer.

Unable to take my 14 year old son to some restaurants later in evening.

The seaview room is very comfortable for a small family. Balcony is spacious, beds and pillows are so comfortable. Room slippers are soft and fluffy. Everything provided has luxurious touch pn it. Breakfast at Gastronomy is amazing as well. 18 live stations provide large varieties of choices. It is ppen from 7am to 12:00.

Long waiting time at check-in. And the room cards were not activated to operate the lift. We had to walk back and waited again. Thats a bit disappointed.